2018 AUDI Q5 emergency towing

Table of contents
Supported media and fi le forma ts 2
4 0
T roubleshooting . . . . . . . . . . . . . . . . . . . . . 241
Audi smartphone interface . . . . . . 243
Setup ... ...... ... .. ..... ... .. .. ... 243
Op erating . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Troubleshoot ing . . . . . . . . . . . . . . . . . . . . . 244
System settings ... ..... ... .. .. ... 24 5
Sett ing the date and time . . . . . . . . . . . . . 245
MMI sett ings . . . . . . . . . . . . . . . . . . . . . . . 245
Con nection manager . . . . . . . . . . . . . . . . . 246
System update . . . . . . . . . . . . . . . . . . . . . . 248
Sound setti ngs . . . . . . . . . . . . . . . . . . . . . . 249
Volume sett ings . . . . . . . . . . . . . . . . . . . . . 249
R estart ing the M MI . . . . . . . . . . . . . . . . . . 250
Softw are license i nfo rm atio n 250
Safety first . . . . . . . . . . . . . . . . . . . . . . . 25 2
Driving safety . . . . . . . . . . . . . . . . . . . . 2 52
B asics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Correct passenger seating positions . . . . . 253
Peda l area . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Storing cargo correctly . . . . . . . . . . . . . . . 257
Report ing Safety Defects . . . . . . . . . . . . . . 259
Safety belts . . . . . . . . . . . . . . . . . . . . . . 26 1
Gene ral information . . . . . . . . . . . . . . . . . 261
W hy use safety belts? . . . . . . . . . . . . . . . . 262
Safety belts . . . . . . . . . . . . . . . . . . . . . . . . 264
Belt tensioners . . . . . . . . . . . . . . . . . . . . . . 267
Airbag system . . . . . . . . . . . . . . . . . . . . 269
Important information . . . . . . . . . . . . . . . 269
F ront a irbags . . . . . . . . . . . . . . . . . . . . . . . 273
M on itor ing t he Advanced Airbag System . 28 1
Side airbags . . . . . . . . . . . . . . . . . . . . . . . . 285
Side curtain air bags . . . . . . . . . . . . . . . . . . 288
Child safety . . . . . . . . . . . . . . . . . . . . . . 29 1
I mpo rtant inform ation . . . . . . . . . . . . . . . 29 1
Ch ild safety sea ts . . . . . . . . . . . . . . . . . . . . 297
Securing c hild safety seats . . . . . . . . . . . . 302
L A TCH system (lower anchorages and
tethers for chi ldren) . . . . . . . . . . . . . . . . . 305
Addit ional information . . . . . . . . . . . . . . . 309
4
Maintenance and Care . . . . . . . . . . . 3 10
Checking and Filling . . . . . . . . . . . . . 310
Fuel... ... .. .. .... .. ... .. ..... ... .. 310
Refueling . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Emissions control system . . . . . . . . . . . . . 313
On Board D iagnost ic System (OBD) . . . . . 313
E ngine compartment .. ............... 314
Engine o il .... ... .. .. ............... 317
Cooli ng sys tem. .. .. .. ............. .. 319
B rake fl uid . . . . . . . . . . . . . . . . . . . . . . . . . 32 1
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 21
Windshie ld washer system . . . . . . . . . . . . 3 23
Service interva l display 324
Wheels
.. .. .. .... .. ... .. ..... ... .. 3 25
Whee ls and Tires . . . . . . . . . . . . . . . . . . . . 325
Tire p ressure mo nitoring system 342
Care and cleaning . . . . . . . . . . . . . . . . 3 44
Genera l information . . . . . . . . . . . . . . . . . 344
Car washes . . . . . . . . . . . . . . . . . . . . . . . . . 344
Cleaning and care i nfo rmation . . . . . . . . . 345
Plac ing your vehicle out of serv ice . . . . . . 349
Troubleshooting . . . . . . . . . . . . . . . . . 350
Emergency assistance . . . . . . . . . . . 350
General information . . . . . . . . . . . . . . . . . 350
Eq uipment . . . . . . . . . . . . . . . . . . . . . . . . . 350
