2016 MERCEDES-BENZ METRIS ESP

Example: washerfluid reservoir
Add windshield washe rconcentrate to the
washe rfluid al lyea rround. Observ ethe infor-
matio nregarding washe rfluid under "Service
Products and Capacities" (
Ypage 302).
Adding washe rfluid
XMixt he washe rfluid to the appropriate mixing
ratio in acontaine rbeforehand.
XOpe nthe hoo d(Ypage 241).
XPull cap :on the washe rfluid reservoir
upwards at the tab.
XAdd the premixe dwashe rfluid.
XPress cap :onto the fille rneck unti lit
engages audibly.
XClose the hood.
Maintenance
General notes
HEnvironmental note
Observ emeasures to protect the environ-
ment when working on the vehicle. Yo umust
observe the legalr equirements when dispos-
ing of servic eproducts, e.g .engine oil. This
also includes al lcomponents, e.g .filters,
which have come into contact with service
products. Any qualified specialist workshop
can provid einformatio nabout this.
Dispose of empty containers, cleaning cloths
and car eproducts in an environmentally
responsibl emanner. Compl ywitht he instruc-
tions for us eofthe car eproducts.
Do not runt he engine for longert hanneces-
sary when the vehicl eisstationary. Before carrying outm
aintenance measures and
repairs, yo umustrea dt he following documents
relating to maintenance measures and repairs:
Rthe applicabl esections of the technica ldoc-
umentation, e.g .the Operator' sManualand
workshop information.
Rregulations such as industria lsafety regula-
tions and accident prevention regulations.
While working under the vehicle, yo umust
secur ethe vehicl eonjack stands with sufficient
load capacity.
Never us eavehicl ejack instea dofstands. The
jack is designe donlytor aisethe vehicl efor a
short time when changing awheel .Itisn ot
s ui

te df or performing maintenance work under
the vehicle.
Please also refer to the notesa boutqualified
specialist workshops(
Ypage 29).
The scop eand regularity of the inspectio nand
maintenance work primaril ydepen dont he
ofte ndiverse operating conditions. Specialist
knowledg ebeyond the scop eofthisOperator's
Manua lisrequired when carrying outt esting
and maintenance work. Thi sworks houl donlyb e
carrie doutby trained staff.
The vehicl eMaintenance Bookle tdescribe sthe
scop eand frequency of maintenance work and
contains additional notes on the Limite dWar-
ranty. Yo uwillf ind informatio nabout service
products approved by Mercedes-Benz and
capacitie sunder "Service products and capaci-
ties" (
Ypage 295)
Maintenance services must be carrie doutin
accordance with the provisions and recommen-
dations in the Maintenance Booklet. Not doing
so could voi dthe warranty claim and lead to
refusal of goodwil lgestures afte rthe manufac-
turer hass ubmitted adamag ereport.
Observ ethe informatio nunder "Mercedes-Benz
genuine parts" (
Ypage 31).
Service interval display
General notes
The servic eintervald isplay informs yo uofthe
next servic eduedate. Informatio nonthe typ eof
servic eand servic eintervals can be found in the
Maintenance Booklet.
iThe servic eintervald isplay does not provide
informatio nabout the engine oill evel.T he
Maintenance247
Maintenance and care
Z

