2017 Ram 3500 Chassis Cab Owner's Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
9
IF YOU NEED CONSUMER ASSISTANCE 519

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
520 IF YOU NEED CONSUMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.9
IF YOU NEED CONSUMER ASSISTANCE 521

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
522 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

Adding Engine Coolant (Antifreeze).............478
Adding Fuel ............................. .406
Additives, Fuel ........................... .404
Adjust Down .............................113,114
Forward ............................112,113
Rearward ...........................112,113
Up................................113,114
Adjustable Pedals ......................... .140
Air Bag Air Bag Operation .........................58
Air Bag Warning Light .....................55
Enhanced Accident Response ..............64, 448
Event Data Recorder (EDR) .................449
If A Deployment Occurs ....................63
Knee Impact Bolsters .......................59
Maintaining Your Air Bag System ..............65
Side Air Bags ............................59
Transporting Pets .........................91
Air Bag Light ....................... .55, 94, 201
Air Bag Maintenance .........................65
Air Cleaner, Engine (Engine Air Cleaner Filter) ......460
Air Conditioner Maintenance ..................464
Air Conditioning .......................... .280
Air Conditioning Controls ....................280 Air Conditioning Filter
...................295, 465
Air Conditioning, Operating Tips ...............295
Air Conditioning Refrigerant ...............464, 465
Air Conditioning System ...............280, 294, 464
Air Pressure, Tires ......................... .382
Alarm, Panic ...............................24
Alarm (Security Alarm) ....................19, 203
Alarm System (Security Alarm) .................19
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ...................477
Capacities ............................. .507
Disposal .............................. .479
Anti-Lock Brake System (ABS) .................358
Appearance Care .......................... .486
Ashtray ................................ .177
Assist, Hill Start .......................... .360
Auto

Down Power Windows ...................39
Automatic Door Locks ........................32
Automatic Headlights ...................... .128
Automatic High Beams ..................... .130
Automatic Temperature Control (ATC) ...........294
Automatic Transmission ..................... .484
Adding Fluid .......................... .485
Fluid And Filter Changes ...................486
Fluid Level Check .....................484, 485
524 INDEX

Fluid Type......................... .484, 510
Shifting .............................. .331
Special Additives ........................ .484
Axle Fluid ........................ .482, 483, 510
Axle Lubrication ....................... .482, 483
Back-Up Camera .......................... .160
Battery .............................. .204, 463
Charging System Light ....................204
Keyless Key Fob Replacement ................25
Belts, Seat .................................93
Body Builders Guide ..........................6
Body Mechanism Lubrication ..................471
B-Pillar Location .......................... .376
Brake Assist System ........................ .359
Brake Control System, Electronic ................357
Brake Fluid .......................... .481, 510
Brake System ......................... .356, 481
Fluid Check ........................... .481
Master Cylinder ........................ .481
Parking .............................. .355
Warning Light .......................... .202
Brake/Transmission Interlock ..................331
Bulb Replacement ......................... .501Bulbs, Light
........................... .96, 500
Cab Top Clearance Lights .....................505
Camera, Rear ............................ .160
Capacities, Antifreeze (Engine Coolant) ...........507
Capacities, Fluid .......................... .507
Caps, Filler Oil (Engine) ........................... .459
Power Steering ......................... .354
Radiator (Coolant Pressure) .................479
Carbon Monoxide Warning .................93, 405
Cargo Light ............................. .135
Car Washes .............................. .487
Center High Mounted Stop Light ...............504
Center

Seat Storage Compartment ...............183
Certification Label ......................... .407
Chart, Tire Sizing .......................... .372
Check Engine Light (Malfunction Indicator Light). . . .455
Checking Your Vehicle For Safety ................92
Checks, Safety .............................92
Child Restraint .............................67
Child Restraints Booster Seats ............................71
Child Restraints ..........................67
Child Seat Installation ...................81, 82
10
INDEX 525

How To Stow An Unused ALR Seat Belt.........79
Infants And Child Restraints .................69
Locating The LATCH Anchorages ..............76
Lower Anchors And Tethers For Children ........73
Older Children And Child Restraints ...........70
Seating Positions ..........................72
Cigar Lighter ............................ .177
Clean Air Gasoline ........................ .402
Cleaning Wheels ............................... .488
Climate Control ........................... .280
Cold Weather Operation ..................... .327
Compact Disc (CD) Maintenance ................278
Compact Spare Tire ........................ .386
Console, Overhead ........................ .163
Contract, Service .......................... .520
Coolant Pressure Cap (Radiator Cap) .............479
Cooling System ........................... .476
Adding Coolant (Antifreeze) .................478
Coolant Capacity ........................ .507
Coolant Level ....................... .477, 480
Disposal Of Used Coolant ..................479
Drain, Flush, And Refill ....................477
Inspection ............................. .480
Points To Remember ..................... .480Pressure Cap
........................... .479
Radiator Cap .......................... .479
Selection Of Coolant (Antifreeze) ..........477, 508
Corrosion Protection ....................... .486
Cruise Light .......................... .221, 222
Cupholders .............................. .179
Customer Assistance ....................... .518
Customer Programmable Features ...............259
Daytime Running Lights .....................129
Dealer Service ............................ .456
Defroster, Rear Window ..................... .187
Defroster, Windshield ........................94
Delay

(Intermittent) Wipers ...................137
Differential, Limited-Slip .....................350
Dipsticks Automatic Transmission ....................485
Power Steering ......................... .354
Disabled Vehicle Towing .....................446
Disposal Antifreeze (Engine Coolant) .................479
Do Not Disturb ........................... .319
Door Ajar ............................... .207
Door Ajar Light ........................... .207
526 INDEX