2018 FORD FUSION ENERGI Owners Manual

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smart-phone; an Android with OS 2.3 or higher oran iPhone 3GS or newer with iOS 5.0 orhigher. Additionally, make sure you pair andconnect your phone to SYNC 3 in order tofind AppLink-capable apps on your device.iPhone users must also connect to a USBport with an Apple USB cable.
You did not connect anApplink Compatiblephone to SYNC 3.
AppLink MobileApplications:When I select"Find MobileApps," SYNC 3does not findany applica-tions.
Make sure you have downloaded andinstalled the latest version of the app fromyour phone's app store. Make sure the appis running on your phone. Some appsrequire you to register or login to the appon the phone before using them withAppLink. Also, some may have a "FordSYNC" setting, so check the app's settingsmenu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, but Istill cannot findany apps.
Closing and restarting apps may help SYNC3 find the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an 'Exit' or 'Quit' option, thenselect it and restart the app. If the app doesnot have that option, select the phone'ssettings menu and select 'Apps', then findthe particular app and choose 'Force stop.'Do not forget to restart the app afterward,then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do notproperly close and re-open their connection toSYNC 3, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps.On an iPhone with iOS7+, to force close anapp, double tap the home button thenswipe up on the app to close it. Tap thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC 3's MobileApp's Menu.
462
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to resetit on your phone. If you are in your vehicle,SYNC 3 should be able to automatically re-connect to your phone if you press the"Phone" button.
There is a Bluetooth issueon some older versionsof the Android operatingsystem that may causeapps that were found onyour previous vehicledrive to not be foundagain if you did notswitch Bluetooth off.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC 3's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
You may need to resetthe USB connection toSYNC 3.
My iPhone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC 3.
Increase the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.The Bluetooth volume onthe phone may be low.
I have anAndroid phone.I found andstarted mymedia app onSYNC 3, butthere is nosound or thesound is verylow.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofBluetooth ports thatapps can use to connect.If you have more AppLinkapps on your phone thanthe number of availableBluetooth ports, you willnot see all of your appslisted in the SYNC 3mobile apps menu.
I can only seesome of theAppLink appsrunning on myphone listed inthe SYNC 3Mobile AppsMenu.
463
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
Review the media voice commands at thebeginning of the media section.You may be using thewrong voice commands.
SYNC 3 doesnot understandthe name of asong or artist.
Say the song or artist name exactly as it isdisplayed on your device. For example, say"Play Artist Prince" or "Play song PurpleRain".
You may not be sayingthe name exactly as itappears on your device.
Make sure you are saying the complete titlesuch as "California remix featuring JenniferNettles".
If there are any abbreviations in the name,like ESPN or CNN, you have to spell those:"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,and playlists names do not have any specialcharacters like *, - or +.
The song or artist namemay have some specialcharacters that are notbeing recognized bySYNC 3.
Make sure that you are saying the nameexactly as it appears on your phone. Forexample, if your contact is "Joe Wilson",say "Call Joe Wilson". If your contact nameis "Mom", say "Call Mom".
You may not be sayingthe name exactly as itappears on your phone-book.
SYNC 3 doesnot understandor is calling thewrong contactwhen I want tomake a call.Make sure that your contact names do nothave any special characters like *, - or +.
The contact name maycontain special charac-ters.
464
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may not be sayingthe name exactly as itappears on your phone-book.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreignnames storedon my cellphone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNC3 will read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.
SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.
SYNC 3 uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
465
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected whenprompted.
The vehicle’s ignition was not On and inPark or was shifted out of Run or Park whilecreating a profile.
Personal Profiles is turned off.
The lock button was not selected on akeyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associ-ated to another profile and an overwritewas declined.
A profile recall was performed while linkinga keyfob.
The vehicle’s ignition was not On and inPark, or was shifted out of Run or Park whilelinking a keyfob.
The old linking method is used.
The unsaved setting is not supported byPersonal Profiles.
My personalized settings do not save.A different Personal Profile is active thanexpected.
Another user has changed settings for thewrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linkedto a profile.
466
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
The keyfob being used is not linked to aprofile.
The wrong keyfob is being used.
A button other than unlock or remote startis being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.My preset positions recall but my profiledoes not.
The vehicle is in motion.My profile recalls but my preset positionsdo not.The preset positions are the same as theGuest or previously active profile.
Unlink and relink your keyfob in thePersonal Profiles menu. You may need tosee your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed.This could happen if you let dealership adda new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed withoutyour acknowledgement.
467
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting, refer to the regional Fordor Lincoln website.
468
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
SYNC™ 3

For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company warrants yourvehicle's accessory through the warrantythat provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Exterior Style
•Bumper protectors.
•Graphics.
•Rear spoiler.
•Side-window deflectors*.
•Splash guards.
Interior Style
•Door sill plates.
•Floor liners.
•Premium carpeted floor mats.
Lifestyle
•Ash cup or smoker's packages.
•Cargo area protectors.
•Cargo net.
•Cargo organizers.
•Charge cord bag*.
•Interior light kit.
•Roof racks and carriers*.
•Tablet cradle*.
Peace of Mind
•Keyless entry keypad.
•Remote start.
•Roadside assistance kit*.
•Vehicle security systems.
•Warning sensor system.
•Wheel locks.
*Ford Licensed Accessories. Theaccessory manufacturer designs, developsand therefore warrants Ford LicensedAccessories, and does not design or testthese accessories to Ford Motor Companyengineering requirements. Contact anauthorized Ford dealer for the accessorymanufacturer's limited warranty detailsand request a copy of the Ford LicensedAccessories product limited warranty fromthe accessory manufacturer.
469
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing
Accessories