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Action and DescriptionMenu Item
This allows you to view the version level of the Gracenote Database.Gracenote® Data-base Info
This allows you to view the manufacturer and model number of yourmedia device.Device Informa-tion
Erase the stored in media information in order to re-index.Update MediaIndex
Clock
To adjust the time, select the up and downarrows on either side of the screen. Thearrows on the left adjust the hour andarrows on the right adjust the minute. Youcan then select AM or PM.
You can adjust the following features:
Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time ZoneUpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock toGPS Time
The system automatically saves anyupdates you make to the settings.Bluetooth
Pressing this button allows you to accessthe following:
ActionMenu Item
Turning Bluetooth off disconnects all devices and does not permitnew connections.Bluetooth
You must activate Bluetooth to pair aBluetooth-enabled device.
The processes of pairing a Bluetoothdevice is the same as pairing a phone.SeePairing a Device in Phone settings for howto pair a device and the available options.
Phone
Pair your Bluetooth-enabled phone withthe system before using the functions inhands-free mode.
Switch on Bluetooth on your device tobegin pairing. See your phone’s manual ifnecessary.
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SYNC™ 3

To add a phone, select:
Menu Item
Add Phone
1. Follow the on-screen instructions.
2. A prompt alerts you to search for thesystem on your phone.
3. Select your vehicle's make and modelas it displays on your phone.
4. Confirm that the six-digit numberappearing on your phone matches thesix-digit number on the touchscreen.
5. The touchscreen indicates when thepairing is successful.
6. Your phone may prompt you to givethe system permission to accessinformation. To check your phone’scompatibility, see your phone’s manualor visit the website.
Alternatively, to add a phone, select:
Menu Item
Add Phone
Then select:
Discover Other Bluetooth Devices
1. Follow the on-screen instructions.
2. Select your phone's name when itappears on the touchscreen.
3. Confirm that the six-digit numberappearing on your phone matches thesix-digit number on the touchscreen.
4. The touchscreen indicates when thepairing is successful.
5. Your phone may prompt you to givethe system permission to accessinformation. To check your phone’scompatibility, see your phone’s manualor visit the website.
Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are phone-dependent features.
To check your phone’s compatibility,see your phone’s manual or visit thewebsite:
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Once you have paired a device you canadjust the following options.
Action and DescriptionMenu Item
View Devices
You can then select:
You can add a Bluetooth-enabled device by following the steps inthe previous table.Add a BluetoothDevice
You can select a phone by touching the name of the phone on the screen. You thenhave the following options:
Depending on the status of the device, you can select either of theseoptions to interact with the selected device.Connect
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SYNC™ 3

Navigation Source Selection
The screen lists available alternativenavigation sources using Applink.
Mobile Apps
You can enable the control of compatiblemobile apps running on your Bluetooth orUSB device on SYNC 3. In order to enablemobile apps, SYNC 3 requires user consentto send and receive app authorizationinformation and updates using the dataplan associated with the connected device.
The connected devices sends data to Fordin the United States. The encryptedinformation includes your VIN, SYNC 3module number, anonymous usagestatistics and debugginginformation.Updates may take place.
Note: Not all Mobile Apps may becompatible with the system.
Note: Standard data rates will apply. Fordis not responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
Action and DescriptionMenu Item
Enable or disable the use of mobile apps on SYNC 3.Mobile AppsDisabling mobile apps in the settings menu disables automaticupdates and the use of mobile apps on SYNC 3.
You can view the status of mobile app permissions in the settingsmenu.
Once Mobile Apps is enabled, you have the following options:
This provides information on the current state of available appupdates.Update MobileApps
There are three possible statuses:
Updating Mobile Apps…Up-To-DateUpdate Needed
The system is trying to receivean update.No update isrequired.The system hasdetected a new apprequiring authoriza-tion or a generalpermissions update isrequired.
Select this button if anupdate is required and youwant to request this updatemanually. For example, whenyour mobile device isconnected to a Wi-Fi hotspot,select:
Request Update
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Try switching your cell phone off, resettingit or removing the battery, then try again.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC 3 phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, move them to your cell phone'smemory.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.
Possible cell phonemalfunction.
Try deleting your device from SYNC 3 anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNC 3Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC 3.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of thedevice named with your vehicle makeand model to enter the next menu.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
•Turn Show Notifications on.
•Disconnect then reconnect your iPhonefrom the SYNC 3 system to activate thissettings update.
Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.
Bluetooth audiodoes notstream.
The device is notconnected.
Try switching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
The device is in a badstate.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 390).The file format is notsupported by SYNC 3.
Update media index. See Settings (page442).The device needs to bere-indexed.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.
This is a device limitation.
When I connectmy device, Isometimes donot hear anysound.
To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.
To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.
Connect a compatible device or mediaplayer.The device or mediaplayer is incompatible.
SYNC 3 doesnot display thesong informa-tion, repeat, orshuffle buttons.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connec-tion.Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains aunique identifier, such as part of the MACaddress.
Multiple Access pointswithin range with thesame SSID.
Position the vehicle close to the hotspotwith the front of the vehicle facing thehotspot direction and remove obstacles ifpossible. Other Wi-Fi, Bluetooth, microwaveand cordless phones may cause interfer-ence.
Weak signal probablydue to distance from thehotspot, obstruction orhigh interference.
Disconnectingafter successfulconnection.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to resetit on your phone. If you are in your vehicle,SYNC 3 should be able to automatically re-connect to your phone if you press the"Phone" button.
There is a Bluetooth issueon some older versionsof the Android operatingsystem that may causeapps that were found onyour previous vehicledrive to not be foundagain if you did notswitch Bluetooth off.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC 3's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
You may need to resetthe USB connection toSYNC 3.
My iPhone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC 3.
Increase the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.The Bluetooth volume onthe phone may be low.
I have anAndroid phone.I found andstarted mymedia app onSYNC 3, butthere is nosound or thesound is verylow.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofBluetooth ports thatapps can use to connect.If you have more AppLinkapps on your phone thanthe number of availableBluetooth ports, you willnot see all of your appslisted in the SYNC 3mobile apps menu.
I can only seesome of theAppLink appsrunning on myphone listed inthe SYNC 3Mobile AppsMenu.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3