2017 AUDI Q5 ESP

Care and cleaning
Care and cleaning
General information
Regular, proper care helps to maintain your vehi­
cle's value.
It can also be a requirement when
submitting warranty claims for corrosion damage
and paint defects on the body.
The necessary care products can be obtained
from an authorized Audi dealer or authorized
Audi Service Facility. Read and follow the instruc­
tions for use on the packaging.
A WARNING
-Using cleaning and care products incorrectly
can be dangerous to your health .
- Always store cleaning and care products out
of reach of children to reduce the risk of poi­
soning .
@ For the sake of the environment
- Preferably purchase environmentally-friend­
ly cleaning products.
- Do not dispose of leftover cleaning and care
products with household trash.
Car washes
The longer that deposits such as insects, bird
droppings, tree sap or road salt remain on the ve­ hicle, the more the surface can be damaged. High
temperatures such as those caused by sunlight
increase the damaging effect .
Before washing, rinse off heavy deposits with
plenty of water.
Stubborn deposits such as bird droppings or tree
sap are best removed with plenty of water and a microfiber cloth.
Also, wash the underside of your vehicle once road salt stops being used for the season .
Pressure washers
When washing your veh icle w ith a pressure wash ­
er, always follow the operating instructions pro­
vided with the pressure washer. This is especially
important in regard to the pressure and spraying
distance. Do not aim the spray directly at the
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seals on the side windows, doors, lids or the sun­
roof* or at tires, rubber hoses, insulating materi­
al, sensors* or camera lenses* . Keep a distance of
at least 16 inches (40 cm).
Do not remove snow and ice with a pressure
washer.
Never use cone nozzles or high pressure nozzles.
The water temperature must not be above 140 °F
(60 °().
Automatic car washes
Spray off the vehicle before washing.
Make sure that the windows and roof* are closed
and the windshield wipers are off . Follow instruc­
tions from the car wash operator, especially if
there are accessories attached to your vehicle.
If possible, use car washes that do not have
brushes.
Washing by hand
Clean the vehicle starting from the top and work­
ing down using a soft sponge or cleaning brush.
Use solvent-free cleaning products.
Washing vehicles with matte finish paint by
hand
To avoid damaging the paint when washing, first
remove dust and large particles from your vehi­
cle. Insects, grease spots and fingerprints are
best removed with a special cleaner for matte
finish paint .
Apply the product using a microfiber cloth. To
avoid damaging the paint surface, do not use too
much pressure.
Rinse the vehicle thoroughly with water. Then
clean using a neutral shampoo and a soft micro­
fiber cloth .
Rinse the veh icle thoroughly again and let it air
dry. Remove any water residue using a chamois .
A WARNING
-
- Only wash the vehicle when the ignition is
off and follow the instructions from the car

Care and cleaning
Component Situation Solution
D eco ra tiv e p art s/
Deposits Mild soap so lution a>, a cleaning solution suitable for stain-
less steel, if necessary
trim
Paint
Paint damage Refer to the paint n umber on the vehicle data label, repair
with touch up pa int ¢
page 272
Spilled fuel Rinse with water immediately
Surface rust Rust remover, then protect with hard wax;
for questions,
consult an authorized Audi dealer or authorized Audi Serv-
ice Facility.
Corros ion Have it removed by an authorized Aud i dea le r or author-
ized A udi Service Fac il ity.
Water no longer Protect with hard wax (at least twice per year)
beads on the surface
of clean paint
No shine even though Treat with suitable polish; then apply paint protectant if
paint has been pro- the polish that was used does not contain any protectant
tected/pa int looks
poor
Deposits such as in- Dampen w ith water immediately and remove w ith a micro -
sects, bird droppings, fiber cloth
tree sap and road salt
Grease-based con- Remove immediately with a mild soap solution a) and a
tam inants such as soft cloth
cosmetics or sunb lock
C arbon p arts Deposits clean the same way as painted parts ¢ page 204, Car
washes
•> Mi ld soap solution: maxim um two tablespoons of neutral soap in 1 quart (l liter) of water
Interior cle ani ng
Component Situation Solution
Window s
Deposits Glass cleaner, then wipe dry
D ec orativ e p arts/ Deposits Mild soap so lutional
trim
Pla stic pa rts
Deposits Damp cloth
Heavier deposits M ild soap solution a>, detergent -free plastic cleaning solu-
tion, if necessary
Di sp la ys Deposits Soft cloth with LCD cleaner
Co ntr ols Deposits Soft brush, then a soft cloth with a m ild soap solutiona>
S afe ty belt s Deposits Mild soap solution a>, allow to dry before letting them re-
tract
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Care and cleaning
Component Situation Solution
T ex til es
Deposits adhering to Vacuum cleaner
art ifici al leat her, the surface
A lcan tara Water-based deposits Absorbent
cloth and mild soap solutiona>
such as coffee, tea,
b lood, etc.
