2017 Acura MDX Navigation Manual

328
TroubleshootingAbout camera view image
Other Features
About camera view image
ConditionCausesolutionRefer to:
Camera view
images are hard
to see.The images may not be displayed clearly when:
•At night, in rainy condition, and a dark location
• The camera lens has insects, moist, or debris stuck to
the camera lens.
• The camera lens is scratched.
• The temperature of the camera is high.
• Strong light such as the sun's light shines on the
camera.*
• When light shines on the camera in a dark location.
* When strong light shines on the camera, halation which fogs around the light source or smearing
which creates the streaks of the light may occur. • When the camera view image is not clearly
displayed due to weather conditions, etc,
visually confirm the safety using mirrors.-
Camera view
images are not
clear.If the camera lens is dirty, clear images are not
displayed.•When the camera lens is dirty, wipe off the
dirt, debris, and the like using water, mild
detergent, or glass cleaner.
• Never use any benzine, thinner, or polishing
powder such as cleanser. It will cause
damage to the lens.-
Camera position
is shifted.The camera body or its surrounding parts have been
subject to some severe impact or pressure.•Do not have any severe impacts or pressures
on the camera body or its surrounding
parts.
• In case of being subject to an impact, stop
using the camera and contact a dealer.-

329
Troubleshooting
Troubleshooting....................................330
Map, Voice, Entering Destinations .........330
Traffic ...................................................332
Guidance, Routing ................................333
Update, Coverage, Map Errors ..............334
Display, Accessories ..............................335
Miscellaneous Questions .......................335
Surround View Camera* .......................335
Error Messages ......................................336
Navigation System ................................336
CD Player ..............................................337
Hard Disc Drive (HDD) Audio .................338
iPod/USB Flash Drive .............................339
Aha
TM Radio ..........................................340 Surround View Camera* ...................... 340

330
Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed every
time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest drivers to
always operate the navigation system in a safe manner. The Startup Confirmation
screen goes off after a certain period of time and the top screen of the last mode is
displayed.
The navigation system reboots by itself (returns to the
opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a dealer.
How do I specify a destination when an entered city or
street could not be found?• Try entering the street first. Some cities are lumped in with a major metro area. In
rural “unverified” areas or new subdivisions, streets may be missing or only partially
numbered.
• Try selecting the destinati on directly from the map.
2Map Input P. 109
Why do some letters become grayed out when I enter
an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do not
apply.
How do I delete Personal Addresses, Previous
Destinations, or the Home Address?1. Press the SETTINGS button. Select Navi Settings > Personal Info to display the
types of information.
2. Select the type of address to delete.
3. Select Delete .
I cannot hear the navigation system voice.1.Press the SETTINGS button. Select System Settings and check that Guidance
Volume is not set to 0.
2. Select Voice Reco and set Voice Prompt to On.
The voice control system is having difficulty
recognizing my voice commands.• Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking.
2 Voice Recognition P. 25
I cannot give voice commands.Make sure you selected OK at the Startup Confirmation screen.
2Start-up P. 22

331
TroubleshootingMap, Voice, Entering Destinations
Troubleshooting
I cannot select an option using the Interface Dial.To reduce potential driver distraction, ce rtain onscreen functions and features are
limited or inoperable while the vehicle is moving.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.The basic guidance phrases use a studio- recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1. Check that the nighttime dashboard brig htness control is not set to maximum.
2. Press the SETTINGS button. Select Navi Settings > Map > Color (Night).
2Switching Display Mode Manually P. 74
The screen is dark when I drive during the day.Press the SETTINGS button. Select Navi Settings > Map > Color (Day) .
2Switching Display Mode Manually P. 74
How do I change or remove my PIN?1. Press the SETTINGS button. Select Navi Settings > Personal Info > PIN Number
> Address Book PIN or Go Home PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2PIN Numbers P. 48
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses?A dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use.
2 Bluetooth® HandsFreeLink® P. 222
ProblemSolution

332
TroubleshootingTraffic
Troubleshooting
Traffic
ProblemSolution
AcuraLink Real-Time Traffic™ information could not
be received or is not displayed properly.• Check that the traffic status indicator is available on the map screen.
2Map Screen Legend P. 9
• Check that the traffic icons are turned on.
2 Showing Icons on Map P. 71
• AcuraLink® automatically updates traffic information every five minutes. If the
information remains the same, press the LINK button, and connect to the operator.
2AcuraLink® P. 268
• There may be a temporary technical problem in your metropolitan area. Call Acura Client Relations to see if there is an outage.
2 Acura Client Relations Contact Information P. 346
• If the situation persists, see your Acura dealer for assistance.
• AcuraLink
® is not available in Alaska, Hawaii, Canada, Puerto Rico, and Mexico.
The navigation system sometimes provides a detour
route when I am driving a route on the highway.If Traffic Rerouting is set to On, the navigation system pr ovides a detour route to
your destination only if it can find a signific antly faster route than the original one.
2Traffic Rerouting P. 59
The navigation system routes me to an exit and an
alternate highway with unknown flow speeds or
surface streets.The navigation system predicts which ro ute should be faster based on highway
congestion along your route. Use your own experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off.
2Traffic Rerouting P. 59

333
TroubleshootingGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route.
2Route Preference P. 55
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?Press the SETTINGS button. Select Navi Settings > Routing, and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 59
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 347
The vehicle position icon is not following the road and
the “GPS icon” text in th e upper left hand corner of
the screen is white or missing.• Check that the GPS antenna (located in the dashboard) is not blocked. For best reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult a dealer.
2 GPS P. 344
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got to
my destination.Your route has entered an unverified area.
2Unverified Routing P. 57
How do I stop the map from rotating as I drive along?Press the SETTINGS button. Select Navi Settings > Map > View > North-Up .
The “time to destination” display sometimes increases
even though I am getting closer to my destination.If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal.
2 GPS P. 344
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Display Tracking is set to
On .
2Display Tracking P. 83
Continued

334
TroubleshootingUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the SETTINGS button. Select Navi Settings > Map, set Display Tracking to Off
or select Delete Tracking to remove the white dots from the map.
2Display Tracking P. 83
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2Avoided Area P. 61
My elevation (shown when I display the current
position) seems to fluctuate even though my elevation
has not changed.This is normal. The elevation can vary ±30 meters due to GPS calculation errors.
2GPS P. 344
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least four
satellites. Try moving the vehicle into an open area. The elevation is also not displayed
if the calculated elevation is zero or below sea level.
ProblemSolution
My city is not part of a full y verified detailed coverage
area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 347
Does the navigation system work outside North
America?The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico, and
Mexico. The navigation system will not work in other countries.
2Map Coverage P. 347
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
2Reporting Errors P. 346
ProblemSolution

335
TroubleshootingDisplay, Accessories
Troubleshooting
Display, Accessories
Miscellaneous Questions
Surround View Camera*
ProblemSolution
The display appears dim when starting the car in really
cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the 9 (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.
ProblemSolution
When I shift gears, the rear camera image display is
delayed.This is normal. When shifting into or out of Reverse, you may experience a delay while
the screen image switches between the audio/information screen and the rear camera
image.
The rear camera image is t oo dark or too bright. How
do I adjust the brightness?While the camera image is displayed, press the MENU button and select Camera
Settings > Display , and select or N to adjust the brightness. This adjustment does
not affect the audio/informat ion screen brightness settings.
*: Not available on all models