2018 INFINITI Q70 HYBRID phone

3INFINITI OWNER SATISFACTION AND ASSISTANCE
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer’s
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
• Your name, address, and telephone number
• Vehicle identification number (on dashboard and permanent Infiniti Total Ownership
program card)
• Date of purchase
• Current odometer reading
• Your Infiniti retailer’s name
• Details of the concern Or you can write to Infiniti with the above
information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2. The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTOLINE. The arbitrator(s)will make a
decision after the arbitration hearing.
The BBB will, inmost cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you accept
the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision,
it will not be legally binding on you or Infiniti.
However, in some states, if the decision is not
accepted, it may be introduced either by you
or by Infiniti as evidence in a subsequent court
action.
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7
• HEV System Coverage applies to components listed below under the heading HEV System,
supplied by Infiniti, subject to the exclusions
listed under the heading “WHAT IS NOT
COVERED”.
HEV SYSTEM - Lithium-ion battery,
Hybrid Control Module, Inverter.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, are covered only during the first
12 months or 12,000 miles, whichever comes
first.
• Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for batteries
and tires, in which case you may pay certain charges). Any needed parts replacement
will be made using genuine Infiniti or Infiniti
approved new or remanufactured parts
approved by Infiniti for use on Infiniti vehicles.
Infiniti reserves the right to make changes at
any time, without notice, to production and
service parts in their specifications, colors, and
materials, including those used in connection
with warranty repairs. For this reason, when
approved by Infiniti and at Infiniti’s discretion,
functionally equivalent replacement parts may
be used that do not exactly match the original
production part.
OBTAINING WARRANTY SERVICE
• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
• If you require warranty service outside of the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty. You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate
records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Failure to operate the vehicle in accordance
with the Owner’s Manual
• Misuse, such as using the vehicle to tow
• Failure of a component not covered by warranty
• Racing and competitive driving
• Theft, vandalism, fire, or flooding (including engine water ingestion)
• Accident, collision, being towed
• Repairs performed by anyone other than an authorized Infiniti retailer
• Glass breakage, unless resulting from defects in material or workmanship
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
(Continued on next page)

19SEAT BELT LIMITED WARRANTY
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2018 Infiniti
vehicle seat belt system supplied by Infiniti.
WHAT IS COVERED AND FOR
HOW LONG
This warranty covers any seat belt or related
component, supplied by Infiniti for use on Infiniti
vehicles, that fails to function properly during
normal use within ten (10) years of the date the
vehicle is delivered to the first retail buyer or
put into service, whichever is earlier. Warranty
repairs are free of charge for parts and labor.
WHAT IS NOT COVERED
• Damage or failure due to misuse, alteration, accident or collision damage. (Proper use is
outlined in your Owner’s Manual.)
• Color fading, spotting or other cosmetic items when the belt is otherwise functioning
properly.
• Airbags and related electronic control systems which are covered by the Powertrain
warranty.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The names
and addresses of authorized Infiniti retailers
are listed in telephone directories.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
This warranty does not cover incidental
or consequential damages such as loss of
the use of the vehicle, inconvenience or
commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which di stributes Infiniti vehicles in the United States.

