TABLE OF CONTENTS
1 SAFETY PRECAUTIONS
2 SUMMARY OF WARRANTY COVERAGE
3 INFINITI OWNER SATISFACTION AND ASSISTANCE
5 2018 NEW HYBRID VEHICLE LIMITED WARRANTY
9 2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
12 2018 INFINITI CALIFORNIA HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
18 RECOMMENDATION FOR MAINTENANCE SERVICE AND
REPLACEMENT PARTS
19 SEAT BELT LIMITED WARRANTY 20 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND
GENUINE INFINITI ACCESSORIES
22 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED
WARRANTY
23 REPLACEMENT 12V BATTERY LIMITED WARRANTY
25 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
28 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
37 MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
39 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
1
(Hybrid Electric only)
Your Infiniti Hybrid Electric Vehicle (HEV) has
both high-voltage DC and AC systems as well
as a 12-volt system. Both DC and AC high
voltage are very dangerous and can cause
personal injury, severe burns, electric shock and
even fatal injury.
To avoid personal injury, please follow all
caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace
any high-voltage wiring and connectors.
If an accident occurs, do not touch any high-
voltage wiring, connectors or parts such as the
inverter unit or high voltage battery assembly.
Do not touch the potassium hydroxide
electrolyte that might spill or leak from the
high voltage battery as the result of an
accident. If potassium hydroxide electrolyte
gets on your skin or in your eyes, neutralize
it immediately with a saturated boric acid
solution (ratio: 80 grams boric acid to
two liters water.) Seek immediate medical
attention.
If a vehicle fire occurs, extinguish it with a
Class D powder-type fire extinguisher.
Infiniti recommends having maintenance and
repairs for your Infiniti Hybrid performed by
an authorized Infiniti retailer. To locate your
nearest authorized Infiniti retailer, contact
the Infiniti Consumer Affairs Department at
1–800–662–6200.
SAFETY PRECAUTIONS
4INFINITI OWNER SATISFACTION AND ASSISTANCE
BBB AUTO LINE is an informal dispute
settlement mechanism operated to
comply with applicable Federal law and
regulations. In states where BBB AUTO
LINE is available, you are required to use
BBB AUTO LINE before exercising rights
or seeking remedies under Title 1 of the
Federal Magnuson-Moss Warranty Act,
15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by
Title 1 of the Magnuson-Moss Warranty
Act, (for example, under state law), that
Federal Act does not require you to first
use BBB AUTO LINE. The program is still
available to you, however, and may be
of considerable assistance. Some states
specify that informal dispute settlement
mechanisms such as BBB AUTO LINE must
be used before you may use state operated
complaint resolution processes, before you
may file a lawsuit under state law, and/or
before you may have certain other rights
or remedies available under state law. In
accordance with those states’ laws, Infiniti
requires the prior use of BBB AUTO LINE
in good faith before you resort to such
other processes, file a lawsuit, or seek other
remedies provided by state law. Please see
theSupplement to 2018 Infiniti Warranty
Information Booklet & 2018 Infiniti Owner’s
Manual for additional information. BBB AUTO LINE may not be available in
all states. We, Infiniti, can provide you with
information about the availability of BBB
AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less
than four years old from date delivered to the
first retail buyer or otherwise put into use, and
with fewer than 60,000 miles, are eligible
for the program. See Supplement to 2018
Infiniti Warranty Information Booklet & 2018
Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF
WARRANTY
In support of our commitment to the
“Total Ownership Experience,” Infiniti may
occasionally offer to pay or reimburse for part
or all of the cost of making certain, specific
repairs beyond or outside of the terms of the
warranty for some specific vehicle models.
(Some states refer to such programs as
“adjustment programs”). In such circumstances
Infiniti mails notices to all known registered
owners of affected vehicles. You may
additionally inquire of your authorized Infiniti
retailer or of Infiniti directly at the number
listed below of the applicability of such
programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of
the limited warranty period on a case by
case basis. Should you experience unusual
difficulties with your vehicle please discuss the
situation with your retailer. If your retailer is
unable to assist you, you may call the Infiniti
Consumer Affairs Department at 1-800- 662-
6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle
Identification Number), mileage, maintenance
history, a detailed explanation of the concern,
and why you believe that Infiniti should be
responsible for the repair. Your request will
be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to 2018
Infiniti Warranty Information Booklet & 2018
Owner’s Manual for important information
concerning consumer rights in your state.
7
• HEV System Coverage applies to components listed below under the heading HEV System,
supplied by Infiniti, subject to the exclusions
listed under the heading “WHAT IS NOT
COVERED”.
HEV SYSTEM - Lithium-ion battery,
Hybrid Control Module, Inverter.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, are covered only during the first
12 months or 12,000 miles, whichever comes
first.
• Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for batteries
and tires, in which case you may pay certain charges). Any needed parts replacement
will be made using genuine Infiniti or Infiniti
approved new or remanufactured parts
approved by Infiniti for use on Infiniti vehicles.
Infiniti reserves the right to make changes at
any time, without notice, to production and
service parts in their specifications, colors, and
materials, including those used in connection
with warranty repairs. For this reason, when
approved by Infiniti and at Infiniti’s discretion,
functionally equivalent replacement parts may
be used that do not exactly match the original
production part.
