2018 INFINITI Q70 HYBRID dashboard

3INFINITI OWNER SATISFACTION AND ASSISTANCE
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer’s
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
• Your name, address, and telephone number
• Vehicle identification number (on dashboard and permanent Infiniti Total Ownership
program card)
• Date of purchase
• Current odometer reading
• Your Infiniti retailer’s name
• Details of the concern Or you can write to Infiniti with the above
information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2. The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTOLINE. The arbitrator(s)will make a
decision after the arbitration hearing.
The BBB will, inmost cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you accept
the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision,
it will not be legally binding on you or Infiniti.
However, in some states, if the decision is not
accepted, it may be introduced either by you
or by Infiniti as evidence in a subsequent court
action.
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48INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience® , Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
• Mechanical Breakdown
• Flat Tire
• Accident/Collision (One-way tow – loaner vehicle not included)
• Out of Gas
• Lock-out service
• Dead 12V Battery
All Roadside Assistance services are provided
exclusively by Cross-Country Motor Club,
Inc., Boston, Massachusetts 02155, except
in Alaska, California, Oregon, Wisconsin and
Wyoming, where services are provided by
Cross-Country Motor Club of California, Inc.,
Boston, Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCEShould one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
COVERAGERoadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating the Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the original Infiniti
new vehicle limited warranty coverage period.
Roadside Assistance is available throughout
the Continental United States and Canada.
ON-SITE AND TOWING SERVICEDepending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, etc., can
be performed onsite so that you can be on
the road again as soon as possible. There is
no charge for the dispatch of onsite or towing
service. Any charges for the replacement of
keys, gas or non-warranty items will be your
responsibility at the time of the repair or
service. Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/ collisions which render the vehicle
inoperative. There is no charge for the towing
service. Roadside Assistance will arrange to
transport the vehicle to the nearest Infiniti
retailer , if one is located within 250 miles,
or to another authorized alternate service
facility. Warranty covered repairs will be
provided for under the terms of the applicable
express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will
be your responsibility.
NOTE: You may be required to sign a receipt at
the time of disablement to acknowledge receipt
of the Roadside Assistance service rendered.
EXCLUSIONSRoadside Assistance is not a warranty and
is not provided under any Infiniti or Nissan
warranty,
but is a service which is provided
to you as part of the Infiniti Total Ownership
Experience
® to minimize any unforeseen
vehicle operation inconvenience. Potential
liability is expressly limited to the cost of
the listed benefits and does not extend to
incidental or consequential damages such
as loss of use inconvenience, loss of pay, or
commercial loss.
Roadside Assistance benefits exclude any
costs related to repairs, parts replacement,
labor, etc. which are incurred as a result of
accident/collision, vehicle abuse, racing,
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