
694
HIGHLANDER_U (OM48F09U)
What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. (P. 115)
●If you lose your keys or electronic keys, the risk of vehicle theft increases
significantly. Contact your Toyota dealer immediately. ( P. 118)
●Is the key battery weak or depleted? (P. 538)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( P. 229)
●Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. (P. 115, 149)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (P. 124)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened

695What to do if... (Troubleshooting)
HIGHLANDER_U (OM48F09U)
●Is the shift lever in P? (P. 225)
●Is the steering wheel unlocked? ( P. 225)
●Is the battery discharged? (P. 627)
●Did you press the engine switch while firmly depressing the brake pedal?
( P. 228)
●Is the shift lever in P? ( P. 230)
●Is the electronic key anywhere detectable inside the vehicle?
( P. 147)
●Is the steering wheel unlocked? ( P. 231)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way.
( P. 625)
●Is the battery discharged? ( P. 627)
If you think something is wrong
The engine does not start
(vehicles without a smart key system)
The engine does not start
(vehicles with a smart key system)

701Alphabetical index
HIGHLANDER_U (OM48F09U)
Anti-lock Brake System (ABS) ...................................... 301
Function ................................ 301
Warning light ......................... 570
Armrest ..................................... 467
Assist grips .............................. 468
Audio input............................... 344
Audio system ........................... 340
Audio input ............................ 344
AUX port/USB port ............................. 344
CD player .............................. 358
iPod....................................... 364
MP3/WMA disc ..................... 358
Optimal use........................... 355
Portable music player ........... 372
Radio .................................... 356
Steering wheel audio switch ................................. 343
USB memory ........................ 368
Automatic High Beam ............. 246
Automatic light control system .................................... 241
Automatic transmission.......... 234 If the shift lever cannot be shifted from P ..................... 623
S mode ................................. 236
AUX port ................................... 344
Auxiliary boxes ................ 455, 458 Back door ................................ 127
Back-up lights
Replacing light bulb .............. 545
Wattage ................................ 651
Battery ...................................... 516
Battery checking ................... 516
If the vehicle has discharged battery ................................ 627
Preparing and checking before winter ...................... 326
Warning light......................... 569
Bluetooth
®
Audio system ....... ................. 385
Hands-free system
(for cellular phone) ............. 373
Bottle holders .......................... 452
Brake Fluid ...................................... 647
Parking brake ....................... 240
Warning light......................... 569
Brake assist ............................. 301
Break-in tips ............................ 193
Brightness control Instrument panel light control .................................. 94
BSM (Blind Spot Monitor) ....... 316 Blind Spot Monitor
function............................... 320
Rear Cross Traffic Alert function............................... 323
B

702Alphabetical index
HIGHLANDER_U (OM48F09U)
Care................................... 488, 492Aluminum wheels.................. 489
Exterior ................................. 488
Interior................................... 492
Seat belts .............................. 493
Cargo hooks............................. 457
CD player .................................. 358
Chains....................................... 328
Child restraint system ............... 61 Booster seats, definition ......... 62
Booster seats, installation ....... 73
Convertible seats, definition ............................... 62
Convertible seats,
installation ............................ 69
Front passenger occupant classification syst em............. 53
Infant seats, definition ............. 62
Infant seats, installation .......... 69
Installing CRS with LATCH anchors .................... 67
Installing CRS with seat belts ...................................... 69
Installing CRS with top tether strap ........................... 75 Child safety ................................ 60
Airbag precautions.................. 43
Back door precautions .......... 134
Battery precautions....... 517, 631
Child restraint system ............. 61
Glass hatch precautions ....... 143
How your child should wear the seat belt.......................... 36
Installing child restraints ......... 65
Moon roof precautions .......... 184
Panoramic moon roof precautions......................... 189
Power window lock switch .... 178
Power window precautions ... 180
Rear door child-protectors .... 124
Removed electronic key battery precautions............. 540
Seat belt extender precautions........................... 39
Seat belt precautions .............. 38
Seat heater precautions ....... 445
C

704Alphabetical index
HIGHLANDER_U (OM48F09U)
DoorsAutomatic door locking
and unlocking system ......... 124
Back door.............................. 127
Door lock............................... 119
Door windows ....................... 177
Open door warning buzzer ... 122
Open door warning light ............................. 571, 580
Outside rear view mirrors...... 175
Rear door child-protector ...... 124
Side doors............................. 119
Downhill assist control system (DAC)......................... 307
Driver’s seat position memory .................................. 163
Driving ...................................... 192
Break-in tips .......................... 193
Correct driving posture ........... 28
Procedures ........................... 192
Winter drive tips .................... 326
Dynamic radar cruise control .................................... 268
Dynamic Torque Control AWD system .......................... 302 Eco Driving Indicator .............. 105
EDR (Event data recorder)........ 10
Electric Power Steering
(EPS) ...................................... 302Function ................................ 302
Warning light......................... 570
Electronic key .......................... 112 Battery-saving function ......... 148
If the electronic key does not
operate properly ................. 624
Replacing the battery............ 538
Emergency flashers ................ 560
Emergency, in case of If a warning buzzer
sounds................................ 569
If a warning light turns on ..... 569
If a warning message is displayed ............................ 578
If the battery is discharged ... 627
If the electronic key does not operate properly ........... 624
If the engine will not start ...... 621
If the shift lever cannot be shifted from P ..................... 623
If you have a flat tire ............. 596
If you think something is wrong ................................. 567
If your vehicle becomes stuck ................................... 635
If your vehicle has to be
stopped in an emergency ... 561
If your vehicle needs to be towed.................................. 563
If your vehicle overheats....... 632E

