Collision, Damage or Fire Event...............231
Post-Crash Alert System..........................233
Spinout Detection.......................................233
Transporting the Vehicle...........................233
Towing Points................................................234
Customer Assistance
Getting the Services You Need...............235
In California (U.S. Only)............................236
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)......................237
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................238
Getting Assistance Outside the U.S. andCanada........................................................238
Ordering Additional Owner'sLiterature....................................................239
Reporting Safety Defects (U.S.Only)............................................................240
Reporting Safety Defects (CanadaOnly)............................................................240
Fuses
Fuse Specification Chart..........................242
Changing a Fuse............................................251
Maintenance
General Information...................................253
Opening and Closing the Hood..............253
Under Hood Overview...............................254
Engine Oil Dipstick......................................255
Engine Oil Check..........................................255
Oil Change Indicator Reset......................256
Engine Coolant Check...............................256
Automatic Transmission FluidCheck............................................................261
Brake Fluid Check.........................................261
Washer Fluid Check.....................................261
Changing the 12V Battery..........................261
Checking the Wiper Blades.....................263
Changing the Wiper Blades.....................263
Adjusting the Headlamps........................264
Removing a Headlamp..............................265
Changing a Bulb...........................................267
Bulb Specification Chart..........................268
Changing the Engine Air Filter.................270
Vehicle Care
General Information.....................................271
Cleaning Products.........................................271
Cleaning the Exterior....................................271
Waxing..............................................................272
Cleaning the Engine....................................273
Cleaning the Windows and WiperBlades...........................................................273
Cleaning the Interior....................................274
Cleaning the Instrument Panel andInstrument Cluster Lens........................274
Cleaning Leather Seats..............................275
Repairing Minor Paint Damage...............275
Cleaning the Alloy Wheels........................275
Vehicle Storage.............................................276
Wheels and Tires
Tire Sealant and Inflator Kit.....................279
Tire Care..........................................................285
Using Summer Tires..................................300
Using Snow Chains....................................300
Tire Pressure Monitoring System...........301
Technical Specifications..........................304
Capacities and Specific-ations
Engine Specifications................................306
Motorcraft Parts...........................................307
Vehicle Identification Number...............308
Vehicle Certification Label......................309
Transmission Code Designation...........309
Capacities and Specifications.................310
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Table of Contents
Lane Keeping System
ActionMessage
The system has malfunctioned. Contact an authorized dealeras soon as possible.Lane Keeping Sys.Malfunction ServiceRequired
The system has detected a condition that has caused thesystem to be temporarily unavailable.Front Camera Tempor-arily Not Available
The system has detected a condition that requires you toclean the windshield in order for it to operate properly.Front Camera Low Visib-ility Clean Screen
The system has malfunctioned. Contact an authorized dealeras soon as possible.Front Camera Malfunc-tion Service Required
The system requests the driver to keep their hands on thesteering wheel.Keep Hands on SteeringWheel
Maintenance
ActionMessage
Stop your vehicle as soon as safely possible and turn off theengine. Check the oil level. If the warning stays on or continuesto come on with your engine running, contact an authorizeddealer as soon as possible.
Low Engine Oil Pressure
The engine oil life remaining is 10% or less. See Engine OilCheck (page 255).Change Engine Oil Soon
The oil life left is at 0%. See Engine Oil Check (page 255).Oil Change Required
The brake fluid level is low, inspected the brake systemimmediately. See Brake Fluid Check (page 261).Brake Fluid Level Low
The brake system needs servicing. Stop your vehicle in a safeplace. Contact an authorized dealer.Check Brake System
The engine coolant temperature is excessively high. SeeEngine Coolant Check (page 256).Engine Coolant OverTemperature
The motor electronics are overheating. Stop your vehicle assoon as safely possible, turn off your vehicle and let it cool. Ifthe warning stays on or continues to come on, contact anauthorized dealer as soon as possible.
Motor Coolant OverTemperature
The engine has reduced power to help reduce high enginetemperature.Power Reduced toLower Engine Temp
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Information Displays
ECO Cruise
Note:ECO Cruise is available as a separatefeature on Energi vehicles only. On nonplug-in vehicles it is included in EcoSelect.
This feature saves vehicle energy byrelaxing acceleration compared tostandard cruise control. For example, yourvehicle may temporarily lose speed whengoing uphill. When set to on, ECO appearsin the information display when cruisecontrol is on.
You can switch it on or off in through theinformation display. See GeneralInformation (page 94).
Settings
ECO CruiseDriver Assist
Low Engine Use
The low engine use mode is equipped onEnergi models only. The Low Engine Usemode maintains proper engine lubricationat sufficient temperature, and will activateautomatically when you drive your vehiclewith limited engine operation. When yourvehicle is in low engine use mode, yourvehicle will automatically run the engineas necessary.
Note:If your vehicle is in low engine usemode when you start your vehicle, amessage will appear in the informationdisplay. See Information Messages (page103).
If you select the EV Now mode while thevehicle is in the low engine use mode, EVNow mode will be suspended for as longas you are in low engine use mode. The lowengine use mode will resume the next timeyou start your vehicle and willautomatically stop when no longer needed.