Oil -based deposits Apply a m ild soap solution
a), blot away the dissolved o il or
such as oil, make-up, dye, treat afterward with water, if necessary
etc.
Special deposits such Special stain
remover, blot with absorbent material, treat
as ink, nail polish, la- afterward with mild soap solution, if necessary
a)
tex paint, shoe pol-
ish, etc.
Natu ral le ath er Fresh stains Cotton cloth with a mild soap solution a>
Water-based deposits Fresh stains: absorbent cloth
such as coffee, tea, Dried stains : stain
remover suitable fo r leather
b lood , etc.
Oi l-based deposits Fresh stains: absorbent cloth and stain
remover suitable
such as oil, make-up, for leather
etc. Dried stains : grease dissolving spray
Special deposits such Spot remove r suitab le for leather
as ink, nai l polish, la-
tex paint, shoe pol-
ish, etc.
Care Regularly apply condit ion ing c ream that protects from
lig ht and penet rates into the material. Use specia lly-co l-
ored conditioning cream, if necessary .
Carbon part s Deposits clean the same way as plast ic parts
a) Mi ld soap solution: maximum two tablespoons of neutral soap in 1 q uart (1 liter) of water
.8, WARNING
The windshield may not be trea ted with wa­
ter-repelling windshield coating agents. Un ­
favorable cond itions such as wetness, dark­
ness, or low sun can result in increased glare.
Wiper blade chatter is also possible.
@ Note
- Headlight s/tail li ght s
-Never clean headlights or tail lights with a
dry cloth or sponge.
- Do not use any cleaning product that con­
tains alcohol, because they could cause
cracks to form.
- Whe els
-
- Never use a ny pa int polish or other abra­
sive materials .
- Damage to the protect ive layer on the
rims such as sto ne ch ips or scratches must
be repaired immediately .
-Sen sor s/camera l enses
- Neve r use warm or hot water to remove
snow or ice from the camera lens . This
could cause the lens to crack .
- Neve r use ab rasive cleaning materials or
a lcohol to clean the camera lens . This
could cause scratches and cracks .
-Door window s
-Remove snow and ice on windows and ex-
terior mirrors w ith a plast ic scraper . To
207

Fuel and R efu eli ng
Many gasoline grades are b lended to perform es­
pecia lly we ll for winter or summer driving. Dur­
ing seasonal change-over, we suggest that you
fill up at busy gas stations where the seasonal
adjustment is more likely to be made in time.
@) Note
-Fuels containing a high percentage of etha­
nol such as ESO and E85 may only be used in
vehicles with flexible fuel* engines. Using high ethanol fuel in vehicles not equipped
with flexible fuel* engines can cause severe
engine damage.
- Methanol fuels which do not meet these re­ quirements may cause corros io n and dam­
age to plast ic and rubber components in the
fuel system.
- Do not use fuels that fail to meet the spec i­
fied c riter ia in this chapter.
- If you a re unable to determine whether or
not a particular fuel blend meets the spec i­
ficat ions, ask your service station or its fuel
supplier.
- Do not use fuel for wh ich the contents can­
not be identified.
- Fuel system damage and performance p rob­
l ems result ing from the use of fue ls diffe r­
ent from those specified are not the respon­
s ibility of Audi and are not covered under
the New Vehicle or the Emission Control
System Warranties .
- If you experience a loss of fue l economy o r
driveability and performance prob lems due
to the use of one of these fuel b lends, we
recommend that you switch to unblended
fuel.
Ethanol fuel (Bio -ethanol)
Ap plies to: vehicl es w ith flex ible fuel engine
You con recognize vehicles with a flexible fuel
engine by looking at the label on the inside of
the fuel filler flop.
