NOTE:The vehicle should start charging automatically. If
not, please check the following:
•Charging Cordset - The charging cordset status indi-
cators illuminate green or red to identify the charging
cordset status. Refer to “Troubleshooting Using The
Status Indicator Display” in this section for further
information on the charging cordset status.
• Wall Receptacle – Check whether the wall receptacle is
functional (no power outage) and/or plug the charg-
ing cordset into a different wall receptacle.
• Charging Schedule – Check whether or not the charg-
ing schedules have been enabled. If enabled, check
that you are within the scheduled time and day of the
week. If a charging schedule has been enabled in the
vehicle, and it is outside the time and day of the week,
you may override the schedule for this charging event
by plugging in the charge connector, unplugging it,
and then plugging it back into the vehicle charge inlet.
Complete the double plug sequence within ten sec-
onds for it to override the set schedule. 5. To stop the charging process, disconnect the vehicle side
connector first and then the charging cordset from the
wall receptacle. To disengage the vehicle coupler, press
the button on the charge connector first and then
remove the connector from the vehicle charge inlet.
6. Close the inlet door when an EVSE is not connected to the vehicle.
Removing The Charge Connector
From The Vehicle Charge Inlet
26 GETTING TO KNOW YOUR VEHICLE
PARK before the charge connector is plugged into the
vehicle’s charge inlet. You will hear a “click” when the
charge connector is inserted correctly and is coupled with
the vehicle’s charge inlet. The vehicle should start charging
automatically. If not, please check the instructions at the
charging station.
NOTE:The vehicle should start charging automatically. If
not, please check the following:
• Charging Station – Check the indications and instruc-
tions at the charging station or
• Charging Schedule – Check whether the charging sched-
ule is enabled and if so, whether the vehicle is currently
within the scheduled charge time/day (weekday/
weekend). If the charging schedule is enabled within the
vehicle, you may override them for this charging event
by plugging in the charge connector, unplugging it, and
then plugging it back into the vehicle charge inlet.
Complete the double plug sequence within ten seconds
for it to override the set schedule.
To stop the charging process:
• Press the “STOP” button located on the front of the
EVSE station. •
Press the button on the charge connector first and then
remove the connector from the vehicle charge inlet.
• Plug the charge handle into the EVSE station and coil the
charging cord onto its holder. Do not leave the charging
cord laying on the ground.
Charging Times
The following factors determine the time it takes to charge
the high voltage battery:
• The high voltage battery’s current state of charge
• The type of EVSE used (Level 1 - 120V or Level 2 – 240V)
• Ambient temperature
• Whether the vehicle is ON during charging
NOTE:
• The charging times below are estimates based on charg-
ing a high voltage battery that has a 0% SOC value
displayed in the instrument cluster.
• Charging times will vary based on the age, condition,
state of charge, available current being provided to the
charger from its energy source, and temperature of the
high voltage battery.
32 GETTING TO KNOW YOUR VEHICLE
NOTE:If the vehicle is plugged in outside of the charging
schedule set in the Uconnect 4C radio, the vehicle’s battery
will not charge. Charging will only begin immediately if
the vehicle is plugged in within the time and day of the
week set in the schedule. Otherwise, charging will auto-
matically begin when the selected charge time/day of the
week occurs or whenever the vehicle is plugged in with no
charge schedule set.
If the vehicle is turned off outside of the charging window,
a radio pop-up message will be displayed, which provides
an option to begin charging the vehicle immediately. The
pop-up message asks the driver if they would like to
“Charge Now?” and provides other information, including
the next charging schedule start time and estimated time to
charge the battery to 100%. If within one hour of selecting
“Yes,” the vehicle is connected to a powered EVSE, the
vehicle will immediately begin to charge (temporarily
ignoring any set charge schedule). To fully deactivate the
charge schedule, refer to the “Charging Schedule” feature
within the “Hybrid Electric Pages” App.
The charging schedule can also be overridden if the EVSE
is plugged in, unplugged, and then plugged in a second
time to the vehicle. This “double plugged-in” feature will
override the schedule that is set in the radio, and begin charging the vehicle immediately. The double plug se-
quence must be completed within ten seconds for it to
override the programed schedule.
