2016 MERCEDES-BENZ GL service

Information for customers in Califor-
niaUnder Califo rn ia law you may be entitled to a
replacement of your vehicle or a refund of the
purchase pric e or lease price, if after a rea-
son able number of repair attempts
Mercedes-Benz USA, LLC and/or it s author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by it s express
warranty. During the period of 18 months
from original deliv ery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the fol lowin g
occurs:
(1) the same substantial defect or malfunc-
tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driv en, that defect or malfunc-
tion has been subject to repair two or
more times, and you have direct ly noti-
fied Mercedes-Benz USA, LLC in writ ing
of the need for it s repair,
(2) the same substantial defect or malfunc-
tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you have directly notified
us i n writ ing of the need for its repair, or
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance The Se rvice and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Se rvice and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor will record every ser vic e for you
in the Se rvice and Warranty Booklet.
Breakdown assistance The Mercedes-Benz Roads ide Assistance
Program offers technical help in the event of a
breakdown. Calls to the toll-free Roads ide
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1- 800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roads ide Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Se rvice and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Not ific ation of Address Change"
in the Se rvice and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in26
Introduction

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCede s(1 -800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada If you plan to operate your vehicle in foreign
countries, please be aware that: R
service facilities or replacement parts may
not be readily available. R
unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic con-
verter. R
the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sports Utility Vehicle
G WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher roll-
over rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is sig-
nificantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts.
Operating safety
Important safety notes
G WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
G WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net- Introduction 27
Z

the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
an authorized Mercedes-Benz Center: R
work relevant to safety R
service and maintenance work R
repair work R
alterations, installation work and modifica-
tions R
work on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle: R
the safety notes in this manual R
the vehicle technical data R
traffic rules and regulations R
laws and safety standards pertaining to
motor vehicles
Problems with your vehicle If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. Introduction 29
Z

However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate
rescue card for your vehicle. The current res-
cue card contains the most important infor-
mation about your vehicle in a compact form,
e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, mal- functions, and user settings. This may include
information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.
COMAND/mbrace (Canada: TELEAID) If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as: R
how various systems in your vehicle are
operating R
whether or not the driver and passenger
seat belts are fastened R
how far (if at all) the driver is depressing the
accelerator and/or brake pedal and R
how fast the vehicle is traveling30
Introduction

i If the alarm continues for more than
30 seconds, the mbrace emergency call
system automatically notifies the Cus-
tomer Assistance Center. This is done
either by text message or data connection.
The emergency call system sends the mes-
sage or data provided that: R
you have subscribed to the mbrace ser-
vice. R
the mbrace service has been activated
properly. R
the necessary mobile phone network is
available. Protection against theft 79
Safety Z

You must open the service flap in the cargo
compartment before you can change the
bulbs in the brake lamp. X
To open: release service flap C at the top,
e.g. with a screwdriver, and swing it down-
ward in the direction of the arrow. X
Right side: remove the first-aid kit before-
hand and pull the parcel net down. X
To close: reinsert service flap C .
Brake lamp X
Switch off the lights. X
Open the cargo compartment. X
Open the service flap ( Y
page 138).X
Turn bulb holder C counter-clockwise and
remove it. X
Take bulb out of bulb holder C .X
Insert the new bulb into bulb holder C .X
Insert bulb holder C into the lamp and turn
it clockwise. X
Close the service flap ( Y
page 138).
Windshield wipers
Switching the windshield wipers
on/off
! Do not operate the windshield wipers
when the windshield is dry, as this could
damage the wiper blades. Moreover, dust
that has collected on the windshield can
scratch the glass if wiping takes place when
the windshield is dry. If it is necessary to switch on the windshield
wipers in dry weather conditions, always
use washer fluid when operating the wind-
shield wipers.
! If the windshield wipers leave smears on
the windshield after the vehicle has been
washed in an automatic car wash, wax or
other residues may be the reason for this.
Clean the windshield using washer fluid
after washing the vehicle in an automatic
car wash.
! Intermittent wiping with rain sensor: due
to optical influences and the windshield
becoming dirty in dry weather conditions,
the windshield wipers may be activated
inadvertently. This could then damage the
windshield wiper blades or scratch the
windshield.
For this reason, you should always switch
off the windshield wipers in dry weather.
Combination switch
G
? Windshield wiper offH
b Intermittent wipe, low (rain sensor
set to low sensitivity) I
c Intermittent wipe, high (rain sensor
set to high sensitivity) J