T ire mobility ki t . . . . . . . . . . . . . . . . . . . . . 350
Repla cing a whee l . . . . . . . . . . . . . . . . . . . 352
Co llapsibl e sp are t ire . . . . . . . . . . . . . . . . . 356
Fuses and bulbs . . . . . . . . . . . . . . . . . . 3 58
F u ses ..... .. .. .. .. .. ............. .. 358
B ul bs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 62
Emergency situations . . . . . . . . . . . . 3 63
Gener al . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Start ing by p ushi ng o r tow ing . . . . . . . . . . 3 63
Starting with jumper cab les . . . . . . . . . . . 363
U sing the jump start cable . . . . . . . . . . . . 364
Towing with a tow truck . . . . . . . . . . . . . . 365
Raising the vehicle . . . . . . . . . . . . . . . . . . . 367
Accessories and Technical Data . 369
Technical data . . . . . . . . . . . . . . . . . . . . 369
Vehicle specificat ions . . . . . . . . . . . . . . . . 369
Notes about technical data . . . . . . . . . . . . 369

Drivin g
from rolling in t he "N " selector lever position, so
you need to set the pa rking
brake<®> ¢ page 80.
You must use the parking lock emergency release
before towing the
vehicle ¢ page 90.
R-Reverse
The reverse gear is engaged in this pos ition . Only
select reverse gear when the veh icle is stationary
and the eng ine is running at idle
speed ¢.& . To
engage the "R" se lecto r lever posit ion, p ress the
brake pedal , press the lock ing button
CD on the
selector lever, and select the "R " position
¢ fig . 90.
A confirmation tone w ill sound when the reve rse
gear is engaged .
N
· N eutral (idle )
The transm ission is in idle in this pos ition . To en­
gage the "N" selector lever position, press the loc king button
CD on the se lector lever and sh ift
into t he "N " posit io n
¢ fig. 90.
If you sw itch the engine off when the "N" selector
lever position is se lected, the transmission re­
mains in "N " for app rox imately 30 minutes and
t hen "P " is engaged.
You cannot select the "N " pos ition when the ign i­
tion is sw itched off. When d riving through an au­
tomatic ca r wash, first select the "N " posi tion and
t hen t urn the engine off.
For safety reasons, the vehicle cannot be locked
when the transm ission is in the "N" pos ition .
DIS· Dr iving forward
When the transmission is in the "D/S" pos it ion, it
can be operated e ither in the normal "D " mode or
in the "S" sport mode . Move the selector lever
back to engage the "S" spo rt mode . You can o nly
select the "S" se lector lever position when the "D"
or " E" pos it io n is selected. To sele ct the "D" or " E"
position again w hen "S " is engaged, move these­
lecto r leve r
back ¢.& . To shi ft from "N" to "D"
when traveling at speeds below 1 mph (2 km/h), pr ess th e brak e pedal and s hift into the "D" posi­
tion ¢_& .
In t he normal mode "D" , the transmission a uto ­
matica lly selects the suitab le gear ratio . It de -
86
pends on engine load , vehicle speed and driving
sty le.
Se lect t he sport mod e "S " for sporty dr iv ing. The
vehicle makes f ull use of the eng ine's power.
S hi ft ing may become noticeable when accelerat ­
ing .
The "S" se lector lever posi tion engages automati­
c all y w hen you select the dynam ic* mode in drive
select.
A WARNING
Read and fo llow all WARNINGS .
- The vehi cle can roll even i f the ig nit ion is
switched off .
- P owe r is s till tra nsmi tted to t he wheels
when t he engine is running at idle . To pre ­
vent the vehicle from "creeping", yo u must
keep your foot on the b rake in a ll selector
lever positions (except "P " and "N") when
the engine is ru nning.
- Before open ing the hood, select the "P " se­
lector lever pos it ion and set the parking
brake. This reduces the risk of an acc ident .