707Alphabetical index
HIGHLANDER_U (OM48F09U)
I/M test ...................................... 502
Identification ............................ 639Engine................................... 640
Vehicle .................................. 639
Ignition switch
(engine switch) .............. 225, 228
Illuminated entry system ........ 449
Immobilizer system ................... 80
Indicators ................................... 89
Initialization Maintenance ......................... 496
Moon roof.............................. 183
Panoramic moon roof ........... 183
Power back door ................... 134
Power windows ..................... 179
Tire pressure warning system ... ............... 523
Inside rear view mirror ............ 173
Interior lights............................ 448 Switch ................................... 448
Wattage ................................ 651
Intuitive parking assist
*
Jack Positioning the jack ............... 507
Vehicle-equipped jack........... 597
Jack handle .............................. 597
Jam protection function Moon roof.............................. 182
Panoramic moon roof ........... 187
Power back door ................... 133
Power windows ..................... 178 Keyless entry
Smart key system ................. 119
Wireless remote
control ........................ 120, 128
Keys .......................................... 112
Battery-saving function ......... 148
Electronic key ....................... 112
Engine switch ............... 225, 228
If the electronic key does not operate properly ................. 624
If you lose your keys ............. 115
Key number plate ................. 112
Keyless entry ................ 119, 128
Mechanical key ..................... 114
Replacing the battery............ 538
Warning buzzer .................... 147
Wireless remote control
key...................................... 113
Knee airbags .............................. 41
I
J
K
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”

711Alphabetical index
HIGHLANDER_U (OM48F09U)
ReplacingElectronic key battery ........... 538
Fuses .................................... 541
Light bulbs ............................ 545
Tires ...................................... 596
Wireless remote control
battery ................................ 538
Reporting safety defects
for U.S. owners ...................... 680
Resetting the message indicating maintenance is
required .................................. 496
Roof rails .................................. 204
Safety Connect ........................ 477
Seat belt reminder light........... 571
Seat belts.................................... 30 Adjusting the seat belt ............ 33
Automatic Locking Retractor............................... 35
Child restra int system
installation ............................ 69
Cleaning and maintaining the seat belt ........................ 493
Emergency Locking Retractor............................... 35
How to wear your seat belt ..... 28
How your child should wear the seat belt .......................... 36
Pregnant women, proper seat belt use ......................... 37
Reminder light and buzzer .... 571
Seat belt extender................... 36
Seat belt pretensioners ........... 34
SRS warning light ................. 570 Seat heaters ............................. 446
Seat position memory ............. 163
Seat ventilators........................ 446
Seating capacity ...................... 206
Seats ................................. 154, 156
Adjustment.................... 154, 156
Adjustment precautions................. 155, 162
Child seats/child restraint system installation ................ 65
Cleaning ............................... 493
Driving position memory ....... 163
Head restraints ..................... 167
Properly sitting in the seat ...... 28
Seat heaters ......................... 446
Seat position memory ........... 163
Seat ventilators ..................... 446
Sensor Automatic headlight system .......... ...................... 243
Automatic High Beam system .......... ...................... 251
Inside rear view mirror .......... 174
Intuitive parking assist
*
LDA (Lane Departure
Alert)................................... 283
Radar sensor ........ 277, 310, 319
Rain-sensing windshield
wipers ................................. 255
Shift lever ................................. 234
Automatic transmission ........ 234
If the shift lever cannot be shifted from P ................ 623
S mode ................................. 236
Shift lock system ..................... 623
Shopping bag hooks ............... 457
Side airbags ............................... 41
S
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”

715Alphabetical index
HIGHLANDER_U (OM48F09U)
Warning buzzersBrake system ....... ................. 569
Downshifting ......................... 237
Electric power steering system ......... ....................... 570
Key reminder ........................ 592
Open back door .................... 571
Open door ............................. 571
Open glass hatch .................. 571
Open moon roof .................... 571
Seat belt reminder ................ 571
Warning lights............................ 87 ABS....................................... 570
Brake system ....... ................. 569
Charging system ................... 569
Electric power steering system ......... ....................... 570
Low engine oil pressure ........ 569
Low fuel level ........................ 571
Malfunction indicator lamp .... 569
Master warning light.............. 571
Open back door .................... 571
Open door ............................. 571
Open glass hatch .................. 571
Open moon roof .................... 571
Pre-collision system .............. 570
Seat belt reminder light ......... 571
Slip indicator ......................... 570
SRS ...................................... 570
Tire pressure......................... 571 Warning messages.................. 578
Washer ............................. 253, 257
Checking............................... 519
Preparing and checking before winter ...................... 326
Switch ........................... 253, 257
Washing and waxing ............... 488
Weight Cargo capacity...................... 206
Load limits ............................ 206
Weights................................. 638
Wheels ...................................... 534 Replacing.............................. 534
Size....................................... 648
Window glasses ...................... 177
Window lock switch ................ 178
Windows................................... 177 Power windows..................... 177
Rear window defogger ..................... 428, 434
Windshield wiper de-icer ............................ 428, 435
Windshield wipers ........... 253, 257
Intermittent windshield wipers with interval
adjuster .............................. 253
Rain-sensing windshield
wipers ................................. 254
Winter driving tips ................... 326
Wireless remote control key .......................................... 113Battery-saving function ......... 148
Locking/Unlocking ........ 120, 128
Replacing the battery............ 538
WMA disc ................................. 358
W
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S
MANUAL”