If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h) the vehicle covers a
distance of 44 ft (approximately 14 m) per
second.
Drive sensibly – save fuel Observe the following tips to save fuel: X
The tires should always be inflated to the
recommended tire pressure. X
Remove unnecessary loads. X
Remove roof carriers when they are not
needed. X
Warm up the engine at low engine speeds. X
Avoid frequent acceleration or braking. X
Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic and in
hilly terrain.
Drinking and driving
G WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs. Emission control
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. For this
reason, all work on the engine must be carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet.
ECO display
The ECO display provides feedback on how
economical your driving characteristics are.
The ECO display assists you in achieving the
most economical driving style for the selec-
ted settings and prevailing conditions. Your
driving style can significantly influence the
vehicle's consumption.
The ECO display consists of three bars: R
Accel. R
Constant R
Coasting Driving tips 193
Driving and parking Z

specialist workshop as soon as possible.
Adapt your driving style to the different brak-
ing characteristics.
Driving off-road increases the likelihood of
damage to the vehicle, which, in turn, can lead
to failure of the mechanical assembly or sys-
tems. Adapt your driving style to suit the ter-
rain conditions. Drive carefully. Have damage
to the vehicle rectified immediately at a quali-
fied specialist workshop.
Do not switch to transmission position N
when driving off-road. If you try to brake the
vehicle using the service brake, you could
lose control of the vehicle. If the gradient is
too steep for your vehicle, drive back down in
reverse gear.
General notes Read this section carefully before driving your
vehicle off-road. Practice by driving over more
gentle off-road terrain first.
Familiarize yourself with the characteristics
of your vehicle and the gear shift operation
before driving through difficult terrain.
The following driving systems are specially
adapted to off-road driving: R
Off-road program 1 and 2 (vehicles with the
ON&OFFROAD package) ( Y
page 258)R
LOW RANGE off-road gear (vehicles with
the ON&OFFROAD package)
( Y
page 259) R
Differential lock (vehicles with the
ON&OFFROAD package) ( Y
page 259)R
Off-road ABS ( Y
page 69)R
Off-road 4ETS ( Y
page 73)R
AIRMATIC package (vehicle level)
( Y
page 218) R
DSR (Downhill Speed Regulation)
( Y
page 257)
Observe the following notes: R
Stop the vehicle before starting to drive
along an off-road route. R
Select a vehicle level that is suitable for the
terrain. To avoid damaging the vehicle, make sure there is always sufficient ground
clearance. R
Check that items of luggage and loads are
stowed safely and are well secured
( Y
page 345). R
Always keep the engine running and in gear
when driving on a downhill gradient. Acti-
vate DSR ( Y
page 257). R
Always keep the engine running and in gear
when driving on a slope. R
Adapt your speed to the terrain. The
rougher, steeper or more ruts on the ter-
rain, the slower your speed should be. R
Do not jump with the vehicle as this will
interrupt the vehicle's propulsion. R
Drive with extreme care on unfamiliar off-
road routes where visibility is poor. For
safety reasons, get out of the vehicle first
and survey the off-road route. R
Look out for obstacles, such as rocks,
holes, tree stumps and furrows. R
Always keep the doors, the tailgate, the
side windows and the sliding sunroof
closed while the vehicle is in motion. R
Do not shift the automatic transmission to
transmission position N .R
Observe the notes on off-road fording
( Y
page 197).
i Do not use the HOLD function when driv-
ing off-road, on steep uphill or downhill gra-
dients or on slippery or loose surfaces. The
HOLD function cannot hold the vehicle on
such surfaces.
Checklist before driving off-road
! If the engine oil warning lamp lights up
while the vehicle is in motion, stop the vehi-
cle in a safe place as soon as possible.
Check the engine oil level. The engine oil
warning lamp warning must not be ignored.
Continuing the journey while the symbol is
displayed could lead to engine damage. X
Engine oil level: check the engine oil level
and add oil if necessary. Driving tips 199
Driving and parking Z