2017 FORD FUSION HYBRID phone

Voice command issues
Possible solution(s)Possible cause(s)Issue
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
You may be saying thename differently than theway you saved it.
Make sure you are saying thecomplete title, such as"California remix featuringJennifer Nettles".
If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".The system may not bereading the name the sameway you are saying it.Do not use special charac-ters in the title. The systemdoes not recognize them.
Review the Phone voicecommands at the beginningof the phone section.
You may be using the wrongvoice commands.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.
Make sure you are saying thecontacts exactly as they arelisted. For example, if yousave a contact as JoeWilson, say "Call JoeWilson".
Using the SYNC phonemenu, open the phonebookand scroll to the nameSYNC is having troubleunderstanding. SYNC willread the name to you, givingyou some idea of thepronunciation SYNC isexpecting.
You may be saying thename differently than theway you saved it.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™

Voice command issues
Possible solution(s)Possible cause(s)Issue
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".
The system may not bereading the name the sameway you are saying it.
Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.
Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.
If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
Your phonebook contactsmay be in CAPS.
AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone isAn AppLink capable phoneis not connected to SYNC.
AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC does notfind any applications.
paired and connected toSYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register or
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™

AppLink issues
Possible solution(s)Possible cause(s)Issue
login on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit' or 'Quit'
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting 'Apps.' thenfinding the particular appand choosing 'Force stop.'Don't forget to restart theapp afterwards, then select"Find New Apps" on SYNC.
On an iPhone with iOS7+, toforce close an app, doubletab the home button thenswipe up on the app to closeit. Tab the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on yourphone by turning it off andthen turning Bluetooth backon. If you are in your vehicle,SYNC should be able toautomatically re-connect toyour phone if you press the"Phone" button.
There is a Bluetooth bug onsome order versions of theAndroid operating systemthat may cause apps thatwere found on your previousvehicle drive to not be foundagain if you have not turnedoff Bluetooth.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth ports,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed ifthe function of a SYNC feature is lost. This reset is intended to restore functionality andwill not erase any information previously stored in the system (Such as paired devices,phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Powerbutton. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNCsystem.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™

GENERAL INFORMATION
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Getting to Know Your System
The SYNC 3 system allows you to interactwith a variety of features using thetouchscreen and voice commands. Byintegrating with your Bluetooth-enabledphone, the touchscreen provides easyinteraction with audio, multimedia, climatecontrol, navigation, and your phone's SYNC3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you cansimply touch the item or option that youwant to select. The button changes colorwhen you select it.
The SYNC 3 layout allows you to quicklyselect the feature you wish to use.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3E205444

Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.
Status BarA
This button is available on the main screens. Pressing ittakes you to the home screen view.HomeB
This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 437).
ClockC
This displays the current outside temperature.OutsideTemperatureD
You can touch any of the buttons on this bar to select afeature.Feature BarE
The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
The Status Bar
Additional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

DescriptionItemCallout
This shows the temperature the driver selects throughthe climate control system.Driver Temper-atureA
When you activate the heated steering wheel optionon the touch screen, this icon displays. It only displayswhen there is not a physical button for the heatedsteering wheel.
Heated steeringwheelB
(If equipped)
When the passenger's temperature has beenadjusted and is no longer linked to the driver'stemperature, it displays here. If Dual is turned off andthe temperatures are linked, the passenger'stemperature does not display.
PassengerTemperatureC
This icon displays when your phone's microphone ismuted. A caller cannot hear you.Microphone MuteD
This icon displays when the audio system is muted.MuteE
369
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3E223130

DescriptionItemCallout
This icon appears when SYNC 3 has received a soft-ware update. Pressing the icon shows more detailsabout the new software.
DownloadF
This icon appears if a Wi-Fi network is connected.Wi-FiG
An available Wi-Fi network is within range.Wi-Fi in RangeH
This icon displays when your cell phone is roaming.RoamingI
This icon displays when you receive a text messageon your phone.Text MessageJ
This icon displays when 911 Assist is set to off andyour phone is connected to SYNC.911 Assist OffK
The Bluetooth alert icon displays when there is anactive Bluetooth alert.Bluetooth AlertL
This icon displays to show an active Bluetoothconnection.BluetoothM
Messages may also appear in the statusbar to provide you with notifications. Youcan select the message to view theassociated feature.
Feature Bar
FunctionsFeature Bar Item
Allows you to control the media playing inyour vehicle. You can control all audiofeatures including AM, FM and satelliteradio, CDs, and media streaming over aBluetooth device or through a USBconnection.
Audio
Allows you to adjust the temperature, fanspeed and airflow within the vehicle.Climate
Allows you to make calls, receive calls, andaccess the phonebook of your connecteddevice.
Phone
370
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3