2017 AUDI Q5 service

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Gasoline additives
Applies to: vehicles with gasoline engine
A major concern among many auto manufactur­
ers is carbon deposit build-up caused by the type
of gasoline you use.
Although gasoline grades differ from one manu­
facturer to another, they have certain things in
common. All gasoline grades contain substances
that can cause deposits to collect on vital engine parts, such as fuel injectors and intake valves . Al ­
though most gasolin e brands include additives to
keep engine and fuel systems clean, they are not
equally effe ctive.
Audi recommends using TOP TIER Detergent Gas­
oline. For more information on TOP TIER Deter­
gent Gasoline , please go to the official website
(www.toptiergas.com).
After an extended period of using inadequate
fuels, built-up carbon depos its can rob your en­
gine of peak performance.
CD Note
- Damage or malfunction due to poor fuel
quality is not covered by the Audi New Vehi­
cle Limited Warranty .
- Do not add aftermarket fuel additive prod­
ucts to your fuel tank.
Diesel fuel
Applies to: veh icles with diesel eng ine
Always use ULSD (Ultra Low Sulfur Diesel) No. 2.
The ULSD No . 2 meets the ASTM 0975.
Diesel fuel with concentrations of biodiesel high­
er than S % such as 811,820 or 8100 are strictly prohibited.
Service station fuel pumps are labeled with the
correct fuel information for easy recognition by
the user. If the diesel fuel pump is not labeled
ask the station operator what fuel is being dis­
pensed before filling up your vehicle .
ULSD No . 2 may not be available outside the USA
and Canada. Be sure to check before traveling to
other countries.
Fuel and Refueling
ULSD No. 2 can become thicker in very cold tem­
peratures, and this can impair the engine 's start­
ing and running. Depending on the season, gas
stations provide ULSD No.
2 that flows better in
cold temperatures so tha t you can continue oper­
ating your vehicle as usual.
CD Note
- Your vehicle's diesel engine was designed
soley for use with ULSD No.
2. Therefore,
never use gasoline, heating oil, other fuels
or flow improvers . These contain substances
that will severely damage the fuel system
and the engine. Such damage will not be
covered by your New Vehicle Limited War­
ranty.
- If you put any amount of incorrect fuel in
the fuel tank, do not start the engine under
any circumstances. Immediately contact the
nearest authorized Audi dealer or author­
ized Audi Service Facility for assistance.
These fuels contain substances that can se­
verely damage the fuel system and the en­ gine if the engine is started .
Refueling
Fuel filler neck
The fuel filler neck is located on the right rear
side panel behind the fuel filler flap.
If the power locking system should fail, you can
still open the flap manually -for detailed instruc­
tions see
¢ page 213.
You can find the fuel tank capacity of your vehicle
in
¢ page 273.
The label on the inside of the fuel filler flap tells
you the correct fuel for your vehicle. For more in­
format ion about fuel specificat ions, see
¢ page 209.
Your vehicle fuel tank has an on-board refuelling
vapor recovery system. This feature helps to pre­
vent fuel vapors from escaping from the tank and polluting the environment while you refuel your
vehicle. In order to fill the tank properly while
protecting the environment, please follow this
refueling procedure carefully.
211

Fuel and Refueling
"'Loosen the strap from its bracket and pu ll on it
¢
fig. 191 . Now you can open the fuel filler flap
as usual.
Selective catalytic reduction (AdBlue/DEF)
General information
Applies to: veh icles w ith selective catalyt ic reduction
In vehicles with selective catalytic reduction, a
urea solution (Ad B lue/DEF) is injected into the
exhaust system before a nitrogen oxide catalytic
converter to reduce nitrogen emissions. The urea
solution is known as Ad Blue or DEF (Diesel Ex ­
haust Fluid) . AdBlue is used in the following.
The AdBlue is carried in a separate tank in the ve­
hicle. The Ad Blue usage accounts for approxi­ mately 0 .5% to 2.5% of the diesel fuel that is
used.
When a message about refilling the Ad Blue ap­
pears in the instrument cluster display, you must
refill the Ad Blue yourself or have it refilled by an
authorized Audi dealer or authorized Audi Service
Facility ¢ page 215.
(D} Tips
-The display indicates the distance remaining
that can be driven¢
page 214. If the Ad Bl­
ue tank is completely empty, the engine will
not start again after the ignition is switched
off.