21
ßUse of improper or dirty fuel, fluids or
lubricants.
ß Normal wear and tear, including dings,
dents, chips or scratches.
5. Salvage Title. This warranty does not cover
damage, failures or corrosion to any Infiniti
replacement part, Genuine NISMO S-Tune
Part, or Genuine Infiniti or Infiniti Accessory,
installed in the vehicle, if the vehicle is issued
a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flooded
titles, under any state’s law. (This exclusion
does not extend to new Genuine Infiniti
replacement parts, NISMOS-tune parts
or Genuine Infiniti or Infiniti accessories,
installed in an Infiniti vehicle after the
issuance of a “salvage” or similar title.)
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the warranted part or accessory, or
the vehicles, on which the part or accessory
is installed, to an authorized Infiniti retailer in
the United States or Canada at your expense
with proof of purchase (parts invoice or service
repair order from an authorized Infiniti retailer).
The names and addresses of authorized Infiniti
retailers are listed in telephone directories.
You must also pay for labor charges to remove
and replace the part or accessory if it was
not originally installed on your vehicle by an
authorized Infiniti retailer.
WHAT INFINITI WILL DO
If the part or accessory to be repaired was
originally installed by an authorized Infiniti
retailer, it will be removed and reinstalled
after repair at no charge for parts and labor.
If the part or accessory was not installed
by an authorized Infiniti retailer, the part or
accessory will be repaired or exchanged only.
Any needed parts replacement will be made
using Genuine Infiniti or Infiniti approved new
or remanufactured parts at Infiniti’s option.
LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES1

23REPLACEMENT 12V BATTERY LIMITED WARRANTY¹
WHAT IS COVERED?
Infiniti2 warrants your Genuine Infiniti
Replacement 12V Battery as described below
except as stated under “What is not covered?”
This warranty covers defects in materials and
workmanship.
HOW LONG IS THE WARRANTY
AND WHAT WILL INFINITI DO
If your 12V replacement battery becomes
unserviceable within the first 24 months of
service Infiniti will replace your 12V battery,
including labor, without charge, providing the
12V battery was originally installed in your
vehicle by an authorized Infiniti retailer.
If the 12V replacement battery becomes
unserviceable after 24 months of use, Infiniti
will provide a replacement battery at a reduced
price, charging only for the portion of the life
of the12V battery actually used. This is called a
“pro-rata adjustment”. You will be responsible
for all labor charges for the replacement of the
12V battery.
This warranty and the “pro-rata adjustment”
end 84 months after the date of the 12V
battery’s purchase or installation, whichever is
earlier.
WHAT IS NOT COVERED?
This warranty does not cover: 1. Damage or failure resulting from:
ß Accident, theft, fire or freezing.
ßMisuse of the 12V battery or vehicle in
which it is installed, including the use in
applications for which the 12V battery was
not designed. Proper use is described in
the vehicle’s Owner’s Manual.
ß Improper installation or 12V battery
charging.
ß Vehicle electrical malfunctions not covered
by your New Vehicle Limited Warranty.
ß Modification or improper repair of the
vehicle or a part of the vehicle.
ß Use of parts not equivalent in quality
or design to parts supplied by Infiniti or
Nissan.
ß Environmental conditions, including, but
not limited to flood, and salt spray or salt
water.
2. Normal maintenance service and recharging
of discharged batteries.
3. 12V batteries in service more than 84
months.
4. Salvage Title. This warranty does not cover
damage, failure, or corrosion to any Genuine
Infiniti battery installed in the vehicle, if the
vehicle is issued a “salvage” or similar title
unless state law expressly states otherwise. (This exclusion does not extend to a new
Genuine Infiniti battery installed in the vehicle
after the issuance of a “salvage” or similar title).
WHAT YOU MUST DO
In order to obtain warranty service, you must
deliver the warranted 12V battery or the
vehicle in which the 12V battery is installed
to an authorized Infiniti retailer in the U.S. or
Canada at your expense, with proof of purchase
(parts invoice or service repair order from an
authorized Infiniti retailer). The names and
addresses of authorized Infiniti retailers are
listed in telephone directories or
Infiniti.com.
If the “pro-rata adjustment” applies, you
must pay for the portion of the 84 month
warrantable life that you actually used. The
amount you pay is computed in two steps.
First, the client pay percentage is determined
from the chart shown below based upon the
months of actual battery service.
Months
In ServiceClient Pay
Percentage
0—24 0%
