Benz, LLC has beeninformed in writing of
the necessity of such arepair.
(2) the sam edefect or damage, although less
serioust han described in (1) ,has been
repaired at least fou rtimes and Mercedes-
Benz has bee ninformed of the necessity of
such arepai rinw riting.
(3) the vehicle cannot be operate dfor more
than 30 calenda rdaysd ue to repairs result-
ing from the sam eorother majo rdefects or
damage.
Please send written notification to:
Mercedes-Benz USA, LLC
CustomerA ssistance Center
One Mercedes Drive
Montreal ,N07645-0350
Maintenance
The Service and Warranty Information booklet
describes al lthe necessar ymaintenance work
which should be performe datregula rintervals.
Alway sbring the Service and Warranty Informa-
tion booklet with yo uwhent aking the vehicle to
aM ercedes-Benz Commercial Van Center. Your
customer service adviso renters each service
into the Service and Warranty Information book-
let for you.
Breakdown assistance
The Mercedes-Benz Roadsid eAssistance Pro-
gramp rovides yo uwitht echnical assistance in
the case of abreakdown. You rtoll-free calls to
the Roadsid eAssistance Hotline are answered
by ours taff around the clock. 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadsid eAssistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information booklet to infor
musofachangeofa ddress, or
simplyp hone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCede s(1-800-367-6372) or
Customer Servic e(Ca nada )on
1-800-387-0100 .Thise nables us ,ifnecessary,
to contact yo uatany time.
If yo uselly ou rM ercedes, please leave al lthe
literature in the vehicl esothatiti savailable for
the next owner.
If your vehicl ewaspurchased as ausedv ehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
bookle torphone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada )on
1-800-387-0100.
Operatin gthe vehicle outside of the
USA and Canada
Whe ntraveling abroa dwithy ourv ehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleade dfuelfor vehicles with acatalytic
converter may not be available .Leade dfuel
can cause damag etothe catalytic converter.
RThe fue lmay have aconsiderably lower
octane rating. Unsuitabl efuelcan cause
engine damage.
Certai nMercedes-Benz model sare available in
Europe throug hourEuropean Delivery Program.
Please consult aMercedes-Benz Commercial
VanC enter for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montreal, N07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Introduction
iYou will generally findinformation about the
fuel grade on the filling pump. If there is no
identification on the filling pump, consult a
gas station attendant.
As atemporary measure, if the recommended
fuel is not available, you may also use regular
unleaded gasolinew ith an octane ratingof
87 AKI/91R ON. This may reduce the engine's
performance and increase fuel consumption.
Avoid drivingatf ull throttle and sudden accel-
eration. Never refuel using fuel with alower
AKI/RON rating.
iIn some countries, the available gasoline
may not be sufficiently low in sulfur. This fuel
can temporarily produceu npleasantodors,
especially on shortj ourneys. The odors are
reduce dassoon as sulfur-free fuel (sulfur
conten t<10 ppm) is used again for refueling.
For more information about refueling
(
Ypage 131).
Fuel additives
!Operating the engin ewith subsequently
added fuel additives can cause engin edam-
age. Do not mix fuel additives with fuel. This
does not include additives for the removal and
prevention of deposits. Gasoline can only be
mixe dwith additives recommended by
Mercedes-Benz. Follow the instructions in the
productd escription .You can findf urther
information on recommended additives in any
Mercedes-Ben zCommercial Van Center.
Mercedes-Ben zrecommends using brand-name
fuels with additives.
If you use fuels without these additives for along
period of time, depositsc an form.This primarily
formsont he inlet valve and in the combustion
chamber.
In some countries, the available fuel grade may
be inadequate. Residue could build up in the fuel
injection syste masaresult.Int his case, in con-
sultation with aMercedes-Ben zCommercial
Van Center, the fuel should be mixe dwith the
cleaning additiv
erecommen ded
by Mercedes-
Benz. You must observet he notes and mixing
ratio sindicated on the container.
Do not add other fuel additives to the fuel. This
resultsinu nnecessary cost sand can damage
the engine.
Information on fuel consumption
HEnvironmental note
CO
2(carbo ndioxide )isthe gas which scien-
tist sbelieve to be principally responsible for
global warming( the greenhouse effect). Your
vehicle's CO
2emissions are directly related to
fuel consumption and therefore dependo n:
Refficient use of the fuel by the engine
Rdrivingstyle
Rother non-technical factors, such as envi-
ronmental influences, road condition sor
traffic flow
You can minimize your vehicle's CO
2emis-
sionsbyd rivingcarefully and havingits erv-
iced regularly.
Only for certain countries: the respectiv ecur-
rentc onsumption and emissionv alues of your
vehicle can be foundint he COC papers (EC
CERTIFICATE OF CONFORMITY). These docu-
ments are supplied when the vehicle is deliv-
ered.
Consumption figures were foundint he currently
valid respectiv eversion:
Rfor vehicles up to and including the Euro 4
standard accordingtoEUD irective
80/1268/EEC
Rfor vehicles from the Euro 5standar daccord-
ing to regulation (EC )no. 715/2007
Rfor vehicles fromt he Euro6standard accord-
ing to regulation (EC )no. 595/2009
Fue lconsumption depends on:
Rthe vehicl eversion
Rthe style of driving
Rthe operating conditions
Rthe typ eorquality of the fuel used
The vehicl ewillu se mor efuelthanu sualin the
following situations:
Rat ver ylow outside temperatures
Rin city traffic
Rdurin gshort journeys
Ron mountainou sterrain
Rwhen towing atrailer
Observe the advic einthe "Protectio no
fthe
environment" sectio ntokeepf uelconsumption
lo w(
Ypage 27).
Service products and capacities297
Technica ldata
Z