Always read and follow the app licab le warn­
ings ¢ page 314, Working in the engine
compartment.
(D Tips
If you accide nta lly select "N" while dr iv ing,
take your foot off the accelerator pedal and
wait fo r the e ng ine to slow down to idle be­
fo re selecti ng "D " or "S" .
Driving tips
Starting the engine
.,. The "P" or "N " pos it io n m ust be selected.
St arting from a stop
.,. Press and hold the brake peda l.
.,. Start the engine ¢ page 76.
.,. Press the locking button CD on the selector lev­
er a nd se lect the "D", "E", "S " or "R " pos it io n
¢ page 85.
.,. Wa it a mome nt until the t ransmiss ion sh ifts.
You will notice a slig ht movement when the
gear engages .

Assistance systems
-when the driver's seat belt is unfastene d
- u p to ten seconds after sw itchin g on t he ig-
n itio n
(Ud) Note
Impa cts or damag e to the ca m era m ou nt on
t he wi ndshi eld can di splac e the se nsor. Pr e
sense city can be im pa ir ed by t his . H ave an a u­
thorized A udi dealer o r aut ho rize d A udi Serv ­
ice Facility check the ir funct ion.
(D Tips
- You can ca ncel the system brakin g inte rven ­
tion if yo u accelerate co nsidera bly or swerve
away.
- Kee p in m ind t hat pre sense city ca n brake
un expecte dly. Always sec ure a ny ca rgo o r
ob jects t hat you a re t ransport ing t o reduce
the r isk of damage or injury.
- Specific pre sense city funct io n s sw itch o ff
whe n the ESC is limited o r switc hed off
c:> page 141 or the hill d esce nt ass ist is
swi tch ed o n
c:> page 142 .
-Wh en t here is a mal function in the came ra,
the p re se nse city func tions also sw itch o ff.
Settings in the Infotainment system
Applies to: ve hicles w ith Audi p re se nse
.,. Se lect in the Info ta in m en t sys tem: IME NUI but­
t on
> Vehicle > left contro l bu tton > Driver as­
sistance
> Audi pre sense .
Switch on /off Audi pre sense -
the pre sense
fu nctions can be turned o n and off .
If the system is switched off, it switches o n aga in
automatically once the ignition is sw itched on
again .
Prewarning -the early warning can be switched
off or the p re sense city/front warning point ca n
be set
( Early /Medium /Late ).
Set the wa rnin g time fo r the ea rly warn ing to
Early at f irst. I f th is causes undesired ea rly warn­
i n gs to appear, then set the wa rning time to
Me­
dium .
The Late warning t ime sho uld on ly be set
i n sp ecia l cir cumstances .
116
(D Tips
Your settings are automatically store d and as­
s ign ed to t he remote co ntro l key bein g used .
Messages
Applies to : vehicles wit h Audi pre sense
II] Audi pre sense: malfunction! Please contact
Service
This message ap pears w hen the pre sense f unc ­
tion is a ffected . Fo r example, th is co uld be
ca used by a faulty sensor. Drive to an autho rized
Audi dealer or author ized A udi Service Fac ility im­
med iate ly to have the ma lfu nction corrected .
II] Audi pre sense: currently limited . Sensor
view limited due to surroundings. See owner's manual
This message a ppears if t he radar se nsor and
camera view is obstructed, fo r example by leaves,
snow, heavy sp ray o r dirt. If necessary, clean the
senso rs and the area around the camera
c:> page 103 , fig. 100 or c:>page 121, fig. 121 .
II] Audi pre sense: currently limited . Trailer
towing mode
Fo r vehicles wit h a tra ile r h itch installed at the
factory, the pre sense rear functions switc h off
whe n the elect rical connector at the soc ket is
pl ugged in. The re is no guarantee the functions
will switc h off w hen usin g a ret rofitted trailer
hitc h.
II] Audi pre sense: currently restricted
This mess age app ears if the ESC is res tricted or
switc hed off, fo r exam ple .