Vehicles with flexible f uel engines may be oper­
ated w ith bio-ethanol fuels such as E85 (85%
ethanol and 15% gasoline) or with unleaded gas­
oline (91 AKI/ROZ 95). The vehicle may also be
operated with a mixture of these fuels .
210
Your fuel consumpt ion wi ll increase when using
bio-ethano l fue ls due to the lower amount of en­
ergy contained per un it vo lume in ethanol.
Warming up th e fle xible fuel engine in low
temperatures
Due to the chemical composition of bio-ethanol ,
a certain amount of fuel ends up in the engine o il
when driving short distances in very low temper­
atures. This fuel evaporates again when the en­
gine is warmed up .
II Please warm up engine .
If the driver message appears in the instr ument
cluster disp lay, drive with a warm engine to re­
duce the oil leve l.
(D Note
- N ever fill with methano l o r with a h igher
percentage of bio -e thanol than 85% (E85).
A highe r percentage of bio-ethanol in the
fuel can cause damage to the engine or to
the fuel system.
- If you use on ly E85, it is recommended to
fill the fue l tank comp lete ly with unleaded
premium grade gasoline every 5,000 mi les.
- If you experience starting, rough id le or hes ­
itat ion driveab ility prob lems, f ill the fuel
tank comp lete ly with unleaded prem ium
grade gaso line and drive it no rma lly until
the gaso line is used. See your author ized
Audi dealer if the prob lem pers ists.
- Inform your authorized Audi dealer that you
are operat ing or have operated the vehicle
with E85.
- Read and follow the informat ion and tips
about gasoline~
page 209.
(D Tips
It may take longer to start the engine when
the outs ide temperature is ve ry cold . If possi­
ble, use winterized fue l if tempe ratu res are
below free zing .

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Static electricity can cause sparks that can ignite fuel vapors released during refueling.
- Never smoke or have an open flame any­
where in or near your vehicle when refueling or filling a portable fuel container.
- For your safety, we strongly recommend
that you do not travel with a portable fuel
container in your vehicle. The container, full
or empty may leak and could cause a fire,
especially in a crash.
- If, under exceptional circumstances, you
must transport a portable fuel container,
please observe the follow ing :
- Never fill a portable fuel container while it
is anywhere in or on the vehicle (for exam­
ple, in the luggage compartment, or on
the trunk) . Static electricity can build up
while filling and can ignite fuel vapors causing a fire .
- Always p lace a portable fuel container on
the ground before filling.
- Always keep the filler nozzle completely
ins ide the portable container before and
during filling.
- If filling a portable container made of
metal, the filler nozzle must always be in
contact with the container . This will help
prevent static electric ity from discharg ing
and cause a fire .
- Never spill fuel inside the vehicle or lug­
gage compartment . Fuel vapors are h ighly
flammab le.
-Always observe local and state/provincial
laws regarding the use, storage and trans­
portation of fuel containers.
- Make certa in the fuel co nta iner meets in­
dustry standards (ANSI/ ASTM F852 -86) .
(D Note
If any fuel has spilled onto the car, it should
be removed immediately to prevent damage
to the paint .
@ For the sake of the environment
As soon as the correctly operated nozzle sw itches off automatically for the first time,
the tank is full. Do not try to add more fuel
Fuel and Refueling
because fuel may spill out. In addition, the
expansion space in the fuel tank will be filled -
causing the fue l to overflow when it becomes
warm and pollute the environment.
@ Tips
- Running your engine while refuelling may
cause vapors to escape or even cause fuel to
spill out of the tank. This would then shut
off the fuel nozzle before the tank is full.
- Do not refuel your vehicle with the ignition
turned on. The fuel gauge may otherwise not indicate the correct fuel level after refu­
elling .
- Diesel vehicles* are equipped with a diesel
m isfueling protector . It allows the vehicle
to be fueled only with a diesel fuel pump
nozzle. A worn or damaged nozzle or a noz­
zle that is too small may not be able to open
the diesel misfueling protector.
If this is the
case, try turning the nozzle before inserting
it in the fuel filler neck, use a different fuel
pump or see your authorized Audi dealer or
authorized repair facility for assistance.
