2017 Acura MDX Navigation Manual

336
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
System temp is low. System will shut down until it
warms up.The navigation system has difficulty readi ng the HDD when the temperature is below
approximately -30°C (-22°F). The navigation system starts up automatically when the
display warms up.
The navigation system temperature is too low. For
protection, the system will shut off until it warms up.
The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools down.The navigation system has difficulty reading the HDD when the temperature is high.
The navigation system starts up automatically when the system cools down.
System temp is too high. System will shut down until it
cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed with a cause other than low temperature, high
temperature, and low atmospheric pressure . After a short wait, try to operate the
system again. If this does not solve the problem, consult with the dealer.
HDD access error. The system will reset and attempt to
correct the problem.

337
Error MessagesCD Player
Troubleshooting
CD Player
If a disc error occurs, you may see the following error messages.
Error MessageCauseSolution
Unplayable FileTrack/file format not supported• Current track/file will be skipped. The next supported track/file
plays automatically.
Bad Disc
Please Check Owner’s Manual
Push Eject
Mechanical error
• Press the (eject) button and remo ve the disc, and check that the
error message is cleared.
• Check that the disc is not damaged or deformed, and insert the disc again.
2 Protecting CDs P. 183
• If the error message reappears, press the button, and pull out
the disc.
• Insert a different disc.
If the new disc plays, there is a problem with the first disc.
• If the error message repeats, or the disc cannot be removed, contact a dealer.
Do not try to force the disc out of the player.Mecha Error
Bad Disc
Please Check Owner’s Manual
Servo error
Check DiscDisc error• Check that the disc is not damaged or deformed.
2Protecting CDs P. 183
Heat ErrorHigh temperature• Turn the audio system off and allow the player to cool down until
the error message is cleared.

338
Error MessagesHard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) Audio
If an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error MessageSolution
HDD access error.
Please consult your dealer.—
The display system temperature is too high. For protection, the system
will shut off until the display cools down.Turn the audio system off and allow the player to cool down until the
error message is cleared.
The navigation system temperature is too low. For protection, the
system will shut o ff until it warms up.The navigation system has difficulty reading the HDD when the
temperature is below approximately -30°C (-22°F). The navigation
system starts up automaticall y when the display warms up.
Unplayable FileAppears when a file format not supported. Current track will be
skipped. The next supported track plays automatically.

339
Error MessagesiPod/USB Flash Drive
Troubleshooting
iPod/USB Flash Drive
If an error occurs while playing an iPod or USB flash drive, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error MessageSolution
USB ErrorAppears when there is a problem with the audio system. Check if the device is compatible with the audio
system.
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is connected. Di sconnect the device. Then turn the audio system off,
and turn it on again. Do not reconnec t the device that caused the error.
Unsupported VersionAppears when an unsupported iPod is connected. If it appears when a supported iPod is connected, update
the iPod software to the newer version.
Connect RetryAppears when the system does not acknowledge the iPod. Reconnect the iPod.
Unplayable FileAppears when the files in the USB flash drive are DRM or an unsupported format. This error message
appears for about 3 seconds, then plays the next song.
No Data
Appears when the iPod is empty.
Appears when the USB flash drive is empty or there ar e no MP3, WMA, or AAC files in the USB flash drive.
Check that compatible files are stored on the device.
UnsupportedAppears when an unsupported device is connected. If it appears when a supported device is connected,
reconnect the device.
iPod
USB flash drive
iPod and USB flash drive

340
Error MessagesAhaTM Radio
Troubleshooting
AhaTM Radio
If an error occurs while playing AhaTM Radio, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Surround View Camera*
If an error message is displayed, contact a dealer.
Error MessageSolution
Cannot connect to AcuraLink. When stopped, check your mobile
device.Appears when the AhaTM app is not activated. Check your device.
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it on again. Do not
reconnect the device th at caused the error.
*: Not available on all models

341
Reference Information
System Initialization..............................342
Entering the Security Code ....................342
Acquiring GPS Information ....................342
Startup Confirmation Screen .................343
Map Matching ......................................343
System Limitations ................................344
GPS ......................................................344
Address Calculation ..............................344
Database ..............................................344
Client Assistance ....................................346
Resolving Problems ...............................346
Reporting Errors ....................................346
Acura Client Relations Contact Information .........................................346 Visiting a Dealer ................................... 346
Map Coverage ..................................... 347
Obtaining a Navigation Update ............ 347
Traffic Information ............................... 348
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 348
Legal Information ................................. 349
Copyrights ........................................... 349
User Agreements ................................. 349
As required by the FCC ........................ 355

342
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the 9 (Power) button
for more than two seconds.
The system is reac tivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

343
System InitializationStartup Confirmation Screen
Reference Information
If you are experiencing GPS reception
problems:
2GPS P. 344
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Press u to
select OK to continue.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may
show an incorrect elevation, or may delay
the display of the vehicle position icon at
intersections. This is normal; the system
will correct itself while you drive.