25—32 25%
33—50 50%
51—84 75%
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which distributes Infiniti vehicles in the United States of America.
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26
REPLACEMENT PRICE
Radial passenger and light truck tires adjusted
under this Limited Warranty will be replaced
free of charge during the first 25% of tread
wear or within 12 months from the date of
purchase (proof of purchase date required;
without proof of purchase date, then within
12 months from the date of tire manufacture),
whichever occurs first. During the free
replacement period, mounting and balancing
are included free of charge.
To determine the replacement price after the
free tire replacement period, the percent of
used tread wear is multiplied by the current
selling price for the replacement tire(s). The
appropriate taxes, mounting, balancing,
disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at
retailers (subject to retailer discretion) at a
predetermined “Adjustment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this
Limited Warranty, it will be covered by the
manufacturer’s warranty, if any, given on that
tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty
will only be made at an authorized Bridgestone
Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages under"Tire Retailers" or the internet at www.
bridgestonetire.com for the location nearest
you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state or in Canada
from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone
Firestone North American Tire, LLC disclaims
all other warranties, including but not limited
to the implied warranties of merchantability
and fitness for a particular purpose and
any liability for incidental, consequential
damages, loss of time, loss of vehicle use or,
inconvenience. Some states do not allow
the exclusion or limitation of incidental
or consequential damages, so the above
limitation or exclusion may not apply to you.
This Limited Warranty applies only to
consumers actually using the tire in the United
States and Canada. For warranty conditions
outside the United States and Canada, see
your local Bridgestone Firestone distributor.
Obligations under this policy may not be
enlarged or altered by anyone.
In accordance with Federal Law, this Limited
Warranty has been designated as a "Limited
Warranty.” Nothing in this Limited Warranty
is intended to be a representation that tire
failures cannot occur. This Limited Warranty is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535
Marriott Dr., Nashville, TN 37214 and in
Canada by Bridgestone Firestone Canada Inc.,
5770 Hurontario St., Suite 400, Mississauga,
Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid,
we require you to have your tires regularly
inspected and rotated per the vehicle Owner’s
Manual and to furnish proof of same in order
to receive an adjustment. Such proof should
show the date, mileage, and servicing location.
A sales receipt containing this information
will suffice. It is your obligation to maintain
proper tire inflation pressures as specified by
the vehicle manufacturer and to operate the
vehicle within tire/vehicle load capacity and
speed limitations. It is also your obligation
to maintain proper wheel alignment and
tire/wheel assembly balance. To request an
adjustment, you must present the tire to an
authorized Bridgestone Firestone retailer.
Complete and sign the client section of the
Bridgestone Firestone North American Tire,
LLC Limited Warranty adjustment form and
pay appropriate replacement price, taxes,
disposal fee, and service charges, if any.
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BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY

CHANGE OF ADDRESS OR SUBSEQUENT OWNERSHIP NOTIFICATION
CHANGE OF ADDRESS OR SUBSEQUENT OWNERSHIP NOTIFICATION
It is not necessary to return this card to start your warranty coverage.
† NAME/ADDRESS CHANGE †SUBSEQUENT OWNERSHIP
Please check one of the above boxes.
If you recently changed your address, or purchased your Infiniti as a used vehicle, please complete and mail this
post card. Such notification is necessary for your own safety, even after expiration of the original warranty. This
will allow Nissan to pass all recall information on to you if required.
Vehicle Identification No.
Title (Check One) †Mr. †Miss †Mrs. †Ms. †Dr. †Reverend †Business
First Name M.I.
Last Name or Business Name Suffix-
Jr./Sr./Other
Address (Street or P.O. Box)
City State
Zip Code Area Code Phone Number
Email Address
WB09E-0INFU1 02/17

PLEASE SEND ME ADDITIONAL INFORMATION ABOUT INFINITI’S ELITE
PROTECTION PROGRAM
Elite Protection Program®
Name Evening Phone No.

Address Day Phone No.
City State Zip
Model Year Purchase Date
Dealer Name City State
WB09E-0INFU1 02/17
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