service interval displayshould therefore not
be confused with the engine oil level display.
For example, the displays hows one of the fol-
lowing service messages for afew seconds:
RNext Service Ain..Days
RServiceADueorService ADue
RServ. AExceed. by .. Days
Then either the remaining time or distance until
the next service due date is displayed. If the
service due date has been exceeded, the
elapsedt ime or distance traveled after the over-
due service date is shown. The letter in the dis-
play message indicates which service is due. A
stands foraminor service and Bforam ajor ser-
vice.
Aq ualified specialist workshop, e.g. an author-
ized Mercedes-Benz Commercial Van Center,
will reset the service interval displaya fter the
service work has been carried out. You can also
obtain further information on maintenance
work, for example.
The prescribed service interval is based on nor- mal vehicle use. Service work will need to be
performed more frequently than prescribed if
the vehicle is operated under more arduousc on-
ditions or with higher loads. Such arduousc on-
ditions include:
Rregularc ity driving with frequent intermediate
stops
Rdriving predominantly short distances
Rfrequent operation in mountainous terrain or
on poor road surfaces
Rleaving the engine idling for long periods on a frequent basis
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for example,
replaced more frequently. Under more arduous
operating conditions, the tires must be checked more often. Further information can be obtained
at aq ualified specialist workshop, e.g. an
authorized Mercedes-Benz Commercial Van
Center.
Hiding service messages
Vehicles without steering wheel buttons
XPress the 3button on the instrument clus-
ter.
Vehicles with steering wheel buttons
XPress the aor% button on the steering
wheel.
Callingupt he service due date
Vehicles without steering wheel buttons
The vehicle must be stationary. Use the buttons
in the instrument cluster.
XTurn the key to position 2in the ignition lock.
XPress Èto select the service display.
The displays howsapossible service mes-
sage.
Vehicles with steering wheel buttons
Using the steering wheel buttons
XTurn the key to position 2in the ignition lock.
XPress =or; to select the Servicemenu.
XPress the9or: button to select the
ASSYST PLUSsubmenu and press ato
confirm.
The displays hows the service due date.
Battery
Important safety notes
Work on the battery, e.g. removing or installing,
requires specialist knowledge and the use of
special tools. Therefore, always have work on
the battery carried out at aqualified specialist
workshop.
GWARNING
Work carried out incorrectly on the battery
can lead, for example, to ashort circuit and
thus damage the vehicle electronics. This can
lead to function restrictions applying to
safety-relevant systems, e.g the lighting sys-
tem, the ABS (anti-lock braking system) or the
ESP
®(Electronic Stability Program). The oper-
ating safety of your vehicle may be restricted.
You could lose control of the vehicle, for
example:
Rwhen braking
Rin the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is arisk of an accident.
In the event of ashort circuit or asimilari nci-
dent, contact aqualified specialist workshop
248Battery
Maintenance and care

immediately. Do not drive any further. You
should have all work involvingthe battery car-
ried out at aqualified specialist workshop.
Further information can be foundu nder "ABS"
(
Ypage 62) and under "ESP®"(Ypage 64).
GWARNING
Electrostatic build-up can lead to the creation of sparks, which could ignit ethe highly explo-
sive gases of abattery. There is arisk of an
explosion.
Before handlin gthe battery, touc hthe vehicle
body to remove any existin gelectrostatic
build-up.
The flammable gas mix is produced when the
battery is charged or when the vehicle is jump-
started.
Always make sure that neither you nor the bat-
ter ya re electro statically charged. Electrostatic
charging results, for example, from:
Rwearings ynthetic clothing
Rfriction betwee nclothing and the seat
Rdraggingorp ushingthe battery across carpet
flooring or any other synthetic materials
Rrubbingt he battery with cloths or towels.
Comply with the followings afetyprecautions
and tak eprotective measuresw hen handling
batteries.
Risk of explosion.E xplosive oxyhy-
drogen is produced when batteries
are being charged. Only charge bat-
teries in well-ventilated areas.
Fire ,open flames and smoking are
therefore prohibited when working
on the battery. Avoid creating
sparks.
Batter yacid is caustic. Avoid con-
tac twith the skin ,eyes or clothing.
Wear acid-proof protective gloves.I f
skin or clothes are splashed with
acid, neutralize the splashes imme-
diately with soapy water or an acid
neutralizer, and the nclean the affec-
ted areas with water .Consult adoc-
tor if necessary.
Wear eye protection. When mixing
water and acid, the liquid can splash
int oy our eyes. Rinse acid splashes
to the eyes immediately with clean water and contac
tadoctor immedi-
ately.
Keep children at asafe distance.
Children are not able to assess the
danger sposed by batteries and
acid.
When handlin gbatteries, observe
the safetyp recautionsand special
protective measuresc ontained in
this Operator's Manual.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of the mwith
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to aqualified spe-
cialist workshop or aspecial
collection point for used bat-
teries.
Observe the followingn otes:
RRecharge the battery more frequently, if you:
-predominantly drive shortd istances
-predominantly drive at low outside temper-
atures
-leave the vehicle parked for alengthy
period
In order for the batteries to achiev etheir max-
imum possible service life, the ymust always
be sufficiently charged.
RConsult an authorized Mercedes-Ben zCom-
mercial Van Center if you wish to leave your
vehicle parked for along period of time.
RWhen you park the vehicle, remove the Smart-
Key if you do not require any electrical con-
sumers. The vehicle will the nuse very little
energy, thus conserving battery power.
RIf your vehicle requiresj ump-starting, or if you
wish to provide jump-startin gassistanc eto
another vehicle, only use the jump-starting
Battery249
Maintenance and care
Z

