Driving Aids
Driver Alert.....................................................235
Lane Keeping System..................................237
Blind Spot Information System.................242
Cross Traffic Alert.........................................244
Steering..........................................................248
Pre-Collision Assist......................................249
Drive Control.................................................253
Load Carrying
Load Limit.......................................................255
Towing
Towing a Trailer............................................260
Towing the Vehicle on Four Wheels.......260
Driving Hints
Breaking-In....................................................262
Economical Driving......................................262
Driving Through Water...............................262
Floor Mats......................................................263
Roadside Emergencies
Roadside Assistance...................................264
Hazard Flashers...........................................265
Fuel Shutoff...................................................265
Jump Starting the Vehicle..........................266
Collision, Damage or Fire Event...............269
Post-Crash Alert System.............................270
Transporting the Vehicle.............................271
Towing Points.................................................271
Customer Assistance
Getting the Services You Need................273
In California (U.S. Only)...............................274
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................275
Utilizing the Mediation/Arbitration Program(Canada Only)...........................................276
Getting Assistance Outside the U.S. andCanada........................................................277
Ordering Additional Owner'sLiterature....................................................279
Reporting Safety Defects (U.S. Only).......279
Reporting Safety Defects (CanadaOnly)............................................................280
Fuses
Fuse Specification Chart.............................281
Changing a Fuse..........................................297
Maintenance
General Information....................................300
Opening and Closing the Hood...............300
Under Hood Overview.................................301
Engine Oil Dipstick.......................................303
Engine Oil Check..........................................303
Oil Change Indicator Reset........................304
Engine Coolant Check................................304
Automatic Transmission Fluid Check......309
Brake Fluid Check.......................................309
Washer Fluid Check.....................................310
Fuel Filter.........................................................310
Changing the 12V Battery...........................310
Checking the Wiper Blades........................312
Changing the Wiper Blades.......................312
Adjusting the Headlamps............................313
Changing a Bulb............................................314
Bulb Specification Chart..............................315
Changing the Engine Air Filter...................317
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Table of Contents
Only use oils certified for gasoline enginesby the American Petroleum Institute (API).An oil with this trademark symbol conformsto the current engine and emission systemprotection standards and fuel economyrequirements of the International LubricantsSpecification Advisory Committee (ILSAC).
1. Remove the filler cap.
2. Add engine oil that meets the Fordspecifications. See Capacities andSpecifications (page 358).
3. Replace the filler cap. Turn it until youfeel a strong resistance.
OIL CHANGE INDICATOR RESET
Use the information display controls on thesteering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scroll tothe following message.
Settings
Press the right arrow button,then from this menu scroll tothe following message.
Vehicle
Press the right arrow button,then from this menu scroll tothe following message.
Oil Life
Press and hold the OK buttonuntil the instrument clusterdisplays the followingmessage.
Hold OK toReset
Reset Successful
When the oil change indicatorresets the instrument clusterdisplays 100%.
Remaining Life
{00}%
Action and descriptionMessage
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK
WARNINGS
Never remove the coolant reservoircap when the engine is running or hot.
Do not put coolant in the windshieldwasher reservoir. If sprayed on thewindshield, coolant could make it difficult tosee through the windshield.
To reduce the risk of personal injury,make sure the engine is cool beforeunscrewing the coolant pressure relief cap.The cooling system is under pressure. Steamand hot liquid can come out forcefully whenyou loosen the cap slightly.
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Maintenance
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60% providesimproved freeze point protection. Coolant concentrations above 60%decrease the overheat protectioncharacteristics of the coolant and maycause engine damage.
If you drive in extremely hot climates:
•You can decrease the coolantconcentration to 40%.
•Coolant concentrations below 40%decrease the freeze and corrosionprotection characteristics of the coolantand may cause engine damage.
Vehicles driven year-round in non-extremeclimates should use prediluted coolant foroptimum cooling system and engineprotection.
