
GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Licence exempt RSSStandards of Industry Canada. Operationis subject to the following two conditions:
•This device may not cause harmfulinterference, and
•This device must accept anyinterference received, includinginterference that may cause undesiredoperation.
Note:Changes or modifications notexpressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term "IC:" before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature havea greater range. One of the following couldcause a decrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other shortdistance radio transmissions, for exampleamateur radios, medical equipment,wireless headphones, remote controls andalarm systems. If the frequencies arejammed, you will not be able to use yourremote control. You can lock and unlockthe doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Intelligent Access (If Equipped)
The system uses a radio frequency signalto communicate with your vehicle andauthorize your vehicle to unlock when oneof the following conditions are met:
•You activate the front exterior doorhandle switch.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interferenceis present in the area or if the transmitterbattery is low, you may need tomechanically unlock your door. You canuse the mechanical key blade in yourintelligent access key to open the driverdoor in this situation. See Remote Control(page 50).
REMOTE CONTROL
Intelligent Access Key
Note:The ready to drive indicator may beoff and you may not be able to shift out ofpark (P) unless the intelligent access key isinside your vehicle.
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Keys and Remote Controls

Fuel Economy (Energi only)
This display is only available in HybridMode. In Plug-in Power Mode the displaychanges to Miles (or km)/Full Charge.
An Instant Fuel Economy gauge is providedalong with Avg Fuel Economy. Whileviewing this screen you can reset youraverage fuel economy by pressing andholding the OK button on the left handsteering wheel controls. For moreinformation see Common Displays in thischapter.
Trip 1 & 2
Provides trip odometer, trip average fueleconomy and trip timer.
Distance traveled on battery power onlywith the engine off is shown in blue nextto total trip distance.
For Energi vehicles total plug-in electricityused in kilowatt hours (kWh) is shown inblue next to trip average fuel economy.
Information
In this mode, you can viewdifferent vehicle systeminformation and perform asystem check.
Information
Displays a number of different system tutorials. Use theup or down arrows to scroll through the tutorials. Thenpress OK to view.
TutorialWarnings
Displays the associated driver alert graphic.Driver Alert
MyKeys (Number of MyKeys programmed)MyKey
MyKey Miles (km) (Distance traveled using aprogrammed MyKey)
Admin Keys (Number of admin keys)
All active warnings will display first if applicable. Thesystem check menu may appear different based uponequipment options and current vehicle status. Use theup or down arrow buttons to scroll through the list.
System Check
Settings
In this mode, you can configuredifferent driver setting choices.
Note:Some items are optional and maynot appear.
Note:Some MyKey items will only appearif a MyKey is set.
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Settings
Miles & GAL, l/100km or km/LDistanceUnits
Fahrenheit (°F) or Celsius (°C)Temperature
psi, kPa or barTire Pressure
On or OffBrake Coach
On or OffBatteryDisplay
On or OffRegen Display
Hold OK to ResetDriving History
*Energi only.
Right Information Display Controls
•Press the up and down arrow buttonsto scroll through and highlight theoptions within a menu.
•Press the right arrow button to enter asub-menu.
•Press the left arrow button to exit amenu.
•Press the OK button to choose andconfirm your selection.
Main menu
From the main menu bar on the right sideof the information display, you can choosefrom the following categories:
Entertainment
See General Information (page 370).
Phone
See General Information (page 370).
Navigation or Compass
See General Information (page 370).
Fuel Economy
Use the up or down arrow buttons tochoose between the following displayoptions.
Note:The information display will remember the menu level 2 state when you change theindividual key state from the RUN to the OFF position.
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Information DisplaysE179396

Hill Start Assist
ActionMessage
Hill start assist is not available. Contact an authorized dealer.See Hill Start Assist (page 182).Hill Start Assist NotAvailable
Keys and Intelligent Access
ActionMessage
A reminder to press the brake while starting your vehicle.To START Press Brake
The system does not detect a key in your vehicle. See KeylessStarting (page 145).No Key Detected
You pressed the start/stop button to switch off the engineand your vehicle does not detect your intelligent access keyinside your vehicle.
Restart Now or Key isNeeded
Your vehicle is in the run ignition state.Accessory Power isActive
There is a problem with your vehicle’s starting system. Seean authorized dealer for service.Starting System Fault
You have successfully programmed an intelligent access keyto the system.Key Program Successful
You have failed to program an intelligent access key to thesystem.Key Program Failure
You have programmed the maximum number of keys to thesystem.Max Number of KeysLearned
You have not programmed enough keys to the system.Not Enough KeysLearned
The key battery is low. Change the battery as soon as possible.Key Battery Low ReplaceSoon
An attempt is made to program a spare key using two existingMyKeys.Could Not ProgramIntegrated Key
Informs you that upon exiting your vehicle that the vehicle isstill on.Vehicle is ON
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Information Displays

HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric andgasoline propulsion to providebreakthrough performance and improvedefficiency.
Familiarizing yourself with these uniquecharacteristics will provide an optimaldriving experience from your new vehicle.
Note:You may notice higher engine speedsupon start-up. This temporary condition isnormal and necessary to heat up the cabinand minimize emissions.
Starting:
When you start your vehicle, agreen ready indicator light willappear in the lower right portionof the instrument cluster and a ready todrive message will appear in the middle ofthe left cluster screen, letting you knowthat your vehicle is ready for driving.
The engine may not start because thisvehicle is equipped with silent key start.This fuel saving feature allows your vehicleto be ready–to–drive without requiring thegas engine to be running. This indicator willremain on while your vehicle is on, whetherthe engine is running or not to indicate yourvehicle is capable of movement (using itselectric motor, engine, or both). Typically,the engine will not start unless the vehicleis cold, a climate control change isrequested, or the accelerator is pressed.
Driving:
The gas engine automatically starts andstops to provide power when needed andto save fuel when not needed. Whilecoasting at low speeds, coming to a stop,or standing, the gas engine normally shutsdown and your vehicle operates inelectric-only mode.
Conditions that may cause the engine tostart up or remain running include:
•Considerable vehicle acceleration.
•Vehicle speed above 85 mph(137 km/h). However, the maximumspeed for electric-only operation maybe lower while driving in hottemperatures or on hilly terrain.
•Ascending a hill.
•Charge level of high voltage battery islow.
•Very high or low outside temperature(to provide system cooling or heating).
•Engine not warm enough to providepassenger requested cabintemperature.
Stopping:
The gas engine may shut off to conservefuel as you come to a stop. Restarting yourvehicle is not required. Simply step on theaccelerator when you are ready to drive.
Transmission Operation:
Due to the technologically advanced,electronically-controlled continuouslyvariable transaxle, you will not feel shiftchanges like those of a non-hybrid vehicle.
Note:Since engine speed is controlled bythe transmission, it may seem elevated attimes. This is normal hybrid operation andhelps deliver fuel efficiency andperformance.
Neutral:
We recommend that you do not idle thevehicle in neutral (N) for an extendedperiod of time because this will dischargeyour high voltage battery, shut off your airconditioning and heating, and decreasefuel economy. The engine will not start orstop, and cannot provide power to thehybrid system in neutral (N).
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Note:An oil change is not required but givesyou the option of not running a low engineuse cycle. Resetting the oil life monitoringsystem will suspend the low engine usemode.
Fuel Freshness
See Fuel Quality (page 157).
ECOSELECT (If Equipped)
EcoSelect is a drive mode for non plug-invehicles designed to offer the best possiblefuel economy with tradeoffs in vehicleperformance and comfort.
To switch EcoSelect on, pressthe ECO button.
A graphic displays on your informationdisplay when EcoSelect is on.
Your vehicle will remember the lastselected mode whenever you start yourvehicle.
EcoSelect allows your vehicle to operatemore efficiently. You will notice:
•Less aggressive cooling.
•Softer acceleration.
•Increased deceleration when coasting.
•Changes in engine behavior.
•ECO cruise control activation.
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS
AnswerQuestion
The high voltage battery is electrically isol-ated from the rest of the vehicle when thekey is off. When you switch the key on, highvoltage contactors inside the battery areclosed to make the electricity available tothe motor and generator and enable thevehicle to drive. The clicks are the sound ofthese contactors as they close and openduring start up and shut down.
What are the series of clicks from the cargoarea when I first turn the key in the ignition?
The vehicle's computer will determine if anengine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or ifthe outside temperature is low.
Why does the engine sometimes start atkey-on?
There are several reasons the engine stayson for an extended amount of time whenyou first start it. One common reason is tomake sure that the emissions componentsare warm enough to minimize tailpipeemissions. As the climate gets cooler, thisengine-on time is extended.
Why does it take a long time before theengine shuts down?
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Roadside Emergencies