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Contacting Volvo
Use the following contact information if you would like to get in touch with Volvo in the Uni-ted States or Canada.
In the USA: Volvo Car USA, LLC Customer Care Center1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 076471-800-458-1552www.volvocars.com/us In Canada: Volvo Cars of Canada National Customer Service9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B91-800-663-8255www.volvocars.com/ca
Volvo On Call Roadside Assistance Your new Volvo comes with a four year ON CALL roadside assistance.
Additional information, features, and benefits of this program are described in a separate informa-tion package in your glove compartment. If you require assistance, dial: In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)In Canada 1-800-263-0475
NOTE
Some vehicles may be equipped with Volvo On Call with Sensus Connect , which
will allow access to the call center and addi- tional features directly from the vehicle. Thisis in addition to the Volvo On Call RoadsideAssistance program mentioned above. Volvo On Call with Sensus Connect will be
a customer pay subscription offer after an ini- tial complimentary trial period.
Additional information about your vehicle Volvo Cars' website and support site provide additional information about your vehicle.
Support on the Internet
Go to support.volvocars.com or use the QR code below to visit the site, which is available in mostmarkets.
QR code to the support site
The information on the support site is searchable and is grouped into different categories. Itincludes support for e.g., Internet-based servicesand functions, Volvo On Call, the navigation sys-tem and apps. Video and step-by-step instruc-tions explain various procedures such as how toconnect the vehicle to the Internet via a cellphone.
Downloadable information
Maps
Sensus Navigation system maps can be down- loaded from the support site.
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Mobile apps
Beginning with model year 2014, the owner's manual is available in the form of an app for cer-tain Volvo models. The Volvo On Call app canalso be found here.
Owner's manuals for earlier model Volvos
Owner's manuals for earlier model Volvos are available in PDF format. Quick Guides and sup-plements can also be found on the support site.Select a model and a model year and downloadthe desired information.
ContactContact information for customer support and thenearest Volvo retailer are available on the site.
Related information
•Using the owner's manual (p. 42)
• On-board digital owner's manual (p. 44)
• Volvo ID (p. 21)
Volvo and the environment Volvo is committed to the well-being of its cus- tomers. As a natural part of this commitment, wecare about the environment in which we all live.Concern for the environment means an everydayinvolvement in reducing our environmentalimpact.
Volvo's environmental activities are based on a holistic view, which means we consider the over-all environmental impact of a product throughoutits complete life cycle. In this context, design, pro-duction, product use, and recycling are all impor-tant considerations. In production, Volvo haspartly or completely phased out several chemicalsincluding CFCs, lead chromates, asbestos, andcadmium; and reduced the number of chemicalsused in our plants 50% since 1991. Volvo was the first in the world to introduce into production a three-way catalytic converter with aLambda sond, now called the heated oxygen sen-sor, in 1976. The current version of this highlyefficient system reduces emissions of harmfulsubstances (CO, HC, NOx) from the exhaust pipeby approximately 95 – 99% and the search toeliminate the remaining emissions continues.Volvo is the only automobile manufacturer tooffer CFC-free retrofit kits for the air conditioningsystem of all models as far back as the 1975model 240. Advanced electronic engine controlsand cleaner fuels are bringing us closer to ourgoal. In addition to continuous environmental refinement of conventional gasoline-poweredinternal combustion engines, Volvo is activelylooking at advanced technology alternative-fuelvehicles. When you drive a Volvo, you become our partner in the work to lessen the car's impact on theenvironment. To reduce your vehicle's environ-mental impact, you can:
• Maintain proper air pressure in your tires.Tests have shown decreased fuel economywith improperly inflated tires.
• Follow the recommended maintenanceschedule in your Warranty and ServiceRecords Information booklet.
• Drive at a constant speed whenever possible.
• See a trained and qualified Volvo servicetechnician as soon as possible for inspectionif the check engine (malfunction indicator)light illuminates, or stays on after the vehiclehas started.
• Properly dispose of any vehicle-related wastesuch as used motor oil, used batteries, brakepads, etc.
• When cleaning your vehicle, please use gen-uine Volvo car care products. All Volvo carcare products are formulated to be environ-mentally friendly.
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INTRODUCTION
* Option/accessory.
10
Owner's manual and the environment
The wood pulp in Volvo's printed owner's infor- mation comes from FSC ®
(Forest Stewardship
Council ®
) certified forests and other responsible
sources.
