2017 FORD FUSION HYBRID Owners Manual

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
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Customer Assistance

For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
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Customer Assistance

Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford Motor
Company.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go tohttp://www.safercar.gov; or writeto:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety fromhttp://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
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Customer AssistanceE142557

Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-index-76.htm (English)Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-index-76.htm (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
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Customer Assistance

FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery beforeservicing high-current fuses.
To reduce risk of electrical shock,always replace the cover to thepower distribution box beforereconnecting the battery or refilling fluidreservoirs.
The power distribution box is located inthe engine compartment. It hashigh-current fuses that protect yourvehicle's main electrical systems fromoverloads.
If the battery has been disconnected andreconnected, some features will need tobe reset. See Changing the 12V Battery(page 261).
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FusesE144783

Protected componentsFuse amp ratingFuse or relay number
Wiper motor 2.25A31
Not used.—2
Rain sensor.15A13
Blower motor relay.—4
Power point 3 - back of console.20A35
Not used.—6
Powertrain control module - vehicle power1.20A17
Powertrain control module power.
Powertrain control module - vehicle power2.20A18
Emission components.
Powertrain control module relay.—9
Power point 1 - driver front.20A310
Powertrain control module - vehicle power4.15A211
Ignition coils.
Powertrain control module - vehicle power3.15A212
Non-emission components.
Not used (spare).10A213
Not used (spare).10A214
Run-start relay.—15
Power point 2 - console.20A316
Not used (spare).20A317
Powertrain and hybrid powertrain controlmodule keep alive power.10A118
Battery module.
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Fuses

Protected componentsFuse amp ratingFuse or relay number
Run/start electronic power assist steering.10A119
Adaptive cruise control.10A120
Run-start transmission switch.15A121HEV inverter.
Not used (spare).5A122
Run-start: blind spot information system,Rear view camera, Adaptive cruise control,Heads-up display, shifter.
15A123
Run-start transmission oil pump.10A124
Run-start anti-lock brake system.10A225
Run-start powertrain control module.10A226
Fuel door solenoid.10A127
Not used (spare).20A128
Not used (spare).20A129
Not used.—30
Not used.—31
HEV/PHEV pulse width modulated fanrelay.—32
Not used.—33
Not used.—34
Charger fan.15A135
HEV battery electronic control module fan.15A136
Not used.—37
Vacuum pump #1 relay.—38
Vacuum pump #2 relay.—39
Fuel pump relay.—40
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Fuses

Protected componentsFuse amp ratingFuse or relay number
Horn relay.—41
Not used.—42
Not used (spare).10A143
Not used.—44
Vacuum pump monitor.5A145
Charge port light ring.10A246
Brake on-off switch.10A247
Horn.20A148
Air flow monitor.5A149
Hybrid content vehicle power 5.15A150Battery energy control module fan.
Hybrid content vehicle power 1.15A251Hybrid powertrain control module.
Hybrid content vehicle power 2.15A252Battery energy control module.
Not used (spare).10A153
Hybrid content vehicle power 3.10A254Coolant pump.
Hybrid content vehicle power 4.10A255Air conditioning compressor.Positive temperature coefficient heater(PHEV).Humidity sensor (PHEV).
1Micro fuse.2Dual micro fuse.3M-type fuse.
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Fuses