Note:Cold temperatures will affect theengine warm up time and the low engineuse mode may operate more frequently.
Note:An oil change is not required but givesyou the option of not running a low engineuse cycle. Resetting the oil life monitoringsystem will suspend the low engine usemode.
Fuel Freshness
See Fuel Quality (page 154).
ECOSELECT (If Equipped)
EcoSelect is a drive mode for non plug-invehicles designed to offer the best possiblefuel economy with tradeoffs in vehicleperformance and comfort.
To switch EcoSelect on, pressthe ECO button.
A graphic displays on your informationdisplay when EcoSelect is on.
Your vehicle will remember the lastselected mode whenever you start yourvehicle.
EcoSelect allows your vehicle to operatemore efficiently. You will notice:
•Less aggressive cooling.
•Softer acceleration.
•Increased deceleration when coasting.
•Changes in engine behavior.
•ECO cruise control activation.
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Unique Driving CharacteristicsE198654
AnswerQuestion
Your vehicle's engine and transmission aredesigned to deliver the power you need atthe most efficient engine speed. This maybe higher than expected during heavyaccelerations, and may fluctuate whendriving at a steady speed. These are charac-teristics of the Atkinson engine cycle andthe transmission technology that helpmaximize your hybrid's fuel economy.
Why does my engine rev up so high some-times when I accelerate?
The fan noise comes from a fan locatednext to the high voltage battery pack. Thisfan turns on when the battery requirescooling air. The fan speed, and associatednoise level, will change according to theamount of cooling required to maintaingood performance. Maintaining the batterytemperature at optimal conditions alsoprolongs the useful life of the battery andhelps to achieve better fuel economy.
What is the fan noise I hear from the rearof my hybrid?
Change the engine oil every 10000 miles(16000 kilometers) or once per year undernormal operating conditions.
What is the engine oil change serviceinterval?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but you maynotice slightly reduced fuel economybecause ethanol contains less energy pergallon than gasoline. Your hybrid vehicle isnot designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and howwill it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requiresno maintenance.
How long will my high voltage battery last?Does it need maintenance?
There are no provisions for charging thehigh voltage battery from a power supplyexternal to the vehicle. (For C-MAX Energivehicles, the vehicle can be plugged into a110-volt outlet with charge cord provided.)
Can you charge the battery with a plug intoan A/C outlet?
Yes. Your hybrid vehicle can be flat towedwithout modification. See Towing (page223).
Can I tow the hybrid behind my motor homewith all four wheels down?
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Unique Driving Characteristics
Illumination of the service engine soonindicator, charging system warning light orthe temperature warning light, fluid leaks,strange odors, smoke or loss of enginepower could indicate that the emissioncontrol system is not working properly.
An improperly operating or damagedexhaust system may allow exhaust toenter the vehicle. Have a damaged orimproperly operating exhaust systeminspected and repaired immediately.
Do not make any unauthorized changes toyour vehicle or engine. By law, vehicleowners and anyone who manufactures,repairs, services, sells, leases, tradesvehicles, or supervises a fleet of vehiclesare not permitted to intentionally removean emission control device or prevent itfrom working. Information about yourvehicle’s emission system is on the VehicleEmission Control Information Decallocated on or near the engine. This decalalso lists engine displacement.
Please consult your warranty informationfor complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as theon-board diagnostics system (OBD-II) thatmonitors the engine’s emission controlsystem. The system protects theenvironment by making sure that yourvehicle continues to meet governmentemission standards. The OBD-II systemalso assists a service technician in properlyservicing your vehicle.
When the service engine soonindicator illuminates, the OBD-IIsystem has detected amalfunction. Temporary malfunctions maycause the service engine soon indicator toilluminate. Examples are:
1. Your vehicle has run out of fuel—theengine may misfire or run poorly.
2. Poor fuel quality or water in thefuel—the engine may misfire or runpoorly.
3. The fuel fill inlet may not have closedproperly. See Refueling (page 156).
4. Driving through deep water—theelectrical system may be wet.
You can correct these temporarymalfunctions by filling the fuel tank withgood quality fuel, properly closing the fuelfill inlet or letting the electrical system dryout. After three driving cycles without theseor any other temporary malfunctionspresent, the service engine soon indicatorshould stay off the next time you start theengine. A driving cycle consists of a coldengine startup followed by mixed city andhighway driving. No additional vehicleservice is required.
If the service engine soon indicator remainson, have your vehicle serviced at the firstavailable opportunity. Although somemalfunctions detected by the OBD-II maynot have symptoms that are apparent,continued driving with the service enginesoon indicator on can result in increasedemissions, lower fuel economy, reducedengine and transmission smoothness andlead to more costly repairs.
Readiness for Inspection andMaintenance (I/M) Testing
Some state and provincial and localgovernments may haveInspection/Maintenance (I/M) programsto inspect the emission control equipmenton your vehicle. Failure to pass thisinspection could prevent you from gettinga vehicle registration.
If the service engine soonindicator is on or the bulb doesnot work, your vehicle may needservice. See On-Board Diagnostics.