Care
Notes on care
GWARNING
If you use opening sinthebodywork or
detachable part sassteps, you could:
Rslip and/or fall
Rdamag ethe vehicle and caus eyourself to
fall.
Thereisar iskofi njury.
Always use secure climbinga ids, e.g.asuita-
ble ladder.
!Do no tuse th elower slidingd oor guide (car-
riage )asas tep. Otherwise, you coul ddamage
th ep anelinga nd/or theslidingd oor mecha-
nism.
!For cleanin gyour vehicle ,donotuse any of
th ef ollowing:
Rdry, roug horhard cloths
Rabrasive cleanin gagents
Rsolvents
Rcleanin gagents containing solvents
Do no tscrub.
Do no ttou ch th esurfaces or protective films
withh ard objects, e.g .aringori ce scraper.
You coul dotherwise scratch or damag ethe
surfaces and protective film.
!Do no tpark th evehicle for an extended
period straigh tafter cleanin git, particularly
after having cleane dthe wheelsw ithwheel
cleaner. Wheelc leaners couldcause
increased corrosion of th ebrak ediscsa nd
brak epads/linings. For this reason,y ou
should driv efor afew minute safter cleaning.
Brakin gheatst hebrak ediscsa nd thebrake
pads/linings, thus dryin gthem. The vehicle
can then be parked.
HEnvironmental note
Only clean your vehicle at specially designed
wash bays. Dispose of emptyc ontainers and
used cleanin gproduct sinane nvironmentally
responsible manner.
HEnvironmental note
Dispose of emptyp ackagingand cleaning
cloth sinane nvironmentall yresponsible man-
ner.
Regular car eofyour vehicle is acondition for
retaining th equalityint helongt erm.
Use car eproduct sand cleanin gagents recom-
mended and approved by Mercedes-Benz.
Washingt hevehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Brakin gefficienc yisreduced after washing
th ev ehicle .Thereisar iskofana ccident.
Afte rthe vehicle has been washed, brake
carefull ywhile payinga ttentiontothetraffic
conditionsu ntil full braking power is restored.
!Makesure that th eautomatic car wash is
suitable for th esizeoft hevehicle.
Before washingt hevehicle in an automatic
car wash, fold in th eexteri or mirror sand
remove any additional antennas .Otherwise,
th ee xteri or mirror ,antenna or th evehicle
itself coul dbedamaged.
Makes ure that th eexteri or mirror sare fully
folded out again and that any additional
antennas are re-installed when you leave the
automatic car wash.
!Makes ure that:
Rthes ide windows and th eroofa re com-
pletely closed
Rth ec limate control blower is switched off
Rthew indshield wiper switch is at position 0
The vehicle coul dotherwise be damaged.
You can wash th evehicle in an automatic car
wash from th everys tart.
Wash off exces sdirt before cleanin gthe vehicle
in an automatic car wash.
Afte rputtin gthe vehicle throug hanautomatic
car wash, wipe off wax from:
Rth ew indshield
Rthew indshield wiper blades
254Care
Maintenance and care

This will prevent smears and reduce wiping
noises caused by residue on the windshield.
Ron vehicles with rear doors, from the rear view
camera lens in the top of the license plate
molding (
Ypage 257)
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirementsofthe country
you are currently in when washing by hand.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse asoft car sponge.
XUse amild cleaning agent, e.g. aMercedes-
Benz approved car shampoo.
XThoroughly hose down the vehicle with agen-
tle jet of water.
XDo not point the water jet directly towards the
air inlets.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with achamois.
XDo not let the cleaning agents dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
GWARNING
The water jet from acircular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components .Compo-
nentsd amaged in this way may fail unexpect-
edly. There is arisk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Under no circumstances use power washers
in the vehicle interior. The pressurized water
and associated spray produced by the power
washer could cause extensive damage to the
vehicle.
!When using high-pressure cleaning equip-
ment,m aintainaminimum distance of
approx. 1ft(30 cm) between the spray nozzle
and the vehicle parts. Do not use apower
washer with around-jet nozzle. You could
damage the vehicle or engine parts.
!Keep the water jet moving constantly while
cleaning. This will avoid causing damage to
the vehicle.
Do not point the water jet at:
Rdoor joints
Rrear view camera
Rair bellows
Rbrake hoses
Rwheel balance weights
Relectrical components
Relectrical connections
Rseals
Rdrive train, especially not at the intermedi-
ate bearing of the propeller shaft
Cleaning the engine
!Water must not enter intak eorventilation
openings. When cleaning with high pressure
water or steam cleaners, the spray must not
be aimed directly at electrical components or the terminals of electrical lines.
Preserve the engine after the engine has been
cleaned. Protectt he belt drive system from
exposure to the preservative agent.
Also observe the information under "Power
washers" (
Ypage 255).
Cleaning the paintwork
!Do not affix:
Rstickers
Rfilms
Rmagnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosived eposits, areas affected by
corrosion and damage caused by inadequate
care cannot alwaysbec ompletely repaired. In
such cases, visit aqualified specialist workshop.
Care255
Maintenance and care
Z