II] Audi pre sense: currently limited. See own­
er's manual
This message a ppears w hen the re is a tem porary
failu re in a sub syst em, such as the ESC. If t his
m ess age app ears re pea te d ly, drive to an au thor­
iz ed Audi de aler or auth oriz ed A udi Se rvice Facili­
ty to h ave the m alfun ction co rrected .
II] Audi pre sense: emergency braking system
off
~

u co .... N r--­N .... 0 <( 0 00
Emergency situations
General
This chapter is intended for trained emergency
crews and working personnel who have the nec­
essary tools and equipment to perform these
operations.
Starting by pushing or
towing
~ Note
Vehicles with an automatic transmission
cannot be started by pushing or towing.
Starting with jumper
cables
If necessary, the engine can be started by con­
necting it to the battery of another vehicle.
If the engine should fail to start because of a dis­
charged or weak battery, the battery can be con­
nected to the battery of
another vehicle, using a
pair of jumper cables to start the engine.
Jumper cables
Use only jumper cables of sufficiently large cross
section
to carry the starter current safely. Refer
to the manufacturer's specifications.
Use only jumper cables with
insulated terminal
clamps which are distinctly marked:
plus(+) cable in most cases colored red
minus(-) cable
in most cases colored black.
A WARNING -
Batteries contain electricity, acid, and gas.
Any of these can cause very serious or fatal in­
jury. Follow the instructions below for safe
handling of your vehicle's battery.
-Always shield your eyes and avoid leaning
over the battery whenever possible.
- A dead battery can freeze at temperatures
around 32 °F (0 °C). If the vehicle battery is
frozen, you must thaw it before connecting
the jump start cables. If you do not, this in-
Emergency situations
creases the risk of an explosion and chemi­
cal burns. After jump starting the vehicle,
drive to an authorized Audi dealer or author­
ized Audi Service Facility immediately to
have the vehicle battery checked.
- Do not allow battery acid to contact eyes or
skin. Flush any contacted area with water
immediately.
- Improper use of a booster battery to start a
vehicle may cause an explosion .
- Vehicle batteries generate explosive gases.
Keep sparks, flame and lighted cigarettes
away from batteries.
- Do not try to jump start any vehicle with a
low acid level in the battery .
- The voltage of the booster battery must also
have a 12-Volt rating. The capacity (Ah) of
the booster battery should not be lower
than that of the discharged battery. Use of
batteries of different voltage or substantial­
ly different "Ah" rating may cause an explo­
sion and personal injury.
- Never charge a frozen battery. Gas trapped
in the ice may cause an explosion.
- Never charge or use a battery that has been
frozen. The battery case may have be weak­
ened.
- Use of batteries of different voltage or sub­
stantially different capacity (Ah) rating may
cause an explosion and injury. The capacity
(Ah) of the booster battery should not be
lower than that of the discharged battery.
- Before you check anything in the engine
compartment, always read and heed all
WARNINGS
c>page 314.
@ Note
-Applying a higher voltage booster battery
will cause expensive damage to sensitive
electronic components, such as control
units, relays, radio, etc.
- There must be no electrical contact between
the vehicles as otherwise current could al­
ready start to flow as soon as the positive
(+) terminals are connected.
363

-When connecting jumper cables, make sure
that they cannot get ca ught in any mov ing
parts in the engine compartment.
- Do not bend over the batteries - danger of
chem ica l burns!
- The battery cell lock ing screws must be
t ightened sec ure ly.
- Be fore you check anything in the e ngine
compartment, a lways read and hee d all
WAR NINGS
q page 314 .
(D Note
Impro per hook -up of jum pe r cables can r uin
the gene rato r.
- Always connect POSITI VE (+ ) to POS ITIV E
( + ), and NEGATIVE( -) to NEGAT IVE( -)
g roun d post of t he battery mana ger contro l
u nit.
- Check that a ll sc rew p lugs on t he battery
cells are screwed in firmly. I f not, t ighten
plugs prior to connecting clamp on negative
batte ry terminal.