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The ignition
system consists of a key fob with Remote Keyless Entry
(RKE) and a START/STOP push button ignition system.
The Remote Keyless Entry system consists of a key fob and
Keyless Enter-N-Go feature if equipped.
NOTE:
The key fob may not be found if it is located next to
a mobile phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal.
This system allows you to lock or unlock the doors and
liftgate, activate the Panic Alarm, optional power liftgate,
left power sliding door, and right power sliding door from
distances up to approximately 66 ft (20 m) using a hand-
held key fob. The key fob does not need to be pointed at the
vehicle to activate the system.
38 GETTING TO KNOW YOUR VEHICLE
NOTE:
•Pushing ignition Start/Stop button may only activate
the Electric Propulsion System and not start the vehicle’s
engine (if running the engine is not currently required
by the Hybrid system). READYwill show in cluster
whenever vehicle is operating in EV (Electric Vehicle)
Mode and the vehicle is stationary.
• If the vehicle ignition is in either ACC or RUN, the
vehicle charge indicator may not display a value greater
than 99% state of charge due to vehicle loads. The ignition can be placed in the following positions:
OFF
•
The vehicle is stopped.
• Some electrical devices are available.
ACC
• Some electrical devices are available.
• Mechanical power (Vehicle Propulsion) is not available.
ON/RUN
• Driving position.
• All the electrical devices are available.
• As long as the READYappears in the instrument
cluster display it does not matter if the engine is running
or not, vehicle propulsion is available.
NOTE: Vehicle propulsion is only available after the ve-
hicle has passed through the START position.
Keyless Push Button Ignition
3
GETTING TO KNOW YOUR VEHICLE 47
Conditions Causing Engine To Run
•Maintaining Hybrid Battery SOC
• Provide Maximum Vehicle Acceleration
• Provide Maximum Passenger Compartment Heating
• Maintain Exhaust System Catalyst Temperature (after
engine start in current ignition cycle - emissions require-
ment)
• Engine Temporarily Operating in “Fuel and Oil Mainte-
nance Mode”
• Hood Opened with Ignition in Run Post-Start Mode
(eliminate unexpected engine start-ups)
In case the ignition switch does not change with the push
of a button, the key fob may have a low or dead battery. In
this situation, a back up method can be used to operate the
ignition switch. Put the nose side (side opposite of the
emergency key) of the key fob against the ENGINE
START/STOP button and push to operate the ignition
switch.
WARNING!
• When leaving the vehicle, always remove the key fob
from the vehicle and lock your vehicle.
• Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
• Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or others
could be seriously or fatally injured. Children
should be warned not to touch the parking brake,
brake pedal or the gear selector.
(Continued)
Keyless Push Button Ignition
48 GETTING TO KNOW YOUR VEHICLE
Remote Start Cancel Message — If Equipped
The following messages will display in the instrument
cluster if the vehicle fails to remote start or exits remote
start prematurely:
•Remote Start Cancelled — Door Open
(Prior to remote start attempt)
• Remote Start Cancelled — Hood Open
• Remote Start Cancelled — Fuel Low
• Remote Start Cancelled — Liftgate Open
• Remote Start Cancelled — Time Expired
• Remote Start Disabled — Start Vehicle To Reset
The message will stay active until the ignition is placed in
the ON/RUN position.
How To Use Remote Start
All of the following conditions must be met before the
vehicle will remote start:
• Gear Selector in PARK
• Doors closed
• Hood closed
• Liftgate closed •
Hazard switch off
• Brake switch inactive (brake pedal not pushed)
• 12 volt battery at an acceptable charge level
• Key fob PANIC button not pushed
• System not disabled from previous remote start event
• Vehicle alarm system indicator flashing
• Ignition in STOP/OFF position
• Fuel level meets minimum requirement
• MIL lamp is OFF, Vehicle is in propulsion system active
WARNING!
•Do not start or run an engine in a closed garage or
confined area. Exhaust gas contains Carbon Monox-
ide (CO) which is odorless and colorless. Carbon
Monoxide is poisonous and can cause serious injury
or death when inhaled.