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Fuel and Refueling
Only use oils certified for gasoline enginesby the American Petroleum Institute (API).An oil with this trademark symbolconforms to the current engine andemission system protection standards andfuel economy requirements of theInternational Lubricants SpecificationAdvisory Committee (ILSAC).
1. Remove the filler cap.
2. Add engine oil that meets the Fordspecifications. See Capacities andSpecifications (page 306).
3. Replace the filler cap. Turn it until youfeel a strong resistance.
OIL CHANGE INDICATOR
RESET
Use the information display controls onthe steering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scrollto the following message.
Settings
Press the right arrow button,then from this menu scrollto the following message.
Vehicle
Press the right arrow button,then from this menu scrollto the following message.
Oil Life
Press and hold the OKbutton until the instrumentcluster displays thefollowing message.
Hold OK toReset
Reset Successful
When the oil change indic-ator resets the instrumentcluster displays 100%.
Remaining Life
{00}%
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK
WARNINGS
Do not add engine coolant when theengine is hot. Steam and scaldingliquids released from a hot coolingsystem can burn you badly. Also, spillingcoolant on hot engine parts can burn you.
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MaintenanceE142732
Note:Industrial-strength or heavy-dutycleaners in combination with brush agitationto remove brake dust and dirt, could wearaway the clear coat finish over a period time.
Note:Do not use hydrofluoric acid-basedor high caustic-based wheel cleaners, steelwool, fuels or strong household detergents.
Note:If you intend parking your vehicle foran extended period after cleaning thewheels with a wheel cleaner, drive yourvehicle for a few minutes before doing so.This will reduce the risk of increasedcorrosion of the brake discs.
Alloy wheels and wheel covers are coatedwith a clear coat paint finish. To maintaintheir condition we recommend that you:
•Clean the wheels weekly usingMotorcraft Wheel and Tire Cleaner.Apply using manufacturer'sinstructions.
•Use a sponge to remove heavydeposits of dirt and brake dustaccumulation.
•Rinse thoroughly with a strong streamof water when you have completed thecleaning process.
•To remove tar and grease, useMotorcraft Bug and Tar Remover.
VEHICLE STORAGE
If you plan on storing your vehicle for 30days or more, read the followingmaintenance recommendations to makesure your vehicle stays in good operatingcondition.
We engineer and test all motor vehiclesand their components for reliable, regulardriving. Under various conditions,long-term storage may lead to degradedengine performance or failure unless youuse specific precautions to preserve enginecomponents.
General
•Store all vehicles in a dry, ventilatedplace.
•Protect from sunlight, if possible.
•If you store vehicles outside, theyrequire regular maintenance to protectagainst rust and damage.
Body
•Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud fromexterior surfaces, rear-wheel housingand the underside of front fenders.
•Periodically wash your vehicle if youstore it in exposed locations.
•Touch-up exposed or primed metal toprevent rust.
•Cover chrome and stainless steel partswith a thick coat of auto wax to preventdiscoloration. Re-wax as necessarywhen you wash your vehicle.
•Lubricate all hood, door and luggagecompartment hinges and latches witha light grade oil.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil andsolvents.
Engine
•Change the engine oil and filter prior tostorage because used engine oilcontains contaminates which maycause engine damage.
•Start the engine every 15 days for aminimum of 15 minutes. Run at fast idlewith the climate controls set to defrostuntil the engine reaches normaloperating temperature.
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Vehicle Care
•With your foot on the brake, shiftthrough all the gears while the engineis running.
•We recommend that you change theengine oil before you use your vehicleagain.
Fuel System
•Fill the fuel tank with high-quality fueluntil the first automatic shutoff of thefuel pump nozzle.
Cooling System
•Protect against freezing temperatures.
•When removing your vehicle fromstorage, check coolant fluid level.Confirm that there are no coolingsystem leaks and that fluid is at therecommended level.
12V Battery
•Check and recharge as necessary. Keepconnections clean.
•If storing your vehicle for more than 30days without recharging the battery,we recommend that you disconnectthe battery cables to maintain batterycharge for quick starting.
Note:It is necessary to reset memoryfeatures if you disconnect the batterycables.
We recommend the following options foryour plug-in vehicle:
•Leave your vehicle plugged in. The 12Vbattery maintains power if left pluggedin. However, this periodically useselectricity from the household outlet.
•Connect a battery charger to your 12Vbattery and leave it on a continuous,slow charge.
•Disconnect the 12V battery. If your 12Vbattery is located in the luggagecompartment, do not fully shut theluggage compartment afterdisconnecting the 12V battery. Onlyleave the luggage compartment openif your vehicle is stored in a lockedlocation.
Brakes
•Make sure the brakes and parking brakerelease fully.
Tires
•Maintain recommended air pressure.
Miscellaneous
•Make sure you cover all linkages,cables, levers and pins under yourvehicle with grease to prevent rust.
•Move vehicles at least 25 ft (7.5 m)every 15 days to lubricate working partsand prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out ofstorage, do the following:
•Wash your vehicle to remove any dirtor grease film build-up on windowsurfaces.
•Check windshield wipers for anydeterioration.
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Vehicle Care