
TABLE OF CONTENTS6
HIGHLANDER_U (OM48F09U)7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 488
Cleaning and protecting the vehicle interior ........... 492
7-2. Maintenance Maintenance requirements ................... 495
General maintenance ........ 498
Emission inspection and maintenance (I/M)
programs ......................... 502
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 503
Hood.................................. 505
Positioning a floor jack ...... 507
Engine compartment ......... 508
Tires .................................. 520
Tire inflation pressure........ 531
Wheels .............................. 534
Air conditioning filter .......... 536
Wireless remote control/ electronic key battery ...... 538
Checking and replacing fuses ............................... 541
Light bulbs ......................... 545 8-1. Essential information
Emergency flashers ........... 560
If your vehicle has to be stopped
in an emergency .............. 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 563
If you think something is wrong ........................... 567
Fuel pump shut off system ............................. 568
If a warning light turns on or a warning buzzer
sounds ............................. 569
If a warning message is displayed...................... 578
If you have a flat tire .......... 596
If the engine will not start ........................... 621
If the shift lever cannot be shifted from P ............. 623
If the electronic key does not operate properly ....... 624
If the vehicle battery is discharged ................... 627
If your vehicle overheats.... 632
If the vehicle becomes stuck ................................ 635
7Maintenance and care8When trouble arises

11
HIGHLANDER_U (OM48F09U)The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlor-
ate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■
General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regard ing children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.

1503-2. Opening, closing and locking the doors
HIGHLANDER_U (OM48F09U)■
Note for the entry function
●Even when the electronic key is within the effective range (detection areas),
the system may not operate properly in the following cases:
• The electronic key is too close to the window or outside door handle, near
the ground, or in a high place when the doors are locked or unlocked.
• The electronic key is near the ground or in a high place, or too close to
the rear bumper center when the back door is opened.
• The electronic key is on the instrument panel or floor, or in the auxiliary box of the driver's side instrument panel, door pockets or glove box when
the engine is started or engine switch modes are changed.
● Do not leave the electronic key on top of the instrument panel or near the
door pockets when exiting the vehicle. Depending on the radio wave recep-
tion conditions, it may be detected by the antenna outside the cabin and the
door will become lockable from the outside, possibly trapping the electronic
key inside the vehicle.
● As long as the electronic key is within the effective range, the doors may be
locked or unlocked by anyone. However, only the doors detecting the elec-
tronic key can be used to unlock the vehicle.
● Even if the electronic key is not inside the vehicle, it may be possible to start
the engine if the electronic key is near the window.
● The doors may unlock or lock if a large amount of water splashes on the
door handle, such as in the rain or in a car wash when the electronic key is
within the effective range. (The doors will automatically be locked after
approximately 60 seconds if the doors are not opened and closed.)
● If the wireless remote control is used to lock the doors when the electronic
key is near the vehicle, there is a possibility that the door may not be
unlocked by the entry function. (Use the wireless remote control to unlock
the doors.)
● Touching the door lock or unlock sensor while wearing gloves may prevent
lock or unlock operation. Remove the gloves and touch the lock or unlock
sensor again.
● When the lock operation is performed using the lock sensor, recognition sig-
nals will be shown up to two consecutive times. After this, no recognition
signals will be given.
● If the door handle becomes wet while the electronic key is within the effec-
tive range, the door may lock and unlock repeatedly. In that case, follow the
following correction procedures to wash the vehicle:
• Place the electronic key in a location 6 ft. (2 m) or more away from the
vehicle. (Take care to ensure that the key is not stolen.)
• Set the electronic key to battery-saving mode to disable the smart key system. ( P. 148)

1513-2. Opening, closing and locking the doors
3
Operation of each component
HIGHLANDER_U (OM48F09U)●
If the electronic key is inside the vehicle and a door handle becomes wet
during a car wash, a message may be shown on the multi-information dis-
play and a buzzer will sound outside the vehicle. To turn off the alarm, lock
all the doors.
● The lock sensor may not work properly if it comes into contact with ice,
snow, mud, etc. Clean the lock sensor and attempt to operate it again, or
use the lock sensor on the lower part of the door handle.
● A sudden handle operation or a handle operation immediately after entering
the effective range may prevent the doors from being unlocked. Touch the
door unlock sensor and check that the doors are unlocked before pulling the
door handle again.
● Unlocking the vehicle may take more time if another electronic key is within
the effective range.
■ When the vehicle is not driven for extended periods
●To prevent theft of the vehicle, do not leave the electronic key within 6 ft. (2
m) of the vehicle.
● The smart key system can be deactivated in advance. ( P. 668)
■ To operate the system properly
Make sure to carry the electronic key when operating the system. Do not get
the electronic key too close to the vehicle when operating the system from the
outside of the vehicle.
Depending on the position and holding condition of the electronic key, the key
may not be detected correctly and the system may not operate properly. (The
alarm may go off accidentally, or the door lock prevention function may not
operate.)
■ If the smart key system do es not operate properly
● Locking and unlocking the doors: Use the mechanical key. ( P. 624)
● Starting the engine: P. 625
■ Customization
Settings (e. g. smart key system) can be changed.
(Customizable features: P. 668)
■ If the smart key system has been deactivated in a customized setting
●Locking and unlocking the doors:
Use the wireless remote control or mechanical key. ( P. 120, 624)
● Starting the engine and changing engine switch modes: P. 625
● Stopping the engine: P. 2 2 9