- The fuel filler flap of your vehicle is not
locked when you lock the vehicle from the
inside.
Unlocking the fuel filler flap
by hand
You can open the fuel filler flap by hand if the
power locking system should fail.
Fig. 191 Lu ggage compa rtmen t: E merge ncy opening of
fu e t fitte r flap
The emergency opening mechanism is located
behind the right side trim panel in the luggage
compartment.
.. Open the right side trim panel.
213

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Filling AdBlue
Applies to: vehicles with selective catalytic reduction
Fig. 192 Right rear side of the vehicle : remov ing the AdBl­
ue cap
The Ad Blue tank opening is located nea r the die­
sel tank open ing. Add at least 1 gallon (3.8 lit­
e rs) of Ad Blue. This is the minimum amount re­
quired to ensure the system detects the refilling
and to start the engine. You can fill a maximum
of 6 gallons (23 liters) .
Requirement: the request to add Ad Blue must
appear in the instrument cluster display.
• Switch the ignition off.
• Open the tank fi ller door ¢
page 212.
• Turn the cap on the filler neck counter-clock­
wise using the whee l wrench from the vehicle
tool kit to remove it¢
fig . 192.
• Fill the Ad Blue using a bottle¢ page 215 or a
canister
c> page 216.
A WARNING
Ad Blue can irr itate the skin, eyes and resp ira­
tory system. If there is contact with the fluid,
flush immediately with plen ty of wate r. Con­
sult a physician if necessary.
CD Note
- Only use Ad Blue that conforms to the
standard ISO 22241-1. Do not mix any addi­
tives w ith the Ad Blue and do not d ilute it
with water.
- Do not add Ad B lue to the diesel tank or add
diesel fuel to the Ad Blue tank. Do not start
the engine under any circumstances if the
wrong fuel is filled in the tank. There is a
risk of damaging the fuel tank system and
Fue l an d Re fuelin g
the engine . See an authorized Audi dea ler or
authorized Audi Service Facility for assis­
tance.
- Ad Blue attacks surfaces such as painted ve­
hicle components, p lastic and carpet. Re­
move the fluid as quickly as possible with a
damp cloth and plenty of cold water . If the
Ad Blue has already crystallized, use warm
water and a sponge. Ad Blue residue that is not removed w ill crystallize and can damage
the affected surface.
- Do not store refill bottles or canisters per­
manently in the vehicle . If the container
leaks, the escaping Ad Blue could damage
the vehicle interior.
- Do not al low Ad Blue to come into contact
w ith clothing.
If there is contact with the
fluid, flush immediately with plenty of wa­
ter.
© Tips
Fo llow the AdBl ue manufacturer's instruc­
tions for use and storage.
Refilling AdBlue with a bottle
Applies to: vehicles wit h selective catalytic reduction
• Remove the cap from the refill bott le ¢ A in
Filling AdBlue on page 215,
c> (D in Filling
AdBlue on page 215.
• Position the bottle on the filler tube and turn
the bottle clockwise until it stops turning.
• Press lightly against the bottom of the bottle
to empty it . Cont inue pressing the bottom of
the bottle until it is empty or until fluid stops
f low ing into the tank.
• Remove the bott le and seal the f iller neck
¢ page 216, Completing AdBlue refill .
CD Note
Only use refill bottles that are approved for
your vehicle. Using other systems can cause AdB lue to leak.
(0 Tips
- You can obtain refill bo ttles from an author­
ized Aud i dea le r or authorized Audi Serv ice
Facility.
215

Checking and Filling Hood
Releasing the engine hood
The engine hood is released from inside the vehi­
cle .
Fig. 194 Drive r's side footwell: e ng ine hood re lease lever
"' Wi th the driver's door open, pu ll th e leve r un­
der the instrument panel in the direction of the
arrow ¢fig.194 .
The hood pops up s light ly unde r spri ng p ressure.
Opening the engine hood
Fi g. 19 5 Release lever under t he eng ine hood
Before opening the engine hood, make sure tha t
the w indshield wipe rs are fla t against the w ind­
shie ld. Otherwise, they could d amage t he paint
on the hood .
"' Pull up on the release under the hood
~fig . 195. Th is releases the cat ch.