Coolant Change
At specific mileage intervals, as listed in thescheduled maintenance information, thecoolant should be changed. Add predilutedcoolant approved to the correct specification.See Capacities and Specifications (page358).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarilydrive your vehicle before any incrementalcomponent damage occurs. The fail-safedistance depends on ambient temperature,vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the coolanttemperature gauge moves toward the redzone:
A warning lamp illuminates and amessage may appear in theinformation display.
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternating cylinderoperation. Each disabled cylinder acts as anair pump and cools the engine.
When this occurs, your vehicle still operates,however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, you canre-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
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Maintenance
WARNINGS
Keep batteries out of reach of children.Batteries contain sulfuric acid. Avoidcontact with skin, eyes or clothing. Shieldyour eyes when working near the battery toprotect against possible splashing of acidsolution. In case of acid contact with skin oreyes, flush immediately with water for aminimum of 15 minutes and get promptmedical attention. If acid is swallowed, call aphysician immediately.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds. Wash hands after handling.
For vehicles with Auto-Start-Stop thebattery requirement is different. Youmust replace the battery with one of exactlythe same specification.
Your vehicle is fitted with a Motorcraftmaintenance-free battery which normallydoes not require additional water.
When a battery replacement is required, youmust use a recommended replacementbattery that matches the electricalrequirements of the vehicle.
Note:If your vehicle has a battery cover,after cleaning or replacing the battery, makesure you reinstall it.
Note:See an authorized dealer for batteryaccess, testing, or replacement.
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connection directlyto the battery negative post. This can causeinaccurate measurements of the batterycondition and potential incorrect systemoperation.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect battery performance and durability.This may also affect the performance ofother electrical systems in the vehicle.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
Because your vehicle’s engine iselectronically-controlled by a computer,some engine control settings are maintainedby power from the battery. Some enginecomputer settings, like the idle trim and fueltrim strategy, optimize the driveability andperformance of the engine. The clock andradio station presets are also maintained inmemory by power from the low-voltagebattery. These settings are erased when atechnician disconnects and connects thelow-voltage battery.
To restore the settings, do the following:
Note:Until you switch the ignition to the onposition, you will receive a message in yourinformation display stating that your vehicleis not in park.
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start yourvehicle.
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Maintenance
5. Run the engine until it reaches normaloperating temperature. While the engineis warming up, complete the following:Reset the clock. See Audio Unit (page369). Reset the power windowsbounce-back feature. See PowerWindows (page 96). Reset the radiostation presets. See Audio Unit (page369).
6. Allow the engine to idle for at least oneminute.
7.Drive the vehicle at least 10 mi (16 km) tocompletely relearn the idle trim and fueltrim strategy.
Note:If you do not allow the engine torelearn the idle and fuel trim strategy, theidle quality of your vehicle may be adverselyaffected until the engine computereventually relearns the idle trim and fuel trimstrategy.
Note:Certain features may not operate ifthe battery monitor system is not reset witha scan tool following a jump start or batteryreplacement. Normal electrical accessoryoperation should resume after your vehicleis left undisturbed for 8 hours.
Make sure that you dispose of old batteriesin an environmentally friendly way. Seekadvice from your local authority aboutrecycling old batteries.
If storing your vehicle for more than 30 dayswithout recharging the battery, werecommend that you disconnect the batterycables to maintain battery charge for quickstarting.
CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge ofthe blade to check for roughness.
Clean the wiper blades with washer fluid orwater applied with a soft sponge or cloth.
CHANGING THE WIPER BLADES
Replace the wiper blades at least annuallyfor optimum performance.
You can improve poor wiper quality bycleaning the wiper blades and thewindshield.
Note:Do not hold the wiper blade whenlifting the wiper arm.
Note:Make sure that the wiper arm doesnot spring back against the glass when thewiper blade is not attached.
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MaintenanceE142463 E129990
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Your vehicle is equipped with an informationdisplay, which indicates the proper oilchange interval. This interval may be up toone year or 10,000 mi (16,000 km).
When ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED appears in theinformation display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi (800 km)of the ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED message appearing.Make sure you reset the oil monitoringsystem after each oil change. See OilChange Indicator Reset (page 304).
If your information display resetsprematurely, becomes inoperative or thevehicle battery becomes discharged ordisconnected, the oil monitoring systemresets to 100% oil life. You should changeyour engine oil one year or 10,000 mi(16,000 km) from the previous oil change.Never exceed one year or 10,000 mi(16,000 km) between oil change intervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performance systems.Every manufacturer develops these systemsusing different specifications andperformance features. That is why it isimportant to rely upon your dealership toproperly diagnose and repair your vehicle.
Ford Motor Company has recommendedmaintenance intervals for various parts andcomponent systems based upon engineeringtesting. Ford Motor Company relies upon thistesting to determine the most appropriatemileage for replacement of oils and fluids toprotect your vehicle at the lowest overall costto you and recommends againstmaintenance schedules that deviate fromthe scheduled maintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft or Ford-authorizedre-manufactured replacement partsengineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford WorkshopManual list the recommended additives andchemicals for your vehicle. We do notrecommend using chemicals or additives notapproved by us as part of your vehicle’snormal maintenance. Please consult yourwarranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normaloperating characteristic and, by itself, doesnot necessarily indicate a concern or that thefluid needs to be changed. However, aqualified expert, such as the factory-trainedtechnicians at your dealership, shouldinspect discolored fluids that also show signsof overheating or foreign materialcontamination immediately.
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Scheduled Maintenance
NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance 1, 2
Change engine oil and filter. 3Every 12 months or10,000 mi (16,000 km). Theoil monitoring systemdisplays a message in theinformation display.
Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the oil monitoring system after engine oil and filter changes. See Oil Change Indicator Reset (page 304).
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Scheduled Maintenance
M
Maintenance..................................................300General Information...........................................300
Memory Function..........................................155Easy Entry and Exit Feature..............................156Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob.......156Saving a PreSet Position...................................155
Message CenterSee: Information Displays..................................112
MirrorsSee: Heated Windows and Mirrors.................146See: Windows and Mirrors.................................96
Mobile Communications Equipment...........14Moonroof..........................................................101Bounce-Back........................................................103Opening and Closing the Moonroof..............102
Motorcraft Parts............................................359MyKey Troubleshooting................................66MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................426cityseeker.............................................................435Destination Mode...............................................427
Map Mode............................................................426Navigation Map Updates..................................436Navigation Menu................................................432SiriusXM Traffic and Travel Link......................436SYNC AppLink.....................................................435Waypoints.............................................................434
Normal Scheduled Maintenance..............494
O
Oil Change Indicator Reset........................304Oil CheckSee: Engine Oil Check......................................303
Opening and Closing the Hood...............300Ordering Additional Owner'sLiterature......................................................279Obtaining a French Owner’s Manual............279
Overhead Console........................................167
P
Parking Aids...................................................210Principle of Operation........................................210
Passive Anti-Theft System............................79SecuriLock..............................................................79
PATSSee: Passive Anti-Theft System........................79
Perchlorate........................................................12
Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone...............................................................418During a Phone Call...........................................423Making Calls........................................................422Pairing Your Cell Phone for the FirstTime....................................................................418Phone Menu.........................................................419Receiving Calls....................................................423Smartphone Connectivity................................425Text Messaging...................................................424
Post-Crash Alert System.............................270Power Decklid..................................................73Obstacle Detection...............................................74Opening and Closing the Power Decklid.......73Resetting the Power Decklid..............................74
Power Door LocksSee: Locking and Unlocking..............................68
Power Seats.....................................................151Four-Way Power Lumbar...................................153Multi-Contour Front Seats With Active Motion.............................................................................153Power Lumbar......................................................153
Power Windows..............................................96Accessory Delay...................................................97Bounce-Back..........................................................96One-Touch Down..................................................96
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Index