• Keep key fobs away from children. Operation of the
Remote Start System, windows, door locks or other
controls could cause serious injury or death.
50 GETTING TO KNOW YOUR VEHICLE
To Enter Remote Start Mode
Push and release the Remote Start button on the key fob
twice within five seconds. The vehicle doors will lock, the
turn signals will flash twice, and the horn will chirp twice.
Then the vehicle will start, and the vehicle will remain in
the Remote Start mode for a 15-minute cycle.
NOTE:
•The vehicle can be started two consecutive times (two
15-minute cycles) from the key fob. However, the igni-
tion must be placed in the ON/RUN position before any
additional remote start requests can be received.
• The park lamps will turn on and remain on during
Remote Start mode.
• For security, power window operation is disabled when
the vehicle is in the Remote Start mode.
To Exit Remote Start Mode Without Driving The
Vehicle
Push and release the Remote Start button one time or allow
the remote start cycle to complete the entire 15-minute
cycle.
In addition, the ignition can be cycled to the Run Propul-
sion System Available position by pressing the ignition switch with the key fob in the vehicle, and then pressing
the ignition switch one more time to cycle the ignition
mode to
OFF.
NOTE: To avoid unintentional shutdowns, the system will
disable the one time push of the Remote Start button for
two seconds after receiving a valid Remote Start request.
To Exit Remote Start Mode And Drive The Vehicle
Before the end of 15-minute cycle, push and release the
unlock button on the key fob to unlock the doors, or unlock
the vehicle using Keyless Enter-N-Go — Passive Entry via
the door handles, and disarm the vehicle security alarm (if
equipped). Then, prior to the end of the 15-minute cycle,
push and release the START/STOP button.
NOTE: For vehicles equipped with the Keyless Enter-
N-Go — Passive Entry feature, the message “Remote Start
Active — Push Start Button” will display in the instrument
cluster display until you push the ignition START button.
Remote Start Comfort Systems — If Equipped
When Remote Start is activated, the Climate Control,
vented seats (if equipped) are also activated in tempera-
tures above 80° F (26.7° C), and the optional heated seats,
and optional heated steering wheel in temperatures below
3
GETTING TO KNOW YOUR VEHICLE 51
lamps and/or turn signals will flash, and the vehicle
security light in the instrument cluster will flash.
Rearming Of The System
If something triggers the alarm, and no action is taken to
disarm it, the vehicle security alarm will turn the horn off
after 29 seconds, 5 seconds between cycles, up to 8 cycles if
the trigger remains active and then the vehicle security
alarm will rearm itself.
To Arm The System
Follow these steps to arm the vehicle security alarm:
1. Make sure the vehicles ignition is cycled to the “OFF”position (refer to Starting The Vehicle inStarting And
Operating for further information).
• For vehicles equipped with Keyless Enter-N-Go —
Passive Entry, make sure the vehicle ignition system is
OFF.
2. Perform one of the following methods to lock the vehicle:
• Push lock on the interior power door lock switch with
the driver and/or passenger door open.
• Push the lock button on the exterior Passive Entry
Door Handle with a valid key fob available in the same exterior zone (refer to
Keyless Enter-N-Go — Passive
Entry inGetting To Know Your Vehicle for further
information).
• Push the lock button on the key fob.
3. If any doors are open, close them.
To Disarm The System
The vehicle security alarm can be disarmed using any of
the following methods:
• Push the unlock button on the key fob.
• Grasp the Passive Entry Unlock Door Handle (if
equipped, refer to Keyless Enter-N-Go — Passive En-
try inDoors underGetting To Know Your Vehicle for
further information).
•
Hands Free Liftgate passive entry activation (if equipped
with Hands Free Liftgate passive entry).
• Cycle the vehicle ignition system out of the OFF posi-
tion.
• For vehicles equipped with Keyless Enter-N-Go —
Passive Entry, push the keyless ignition START/STOP
button (requires at least one valid key fob in the
vehicle).
54 GETTING TO KNOW YOUR VEHICLE