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Vehicle care215Appearance care
Exterior care LocksThe locks are lubricated at the factoryusing a high quality lock cylinder
grease. Use de-icing agent only when
absolutely necessary, as this has a
degreasing effect and impairs lock
function. After using a de-icing agent,
have the locks regreased by a
workshop.
WashingThe paintwork of your vehicle is
exposed to environmental influences.
Wash and wax your vehicle regularly.
When using automatic vehicle
washes, select a programme that
includes waxing. Restrictions for
filmed or matt painted body parts or decor tapes, see "Polishing and
waxing".
Bird droppings, dead insects, resin,
pollen and the like should be cleaned
off immediately, as they contain
aggressive constituents which can cause paint damage.If using a vehicle wash, comply with
the vehicle wash manufacturer's
instructions. The windscreen wipers
must be switched off and the exterior
mirrors must be folded in. Remove
antenna and external accessories
such as roof racks etc.
If you wash your vehicle by hand,
make sure that the insides of the
wheel housings are also thoroughly
rinsed out.
Clean edges and folds on opened
doors and the bonnet as well as the
areas they cover.
Clean bright metal mouldings with a
cleaning solution approved for
aluminium to avoid damages.Caution
Always use a cleaning agent with
a pH value of four to nine.
Do not use cleaning agents on hot surfaces.
Have the door hinges of all doors
greased by a workshop.
Do not clean the engine compartment with a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use
an ice scraper, and do not clean them
dry.
Polishing and waxing
Wax the vehicle regularly (at the
latest when water no longer beads).
Otherwise, the paintwork will dry out.
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Paintwork polish with silicone forms a protective film, making waxing
unnecessary.
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216Vehicle careUnpainted plastic body parts must notbe treated with wax or polishing
agents.
Matt filmed body parts or decor tapes must not be polished, to avoid
gleaming. Do not use hot wax
programmes in automatic car washes if the vehicle is equipped with theseparts.
Matt painted decor parts, e.g. mirror
housing cover, must not be polished.
Otherwise these parts would become
agleam or the colour would be
dissolved.
Windows and windscreen wiper
blades
Use a soft lint-free cloth or chamois leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.Remove dirt residues from smearing
wiper blades by using a soft cloth and window cleaner. Also make sure to
remove any residues such as wax,
insect residues and similar from the
window.
Wheels and tyres Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damageRectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust
areas repaired by a workshop.
Underbody Some areas of the vehicle underbody
have a PVC undercoating while other
critical areas have a durable
protective wax coating.After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen/rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.
Before and after winter, wash the
underbody and have the protective
wax coating checked.
Towing equipment Do not clean the coupling ball bar with
a steam-jet or high-pressure jet
cleaner.
Interior care
Interior and upholstery Only clean the vehicle interior,
including the instrument panel fascia
and panelling, with a dry cloth or
interior cleaner.
Clean leather upholstery with clear
water and a soft cloth. In case of
heavy soiling, use leather care.
Page 219 of 259
Vehicle care217The instrument cluster and the
displays should only be cleaned using
a soft damp cloth. If necessary use a
weak soap solution.
Clean fabric upholstery with a
vacuum cleaner and brush. Remove
stains with an upholstery cleaner.
Clothing fabrics may not be
colourfast. This could cause visible
discolourations, especially on light- coloured upholstery. Removable
stains and discolourations should be
cleaned as soon as possible.
Clean seat belts with lukewarm water or interior cleaner.Caution
Close Velcro fasteners as open
Velcro fasteners on clothing could damage seat upholstery.
The same applies to clothing with
sharp-edged objects, like zips or
belts or studded jeans.
Plastic and rubber parts
Plastic and rubber parts can be
cleaned with the same cleaner as
used to clean the body. Use interior cleaner if necessary. Do not use any
other agent. Avoid solvents and petrol in particular. Do not use high-
pressure jet cleaners.
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218Service and maintenanceService and
maintenanceGeneral information ...................218
Service information ..................218
Recommended fluids, lubricants
and parts .................................... 219
Recommended fluids and lubricants ................................ 219General information
Service information In order to ensure economical and
safe vehicle operation and to
maintain the value of your vehicle, it
is of vital importance that all
maintenance work is carried out at the proper intervals as specified.
The detailed, up-to-date service
schedule for the vehicle is available at
the workshop.
Service display 3 90.
Engine identification 3 222.
European service intervals -
except Bus
Maintenance of your vehicle is
required every 25,000 miles or after
two years, whichever occurs first, unless otherwise indicated by the
service display.
A shorter service interval can be valid for severe driving behaviour, e.g. for
taxis and police vehicles.European service intervals - Bus
only
Maintenance of your vehicle is
required every 20,000 miles or after
one year, whichever occurs first, unless otherwise indicated by the
service display.
The European service intervals are
valid for the following countries:
Andorra, Austria, Belgium, Croatia,
Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy,
Latvia, Liechtenstein, Lithuania,
Luxembourg, Netherlands, Norway,
Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden, Switzerland, United
Kingdom.