-Ad Blue is required by law to operate this ve­
hicle.
Messages in the instrument cluster display
Applies to: vehicles with selective catalytic reduction
The display indicates if the Ad Blue level is low or
if there is a system malfunction.
AdBlue level low
You will be informed if the Ad Blue in the tank
drops below a certain level.
Ad Blue /9 Refill Ad Blue. See owner's manual
214
This message appears when there is only enough
Ad Blue left to drive the distance indicated in the
i nstrument cluster. Fill the Ad Blue.
AdBlue /9 Refill Ad Blue! No restart in x mi
(x km)! See owner's manual
This message appears when there is only enough
Ad Blue left to dr ive the distance indicated in the
i nst rument cluster. Fill the Ad Blue. Otherw ise
the engine will not start again if you stop it once
the distance indicated has been driven.
Refill Ad Blue! No restart! See own­
er's manual
This message appears when the Ad Blue tank is
empty . Fill the Ad Blue. Otherwise you will not be
able to start the engine again once you stop it.
The Ad Blue must be refilled when the amount in
the tank has reached the minimum leve l
¢ page 215, Filling AdBlue .
Incorrect filling/system malfunction
A message appears if the Ad Blue tank was filled
with a flu id other than Ad Blue and the system
has detected that the tank was filled incorrectly,
or if there is a system malfunction .
Ad Blue -I' AdBlue: Fault! No restart in x mi
(x km)! See owner's manual
This message appears when it is on ly possible to
drive the distance indicated in the instrument
cluster. Drive to the nearest authorized Audi
dealer or authorized Audi Service Facility to have
the malfunct ion corrected. Otherw ise the eng ine
will not start again if you stop it once the dis­
tance indicated has been driven.
AdBlue: System fault No restart!
See owner's manual
This message appears if the system has detected
that the tank was filled incorrectly or that there
is a malfunction . Drive immediately to the near­
est authorized Audi dealer or authorized Audi
Service Facility to have the malfunction correct­
ed . Otherwise you will not be able to star t the en­
gine again once you stop it.

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Filling AdBlue
Applies to: vehicles with selective catalytic reduction
Fig. 192 Right rear side of the vehicle : remov ing the AdBl­
ue cap
The Ad Blue tank opening is located nea r the die­
sel tank open ing. Add at least 1 gallon (3.8 lit­
e rs) of Ad Blue. This is the minimum amount re­
quired to ensure the system detects the refilling
and to start the engine. You can fill a maximum
of 6 gallons (23 liters) .
Requirement: the request to add Ad Blue must
appear in the instrument cluster display.
• Switch the ignition off.
• Open the tank fi ller door ¢
page 212.
• Turn the cap on the filler neck counter-clock­
wise using the whee l wrench from the vehicle
tool kit to remove it¢
fig . 192.
• Fill the Ad Blue using a bottle¢ page 215 or a
canister
c> page 216.
A WARNING
Ad Blue can irr itate the skin, eyes and resp ira­
tory system. If there is contact with the fluid,
flush immediately with plen ty of wate r. Con­
sult a physician if necessary.
CD Note
- Only use Ad Blue that conforms to the
standard ISO 22241-1. Do not mix any addi­
tives w ith the Ad Blue and do not d ilute it
with water.
- Do not add Ad B lue to the diesel tank or add
diesel fuel to the Ad Blue tank. Do not start
the engine under any circumstances if the
wrong fuel is filled in the tank. There is a
risk of damaging the fuel tank system and
Fue l an d Re fuelin g
the engine . See an authorized Audi dea ler or
authorized Audi Service Facility for assis­
tance.
- Ad Blue attacks surfaces such as painted ve­
hicle components, p lastic and carpet. Re­
move the fluid as quickly as possible with a
damp cloth and plenty of cold water . If the
Ad Blue has already crystallized, use warm
water and a sponge. Ad Blue residue that is not removed w ill crystallize and can damage
the affected surface.
- Do not store refill bottles or canisters per­
manently in the vehicle . If the container
leaks, the escaping Ad Blue could damage
the vehicle interior.
- Do not al low Ad Blue to come into contact
w ith clothing.
If there is contact with the
fluid, flush immediately with plenty of wa­
ter.
© Tips
Fo llow the AdBl ue manufacturer's instruc­
tions for use and storage.
