In the event that the engine cannot be started
(yet the vehicle's battery is charged), the sys-
tem is not operational. The READY display in
the multifunction display does not appear.
Contact an authorized Mercedes-Benz Center or call 1-800-FOR-MERCedes (in the USA) or
1-800-387-0100 (in Canada). ATA (anti-theft alarm system)
X
To arm: lock the vehicle with the SmartKey or
KEYLESS-GO.
Indicator lamp 0043flashes. The alarm system
is armed after approximately 15 seconds.
X To disarm: unlock the vehicle with the Smart-
Key or KEYLESS-GO.
or X Insert the SmartKey into the ignition lock.
A visual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R the vehicle with the mechanical key
R the tailgate
R the hood
X To turn the alarm off with the SmartKey:
press the
0036or0037 button on the Smart-
Key.
The alarm is stopped.
or X Vehicles with KEYLESS-GO start-function
or KEYLESS-GO: remove the Start/Stop but-
ton from the ignition lock (Y page 109).
X Insert the SmartKey into the ignition lock.
The alarm is stopped. X
To stop the alarm using KEYLESS-GO:
grasp the outside door handle. The SmartKey
must be outside the vehicle.
The alarm is stopped.
or X Press the Start/Stop button on the dash-
board. The SmartKey must be inside the vehi-
cle.
The alarm is stopped.
The alarm is not switched off, even if you close
the open door that triggered it, for example.
i If the alarm continues for more than
30 seconds, the mbrace emergency call sys-
tem automatically notifies the Customer
Assistance Center. This is done either by text
message or data connection.
The emergency call system sends the mes-
sage or data provided that:
R you have subscribed to the mbrace service.
R the mbrace service has been activated
properly.
R the necessary mobile phone network is
available. Protection against theft
65Safety Z
approximately six seconds until the battery
check lamp flashes twice (Y page 69).
If the setting of the locking system is changed
within the signal range of the vehicle, pressing
the 0037 or0036 button:
R locks or
R unlocks the vehicle
The SmartKey now functions as follows:
X To unlock: press the0036button once.
X To unlock centrally: press the0036button
twice.
X To lock centrally: press the0037button.
The KEYLESS-GO function is changed as fol-
lows: X To unlock the driver's door: touch the inner
surface of the door handle on the driver's
door.
X To unlock centrally: touch the inner surface
of the door handle on the front-passenger
door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles.
X To restore the factory settings: press and
hold the 0036and0037 buttons simultane-
ously for approximately six seconds until the
battery check lamp flashes twice
(Y page 69). Mechanical key
General notes If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door or the trunk lid, the anti-
theft alarm system will be triggered (Y page 65).
There are several ways to turn off the alarm:
X To deactivate the alarm with the key: press
the 0036 or0037 button on the key.
or X Insert the SmartKey into the ignition lock.
or X To deactivate the alarm with KEYLESS-GO:
press the Start/Stop button in the ignition
lock. The SmartKey must be in the vehicle. or
X Lock or unlock the vehicle using KEYLESS-
GO. The SmartKey must be outside the vehi-
cle.
If you unlock the vehicle using the mechanical
key, the charge socket flap will not be unlocked automatically.
X To unlock the charge socket flap: insert the
SmartKey into the ignition lock.
Removing the mechanical key X
Push release catch 0043in the direction of the
arrow and at the same time remove mechan- ical key 0044from the SmartKey.
For further information about:
R Unlocking the driver's door (Y page 73)
R Unlocking the cargo compartment
(Y page 75)
R Locking the vehicle (Y page 73)
Inserting the mechanical key X
Push mechanical key 0044completely into the
SmartKey until it engages and release
catch 0043is back in its basic position. SmartKey battery
Important safety notes G
WARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatal injury. 68
SmartKeyOpening and closing
Problem
Possible causes/consequences and
0050
0050Solutions KEYLESS-GO is malfunctioning.
X Lock/unlock the vehicle using the remote control function of the
SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
X Unlock (Y page 73) or lock (Y page 73) the vehicle using the
mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. The drive system cannot
be started using the
SmartKey. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the drive system again.
If this does not work:
X Check the 12 V battery and charge it if necessary (Y page 248).
or
X Check the high-voltage battery and charge it if necessary
(Y page 118).
or
X Jump-start the vehicle (Y page 249).
or
X Consult a qualified specialist workshop. The drive system cannot
be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 69) and replace it if necessary
(Y page 69).
If this does not work: X Start your vehicle with the SmartKey in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock. You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
71Opening and closing Z
G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R while resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again. Opening and closing the side win-
dows
The switches for all side windows are located on the driver's door. There is also a switch on each
door for the corresponding side window.
The switches on the driver's door take prece-
dence. 0043
Front left
0044 Front right
0087 Rear right
0085 Rear left
X Turn the SmartKey to position 1or 2in the
ignition lock (Y page 109).
X To open manually: press and hold the cor-
responding switch.