OBTAINING WARRANTY SERVICE
• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
• If you require warranty service outside of the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty. You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate
records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Failure to operate the vehicle in accordance
with the Owner’s Manual
• Misuse, such as using the vehicle to tow
• Failure of a component not covered by warranty
• Racing and competitive driving
• Theft, vandalism, fire, or flooding (including engine water ingestion)
• Accident, collision, being towed
• Repairs performed by anyone other than an authorized Infiniti retailer
• Glass breakage, unless resulting from defects in material or workmanship
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
(Continued on next page)
8
• Normal wear and tear, including dings, dents, chips, or scratches
• Damage caused by any automated or manually operated car wash or by using a
pressure washer
NOTE: Complaints related to failure to comply
with proper use of the vehicle as described
in the applicable Owner’s Manual (including
the lack of availability or use of proper fluid),
or the vehicle’s lack of compliance with local
regulations or environmental requirements of
any country (other than the U.S. or Canada) are
NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Alteration, tampering, or improper repair
• Installation of non-Infiniti approved accessories or components
• Improper installation of any Infiniti approved aftermarket accessory or component
• A vehicle whose odometer mileage has been altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLEThis limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss” or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
• The items listed below are not covered under corrosion coverage (perforation from
corrosion).
ßExhaust system components.
ß Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This
is covered under the Basic Coverage of
the New Vehicle Limited Warranty.
GRADUAL CAPACITY LOSSThe Lithium-ion battery, like all lithium-ion
batteries, will experience gradual capacity loss
with time and use. Loss of battery capacity
due to or resulting from gradual capacity loss
is NOT covered under this warranty. See your
Owner’s Manual for important tips on how to
maximize the life and capacity of the “Lithium-
ion battery.”
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
• Fuel, fluids, or lubricants that are contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
• Use of parts not equivalent in quality or design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
92018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES
EMISSION DEFECTS WARRANTY
WHAT IS COVEREDInfiniti¹ warrants that your vehicle was
designed, built and equipped to conform at the
time of sale with all applicable United States
emission standards
2 .
This warranty covers any repairs needed to
correct defects in materials or workmanship
which would cause your vehicle not to meet
these standards.
WHAT IS COVERED UNDER THE
DEFECTS WARRANTY
Covered components are listed below under
the caption “WARRANTY PARTS LIST.”
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Additionally, the engine control module/
onboard diagnostic device and catalytic
converter(s) listed below and indicated by an
“
o” under the caption “Warranty Parts List”
are covered for 8 years or 80,000 miles,
whichever occurs first.
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThe Emissions Performance Warranty applies
to your 2018 Infiniti vehicle ONLY when both
of the following occur.
1. The vehicle fails to meet applicable emissions
standards as judged by an emissions test
approved by the Environmental Protection
Agency (EPA).
2. This failure results or will result in some
penalty to you, such as a monetary fine or
the denial of the right to use your vehicle,
under local, state or federal law.
For example, if your state requires an
EPA approved yearly vehicle inspection
before you receive a renewed license, this
warranty applies to your vehicle. In areas
where there is no approved test program,
this warranty does not apply.
WHAT IS COVERED AND FOR HOW
LONG UNDER THE PERFORMANCE
WARRANTY
Infiniti¹ warrants that it will remedy any non-
conformity in your vehicle which causes it to
fail an approved emissions test during the first
24 months or 24,000 miles, whichever occurs
first. The warranty begins the date the vehicle
is delivered to the first retail buyer or put into
use, whichever is earlier. Additionally, failure of an approved emissions
test resulting from the failure of those parts
listed below under the caption “WARRANTY
PARTS LIST” are covered by the Emissions
Defects Warranty described above.
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:
1.
Normal maintenance, service and parts
replacement as outlined in the emissions
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:
ßFailure to perform required emission
control maintenance as outlined in your
Owner’s Manual.
ß Misuse, accident or modification.
ß Improper adjustment or installation
of parts during the performance of
maintenance services.
ß Tampering with or disconnecting any
part affecting vehicle emissions.
ß Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your
Owner’s Manual.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which di stributes Infiniti vehicles in the United States.
2 Vehicles sold or registered as new vehicles in CA, CT, DE, MA, MD, ME, NJ, NY, OR, PA, RI, VT, or WA are also covered by the California Hybrid Vehicle Emission Control Warranty.
10
3. In the case of the Performance Warranty,
the use of any part not certified in
accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing an EPA approved emissions test if
such failure is found not to be covered.
5. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you.
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of an
EPA approved emissions test. You must provide
proof of this failure when making your claim.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
certified part but EPA certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 18 of this booklet.
(Continued on next page)
2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES
11
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance should be kept in the event
questions arise concerning maintenance. The
receipts should be transferred to subsequent
owners.
IF YOU HAVE QUESTIONS
You may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. In the case of the Performance
Warranty, you may also contact or report any
violations to the Office of Transportation and
Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460
OTHER OBLIGATIONS
Infiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle.
WARRANTY PARTS LIST
• Fuel injection system
o Engine control module/onboard diagnostic device
• Oxygen sensor(s)
• Mass air flow sensor
• Intake manifold
• Throttle body o Catalytic converter(s)
• Exhaust manifold
• Exhaust tube from manifold to catalytic
converter
o Front exhaust tube with catalytic converter
• Camshaft position sensor(s)
• Crankshaft position sensor(s)
• Spark plugs, ignition coils and wires
• Evaporative emission control system
• Fuel filler neck restrictor and check valve
• Fuel tank and filler cap
• Ignition control module
• Positive crankcase ventilation system
o Exhaust manifold with catalytic converter permanently attached
• Intake manifold collector
• Exhaust gas recirculation (EGR) control system
• Hoses, clamps, fittings, tubing, sealing gaskets or devices, and mounting hardware
used in above systems
• Vacuum and temperature sensitive valves and switches used in above systems
• Electronic sensors and controls used in above systems
The Emission Performance or Defect Warranty
may be subject to future governmental
administrative action. Infiniti reserves the right to change the terms of the warranty to
be consistent with these actions. See your
retailer for information regarding possible
changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES