2018 AUDI Q7 page 34

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::r ' Emergency situations
General
This chapter is intended for trained emergency
crews and working personnel who have the nec­
essary tools and equipment to perform these
operations.
Starting by pushing or
towing
~ Note
Vehicles with an automatic transmission
cannot be started by pushing or towing.
Starting with jumper
cables
If necessary , the engine can be started by con­
necting it to the battery of another vehicle.
If the engine should fail to start because of a dis­
charged or weak battery, the battery can be con­
nected to the battery of
another vehicle, using a
pair of jumper cables to start the engine.
Jumper cables
Use only jumper cables of sufficiently large cross
section
to carry the starter current safely. Refer
to the manufacturer's specifications.
Use only jumper cables with
insulated terminal
clamps which are distinctly marked :
plus(+) cable in most cases colored red
minus(-) cable
in most cases colored black.
A WARNING -
Batteries contain electricity, acid, and gas.
Any of these can cause very serious or fatal in­
jury. Follow the instructions below for safe
handling of your vehicle's battery.
-Always shield your eyes and avoid leaning
over the battery whenever possible.
- A dead battery can freeze at temperatures
around 32 °F (0 °C) . If the vehicle battery is
frozen, you must thaw it before connecting
the jump start cables. If you do not, this in-
Emergency situations
creases the risk of an explosion and chemi­
cal burns. After jump starting the vehicle,
drive to an authorized Audi dealer or author­
ized Audi Service Facility immediately to
have the vehicle battery checked.
- Do not allow battery acid to contact eyes or
skin . Flush any contacted area with water
immediately.
- Improper use of a booster battery to start a
vehicle may cause an explosion .
- Vehicle batteries generate explosive gases .
Keep sparks, flame and lighted cigarettes
away from batteries.
- Do not try to jump start any vehicle with a
low acid level in the battery .
- The voltage of the booster battery must also
have a 12-Volt rating . The capacity (Ah) of
the booster battery should not be lower
than that of the discharged battery. Use of
batteries of different voltage or substantial­
ly different "Ah " rating may cause an explo­
sion and personal injury.
- Never charge a frozen battery. Gas trapped
in the ice may cause an explosion.
- Never charge or use a battery that has been
frozen. The battery case may have be weak­
ened.
- Use of batteries of different voltage or sub­
stantially different capacity (Ah) rating may
cause an explosion and injury. The capacity
(Ah) of the booster battery should not be
lower than that of the discharged battery.
- Before you check anything in the engine
compartment, always read and heed all
WARNINGS
c>page 319.
@ Note
-Applying a higher voltage booster battery
will cause expensive damage to sensitive
electronic components, such as control
units, relays, radio, etc.
- There must be no electrical contact between
the vehicles as otherwise current could al­
ready start to flow as soon as the positive
( + ) terminals are connected.
369

-When connecting jumper cables, make sure
that they cannot get ca ught in any mov ing
parts in the engine compartment.
- Do not bend over the batteries - danger of
chem ica l burns!
- The battery cell lock ing screws must be
t ightened sec ure ly.
- Be fore you check anything in the e ngine
compartment, a lways read and hee d all
WAR NINGS
q page 319.
(D Note
Impro per hook -up of jum pe r cables can r uin
the gene rato r.
- Always connect POSITI VE (+ ) to POS ITIV E
( + ), and NEGATIVE( -) to NEGAT IVE( -)
g roun d post of t he battery mana ger contro l
u nit.
- Check that a ll sc rew p lugs on t he battery
cells are screwed in firmly. I f not, t ighten
plugs prior to connecting clamp on negative
batte ry terminal.
- Please note that the procedure fo r con nect­
i ng a jumper cab le as desc ribed above ap­
p lies specifica lly to the case of yo ur vehicle
being jump starte d. When you are giv ing a
ju mp s ta rt to anothe r vehicle, do
not con­
n ect the neg ative (-) cab le to the neg ative
(-) t ermin al on the di sch arged b attery @
q fig. 289. In ste ad , securely connec t the
nega tive ( -) cab le to either a solid me tal
com ponent that is f irm ly bolted to the e n­
gine block o r to the engine bloc k itself. If
the battery that is be ing cha rge d does not
vent to the outs ide, escap ing battery gas
could ignite and exp lode!
Towing with a tow truck
General hints
Your Audi requires special handling for towi ng .
The fo llow ing information is to be used by com ­
mercia l tow tr uck operators who know how to op-
~ e rate the ir equip ment safe ly .
...... N ~ - Never tow your Audi, towing will cause dam-,.....
g age to the engine and transmission .
:E ' Emergency situations
-Never wrap the safety chains or winch cables
around the brake lines .
- To prevent unnecessa ry damage , your Audi
must be transported with a flatbed truck.
- To load the vehicle on to the flatbed, use the
towing loop found in the vehicle tools and at­
tach to the front or rear anchorage
¢ page371 and ¢page 372.
A WARNING
-A veh icle being towed is not safe for passen-
ge rs. Neve r allow anyone to ride in a vehicle
b eing towed, fo r any r eason.
Front towing loop
Only install the front towing loop when it is
needed.
Fig . 290 Front bumper (cover) : installing th e towing loop
Fig. 291 F ro nt bumper (trim): i nsta lling the towing loop
T he threaded o pening for the towing loop is lo­
c ate d on the right s ide of the front bu mper.
.,. Remove the towing loo p from the vehicle tool
ki t
¢ pag e 357.
.,. Press the cap inw ard with brief, forceful pres ­
sure ¢
fig. 290 . The cap will loosen from the
bumper . ..,.
371

Emergency situations
,.. Or: pull sharply on the trim in the direction of
the arrow to remove
¢fig. 291.
,.. Tighten the towing loop in the threaded open ­
ing until it stops and then tighten it with a
wheel wrench.
,.. After using, place the towing loop back in the
vehicle tool kit.
,& WARNING
If the towing loop is not tightened until it
stops when insta lling, the threads may be
pulled out when towing the vehicle and tha t
could cause an accident .
(D Note
The trim is attached to the bumper with sev­
eral hooks. To redu ce the r isk of damage, do
not use any force when removing and instal­
ling.
Rear towing loop
Fig. 292 Rear bumper: installing the tow ing loop
Vehicles with a towing loop
On veh icles w ithout a factory-installed trailer
h itch*, the towing loop threads are located on
the right rear side of the bumper.
-
,.. Remove the tow ing loop from the veh icle tool
kit
¢page 357.
• Press the cap inward with b rief, forcefu l pres­
s u re~
fig. 292. The cap will loosen from the
bumper.
.. Tighten the towing loop in the threaded open ­
ing until it stops and then tighten it with a
wheel wrench.
,.. After using, place the towing loop back in the
vehicle tool kit.
372
Vehicles with a trailer hitch*
"' Attach the towing bar or the towing cable to
the trailer hitch.
Vehicles with a factory-installed trailer hitch* are
not equipped with towing loop threads at the
r ear.
,& WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and that
could cause an accident.
A WARNING
Applies to: vehicles with trailer hitch
-Only use a special towing bar to prevent
damaging the ball hitch. These towing bars
have been specially designed for trailer tow­
ing h itches.
- Only use special towing cables.
Loading the vehicle onto a flatbed truck
Fig. 293 Ve hicle on flatbed truck
Front hook up
.. Align the vehicle with the centerline of the car
carrier ramp.
• Attach the winch hook to the front towline eye
previously installed .
Rear hook up
,.. Align the vehicle with the centerline of the car
carrier ramp.
• Attach the w inch hook to the rear towline eye
previously installed . ..,

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:E " (D Tips
Check carefu lly to make sure the hoo k-up is
secure befo re moving the car up the f latbe d
truck ramp.
Raising the vehicle
Lifting with workshop hoist and with floor
jack
The vehicle may only be li~ed at the lifting
point s illus tra ted .
~ ---L.- -f-L---==- ---~
c!i
Fig . 294 F ro nt lift ing poin t
Fig . 295 Re ar lift ing poin t
.,. Read and heed WARNING c::> &_ .
.,. Locate lift ing po ints c:> fig . 294 and c:> fig . 295 .
.,. Adjust lifting arms of wo rkshop ho ist or floo r
jac k to matc h ve hicle lifting points .
.,. In se rt a r ubber pa d be tween t he floor jack/
wor kshop hois t and the li fting poin ts.
If you must lift your vehicle with a floor jack to
work underneath , be sure the vehicle is safely
supported on stands intended for thi s purpose .
Front lifting point
The lift ing po int is located on the floor pan re in­
forcement about at the same level as the jack
Emergency situations
mounting point c::> fig . 294 . Do not lift the vehi­
cle at the vertical sill reinforcement .
Rear lifting point
The lifting poi nt is lo cate d on the ve rtic al rein­
f orceme nt of the lowe r si ll for the on board j ack
c:> fig. 295 .
Lifting with vehicle jack
Refer to c::> page 360.
_&, WARNING
-- T o reduc e th e ris k of se rious injury and veh i­
cle da mage.
- Al ways lift the vehicle on ly a t the special
workshop hoist and f loor jack lift points i l­
lustrated
c::> fig . 294 and c::> fig. 295.
-Failure to lift the ve hicle at these points
could cause the veh icle to t ilt or fall from
a lift if t he re is a cha nge in vehicle we ight
dist ribution and balance . This might hap ­
pen, fo r exampl e, when he avy compo­
nen ts such as the engin e block o r trans­
mission a re removed .
- Wh en remov ing h eavy components like
t he se, ancho r ve hicle to hoist or add co rre­
spon ding weig hts to m aint ain t he cen ter o f
g ra vity. Ot he rw ise, the vehicle mig ht tilt or
sli p off the hoist, c ausing se rio us pe rson al
in jur y.
Ci) Note
- B e aware of the follow ing poi nt s bef or e lift ­
ing the vehicle:
-The vehicle should never be lifted or
jacked up from underneath the engine oil pan, the transmission housing, the front
or rear axle or the body side members .
This could lead to serious damage.
- To avoid damage to the underbody or
chassis frame, a rubber pad must be in­
serted between the floor jack and the lift
points .
- Before driving over a workshop hoist,
check that the vehicle weight does not
exceed the permissible lifting capacity of
the hoist. ..,.
373

Consum er Info rmation
today's automobi les, have steadi ly red uced the
scope of maintenance and repairs which can be
carried out by veh icle owners.
Al so , sa fet y and
en vironmental
concerns place very strict limits
on the nature of repairs and adjustments to en­
g ine and transmission parts w hich an owner can
perform .
Maintenance, adjustments and repairs usually re­
qu ire special tools, testing devices and other
equ ipment available to specially trained work ­
shop personnel in order to assure proper per­
forma nce, re liab ility and safety of the ve hicle and
its many systems .
Improper maintenance, adjustments and repairs
can impair the operation and reliab il ity of your
ve hicle and eve n void your vehicle warra nty .
Therefo re, proof of se rvicing in accordance w ith
the m aintenance schedule may be a condition fo r
up hold ing a possible wa rranty claim made wi thin
the warranty pe riod.
Above all, ope rational safety can be adversely af­
fected, c re ating unnecessa ry risks fo r you and
your passengers.
I f in doubt about any servicing, have it done by
your author ized Audi dealer or any other prope rly
eq uipped and qualified workshop . We strongly
urge yo u to g ive your author ized Audi dealer the
opportunity to perform a ll scheduled mainte ­
nance and necessary repairs. Your dealer has the
facilities, origina l parts and tra ined specialists to
keep your veh icle running properly.
Performing limit ed maint enanc e yourself
The fo llowing pages describe a limited number of
procedures whic h can be performed on your ve hi­
cle with ordinary tools, should the need arise and
tra ined personnel be unava ilable. Before per ­
forming any of these procedures, always thor­
ough ly read all of the app licab le text and carefu l­
ly follow the instructions g iven . Always rigorously
observe the
W ARNINGS prov ided .
Befo re yo u check an ything in the engine com ­
partment , alway s read and h eed all WARNINGS
c> .&. and c> .&. in Working in the engine compart­
ment on page 319 .
378
A WARNING
-Ser ious personal injury may occur as a result
of improperly performed maintenance, ad­
justments or repairs .
- Always be extreme ly careful when work ing
on the vehicle . Always follow commonly ac­
cepted safety practices and general com­ mon sense. Never r is k personal in jury.
- Do not attempt any of the maintenance,
checks or repairs described on the following pages if you are not fu lly fam il iar with these
or other procedu res with respect to the ve­
hicle, or are uncertain how to proceed.
- Do not do any work wi thout the prope r tools
and eq uipmen t. H ave the necessary wo rk
done by your authorized Audi dealer or an ­
other properly equipped and qualified work­
shop.
