2016 MERCEDES-BENZ B-Class ELECTRIC service

Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
Vehicle remote closing
The vehicle remote-closing feature can be
used when you have forgotten to lock the
vehicle and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
The vehicle remote closing feature is availa-
ble if the relevant mobile phone network is
available and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotelymessage appears in the
multifunction display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e .g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
The Roadside Assistance Connected
message appears in the display. If the Vehicle
Health Check can be started, the Request
for Vehicle Diagnostics Received
Start vehicle diagnostics?message
appears in the display.
Features261
Stowage and features
Z

XPress theYesbutton to confirm the mes-
sage.
XWhen the Vehicle Diagnostics
Please Start Ignitionmessage
appears: turn the SmartKey to position 2in
the ignition lock (
Ypage 131).
XIf the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle
DiagnosticsActivemessage.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice
connection may be interrupted dur‐
ingdatatransfer)message appears. The
vehicle data can now be sent.
XPress the OKbutton to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data...message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is due, the dis-
play shows a message to this effect together
with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com. Information on the data stored in the vehicle
(
Ypage 27).
Information on Roadside Assistance
(
Ypage 22).
Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system.
A route can be prepared and sent by either a
customer service representative or under
"Owners Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the navi-
gation system, you will see the The
name>externalroutehasbeensaved
to "Previous Destinations". Would
youliketostartnavigation?message
on the COMAND/Audio 20 display.
The route is saved.
XTo start route guidance: selectYes.
An overview of the route is shown in the
display.
If you select No
the saved route can be
called up later in the navigation menu.
XSelect Start.
Route guidance starts.
Downloaded and saved routes can be called
up again.
You can find further information in the sepa-
rate COMAND/Audio 20 operating instruc-
tions.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-
cle, a message will be sent to the Customer
Assistance Center. The Customer Assistance Center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
262Features
Stowage and features

The data you receive contains the following
information:
Rthe location where the speed limit was
exceeded
Rthe time at which the speed limit was
exceeded
Rthe selected speed limit which was excee-
ded
Geo fencing
Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the boun-
daries of the selected areas. You can select
the way in which you receive this information beforehand. Possible options include text
message, e-mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas simultane-
ously. Different settings are possible for each area.
These settings can be called up under "Own-
ers Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service representa-
tive that you wish to activate geo fencing.
Currently inactive areas can be activated by
text message.
Triggering the vehicle alarm
With this function, you can trigger the vehi-
cle's panic alarm via text message. An alarm
sounds and the exterior lighting flashes.
Depending on the setting, the panic alarm
lasts five or ten seconds. Afterwards, the
alarm switches off.
Garage door opener
General notes
The HomeLink®garage door opener integra-
ted in the rear-view mirror allows you to oper- ate up to three different door and gate sys-
tems.
Use the integrated garage door opener only
on garage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
Once programed, the integrated garage door
opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating
instructions for the garage door system.
When programming a garage door opener,
park the vehicle outside the garage. Do not
run the engine while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated
garage door opener, contact an authorized
Mercedes-Benz Center.
Alternatively, you can call the following tele-
phone assistance services:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
RCanada: Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free
of charge)
More information on HomeLink
®and/or
compatible products is also available online
at http://www.homelink.com.
Notes on the declaration of conformity
(
Ypage 25).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes
GWARNING
When you operate or program the garage door
with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
Features263
Stowage and features
Z

XMake sure that the windshield wipers are
switched off.
XPull release lever:on the hood.
The hood is released.
XReach into the gap between the hood and
the radiator trim and press hood catch
lever ;to the left.
XRaise the hood.
XPull support strut ?out of bracket A.
XLift up support strut ?and insert it into
yellow retaining clip =.
Closing the hood
XRaise the hood slightly and, at the same
time, remove support strut ?from yellow
retaining clip =.
XSwing support strut ?down and press it
into bracket Auntil it engages.
XLower the hood and let it fall from a height
of approximately 8 in (20 cm).
XCheck that the hood has engaged properly.
If the hood can be raised slightly, it is not
properly engaged. Do not press the hood
closed. Open the hood again and close it
with a little more force.
Checking and adding other service
products
Checking coolant level
GWARNING
The cooling system is pressurized, particularly
when the motor is warm. If you open the cap,
you could be scalded if hot coolant sprays out.
There is a risk of injury.
Let the engine cool down before you open the
cap. Wear gloves and eye protection. Slowly
open the cap to relieve pressure.
!The coolant may only be checked and cor-
rected when the engine is cool (coolant
temperature below 104 ‡ (40 †). Check-
ing the coolant when the coolant tempera-
ture is above 104 ‡ (40 †) may result in
damage to the engine or to the engine cool-
ing system.
Engine compartment271
Maintenance and care
Z

XPark the vehicle on a level surface.
Only check the coolant level when the vehi-
cle is on a level surface and the drive sys-
tem has cooled down.
XTurn the SmartKey to position2in the igni-
tion lock (
Ypage 131).
XCheck the coolant temperature display in
the instrument cluster.
The coolant temperature must be below
104 ‡ (40 †).
XTurn the SmartKey to position 0in the igni-
tion lock (
Ypage 131).
XSlowly turn cap :counter-clockwise to
relieve excess pressure.
XTurn cap :further counter-clockwise and
remove it.
If the coolant is at the level of marker bar =
in the filler neck when cold, there is enough
coolant in coolant expansion tank ;.
XIf necessary, add coolant that has been tes-
ted and approved by Mercedes-Benz.
XReplace cap:and turn it clockwise as far
as it will go.
For further information on coolant, see
(
Ypage 336).
Windshield washer system
GWARNING
Certain components in the engine compart-
ment may be very hot, e.g. the drive system
and radiator. Working in the engine compart-
ment poses a risk of injury.
If possible, let the drive system cool down and only touch the components described in the
following.
GWARNING
Windshield washer concentrate is highly flam- mable. If it comes into contact with hot com-
ponents in the front compartment, it may
ignite. There is a risk of fire and injury.
Make sure that no windshield washer con-
centrate is spilled next to the filler neck.
XTo open: pull cap:upwards by the tab.
XAdd the premixed washer fluid.
XTo close: press cap :onto the filler neck
until it engages.
If the washer fluid level drops below the rec-
ommended minimum of 1 liter, a message
appears in the multifunction display prompt-
ing you to add washer fluid (
Ypage 227).
Further information on windshield washer
fluid/antifreeze (
Ypage 336).
ASSYST PLUS
Service message
The ASSYST PLUS service interval display
informs you of the next service due date.
You can find information on the type of ser-
vice and service intervals in the Maintenance
Booklet.
You can obtain further information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
The multifunction display shows a service
message for several seconds, e.g.:
RService A in .. Days
RService A Due
RService A Exceeded by .. Days
Depending on the operating conditions of the
vehicle, the remaining time or distance until
the next service due date is displayed.
The letter A
orB, possibly in connection with a
number or another letter, indicates the type
272ASSYST PLUS
Maintenance and care

of service.Astands for a minor service and B
for a major service.
You can obtain further information from an
authorized Mercedes-Benz Center.
The ASSYST PLUS service interval display
does not take into account any periods of
time during which the battery is disconnec-
ted.
Maintaining the time-dependent service
schedule:
XNote down the service due date displayed
in the multifunction display before discon-
necting the battery.
or
XAfter reconnecting the battery, subtract
the battery disconnection periods from the service date shown on the display.
Hiding a service message
XPress the aor% button on the steer-
ing wheel.
Displaying service messages
XSwitch on the ignition.
XPress the =or; button to select the
Serv.
menu.
XPress the 9or: button to select the
ASSYST PLUS
submenu and confirm by
pressing the abutton.
The service due date appears in the multi-
function display.
Information about Service
Resetting the ASSYST PLUS service
interval display
!If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop. Have service work carried out as described
in the Maintenance Booklet. This may oth-
erwise lead to increased wear and damage
to the major assemblies or the vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements
The specified maintenance interval takes only
the normal operation of the vehicle into
account. Service work will need to be per-
formed more often if the vehicle is operated
under arduous conditions or increased loads.
This can be the case, for example, when driv-
ing frequently in mountainous areas or on
poor road surfaces.
Under arduous operating conditions, the tires
must be checked more often. Further infor-
mation can be obtained at a qualified special-
ist workshop, e.g. an authorized Mercedes-
Benz Center.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any author-
ized Mercedes-Benz Center.
Care
General notes
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
!For cleaning your vehicle, do not use any
of the following:
Rdry, rough or hard cloths
Rabrasive cleaning agents
Care273
Maintenance and care
Z