Refilling AdBlue with a bottle
Applies to: vehicles wit h selective catalytic reduction
• Remove the cap from the refill bott le ¢ A in
Filling AdBlue on page 215,
c> (D in Filling
AdBlue on page 215.
• Position the bottle on the filler tube and turn
the bottle clockwise until it stops turning.
• Press lightly against the bottom of the bottle
to empty it . Cont inue pressing the bottom of
the bottle until it is empty or until fluid stops
f low ing into the tank.
• Remove the bott le and seal the f iller neck
¢ page 216, Completing AdBlue refill .
CD Note
Only use refill bottles that are approved for
your vehicle. Using other systems can cause AdB lue to leak.
(0 Tips
- You can obtain refill bo ttles from an author­
ized Aud i dea le r or authorized Audi Serv ice
Facility.
215

Check ing and F illing
Audi oil quality standard
Gas olin e
VW 502 00 or
engi ne vw 50400
Di esel vw 50 7 00
eng in e
Au di r ecomm ends
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Au di r ecommend s Longlif e high perf ormance
engi ne oil from A udi Genuine Part s
Using the proper engine oil is important for the
functionality and service life of the eng ine. Your
engine was factory-filled with a high-quality oil
which can usually be used throughout the entire
year.
{tD Note
Your Limited New Vehicle Warranty does not
cover damage or malfunctions due to failure
to follow recommended maintenance and use
requirements as set forth in the Audi Owner's
Manual and Warranty
& Maintenance booklet.
- Use only a high quality eng ine oil that ex-
pressly complies wi th the Audi oil quality
standard specified for your vehicle's engine.
Using any other oil can cause serious engine
damage.
- Do not mix any lub ricants or other additives
i nto the engine oil. Doing so can cause en­
g ine damage.
@ Tips
If you need to add oil and there is none availa­
ble tha t meets the Audi o il quality standard
your eng ine requi res, you may add a tota l of
no more than 0 .5 quart/li ter of a h igh-quality
"synthetic"oil that meets the fo llowing speci­
fications.
- Vehicles with gasoline eng ine: ACEA A3 or
API SM with a viscosity grade of SAE OW-30,
SAE 5W-30 or SAE 5W-40.
- Vehicles w it h diese l engine: ACEA C3 o r
API CF with a viscosity grade of SAE OW-30
or SAE 5W-30.
- For more information about engine oi l that
has been approved for your ve hicle, please
contact either your authorized Audi dea ler
220
or Audi Customer Relations at
1 (800) 822-2834 or visit our web site at
www.aud iusa .com or www .a udicanada .ca.
Engine oil consumption
The engine in your vehicle depends on an ade­
quate amount of oil to lubricate and cool all of
its moving parts.
In order to provide effective lub rication and cool ­
ing of internal engine components, all internal
combust ion engines consume a certa in amount
of oil. Oil consumption var ies from engine to en­
gine and may change significantly over the life of
the engine . Typically, engines w ith a specified
break-in period (see
c::;,page 194) consume more
o il dur ing the break-in per iod than they consume
after o il consumption has stabi lized .
Under normal cond itions, the rate of oil con­
sumption depends on t he quality and viscos ity of
the oil, the RPM (revolutions per m inute) at
wh ich the engine is operated, the ambient tem­
perature and road condit ions. Furthe r facto rs a re
t h e amount of o il d ilution from water condensa­
tion or fue l residue and the oxidation level of the
oi l. As any engine is subject to wear as mileage
builds up, the oil consumption may increase over
time unt il replacement of worn components may
become necessary.
With a ll these variab les coming into p lay, no
standard rate of oi l consumption can be estab­
li shed or spec ified . There is no alternative to reg­
ular and frequent checking of the oi l level, see
Note .
If the yellow engine oil level warning symbo l in
the instrument cluster
Ill lights up, you should
check the o il level as soon as possible
<=:> page 221 . Top off the o il at your earliest con­
venience
c::;, page 221 .
&. WARNING
Before you check anything in the engine com­
partment, always read and heed all WARN­
I NGS
<=:> .&. in Wor king in the engine compart-
ment on page 217. ..,

Check ing and F illing
- If your skin has come in contact with the en­
gine oil, you must subsequently cleanse it
thoroughly .
@ Note
-Check the oil level using the radio or the
M MI *. If the message
Please reduce oil le v­
el
appears, contact your authorized Aud i
dealer or other qualified workshop to have
excess oil extracted if necessary.