1793-5. Opening and closing the windows
3
Operation of each component
HIGHLANDER_U (OM48F09U)■
When the power window does not close normally (windows with one-
touch closing function only)
If the jam protection function is operating abnormally and a window cannot be
closed, perform the following operations using the power window switch on
the relevant door.
●Vehicles without a smart key system: After stopping the vehicle, the window
can be closed by holding the power window switch in the one-touch closing
position while the engine switch is turned to the “ON” position.
Vehicles with a smart key system: After stopping the vehicle, the window
can be closed by holding the power window switch in the one-touch closing
position while the engine switch is turned to IGNITION ON mode.
● If the window still cannot be closed even by carrying out the operation
explained above, initialize the function by performing the following proce-
dure.
Hold the power window switch in the one-touch closing position. Continue
holding the switch for a further 6 seconds after the window has closed.
Hold the power window switch in the one-touch opening position. Con-
tinue holding the switch for a further 2 seconds after the window has
opened completely.
Hold the power window switch in the one-touch closing position once
again. Continue holding the switch for a further 2 seconds after the win-
dow has closed.
If you release the switch while the window is moving, start again from the
beginning.
If the window continues to close but then re-open slightly even after perform-
ing the above procedure correctly, have the vehicle inspected by your Toyota
dealer.
■ Door lock linked window operation (windows with one-touch closing
function only)
●The power windows can be opened and closed using the key or mechanical
key.
* (P. 121, 624)
● The power windows can be opened using the wireless remote control.
*
(P. 120)
*: These settings must be customized at your Toyota dealer.
■ Customization
Settings (e.g. linked door lock operation) can be changed.
(Customizable features: P. 668)
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4716-4. Using the other interior features
6
Interior features
HIGHLANDER_U (OM48F09U)■
Programming HomeLink®
Point the remote control
transmitter for the device 1 to
3 in. (25 to 75 mm) from the
HomeLink
® buttons.
Keep the HomeLink® indicator
light in view while programming.
For U.S.A. owner’s
Press and hold the
HomeLink
® button you want
to program and the hand-
held transmitter button simul-
taneously. When the
HomeLink
® indicator light
changes from slowly flashing
orange to rapidly flashing
green (rolling code) or contin-
uously lit green (fixed code),
release both buttons.
Programming an entry gate (for U.S.A. owners)/Programming a
device in the Canadian market
With one hand, press and hold the HomeLink
® button you want
to program. With your other h and, press and release the remote
control transmitter every 2 seconds and repeat this cycle until the
HomeLink
® indicator light starts to flash rapidly. Then, release
the buttons.
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5177-3. Do-it-yourself maintenance
7
Maintenance and care
HIGHLANDER_U (OM48F09U)■
After recharging/reconnecting the ba ttery (vehicles with a smart key sys-
tem)
The engine may not start. Follow the procedure below to initialize the system.
Shift the shift lever to P.
Open and close any of the doors.
Restart the engine.
● Unlocking the doors using the smart key system may not be possible imme-
diately after reconnecting the battery. If this happens, use the wireless
remote control or the mechanical key to lock/unlock the doors.
● Start the engine with the engine switch in ACCESSORY mode. The engine
may not start with the engine switch turned off. However, the engine will
operate normally from the second attempt.
● The engine switch mode is recorded by the vehicle. If the battery is discon-
nected and reconnected, the vehicle will return the engine switch mode to
the status it was in before the battery was disconnected. Make sure to turn
off the engine before disconnecting the battery. Take extra care when con-
necting the battery if the engine switch mode prior to the battery being dis-
connected is unknown.
If the system will not start even after multiple attempts, contact your Toyota
dealer.
WARNING
■ Chemicals in the battery
Batteries contain poisonous and corrosive sulfuric acid and may produce
hydrogen gas which is flammable and explosive. To reduce the risk of death
or serious injury, take the following precautions while working on or near the
battery:
●Do not cause sparks by touching the battery terminals with tools.
● Do not smoke or light a match near the battery.
● Avoid contact with eyes, skin and clothes.
● Never inhale or swallow electrolyte.
● Wear protective safety glasses when working near the battery.
● Keep children away from the battery.
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6248-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
Use the mechanical key (P. 1 1 4 )
in order to perform the following
operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
( P. 179, 182)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
( P. 179, 182)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate prop-
erly (vehicles with a smar t key system)
If communication between the electronic key and vehicle is
interrupted ( P. 149) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the engine ca n be started by following the
procedure below.
Locking and unlocking the doors and key linked functions
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