FSC ®
The symbol above indicates that the wood pulp is FSC
®
certified.
Related information
• Volvo and the environment (p. 9)
IntelliSafe
—driver support
IntelliSafe is Volvo's philosophy regarding vehi- cle safety. It encompasses a number of systems,both standard and optional, that are designed tohelp make driving and traveling in a Volvo safer.
SupportSystems that help make driving safer are an inte- gral part of IntelliSafe. These include optional features such as Adaptive Cruise Control * that
helps maintain a set distance to a vehicle ahead,Park Assist Pilot *, which assists in parking the
vehicle, Cross Traffic Alert *, Blind Spot
Information *, etc.
Accident preventionSystems such as City Safety are designed to automatically apply the brakes in situations inwhich the driver does not have time to react. Lane Keeping Aid * alerts the driver if the vehicle
inadvertently crosses a lane's/road's side marker line.
ProtectionThe vehicle is equipped with e.g., seat belt pre-tensioners that pull the seat belts taut in criticalsituations when there is a collision risk andnumerous airbags designed to help provide cush-ioning if certain types of collisions should occur.
Related information
• Airbag system (p. 59)
• Seat belts (p. 54) •
General safety information (p. 50)
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INTRODUCTION
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11
Sensus
Sensus is the core of your personal Volvo experi- ence and provides information, entertainmentand features that make owning your vehicle eas-ier.
This is Sensus
Sensus provides an intelligent interface and Internet-connected service with an intuitive navi-gation structure that offers access to relevantinformation when it is needed, with minimal dis-tractions. Sensus also includes all of your vehicle's solu- tions relating to entertainment, connecting to theInternet, navigation and the user interfacebetween the driver and the vehicle. Sensusmakes communication between you, the vehicleand the digital world around you possible.
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INTRODUCTION
* Option/accessory.
12
Information when it's needed, where it's needed
G000000
Information is presented in different displays depending on how it should be prioritized (generic illustration)
Head-up-display *
The head up-display presents types of informa- tion that the driver should be aware of immedi- ately, such as traffic warnings, speed informationand navigation. Road sign information and incom-ing phone calls are also displayed here. Thehead-up display is controlled from the right-sidesteering wheel keypad and the center display.
Instrument panel
12" instrument panel
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INTRODUCTION
* Option/accessory.13
8" instrument panel
The instrument panel displays information such as speed, an incoming phone call or the trackthat is currently playing. It is controlled using bothsteering wheel keypads.
Center display
Many of the vehicle's main functions are con- trolled from the center display, a touchscreen thatreacts to taps or other gestures. The number ofphysical buttons is thereby minimized. The screencan be operated with or without gloves. The center display is used to control e.g., the cli- mate and infotainment systems and to adjust the power seats*. The information shown here can be
dealt with by the driver or the front seat passen- ger.
Voice control system
The voice control system ena- bles the driver to operate cer-tain vehicle functions withoutremoving his/her hands fromthe steering wheel and itunderstands natural speech.Use voice commands to e.g.,
play a track on the infotainment system, make aphone call, raise the passenger compartmenttemperature or to read a text message.
For additional information about all of the func- tions/system, see the respective articles in theon-board owner's manual or the printed supple-ment.
Related information
• Using the center display (p. 38)
• Center display overview (p. 22)
• Navigating in the center display's views(p. 32)
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Owner's manual in mobile devicesOwner's information mobile app 1
can be down-
loaded from the App Store and Google Play and is adapted for both cell phones and tablets.These apps also contain videos and interior/exterior hotspot views of the vehicle that you canclick on for additional information.
This QR code will take you directly to the app or you cansearch for "Volvo manual" inthe App Store or Google Play.
The app contains videos and exterior/interior views of the vehicle with certain components/functions highlighted in hotspots, which leaddirectly to related information. It is easy to navi-gate between the various categories and articlesand the contents are searchable.
The mobile app is available at the App Store and Google Play
Related information
• Using the owner's manual (p. 42)
Options, accessories and the On- board Diagnostic (OBDII) socket
We strongly recommend that Volvo owners install only genuine, Volvo-approved accesso-ries, and that accessory installations be per-formed only by a trained and qualified Volvoservice technician.
Optional or accessory equipment described in this manual is indicated by an asterisk. Optional or accessory equipment may not be available in all countries or markets. Please notethat some vehicles may be equipped differently,depending on special legal requirements. Contact your Volvo retailer for additional informa- tion.
1 Certain models and mobile devices