Cleaning thesliding door
The car einstructionsdon otapply to electric
slidingd oors.
XRemove foreign object sfromt hevicinity of
contac tsurfaces ;and contac tpins :of
th es lidingd oor.
XClean contac tsurfaces ;and contact
pins :witham ild cleanin gagenta ndasoft
cloth.
Do no toil or grease contac tplates ;and
contac tpins :.
Cleaning th etrailer tow hitch
HEnvironmental note
Dispose of rags soaked in oil and grease in an
environmentall yresponsible manner.
!Do no tclean th eball couplingw ithapower
washer. Do no tuse solvents.
!Observ ethe note sona dditional car efor the
trailer to whitch (see th emanufacturer'so per-
atin ginstructions).
You can also have th emaintenance work on the
ball couplinga nd thetrailer to whitch carried out
by aq ualified specialist workshop.
Interior
Cleaning th einterior
!When usingl iquids to clean th evehicle inte-
rior ,observ ethe followingp oints:
RUnder no circumstances use power wash-
ers.
RMakesure that no fluid senter or remain in
gaps and cavities.
REnsure sufficient ventilatio nwhen clean-
ing.
RMakes ure that th evehicle interiorisc om-
pletely dry after cleaning.
Cleaning th edisplay
!For cleaning, do no tuse any of th efollowing:
Ralcohol-based thinner or gasoline
Rabrasive cleanin gagents
Rcommercially-available householdc leaning
agents
Thesem ay damag ethe display surface. Do
no tp ut pressure on th edisplay surface when
cleaning. This coul dlead to irreparable dam-
age to th edisplay.
XSwitch off th edisplay and let it coo ldown.
XClean th edisplay surface withac ommercially
available microfiber cloth and cleane rfor
TFT/LCD displays.
XDr yt he display surface usingad ry microfiber
cloth.
Cleaning th eplastic trim
GWARNING
Care product sand cleanin gagents containing
solvents caus esurfaces in th ecockpit to
become porous. As aresult, plastic part smay
com elooseint heevent of air bag deploy-
ment. Thereisar iskofi njury.
Do no tuse any car eproduct sand cleaning
agents to clean th ecockpit.
!Do no taffix th efollowingtop lastic surfaces:
Rstickers
Rfilms
Rscentedoil bottle sorsimilar items
You can otherwise damaget heplastic.
!Do no tallow cosmetics ,insect repellento r
sunscree ntocomeintoc ontac twitht heplas-
tic trim. This maintain sthe high-quality look of
th es urfaces.
XWipe th eplastic trim and th ecockpit witha
damp, lint-free cloth ,e.g.am icrofiber cloth.
XHeavy soiling: useamild detergentorc are
product sand cleanin gagents recommended
and approved by Mercedes-Benz.
258Care
Maintenance and care