"' Open the hood all the way¢&,, .
a,
~ ,&. WARNING
r--
~ Hot engine coo lant can burn you. 0 0
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Checking and Filling
- To reduce the r isk of being burned, never
open the hood if you see or hear steam or
coo lant escaping from the engine compart­
ment. Wa it until no steam or coolant can be
seen or hea rd before carefully ope ning t he
hood.
Closing the engine hood
"' Pull the hood down until the press ure from the
s truts is red uced.
"' Le t the hood
drop down and latch in p lace. Do
not try to push it shut ;
it may fail to engage
¢ &,, .
A WARNING
- -
A hood that is not completely latched co uld
f ly up and block your view while dr iv ing.
- When you close the engine hood, c heck it to
make sure the safety catch has prope rly en­
gaged . The hood should be flush with the
sur rounding vehicle body parts .
- If you notice while driv ing that the hood is
not secured prope rly , stop at once and close
it .
Working in the engine compartment
Be especially careful whenever you work in the
engine compartment.
Whenever you must pe rfo rm any work in the
eng ine compa rtment , for e xample check ing and
fill ing diffe rent fluids, the re is a ris k of injury,
burns and acciden ts. To pre vent personal injur y
always ob serve the fo llowing WARNINGS . The
eng ine compartment of any vehicle is a hazard ­
ou s area
~ .&, .
A WARNING
To he lp avoid injury, befo re yo u check any­
t h ing u nder the hood:
- Tur n off the engine.
- Remove the ig nitio n key .
- Apply the parking brake.
-
- Move selector lever of automatic t ransm is-
sion to P (Park).
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Cooling system
Coolant
The engine cooling system is filled with a mixture
of purified water and coolant additive at the fac­
tory. This coo lant must not be not changed.
The coolant level is monitored through the. in­
dicator light
¢page 26. However , we do recom­
mend occasionally check ing the coo lant level
manually.
If you must add coolant, use a mixture of water
and coolant addit ive. Mixing the coolant additive
with distilled water is recommended.
Coolant additive
The coolant additive is made of anti-freez ing and
corros ion protection agents. Only use the follow­
ing coolant addit ives . These additives may be
mixed with each other.
Coolant additive Specification
G13
TL 774 J
G12++ TL 774 G
The amount of coo lant add itive that needs to be
mixed with water depends on the climate where
the vehicle will be operated.
If the coolant addi­
tive percentage is too low, the coolant can freeze
and damage the engine.
Coolant Freeze protec-
additive tion
Warm min. 40% m in. -13 °F
regions max. 45% (-25 °C)
Cold min. 50% max
. -40 °F
regions max. 55% (-40 °C)
(D Note
-Before the start of winter, have your author­
ized Audi dealer or authorized Audi Service
Facility check if the coolant additive in your
vehicle matches the percentage appropriate
for the climate . Th is is especially important
when driving in colder climates.
- If the appropriate coolant additive is not
available in an emergency, do not add any
other additive . You could damage the en-
Checking and Filling
gine. If this happens, only use water and re­
store the correct mixture ratio with the
specified coolant add it ive as soon as possi­
ble.
- Only refill with new coolant .
- Radiator sealant must not be mixed with
the coolant.
Adding coolant
Fig. 198 Engine compartment: coolant expansio n ta nk
cover
Checking the engine coolant level
.,. Park your vehicle on a level surface.
.,. Switch the ignit ion off.
-N
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.,. Read the coolant level on the coolant expansion
tank
¢ page 219, fig . 196. The coolant level
must be between the MIN and MAX mark ings
when the engine in cold. When the engine is
warm it can be slightly above the MAX marking.
Adding coolant
Requirement: there must be a residual amount of
coolant in the expansion tank
¢(D .
.,. Let the engine cool down.
.,. Place a cloth over the coolant expansion tank
cap and unscrew the cap counterclockw ise
¢ _& .
.,. Add coo lant mixed in the correct rat io
¢ page 223 up to the MAX marking .
.,. Make sure that the fluid level remains stable.
Add more coolant if necessary .
.,. Close the cap securely.
Coolant loss usually indicates there is a lea k. Im­
mediately drive your vehicle to an authorized
Audi dealer or authorized Audi Service Facility
and have the cooling system inspected.
If the
223