- The engine compartment of any motor vehi ­
cle is a potentially hazardous area . Never
reach into the area around or touch the radi­
ator fan. It is temperature controlled and
can switch on suddenly - even when the en­
gine is off and the ignition key has been re­
moved. The rad iator fan switches on auto­
mat ically when the coolant reaches a certain
temperature and will con tinue to run until
the coolant temperat ure drops.
- Always remove the igni tion key before any­
one gets under the vehicle.
- Always support your vehicle with safety
stands if it is necessary to work underneath
the vehicle. The jack* s upplied w ith the vehi­
cle is no t ad equate for th is pu rpose and
could collapse causing se rious personal in ­
jury .
- If you must work underneath the vehicle
with the wheels on the ground, always make
sure the vehicle is on level ground, that the
wheels a re always sec urely blocked and that
the engine cannot be started.
- Always make sure the transmission se lector
lever (automatic t ransm iss ion) is in P (Park
position) and the park b rake is applied .

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::r ' @ For the sake of the environment
-Changing the engine settings wi ll adversely
affect emission leve ls. Th is is detrimental to
the env ironment and increases fuel con ­
sumption.
- A lways observe environmenta l regu lations
when disposing of old engine o il, used brake
flu id, d irty engine coolant, spent batteries
or worn out tires.
- Undeployed airbag modules and pretension­
ers might be classified as Perchlorate Mate­
rial -spec ial handl ing may apply, see
www .dtsc.ca .gov/hazardouswaste/perch lo­
r ate. When the vehicle or pa rts of t he re­
stra int system includi ng a irbag mod ules
s af ety be lts with pretens ioners a re scrap ­
ped, a ll applicab le laws and regulations
must be observed. Your a uthorized Audi
dealer is fam iliar with these requirements
and we recommend that you have your dea l­
er perform this service for you.
Accessories and
technical changes
Additional accessories and parts replacement
Always consult on authorized Audi dealer before
purchasing accessories.
Audi ve hicles that are constructed with advanced
materials like Steel/Aluminum (Hybrid construc­
tion), Aluminum (Aud i Space Frame), and/or Alu­
minum/Carbon Fiber (Ultra Advanced Light
We ight Materials) are as unique as the ir dr ivers .
Therefo re, the ava ilability of certain parts needed
for repa ir , restorat ion, or reconstruction w ill be
rest ricted , or pa rts will be unava ilable, if the ve ­
hicl e is not repa ired at an a uthorized Aud i co lli­
sion repair facility . This includes but is not limi t­
ed to structura l parts which require specia lized
training and equipment to restore their crash ­
worthiness back to the original NHTSA and IIHS performance.
Your vehicle incorporates the latest safety design
features ensuring a high standard of active and passive safety.
Con sum er In form ation
This safety could be compromised by non -ap ­
proved changes to the vehicle. For t his reason, if
parts have to be rep laced, p lease observe the fol ­
lowing points when install ing additional accesso­
ries:
Approved Audi accessories and genuine Audi parts are avai lab le from authorized Aud i dea lers.
T hese dea le rs a lso have t he necessa ry fa cilit ies,
tools and trained specialists to install the pa rts
and accessories proper ly .
A WARNING
--
Using the wrong spare parts or using non -ap­
p roved accessories can cause damage to the
vehicle and serious personal injury.
- Use on ly accessories expressly approved by
Aud i and genuine Audi spare parts
- These parts and accessor ies have been spe­
cially designed to be used on your vehicle.
- Do not use license p late brac kets in the
front area that are d ifferent from the one
installed at the factory, or add additional
li­
cense plate brackets.
- Never install accessor ies such as telephone
cradles or beverage holders on airbag covers
or w ith in the airbag deployment zones. Do­
ing so will increase the risk of injury if a ir­
bags a re tr iggered in an accident!
- Before you check anyth ing in the eng ine
compa rtment, always read and heed all
WARN INGS
~page 319.
@ Note
-If items other than genu ine Audi spare
parts, add-on equipment and accessory
items are used or if repa ir work is not per­
form ed according to specified methods, th is
c an result in seve re damage to you r vehi­
cle's eng ine and body (s uch as cor rosion)
and adve rsely affec t your ve hicle's warranty.
- If emergency repa irs m ust be pe rformed
elsew here, have the vehicle ex am ined by an
authorized A udi dealer as soon as possib le .
- Th e manufac ture r ca nnot be he ld liable fo r
damage wh ic h occur s d ue to fail ure to com ­
ply with these stipulations.
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