- Audi does not recommend the use of o il
add it iv es. They may damage the eng ine
and ad ve rs ely affect your N ew V ehicl e
Warranty .
@ For the sake of the environment
-Under no circumstances can the oil come in
contact with the sewage network o r the soil.
- Observe and follow legal regulations when
dispos ing of empty oil conta ine rs .
Changing the engine oil
We recommend tha t have your oil changed by an
authorized Audi dealer or a qualified service s ta­
tion .
Befo re you check anyth ing in the eng ine compart­
ment,
alwa ys read an d heed all WARNINGS ¢.&
in Working in the engine compartment on
page 217 .
The engine oil must be changed accord ing to the
intervals specif ied in your Warranty
& Mainte­
nance booklet. This is very important because the
lubricat ing propert ies of o il d iminish gradually
during normal vehicle use .
Under some circumstances the eng ine o il should
be changed more frequently . Change oil more of­
ten if you d rive mostly short distances, operate
the vehicle in dusty areas or under predominant ly
stop-and-go traffic cond it ions , or have yo ur vehi­
cle where temperat ures remain below freezing
for extended periods.
Detergent addi tives in the oil will make fresh o il
loo k da rk afte r th e eng ine has been ru nning fo r a
short t ime. This is no rma l and is not a re ason to
change the oil more o ften than re commended.
222
Because of the p roblem of prope r disposa l, along
with the specia l tools and necessary expertise re­
quired, we strongly recommend that yo u have
your oi l changed by an authori zed
Audi deale r or
a qual ified service station.
If you choo se to change you r oil yourself , please
note the fo llow ing important information:
A WARNING
To reduce the risk of persona l injury if you
must change the eng ine oil in your vehicle
yourself:
- Wea r eye protect ion.
- To reduce the r is k of burns from hot engine
oil, let the engine cool down to the touch.
-
- W hen removing the oil drain plug with your
fingers, stay as far away as possible. Always
keep your forearm pa rallel to the gro und to
he lp prevent hot oil from run ning down your
arm .
- Drain the oil into a container designed for
this purpose, one la rge enough to hold at
least the tota l amount of oi l in you r engine.
- Engine oil is poisonous. Keep it well out of
the reach of childre n.
- Continuous contact with used eng ine o il is
harmf ul to your skin . Always protect your
skin by washing oil off thoroughly with soap
a nd water .
@ Note
Never mix oil additives with your engine oil.
These additives can damage your engine and
adverse ly affect you r Audi Limi ted New Vehi­
cle Warranty .
@ For the sake of the environment
-Before chang ing your oi l, first make sure
you know where you can properly dispose o f
the used oil.
- Always dispose of used e ngine o il pro perly .
Do not dump i t on garden soil, wooded
areas, into open streams o r down sewage
dr ains.
- Recycle used e ngine o il by tak ing it to a used
eng ine oil collect ion fac ility in yo ur area, o r
c ontact a servi ce st ation.

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Cooling system
Coolant
The engine cooling system is filled with a mixture
of purified water and coolant additive at the fac­
tory. This coo lant must not be not changed.
The coolant level is monitored through the. in­
dicator light
¢page 26. However , we do recom­
mend occasionally check ing the coo lant level
manually.
If you must add coolant, use a mixture of water
and coolant addit ive. Mixing the coolant additive
with distilled water is recommended.
Coolant additive
The coolant additive is made of anti-freez ing and
corros ion protection agents. Only use the follow­
ing coolant addit ives . These additives may be
mixed with each other.
Coolant additive Specification
G13
TL 774 J
G12++ TL 774 G
The amount of coo lant add itive that needs to be
mixed with water depends on the climate where
the vehicle will be operated.
If the coolant addi­
tive percentage is too low, the coolant can freeze
and damage the engine.
Coolant Freeze protec-
additive tion
Warm min. 40% m in. -13 °F
regions max. 45% (-25 °C)
Cold min. 50% max
. -40 °F
regions max. 55% (-40 °C)
(D Note
-Before the start of winter, have your author­
ized Audi dealer or authorized Audi Service
Facility check if the coolant additive in your
vehicle matches the percentage appropriate
for the climate . Th is is especially important
when driving in colder climates.
- If the appropriate coolant additive is not
available in an emergency, do not add any
other additive . You could damage the en-
Checking and Filling
gine. If this happens, only use water and re­
store the correct mixture ratio with the
specified coolant add it ive as soon as possi­
ble.
