2018 HONDA HR-V Navigation Manual (in English)

207
uuTroubleshootinguMap, Voice, Entering Destinations
Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.●Check that the vents are not blowing air onto the microphones at the top of the
navigation screen, the vehicle interior is as quiet as possible, and you are using
the correct command when speaking.
2Voice Recognition P. 23●Say “Help” on any screen to see a list of the applicable voice commands.
The navigation system pronunciation of destination
address sounds strange.The basic guidance phrases use a studio-recorded voice, but destination address is
pronounced using a machine-generated voice. Consequently, it may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard brightness control is not set to maximum.
2.Press the (Display mode) button to change the Brightness Settings for
Night mode.
2Switching Display Mode Manually P. 25
The screen is dark when I drive during the day.Press the (Display mode) button to change the Brightness Settings for Day
mode.
2Switching Display Mode Manually P. 25
How do I change or remove my PIN?1.Select HOME > Settings > Navigation > Personal Info tab > PIN Number >
Go Home 1 PIN, Go Home 2 PIN or Address Book PIN.
2.Enter your existing PIN. You then have the choice to change or remove the PIN.
2PIN Numbers P. 34
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for address books?Your dealer must reset the PIN for you.
Why is the phone number grayed out on the
Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone
is in use.
ProblemSolution

208
uuTroubleshootinguTraffic
Troubleshooting
Traffic
ProblemSolution
Traffic information is missing or is not displaying
properly. What is wrong?Verify the following:●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2Showing Icons on the Map P. 51●It is possible that there is a temporary technical problem with your metropolitan
area traffic information provider. You can call Honda Automobile Customer
Service to see if there is an outage.
2Honda Automobile Customer Service Contact Information P. 226●If the situation persists, see your Honda dealer for assistance.●Traffic information is available only in certain areas.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a significantly faster route than the original
one.
2Traffic Rerouting P. 42
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.The navigation system predicts which route should be faster based on freeway
congestion along your route. Use your own experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Select HOME > Settings > Navigation > Routing tab, and set Traffic
Rerouting to Off.
2Traffic Rerouting P. 42

209
uuTroubleshootinguGuidance, Routing
Continued
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change
the route preferences used when calculating a route.
2Route Preference P. 39
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with GPS reception.
Please consult your dealer.
2GPS P. 224
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2Unverified Routing P. 40
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say “Display north-up” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2Map Scale and Functions P. 58
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower traffic, the navigation system updates the
“time to destination” based on your actual road speed to give you a better
estimate of arrival time.

210
uuTroubleshootinguUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
ProblemSolution
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections.
Large differences in vehicle position can indicate a temporary loss of GPS signal.
2GPS P. 224
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Off-road Tracking is
set to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 61
How do I remove the white dots (“breadcrumbs”)
from my screen?Select HOME > Settings > Navigation > Map tab, and set Off-road Tracking
to Off, then return to the map.
2Off-road Tracking P. 61
A road that I selected to avoid is being used when
routing.When you set your area to avoid, make sure to select sections of roads that include
at least one intersection.
2Avoiding Streets P. 119
My elevation (shown when I display the current
position) seems to fluctuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS P. 224
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227

211
uuTroubleshootinguSmartphone Connection
Troubleshooting
Smartphone Connection
Does the navigation system work outside North
America?The navigation system contains maps for the 50 U.S. states, Canada, and Puerto
Rico. The navigation system will not work in Mexico or other countries.
2Map Coverage P. 227
Can I play video DVDs in my navigation system?No. The navigation system is designed only to read music discs. If you experience
any problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
2Reporting Errors P. 226
ProblemSolution
I cannot connect my smartphone to the system.●Make sure your smartphone is compatible with the system, and that it is paired
and linked to Bluetooth® HandsFreeLink®. To check phone compatibility,
–
U.S.: Visit automobiles.honda.com/handsfreelink/
–Canada: Visit www.handsfreelink.ca
2Pairing a Phone P. 170●The HondaLink app must be installed on your smartphone to connect to the
system. For more information:
–
U.S.: Visit www.hondalink.com
–Canada: Visit www.honda.ca/hondalink●Check that your smartphone is in good operating condition. Then try the
following operations on your smartphone.
–
Unlock the security.
–Connect to the system on the HOME screen.
–Close all apps.
–Restart the smartphone.
ProblemSolution

212
uuTroubleshootinguDisplay, Accessories
Troubleshooting
Display, Accessories
Multi-View Rear Camera
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
When I shift gears, the multi-view rear camera
image display is delayed.This is normal. When shifting into or out of Reverse, you may experience a delay
while the screen image switches between the navigation screen and the multi-
view rear camera image.
The multi-view rear camera image is too dark or too
bright. How do I adjust the brightness?While the camera image is displayed, select HOME to increase brightness or
MENU to decrease brightness.
This adjustment does not affect the navigation screen brightness settings.

213
uuTroubleshootinguMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My clock frequently changes forward and backward
by one hour.The clock setting is automatically updated based on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this feature.
2Clock Adjustment P. 70
The clock changes even when I am not driving near
a time zone boundary.The time zone boundaries are only approximated in the navigation system.
Depending on the geography of the time zone boundary, the switch to a different
zone can be erratic.
2Clock Adjustment P. 70
My state does not observe daylight saving time.
How do I turn off this feature?Select HOME > Settings > Clock/Info > Clock tab, and set Auto Daylight to Off.
2Clock Adjustment P. 70
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.The automatic daylight saving time feature does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.Select HOME > Settings > Clock/Info > Clock tab, and set Auto Daylight to On.
Note that the automatic daylight feature does not work in regions where the
daylight saving time system has not been adopted.
2Clock Adjustment P. 70
The navigation system clock switched by one hour
for no apparent reason.You may be driving near a time zone boundary.
2Clock Adjustment P. 70
My battery was disconnected or went dead, and the
navigation system is asking for a code.Press and hold the (Audio Power) button for two seconds. The system should
reactivate. If you have installed an aftermarket system, see your dealer.
2Entering the Security Code P. 222
How do I change the interface language?Select HOME > Settings > System > Others tab > Language, and set the
language to English, Français, or Español.

214
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The system is unable to start due to excessive
heat.
The system will start after the system cools.The flash memory temperature is too high. The system turns back on automatically
when the flash memory cools down. If the error persists, contact your dealer.
The display temperature is too high. The system turns back on automatically when
the display cools down.
The route could not be calculatedThere is no road for calculating around your vehicle position. Try calculating a
route again after moving your vehicle near a street.
There is no road for calculating near the destination or the waypoint. Try another
destination or waypoint.
The destination is too far. Try another destination, or add a waypoint on the route.