- P lease note that the procedure fo r con nect­
i ng a jumper cab le as desc ribed above ap­
p lies specifica lly to the case of yo ur vehicle
being jump starte d. When you are giv ing a
ju mp s ta rt to anothe r vehicle , d o
not con­
n ect the neg ative (-) cab le to the neg ative
(-) t ermin al on the di sch arged b attery @
q fig. 287 . In ste ad , securely connec t the
nega tive ( -) cab le to either a solid me tal
com ponent that is f irm ly bolted to the e n­
gine block o r to the engine bloc k itself. If
the battery that is be ing cha rge d does not
vent to the outs ide, escap ing battery gas
could ignite and exp lode!
Towing with a tow truck
General hints
Your Audi requires special handling for towi ng .
The fo llow ing information is to be used by com ­
mercia l tow tr uck operators who know how to op-
u e rate the ir equip ment safe ly. co .....
~ - Never tow your Audi, towing will cause dam-N
~ age to the engine and transmission .
0 co
Emergency situations
-Never wrap the safety chains or winch cables
around the brake lines .
- To prevent unnecessa ry damage , your Audi
must be transported with a flatbed truck.
- To load the vehicle on to the flatbed, use the
towing loop found in the vehicle tools and at­
tach to the front or rear anchorage
¢ page 365 and ¢ page 366 .
A WARNING
-A veh icle being towed is not safe for passen-
ge rs . Neve r allow anyone to ride in a vehicle
b eing towed, fo r any r eason.
Front towing loop
Only install the front towing loop when it is
needed.
Fig . 288 Front bu mpe r: in sta lling the tow ing loop
T he threaded opening for the towing loo p is lo­
cate d on t he righ t side of the front bum per.
.. Remove the towing loop from the vehicle too l
ki t
¢ pag e 350 .
.. Pull s harp ly o n the trim in the dire ct ion o f the
a rrow to remove
¢ fig . 288.
.,. T ig hten t he towi ng loop in the threade d open ­
in g until it stops and then tighten it with a
wheel wrenc h .
.,. After using, p lace the tow ing loop back in the
veh icle tool k it.
A WARNING
-If the tow ing loop is not tightened until it
stops whe n installing, t he threads may be
pull ed ou t wh en towing the vehicle and th at
could ca use a n accident.
365

Emergency situations
(D Note
The trim is attached to the bumper with sev­
eral hooks . To reduce the risk of damage, do
not use any force when removing and instal­
ling.
Rear towing loop
F ig . 289 Rear bumper: installing the towing loop
Vehicles with a towing loop
On vehicles without a factory-installed trailer
h itch*, the towing loop threads are located on
the right rear side of the bumper.
... Remove the towing loop from the vehicle tool
kit ¢
page 350.
... Press the cap inward with brief, forcefu l pres ­
sure ¢ fig. 289. The cap will loosen from the
bumper.
... Tighten the towing loop in the threaded open­
ing until it stops and then t ighten it w ith a
wheel wrench.
... After using, place the towing loop back in the
vehicle tool kit.
Vehicles with a trailer hitch*
... Attach the towing bar or the towing cable to
the tra iler hitch.
Vehicles with a factory-installed trailer hitch* are
not equipped with towing loop threads at the
rear.
A WARNING
If the towing loop is not tightened until it
stops when insta lling, the threads may be
pulled out when towing the vehicle and that
could cause an accident.
366
A WARNING
,-
Applies to: vehicles with trailer hitch
- Only use a special towing bar to prevent
damaging the ball hitch. These towing bars
have been spec ially designed for trailer tow­
ing hitches.
- Only use special towing cables.
Loading the vehicle onto a flatbed truck
Fig. 290 Veh icle on flatbed t ruck
Front hook up
.,. Align the vehicle with the centerline of the car
carrier ramp .
.,. Attach the winch hook to the front towline eye
previously installed .
Rear hook up
... Align the vehicle with the centerline of the car
carrier ramp.
.,. Attach the w inch hook to the rear towline eye
previously installed .
(D Tips
Check carefully to make sure the hook-up is
secure before moving the car up the flatbed
truck ramp .