2018 HONDA HR-V Navigation Manual (in English)

215
uuError MessagesuDisc Player
Troubleshooting
Disc Player
Error MessageCauseSolution
Bad Disc
Please check Owner's Manual
Please push eject buttonDisc with dustClean off the dust on the disc.
Condensation on discPlay the disc after a while.
Disc scratched or deformedDo not use the scratched or deformed disc.
Disc placed upside downInsert the disc label side up.
Disc not supportedInsert a disc playable with the system.
2Recommended Discs P. 145

216
uuError MessagesuPandora®*
Troubleshooting
Pandora®*
Error MessageCauseSolution
The connected USB device has
a problem.
See Owner’s ManualThe overcurrent protection
feature of the system stops
supplying power to USB because
an incompatible device is
connected.An incompatible device is connected. Disconnect the device, and
turn the audio system off and on. Do not reconnect the device that
caused the error.
Pandora App version is not
supportedThe Pandora version is not
supported.The Pandora version is not supported. Update to the latest version.
Unable to save bookmark.The bookmark operation is
failed.The commanded operation failed. Try again later.
Pandora system maintenance.The Pandora server is in
maintenance.The Pandora server is in maintenance. Try again later.
* Not available on all models

217
uuError MessagesuPandora®*
Troubleshooting
Error MessageCauseSolution
Unable to connect to
Pandora. When stopped,
check your mobile phone.The Pandora® app failed to start
because of the following device
errors:
●The display on your
smartphone is turned off.
●Your smartphone is locked.●The home screen or the app
screen (music screen) is not
displayed on your
smartphone.
●The track is not played on your
smartphone even after 30
seconds have passed.
●The Pandora app is not
installed in your device, or the
Pandora version is not
supported.
●Turn the phone screen on, and make sure it is unlocked.●The Pandora version is not supported. Update to the latest
version.
The Pandora app in your
smartphone is not compatible
with the app launcher system.Download the most recent version of the Pandora app.
The required app is not installed.

218
uuError MessagesuiPod/USB Flash Drive
Troubleshooting
iPod/USB Flash Drive
Error MessageCauseSolution
The connected USB device has
a problem.
See Owner’s ManualThe USB connector error occurs.●Disconnect the iPod or the USB device from the USB connector,
and reconnect them.
●Turn the audio system off, and turn it on again pressing the
(Audio Power) Button.
●Set the Power Mode to OFF, and then turn the mode ON or
ACCESSORY.
If the error persists, contact your dealer.
The iPod cannot be
authenticated.
An unsupported format device is
connected.Check a supported format of the USB device.
The iPod version is not
supported.Update your iPod to the latest version.
A connected device is not
compatible with the USB
connector.Connect a device compatible with the USB connector.
2USB Flash Drives P. 157
Unplayable FileThe music files in the USB flash
drive are not compatible.Check the compatible files.
The format of music files is not
appropriate.Change the format of music files.
Copyright errorWMA and ACC files protected by digital rights management (DRM)
cannot be played.

219
uuError MessagesuBluetooth® HandsFreeLink®
Troubleshooting
Bluetooth® HandsFreeLink®
Error MessageCauseSolution
Unable to pair with your
device.
Please try again.The system failed to connect to
the Bluetooth® device.●Make sure that Bluetooth function is turned ON, on your
Bluetooth-compatible device. For details, check the manual of
your Bluetooth-compatible device.
●Try pairing your Bluetooth device again.
2Pairing a Phone P. 170
If the problem is not resolved yet, contact your dealer.
Unable to add smartphone.
Please check the settings in
your smartphone.The settings in your phone are
not correct.Make sure the settings in your phone are set to allow Bluetooth
connection.
Unable to import phonebook.
Please try again later.Your phone is not compatible
with Automatic Phone Sync.Check that your phone is compatible with Automatic Phone Sync.
Visit:
●U.S.: automobiles.honda.com/handsfreelink/●Canada: www.handsfreelink.ca

220
uuError MessagesuSmartphone Connection
Troubleshooting
Smartphone Connection
Error MessageCauseSolution
This Smartphone is not
supported.
Smartphone is not compatible
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphoneYour phone is not compatible.Your phone is not compatible with the system. Visit:●U.S.: automobiles.honda.com/handsfreelink/●Canada: www.handsfreelink.ca
Unable to start the app.
When safe, please check your
mobile device.
One or more of the required
HondaLink apps are not
installed. Please download
from the App Store
Lost communication with
smartphoneThe cable is not connected.Try connecting your smartphone again. To view connection
information:
●U.S.: automobiles.honda.com/handsfreelink/●Canada: www.handsfreelink.ca
The smartphone is not
connected properly.
Appears when the HondaLink
app is not installed in your
smartphone.Install the HondaLink app in your smartphone. For more
information visit:
●U.S.: www.hondalink.com●Canada: www.honda.ca/hondalink
Unable to connect to mobile
device using Bluetooth.
Please check Settings in the
Audio Unit.Appears when your phone is not
paired with the system.Make sure that Bluetooth® function is turned ON in the system and
your phone, and try pairing it again.
2Pairing a Phone P. 170

221
Reference Information
System Initialization..............................222
Entering the Security Code ....................222
Acquiring GPS Information ....................222
Startup Confirmation Screen .................223
Map Matching ......................................223
System Limitations................................224
GPS ......................................................224
Address Calculation ..............................224
Database ..............................................224
Customer Assistance.............................226
Resolving Problems ...............................226
Reporting Errors ....................................226
Honda Automobile Customer Service
Contact Information ............................226Visiting Your Dealer ............................. 227
Map Coverage ..................................... 227
Obtaining a Navigation Update ............ 228
Traffic Information ............................... 228
Operation in Alaska, Hawaii, Canada, and
Puerto Rico ............................................. 228
Legal Information................................. 229
Honda App License Agreement ............ 229
User Agreement ................................... 239
As required by the FCC ........................ 241

222
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your serial
number and security code from a dealer.
1.Set the power mode to ON, and turn on
the audio system.
2.Press and hold the audio system power
button for more than two seconds.
uThe system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle. If the
control unit fails to recognize, Enter
Code appears on the navigation
screen.
3.Enter the security code.
uIf you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
In the U.S., you can register the security
code on Honda Owners
(owners.honda.com). To find information
on how to retrieve the serial number and
obtain the code, visit
radio-navicode.honda.com.Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.