There is a risk of an accident.
In the event of a short circuit or a similar inci-dent, contact a qualified specialist workshop
immediately. Do not drive any further. You
should have all work involving the battery car-
ried out at a qualified specialist workshop.
For further information about ABS and ESP®,
see (
Ypage 63) and (Ypage 66).
GWARNING
Electrostatic build-up can lead to the creation of sparks, which could ignite the highly explo-
sive gases of a battery. There is a risk of an
explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms when
charging the battery as well as when jump-
starting.
Always make sure that neither you nor the
battery is electrostatically charged. A build-
up of electrostatic charge can be caused, for
example:
Rby wearing clothing made from synthetic
fibers
Rdue to friction between clothing and seats
Rif you push or pull the battery across the
carpet or other synthetic materials
Rif you wipe the battery with a cloth
GWARNING
During the charging process, a battery produ-
ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a
connected battery does not come into con- tact with vehicle parts.
RNever place metal objects or tools on a bat-
tery.
RIt is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery.
RWhen jump-starting, make sure that the
battery poles with identical polarity are
connected.
RIt is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
RNever connect or disconnect the battery
terminals while the engine is running.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
!Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the Main-
tenance Booklet or contact a qualified spe-
cialist workshop for more information.
Comply with safety precautions and take pro-
tective measures when handling batteries.
288Batteries
Breakdown assistance

Risk of explosion.
Fire, open flames and smoking are
prohibited when handlingthe bat-
tery. Avoid creating sparks.
Battery acid is caustic. Avoid con-
tact with skin, eyes or clothing.
Wear suitable protective clothing,
especially gloves, apron and face-
guard.
Rinse any acid spills immediately
with clear water. Contac taphysi-
cian if necessary.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
Fo r safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have
been tested and approved for your vehicle by
Mercedes-Benz. These batteries provide
increased impact protection to preven t vehi-
cle occupants from suffering acid burns
should the battery be damaged in the event of
an accident.
In order for the battery to achieve the maxi-
mum possible service life, it must always be
sufficiently charged.
Like other batteries, the vehicle battery may
discharge over time if you do not use the
vehicle. In this case, have the battery discon-
nected at a qualified specialist workshop. You
can also charge the battery withacharger
recommended by Mercedes-Benz. Contac ta
qualified specialist workshop for further infor- mation. Have
the battery condition of charge checked
more frequently if you use the vehicle mainly
for short trips or if you leave it standing idle
for a lengthy period. Consult a qualified spe-
cialist workshop if you wish to leave your
vehicle parked for a long period of time.
Only replace a battery withabattery that has
been recommended by Mercedes-Benz.
Remove th eSm artKe
y if you park the vehicle
and do not require any electrical consumers.
The vehicle will then use very little energy,
thus conservin g battery power.
Afte r an interruption to the power supply, e.g.
due to a discharged battery, you must reset
th e clock using Audio 20 or COMAND. You
can find further information in the separate
operating instructions.
Charging the 12 ‑volt battery
GWARNING
During chargin g and jump-starting, explosive
gases can escape from the battery. There is a risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do no t lean overabattery.
GWARNING
Battery aci d is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
no t inhale any battery gases. Do not lean over
th e battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion .
GWARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery, gases
can escape from the battery. There is a risk of
an explosion.
Batteries289
Breakdown assistance
Z