Service display 3 90.
Confirmations Confirmation of service is recorded inthe Service and warranty booklet.
The date and mileage is completed
with the stamp and signature of the
servicing workshop.
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Service and maintenance219Make sure that the Service and
warranty booklet is completed
correctly as continuous proof of
service is essential if any warranty or
goodwill claims are to be met, and is
also a benefit when selling the
vehicle.
Service display
The service interval is based on
several parameters depending on
usage.
The service display, located in the
Driver Information Centre, indicates
when the next service is due. Seek
the assistance of a workshop.
Service display 3 90.
Engine oil lever monitor 3 90.Recommended fluids,
lubricants and parts
Recommended fluids andlubricants
Only use products that meet the
recommended specifications.9 Warning
Operating materials are
hazardous and could be
poisonous. Handle with care. Pay
attention to information given on
the containers.
Engine oil
Engine oil is identified by its quality
and its viscosity. Quality is more
important than viscosity when
selecting which engine oil to use. The oil quality ensures e.g. engine
cleanliness, wear protection and oil
aging control, whereas viscosity
grade gives information on the oil's
thickness over a temperature range.
Dexos is the newest engine oil quality
that provides optimum protection for diesel engines. If it is unavailable,
engine oils of other listed qualities
must be used.
Select the appropriate engine oil based on its quality and on the
minimum ambient temperature
3 223.
Topping up engine oil
Engine oils of different manufacturers
and brands can be mixed as long as
they comply with the required engine
oil quality and viscosity.
Use of engine oil with only
ACEA A1/B1 or only A5/B5 quality is
prohibited, since it can cause long-
term engine damage under certain
operating conditions.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 223.
Additional engine oil additives
The use of additional engine oil
additives could cause damage and
invalidate the warranty.
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220Service and maintenanceEngine oil viscosity grades
The SAE viscosity grade gives
information of the thickness of the oil.
Multigrade oil is indicated by two
figures, e.g. SAE 5W-30. The first
figure, followed by a W, indicates the
low temperature viscosity and the
second figure the high temperature viscosity.
Select the appropriate viscosity grade
depending on the minimum ambient
temperature 3 223.
All of the recommended viscosity
grades are suitable for high ambient
temperatures.
Coolant and antifreeze
Use only silicate-free long life coolant (LLC) antifreeze approved for the
vehicle. Consult a workshop.
The system is factory filled with
coolant designed for excellent
corrosion protection and frost
protection down to approx. -28 °C.
This concentration should be
maintained all year round. The use of additional coolant additives that
intend to give additional corrosionprotection or seal against minor leaks
can cause function problems. Liability
for consequences resulting from the
use of additional coolant additives will be rejected.
Washer fluid Use only washer fluid approved for
the vehicle to prevent damage of
wiper blades, paintwork, plastic and
rubber parts. Consult a workshop.
Brake fluid Over time, brake fluid absorbs
moisture which will reduce braking
effectiveness. The brake fluid should
therefore be replaced at the specified
interval.
AdBlue Only use AdBlue to reduce the
nitrogen oxides in the exhaust
emission 3 141.
Page 223 of 259
Technical data221Technical dataVehicle identification..................221
Vehicle Identification Number ..221
Identification plate ...................222
Engine identification ................222
Vehicle data ............................... 223
Recommended fluids and lubricants ................................ 223
Engine data ............................. 224
Vehicle weight ......................... 226
Vehicle dimensions .................233
Capacities ................................ 242
Tyre pressures ........................ 243Vehicle identification
Vehicle IdentificationNumber
The Vehicle Identification Number
(VIN) is visible through the
windscreen.
The VIN is also displayed behind a
removable plastic cover on the front
right hand door step.Unclip the
covers using a flat blade screwdriver
to access.
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222Technical dataIdentification plate
The identification plate is located on
the right hand door pillar.
Information on identification plate:1:manufacturer's name2:certification number3:vehicle identification number4:permissible gross vehicle
weight rating in kg5:permissible gross train weight
in kg6:maximum permissible front axle load in kg7:maximum permissible rear axle
load in kg8:engine type9:engine identification code10:fabrication number11:vehicle paint code
Notice
The identification plate on your
vehicle may differ from the
illustration shown.
The combined total of front and rear
axle loads must not exceed the
permissible gross vehicle weight. For
example, if the front axle is bearing its
maximum permissible load, the rear
axle can only bear a load that is equal
to the gross vehicle weight minus the front axle load.
The technical data is determined in
accordance with European
Community standards. We reserve
the right to make modifications.
Specifications in the vehicle
documents always have priority over
those given in this manual.
Engine identifier code and enginenumber
Stamped on the engine cylinder block
and on a label attached to the timing
chain cover, depending on variant.
Engine identification
The technical data tables show the
engine identifier code. Engine data
3 224.
To identify the respective engine,
refer to the engine power in the EEC
Certificate of Conformity provided
with your vehicle or other national
registration documents.