X To open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
X To close manually: pull the corresponding
switch and hold it. X
To close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation: press/
pull the corresponding switch again.
i If you press/pull the switch beyond the
point of resistance, automatic operation is
started in the corresponding direction. You
can stop automatic operation by pressing/
pulling the switch again.
i You can continue to operate the side win-
dows after switching off the drive system or
removing the SmartKey. This function is avail- able for up to five minutes or until the driver's
or front-passenger door is opened.
i When the override feature for the side win-
dows is activated (Y page 58), the side win-
dows cannot be operated from the rear. Convenience opening
Vehicles with KEYLESS-GO or the Exclusive package: you can ventilate the vehicle before
you start driving.
The SmartKey can also be used to carry out the following functions simultaneously:
R unlock the vehicle
R open the side windows
The convenience opening feature can only be
operated using the SmartKey.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
X Vehicles with the Exclusive package but
without KEYLESS-GO:
for the following
operations, point the tip of the SmartKey at
the door handle on the driver's door. The
SmartKey must be close to the driver's door
handle.
i Vehicles with KEYLESS-GO:
the SmartKey
must be in close proximity to the vehicle.
X Press and hold the 0036button until the side
windows reach the desired position.
X To interrupt convenience opening: release
the 0036 button. 76
Side windowsOpening and closing
Switching air-recirculation mode
on/off
General notes You can deactivate the flow of fresh air if
unpleasant odors are entering the vehicle from
outside. The air already inside the vehicle will
then be recirculated.
If you switch on air-recirculation mode, the win-
dows can fog up more quickly, in particular at
low temperatures. Only use air-recirculation
mode briefly to prevent the windows from fog-
ging up.
Activating/deactivating X
Turn the SmartKey to position 2in the ignition
lock (Y page 109).
X To activate: press the008Abutton.
The indicator lamp in the 008Abutton lights
up.
Air-recirculation mode switches on automati-
cally:
R at high outside temperatures
R at high levels of pollution
When air-recirculation mode is activated auto-
matically, the indicator lamp in the 008Abutton
is not lit. Outside air is added after about
30 minutes.
X To deactivate: press the008Abutton.
The indicator lamp in the 008Abutton goes
out.
i Air-recirculation mode deactivates auto-
matically:
R after approximately five minutes at outside
temperatures below approximately 45 ‡
(7 †)
R after approximately five minutes if the
"Cooling with air dehumidification" func-
tion is deactivated
R after approximately 30 minutes at outside
temperatures above approximately 45 ‡
(7 †) if the cooling with air dehumidifica-
tion function is activated Convenience opening or closing using
the air-recirculation button G
WARNING
When using the convenience closing feature,
parts of the body could be trapped in the clos- ing area when a side window is being closed. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure. G
WARNING
During convenience opening parts of the body could be drawn in or become trapped
between the side window and window frame.
There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
one becomes trapped, immediately press
the 0062 switch in the door to stop the move-
ment of the side windows. To continue closing the side window, pull on the 0062switch.
X Convenience closing feature: press and
hold the 008Abutton until the side windows
start to close automatically.
The indicator lamp in the 008Abutton lights
up. Air-recirculation mode is activated.
If parts of the body are in the closing area during convenience closing, proceed as follows:
X Press the 0062button to stop the side win-
dows.
The side window stops.
X To then open the side window, press the 0062
button again.
or X Press and hold the 008Abutton again for at
least two seconds.
The side windows move in the opposite direc- tion.
X Convenience opening feature: press and
hold the 008Abutton until the side windows
start to open automatically.
The indicator lamp in the 008Abutton goes
out. Air-recirculation mode is deactivated. 104
Operating the climate control systemsClimate control
SmartKey positions
SmartKey 005A
To remove the SmartKey
(shift the transmission to position P)
0047 Power supply for some consumers, such as
the windshield wipers
0048 Ignition (power supply for all consumers)
and drive position
0049 To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The drive system cannot be started.
Start/Stop button General notes
Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS-
GO function and a detachable Start/Stop but-
ton.
A check which periodically establishes a radio
connection between the vehicle and the Smart-
Key determines whether a valid SmartKey is in
the vehicle. This occurs, for example, when
starting the drive system.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different Smart- Key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the drive system starts
immediately. To start the vehicle without actively using the
SmartKey:
R
the Start/Stop button must be inserted in the
ignition lock.
R the SmartKey must be in the vehicle.
R the vehicle must not be locked with the
SmartKey or KEYLESS-GO (Y page 66)
Do not keep the KEYLESS-GO key:
R with electronic devices, e.g. a mobile phone
or another SmartKey.
R with metallic objects, e.g. coins or metal foil.
R inside metallic objects, e.g. a metal case
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after a short time:
R you will not be able to switch on the ignition
with the Start/Stop button.
R you will no longer be able to start the drive
system with the Start/Stop button until the
vehicle is unlocked again
If you lock the vehicle centrally using the button
on the front door (Y page 72), you can continue
to start the drive system with the Start/Stop
button.
The drive system can be switched off while the
vehicle is in motion by pressing and holding the Start/Stop button for three seconds.
