2016 MERCEDES-BENZ GLC-Class maintenance

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instruc-
tions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
Rmodel
Rorder
Rcountry specification
Ravailability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
Rdesign
Requipment
Rtechnical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
ROperator's Manual
RMaintenance Booklet
REquipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the Mercedes-Benz Guides
App:
Apple®iOS
Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2535846200
É2535846200.ËÍ

Index....................................................... 4
Introduction......................................... 22
At a glance........................................... 31
Safety................................................... 41
Opening and closing...........................81
Seats, steering wheel and mirrors ..107
Lights and windshield wipers ..........123
Climate control ................................. 139
Driving and parking..........................151
On-board computer and displays ....237
Stowage and features ......................305
Maintenance and care ......................337
Breakdown assistance .....................353
Wheels and tires ............................... 373
Technical data................................... 405
Contents3

BrakesABS .................................................. 67
Adaptive Brake Assist ...................... 72
BAS .................................................. 68
BAS PLUS with Cross-Traffic
Assist ............................................... 68
Brake fluid (notes) ......................... 412
Display message ............................ 258
EBD .................................................. 75
Hill start assist ............................... 157
HOLD function ............................... 194
Important safety notes .................. 178
Maintenance .................................. 179
Parking brake ................................ 174
Riding tips ...................................... 178
Warning lamp ................................. 293
Breakdown
Where will I find...? ........................ 354
see Flat tire
see Towing away
Brightness control (instrument
cluster lighting) ................................... 32
Buttons on the steering wheel ......... 239
C
California
Important notice for retail cus-
tomers and lessees .......................... 24
Calling up a malfunction
see Display messages
Care
360° camera ................................. 349
Car wash ........................................ 344
Carpets .......................................... 352
Display ........................................... 350
Exhaust pipe .................................. 349
Exterior lights ................................ 348
Gear or selector lever .................... 350
Interior ........................................... 350
Matte finish ................................... 346
Notes ............................................. 343
Paint .............................................. 346
Plastic trim .................................... 350
Power washer ................................ 345
Rear view camera .......................... 348
Roof lining ...................................... 352
Seat belt ........................................ 351 Seat cover ..................................... 351
Sensors ......................................... 348
Side running board ........................ 348
Steering wheel ............................... 350
Trim pieces .................................... 350
Washing by hand ........................... 345
Wheels ........................................... 347
Windows ........................................ 347
Wiper blades .................................. 347
Wooden trim .................................. 350
Cargo compartment
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 94
Cargo compartment cover
Important safety notes .................. 313
Notes/how to use ......................... 313
Cargo compartment enlarge-
ment ................................................... 309
Cargo compartment floor
Important safety notes .................. 316
Opening/closing ............................ 316
Stowage well (under) ..................... 316
Cargo net
Attaching ....................................... 314
Important safety information ......... 314
Cargo tie down rings ......................... 312
CD player (on-board computer) ........ 249
Center console
Lower section .................................. 38
Upper section .................................. 37
Central locking
Locking/unlocking (SmartKey) ........ 83
Changing bulbs
High-beam headlamps ................... 131
Low-beam headlamps .................... 131
Opening and closing the side trim
panels ............................................ 132
Reversing lamps ............................ 132
Turn si
gnals (front) ......................... 132
Changing the media source ............. 248
Child
Restraint system .............................. 62
Child seat
Forward-facing restraint system ...... 65
LATCH-type (ISOFIX) child seat
anchors ............................................ 63
On the front-passenger seat ............ 64
Rearward-facing restraint system .... 65
6Index

Towing eye......................................... 355
Traffic Sign Assist
Display message ............................ 282
Function/notes ............................. 216
Important safety notes .................. 216
Instrument cluster display ............. 217
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 234
Trailer towing
Permissible trailer loads and
drawbar noseweights ..................... 234
Transfer case ..................................... 169
Transmission
see Automatic transmission
Transmission position display ......... 163
Transmission position display
(DIRECT SELECT lever) ...................... 163
Transporting the vehicle .................. 369
Trim pieces (cleaning instruc-
tions) .................................................. 350
Trip computer (on-board com-
puter) .................................................. 245
Trip odometer
Calling up ....................................... 244
Resetting (on-board computer) ...... 245
Trunk load (maximum) ...................... 415
Turn signals
Changing bulbs (front) ................... 132
Display message ............................ 273
Switching on/off ........................... 126
Two-way radio
Frequencies ................................... 406
Installation ..................................... 406
Transmission output (maximum) .... 406
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 90
From inside the vehicle (central
unlocking button) ............................. 89
V
Vanity mirror (in the sun visor) ........ 319
Vehicle
Correct use ...................................... 27
Data acquisition ............................... 28
Display message ............................ 287
Equipment ....................................... 23
Individual settings .......................... 252
Limited Warranty ............................. 28
Loading .......................................... 384
Locking (in an emergency) ............... 91
Locking (SmartKey) .......................... 83
Lowering ........................................ 399
Maintenance .................................... 24
Operating safety .............................. 25
Parking .......................................... 172
Parking for a long period ................ 176
Pulling away ................................... 157
Raising ........................................... 396
Reporting problems ......................... 27
Securing from rolling away ............ 396
Towing away .................................. 367
Transporting .................................. 369
Unlocking (in an emergency) ........... 90
Unlocking (SmartKey) ...................... 83
Vehicle data ................................... 415
Vehicle data
Roof load (maximum) ..................... 415
Trunk load (maximum) ................... 415
Vehicle dimensions ........................... 415
Vehicle emergency locking ................ 91
Vehicle identification number
see VIN
Vehicle identification plate .............. 408
Vehicle level
AIR BODY CONTROL ...................... 196
Display message ............................ 279
Vehicle tool kit .................................. 355
Video
Operating the DVD ......................... 249
VIN
Seat ............................................... 408
Type plate ...................................... 408
20Index

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes-
Benz. This could lead to malfunctions in
safety-relevant systems, e.g. the brake sys-
tem. Use only genuine Mercedes-Benz parts
or parts of equal quality. Only use tires,
wheels and accessories that have been spe-
cifically approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts
for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num-
ber (VIN) when ordering genuine Mercedes-
Benz parts (
Ypage 408).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle applies
in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories warranties. These are available at any
authorized Mercedes-Benz Center.
iShould you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to
you.
Introduction23
Z

Information for customers in Califor-
nia
UnderCalifornia law you may beentitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, ifafter a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts ispresumed for a retail
buyer or lessee ifone or more of the fol lowing
occurs:
(1) the same substantial defect or malfunc- tion results ina condition that islikely to
cause death or serious bodily injury ifthe
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have direct lynoti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e directly notified
us in writ ing of the need for its repair, or
(3) the vehicle isout of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should bedone at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor willrecord every servic e for you
in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help inthe event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered byour
agents 24 hours a day, 365 days a year.
1-8 00-FOR-MERCedes(1-800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section inthe Service and Warranty
booklet (Canada). You willfind both inyour
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notific ation of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
24Introduction

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
Rthe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sports Utility Vehicle
GWARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher roll-
over rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is sig-
nificantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts.
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
Introduction25
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the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at an authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-
tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle:
Rthe safety notes in this manual
Rthe vehicle technical data
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required ofmanufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
Introduction27
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