- Only refill with new coolant .
- Radiator sealant must not be mixed with
the coolant.
Adding coolant
Fig. 198 Engine compartment: coolant expansio n ta nk
cover
Checking the engine coolant level
.,. Park your vehicle on a level surface.
.,. Switch the ignit ion off.
-N
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.,. Read the coolant level on the coolant expansion
tank
¢ page 219, fig . 196. The coolant level
must be between the MIN and MAX mark ings
when the engine in cold. When the engine is
warm it can be slightly above the MAX marking.
Adding coolant
Requirement: there must be a residual amount of
coolant in the expansion tank
¢(D .
.,. Let the engine cool down.
.,. Place a cloth over the coolant expansion tank
cap and unscrew the cap counterclockw ise
¢ _& .
.,. Add coo lant mixed in the correct rat io
¢ page 223 up to the MAX marking .
.,. Make sure that the fluid level remains stable.
Add more coolant if necessary .
.,. Close the cap securely.
Coolant loss usually indicates there is a lea k. Im­
mediately drive your vehicle to an authorized
Audi dealer or authorized Audi Service Facility
and have the cooling system inspected.
If the
223

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for the number of seating posi­
tions. Refer to the table ¢
table
on page 242
for the number of
people that correspond to the ve­
hicle normal load.
New tires or wheels
Audi recommends having all work on tires or wheels performed by
an author ized Audi dealer or au­
thorized Audi Service Facility.
These facilities have the proper
knowledge and are equipped with
the required tools and replace­
ment parts.
.,.New tires do not yet have the
optimum gripping properties. Drive carefully and at moderate
speeds for the first 350 miles
(500 km) with new tires.
.,.Use tires of the same construc­
tion, size (rolling circumference)
and as close to the same tread
pattern as possible on all four
wheels.
.,.Do not replace tires individually .
At least replace both tires on the
same axle at the same time.
.,.Audi recommends that you use
Audi Original Tires. If you would
like to use different tires, please
note that the tires may perform
Wheels
differently even if they are the
same size¢.&,. .
.,. If you would like to equip your
vehicle with a tire/rim combina­
tion that is different from what
was installed at the factory, con­
sult with an authorized Audi
dealer or authorized Audi Service
Facility before making a pur­
chase¢ .&,..
The spare tire* is different from
the regular tires installed on the
vehicle -for example, if winter
tires or wide tires are installed -
so only use the spare tire* tempo­
rarily in case of emergency and
drive carefully while it is in use . It
should be replaced with a regular
tire as soon as possible.
On
all wheel drive vehicles, all
four wheels must be equipped
with tires that are the same brand
and have the same construction
and tread pattern so that the
drive system is not damaged by different tire speeds. For this rea­
son, in case of emergency, only
use a spare tire* that is the same
circumference as the regular
tires. .,.
237

Wheels
&,. WARNING -
-Only use tire/rim combina­
tions and suitable wheel bolts
that have been approved by
Audi. Otherwise, damage to
the vehicle and an accident could result.
-For technical reasons, it is not
possible to use tires from oth­
er vehicles -in some cases,
you cannot even use tires from
the same vehicle model.
-Make sure that the tires you
select have enough clearance
to the vehicle. Replacement
tires should not be chosen
simply based on the nominal
size, because tires with a dif­
ferent construction can differ
greatly even if they are the
same size. If there is not enough clearance, the tires or
the vehicle can be damaged and this can reduce driving
safety and increase the risk of
an accident.
-Only use tires that are more
than six years old when abso­
lutely necessary and drive
carefully when doing so.
-Do not use run-flat tires on
your vehicle. Using them when
238
not permitted can lead to ve­
hicle damage or accidents.
-If you install wheel covers on the vehicle, make sure they al­low enough air circulation to
cool the brake system. If they do not, this could increase the
risk of an accident.
Tire wear/damage
Fig. 203 Tire profile: treadwear indica­
tor
Tire wear
Check the tires regularly for wear.
-Inflation pressure that is too low
or high can increase tire wear
considerably.
-Dr iving quickly through curves,
rapid acceleration and heavy
braking increase tire wear.
-Have an authorized Audi dealer
or authorized Audi Service Facili­
ty chec k the wheel alignment if
there is unusual wear.
-Have the wheels rebalanced if an imbalance is causing noticeable
i.