2018 INFINITI Q70 HYBRID Warranty Information Booklet

2018 HYBRID
WARRANTY INFORMATION BOOKLET

Infiniti, the Infiniti logo, and Infiniti model names are Infiniti trademarks.
©2017 Nissan North America, Inc.
All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any
form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written
permission of Nissan North America, Inc.

TABLE OF CONTENTS
1 SAFETY PRECAUTIONS
2 SUMMARY OF WARRANTY COVERAGE
3 INFINITI OWNER SATISFACTION AND ASSISTANCE
5 2018 NEW HYBRID VEHICLE LIMITED WARRANTY
9 2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
12 2018 INFINITI CALIFORNIA HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
18 RECOMMENDATION FOR MAINTENANCE SERVICE AND
REPLACEMENT PARTS
19 SEAT BELT LIMITED WARRANTY 20 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND
GENUINE INFINITI ACCESSORIES
22 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED
WARRANTY
23 REPLACEMENT 12V BATTERY LIMITED WARRANTY
25 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
28 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
37 MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
39 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY

TABLE OF CONTENTS
42 IMPORTANT TIRE SAFETY INFORMATION
48 INFINITI TOTAL OWNERSHIP EXPERIENCE
® BENEFITS 50 INFINITI ELITE EXTENDED
PROTECTION PLAN

1
(Hybrid Electric only)
Your Infiniti Hybrid Electric Vehicle (HEV) has
both high-voltage DC and AC systems as well
as a 12-volt system. Both DC and AC high
voltage are very dangerous and can cause
personal injury, severe burns, electric shock and
even fatal injury.
To avoid personal injury, please follow all
caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace
any high-voltage wiring and connectors.
If an accident occurs, do not touch any high-
voltage wiring, connectors or parts such as the
inverter unit or high voltage battery assembly.
Do not touch the potassium hydroxide
electrolyte that might spill or leak from the
high voltage battery as the result of an
accident. If potassium hydroxide electrolyte
gets on your skin or in your eyes, neutralize
it immediately with a saturated boric acid
solution (ratio: 80 grams boric acid to
two liters water.) Seek immediate medical
attention.
If a vehicle fire occurs, extinguish it with a
Class D powder-type fire extinguisher.
Infiniti recommends having maintenance and
repairs for your Infiniti Hybrid performed by
an authorized Infiniti retailer. To locate your
nearest authorized Infiniti retailer, contact
the Infiniti Consumer Affairs Department at
1–800–662–6200.
SAFETY PRECAUTIONS

2SUMMARY OF WARRANTY COVERAGE
Basic Coverage
Corrosion Coverage (Perforation from Corrosion)**
Powertrain Coverage***
Federal Emission Performance Warranty
Federal Emission Defect Warranty
Federal Emission Long Term Defect Warranty
California Emission Performance and Defect Warranties
California Emission Long Term Defect Warranty****
48 months / 60,000 miles84 months / Unlimited mileage
72 months / 70,000 miles
24 months/24,000 miles 48 months / 60,000 miles
96 months / 80,000 miles
84 months / 70,000 miles
Summary of Warranty Coverage*
0 miles 100,000 miles
Hybrid Electric Vehicle (HEV) System Warranty*****96 months / Unlimited mileage
48 months / 60,000 miles
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with th
is chart.
** Unlimited Mileage
*** 10 Years/ Unlimited Mileage on Seat belts
**** Applies to hybrid vehicles sold or registered as new in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont,
or Washington only.
***** See New Hybrid Vehicle Limited Warranty pages for details.

3INFINITI OWNER SATISFACTION AND ASSISTANCE
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer’s
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
• Your name, address, and telephone number
• Vehicle identification number (on dashboard and permanent Infiniti Total Ownership
program card)
• Date of purchase
• Current odometer reading
• Your Infiniti retailer’s name
• Details of the concern Or you can write to Infiniti with the above
information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2. The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTOLINE. The arbitrator(s)will make a
decision after the arbitration hearing.
The BBB will, inmost cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you accept
the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision,
it will not be legally binding on you or Infiniti.
However, in some states, if the decision is not
accepted, it may be introduced either by you
or by Infiniti as evidence in a subsequent court
action.
(Continued on next page)

4INFINITI OWNER SATISFACTION AND ASSISTANCE
BBB AUTO LINE is an informal dispute
settlement mechanism operated to
comply with applicable Federal law and
regulations. In states where BBB AUTO
LINE is available, you are required to use
BBB AUTO LINE before exercising rights
or seeking remedies under Title 1 of the
Federal Magnuson-Moss Warranty Act,
15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by
Title 1 of the Magnuson-Moss Warranty
Act, (for example, under state law), that
Federal Act does not require you to first
use BBB AUTO LINE. The program is still
available to you, however, and may be
of considerable assistance. Some states
specify that informal dispute settlement
mechanisms such as BBB AUTO LINE must
be used before you may use state operated
complaint resolution processes, before you
may file a lawsuit under state law, and/or
before you may have certain other rights
or remedies available under state law. In
accordance with those states’ laws, Infiniti
requires the prior use of BBB AUTO LINE
in good faith before you resort to such
other processes, file a lawsuit, or seek other
remedies provided by state law. Please see
theSupplement to 2018 Infiniti Warranty
Information Booklet & 2018 Infiniti Owner’s
Manual for additional information. BBB AUTO LINE may not be available in
all states. We, Infiniti, can provide you with
information about the availability of BBB
AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less
than four years old from date delivered to the
first retail buyer or otherwise put into use, and
with fewer than 60,000 miles, are eligible
for the program. See Supplement to 2018
Infiniti Warranty Information Booklet & 2018
Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF
WARRANTY
In support of our commitment to the
“Total Ownership Experience,” Infiniti may
occasionally offer to pay or reimburse for part
or all of the cost of making certain, specific
repairs beyond or outside of the terms of the
warranty for some specific vehicle models.
(Some states refer to such programs as
“adjustment programs”). In such circumstances
Infiniti mails notices to all known registered
owners of affected vehicles. You may
additionally inquire of your authorized Infiniti
retailer or of Infiniti directly at the number
listed below of the applicability of such
programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of
the limited warranty period on a case by
case basis. Should you experience unusual
difficulties with your vehicle please discuss the
situation with your retailer. If your retailer is
unable to assist you, you may call the Infiniti
Consumer Affairs Department at 1-800- 662-
6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle
Identification Number), mileage, maintenance
history, a detailed explanation of the concern,
and why you believe that Infiniti should be
responsible for the repair. Your request will
be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to 2018
Infiniti Warranty Information Booklet & 2018
Owner’s Manual for important information
concerning consumer rights in your state.