Have the vehicle transported onatransporter or
trailer if it has transmission damage.
Whent owing, the automati ctransmission must
be in position N.Ifthe automati ctransmission
cannot be shifted to position N,havet he vehicle
transported on atransporter or trailer.
The battery mus tbeconnected and charged.
Otherwise ,you :
Rcannot turn the key to position 2in the igni-
tion lock
Rcannot shift the transmission to position N
Before the vehicle is towed, switch off the auto-
mati clocking feature (
Ypage 72). You could
otherwise lock yourself out of the vehicle when
pushing or towing away the vehicle.
Installing/removin gthe towing eye
The fixtur efor the front towing eyeisl ocated in the
bumper.
The rea rtowing eyeisl ocated underthe bumper.
If yo utow or tow-start avehicle, attach the tow-
ing device to rea rtowing eye ;.
If your vehicle is equipped with atrailer tow
hitch, attach the towing device to the trailer tow
hitch (
Ypage 162). Installing the front towing eye
XTake the towing eyea
nd screwdriver from the
vehicle tool kit (Ypage 260).
XPres sthe arro wonthe cover :and remove
cover :from the opening.
You will see the fixtur efor the towing eye.
XScrew in the towing eyec lockwise to the stop.
XInsert the screwdriver into the towing eyea nd
tighte nthe towing eye.
XStow the screwdriver in the vehicle tool kit
(Ypage 260).
Removing the front towing eye
XRemove the screwdriver from the vehicle tool
kit (Ypage 260).
XInsert the screwdriver into the towing eyea nd
turn the screwdriver counter-clockwise.
XUnscrew the towing eye.
XInsert cover :with the lu gatthe top and
pres sitinatt he bottom until it engages.
XStow the towing eyea nd the screwdriver with
the vehicle tool kit (Ypage 260).
Towing with the rear axle raised
!
Vehicles with automati ctransmission must
not be towe dwitht he rea raxler aised.T he
vehicle/trailer combinatio nmay otherwise
swerve or even roll over.
!The ignition mus tbeswitched off if the vehi-
cle is being towe dwitht he front or rea raxle
raised.O therwise,ESP
®may intervene and
damag ethe brake system.
Always raise the rea raxlef or towing away.
XSwitch on the hazard warning lamps
(Ypage 94).
XTur nthe front wheels to the straight-ahead
position.
XRelease the parking brake.
XIf necessary ,turn the key to position 0in the
ignition lock and remov eit.
XTake the key with yo uwhenleaving the vehi-
cle.
XDo not excee dthe towing speed of 30 mph
(50 km/h).
Please observe the important safety instruc-
tions whe ntowing your vehicle with the rea raxle
raised (
Ypage 264).
Tow-starting and towing away265
Breakdow nassistance
Z

Towingthe vehicle with both axles on
the ground
Important safety notes
GWARNING
Yo uc an no longe rstee rthe vehicl eifthe
steerin gwheel lock hasb eene ngaged .There
is ar iskofana ccident.
Alway sswitch off the ignition when towing the
vehicl ewithat ow cable or atow bar.
!Do not exceed the towing spee dof30mph
(50 km/h). Yo ucould otherwis edamag ethe
transmission.
Please observe the important safety notes
befor etowing your vehicl e(
Ypage 264).
Towingvehicle switha utomatic trans-
mission
XTurn the key to position 2in the ignition lock.
XDepres sthe brake peda land kee pit
depressed.
XShift the automatic transmission to position
N.
XLeave the key in position 2in the ignition lock.
XSwitch on the hazar dwarning lamps
(Ypage 94).
XReleas ethe parkin gbrake.
XReleas ethe brake pedal.
XDo not exceed the towing spee dof30m ph
(50 km/h).
Recovering avehicle that is stuck
!
When recovering avehicl ethath asbecome
stuck, pull it as smoothl yand evenly as pos-
sible. Excessive tractiv epower could damage
the vehicles.
If the drive wheels gett rapped on loose or
mudd yground ,recover the vehicl ewitht he
utmost care. Thi sisespecially the cas eifthe
vehicl eisladen .
Never attempt to recover avehicl ewithat railer
attached.
Pull ou tthe vehicl ebackwards ,ifpossible, using
the tracks it made when it becam estuck.
Transporting the vehicle
!
Yo um ayonl ysecur ethe vehicl ebythe
wheels ,not by parts of the vehicl esucha s
axl eors teerin gcomponents. Otherwise, the
vehicl ecould be damaged.
The towing ey eortrailer tow hitch can be used
to pull the vehicl eonto atrailer or transporte rif
yo uw ishtot ransport it.
XTurn the key to position 2in the ignition lock.
XShift the transmission to position N.
XReleasethe parkin gbrake.
If the vehicle is loaded:
XShift the transmission to position P.
XTurn the key to position 0in the ignition lock
and remove it.
XMake sure the parkin gbrake is applied.
XLash down the vehicle.
Tow-starting (emergency engine
starting)
Vehicle switha utomatic transmission
!Vehicles with automatic transmission must
not be tow-started .You could otherwis edam -
ag et he automatic transmission.
Yo uc an find informatio nonjump-starting under
"Jump-starting “(
Ypage 262).
Electrical fuses
The fuse allocation chart and important safety
informationonthe fuses can be found in the
"Fuse allocation chart" supplement.
266Electrical fuses
Breakdow nassistance