Key positions with the Start/Stop button 0043
Start/Stop button
0044 Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up.
For further information on situations in which an indicator lamp either fails to go out after the
drive system is started or lights up while driving, Driving
109Driving and parking Z
please refer to "Warning and indicator lamps in
the instrument cluster" (Y page 192).
If Start/Stop button 0043has not yet been
pressed, this corresponds to the SmartKey
being removed from the ignition.
X To switch on the power supply: press
Start/Stop button 0043once.
The power supply is switched on. You can now
activate the windshield wipers, for example.
The power supply is switched off again if:
R the driver's door is opened and
R you press Start/Stop button 0043twice when in
this position
X To switch on the ignition: press Start/Stop
button 0043twice.
The ignition is switched on.
If you press Start/Stop button 0043once when
in this position, the ignition is switched off
again.
Removing the Start/Stop button
You can remove the Start/Stop button from the
ignition lock and start the vehicle as normal
using the SmartKey.
You can only switch between Start/Stop button
mode and SmartKey operation when the vehicle is stationary.
You must also engage park position P.
X Remove Start/Stop button 0043from ignition
lock 0044.
You do not have to remove the Start/Stop but-
ton from the ignition lock when you leave the
vehicle. You should, however, always take the
SmartKey with you when leaving the vehicle. As
long as the SmartKey is in the vehicle:
R the vehicle can be started using the Start/
Stop button
R the electrically powered equipment can be
operated Starting the engine
Important safety notes G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the transmission out of park position P
R start the vehicle's drive system.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users in certain
situations. This can happen, for example, when
you are parking and your vehicle is not seen by
other road users. This requires you to adopt a
particularly anticipatory driving style, as it is
necessary to allow for the possibility that other
road users may behave erratically.
The vehicle is equipped with a sound generator.
The sound generator is activated so that other
road users can hear your vehicle better. The
sound generator is activated at speeds of under
20 mph (30 km/h) and switches off automati-
cally at higher speeds.
Starting procedure with the Start/Stop
button The Start/Stop button can be used to start the
vehicle manually without inserting the SmartKey
into the ignition lock. The Start/Stop button
must be inserted in the ignition lock and the
SmartKey must be in the vehicle. 110
DrivingDriving and parking
You can start the drive system if a valid key is in
the vehicle. Switch off the drive system and
always take the key with you when leaving the
vehicle, even if you only leave it for a short time. Pay attention to the important safety notes.
X Depress the brake pedal and keep it
depressed.
X Press the Start/Stop button once
(Y page 109).
The drive system is started. Once the vehicle
is ready to be driven, the Ready
Ready display
(Y page 152) appears in the lower part of the
multifunction display.
Starting procedure with the SmartKey To start the drive system using the key instead
of the Start/Stop button, pull the Start/Stop
button out of the ignition lock.
X Turn the SmartKey to position 3(Y page 109)
in the ignition lock and release it.
The drive system is started. Once the vehicle
is ready to be driven, the Ready Readydisplay
(Y page 152) appears in the lower part of the
multifunction display. Pulling away
The vehicle is equipped with a sound generator.
At low speeds, an electric vehicle makes less
noise than a vehicle with a combustion engine.
The sound generator is activated so that other
road users can hear your vehicle better. The
sound generator is activated at speeds of under
20 mph (30 km/h) and switches off automati-
cally at higher speeds.
X Depress the brake pedal and keep it
depressed.
X Move the DIRECT SELECT lever to position D
or R.
X Release the brake pedal.
X Carefully depress the accelerator pedal.
The electric parking brake is automatically
released (Y page 131).
The red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument cluster goes out.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down. You can open the doors from the inside at any
time. It is only possible to move the DIRECT SELECT
selector lever from position
Pto the desired
selector lever position if you depress the brake
pedal. The parking lock is then deactivated and
the electrical parking brake is released auto-
matically. If the brake pedal is not depressed,
the DIRECT SELECT lever can still be moved but
the parking lock remains engaged.
Make sure that no charging cable is plugged in. The parking lock cannot be released if a charg-
ing cable is plugged in. Hill start assist
Hill start assist will aid you when pulling away on
a hill. It holds the vehicle for a short time after
you have removed your foot from the brake
pedal. This gives you enough time to move your foot from the brake pedal to the accelerator
pedal and depress it before the vehicle begins to
roll. G
WARNING
After a short time, hill start assist will no lon-
ger brake your vehicle and it could roll away.
There is a risk of an accident and injury.
Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if:
R you are pulling away on a level road or on a
downhill gradient.
R the DIRECT SELECT lever is in position N.
R the electric parking brake is applied.
R ESP ®
is malfunctioning.
Further information on holding the vehicle sta-
tionary on uphill gradients (Y page 114). Transmission
Important safety notes
Shift the DIRECT SELECT lever to position P
when the drive system is switched off and the
vehicle is stationary. Park position Pis engaged
and the electric parking brake is applied auto-
matically: Transmission
111Driving and parking Z