2016 MERCEDES-BENZ B-Class ELECTRIC service

Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
ized repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whichever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the following
occurs:
(1) the same substantial defect or malfunc- tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e directly notified
us in writing of the need for its repair, or
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis- tance" section in theService and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
22Introduction

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
If you drive your vehicle abroad, please note
that service facilities or replacement parts
may not be immediately available.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. Please consult an author-
ized Mercedes-Benz Center for further infor-
mation, or write to the following address:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
Operating safety
Important safety notes
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a highcurb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage
or parts of the chassis
In situations like this, the body, the under-
carriage, chassis parts, wheels or tires
could be damaged without the damage
being visible. Components damaged in this
way can unexpectedly fail or, in the case of
an accident, no longer withstand the strain
they are designed to.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on con-
tinuing your journey you notice that driving
safety is impaired, pull over and stop the
vehicle immediately, paying attention to
road and traffic conditions. In such cases,
consult a qualified specialist workshop.
Danger of electric shock
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
Introduction23
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the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
All of the vehicle's high-voltage electrical sys-
tem components are marked with yellow
warning stickers which warn you about high
voltages. The cables of the vehicle's high-
voltage electrical system are orange.
When towing a vehicle after an accident, be
sure to observe the following sections:
RTransporting the vehicle (Ypage 297)
RTowing the vehicle with the front axle raised
(
Ypage 297)
RTowing a vehicle with both axles on the
ground (
Ypage 296)
Read the important safety instructions on
towing away (
Ypage 294).
The ignition must be switched off when car-
rying out general tasks, such as changing
bulbs or checking the coolant level.
Automatic switching off of the vehicle's high-voltage electrical system
If the restraint systems are activated during
an accident, the vehicle's high-voltage elec-
trical system is automatically deactivated.
This is to ensure that you do not come into
contact with high voltage.
Automatic protection from switching
on of the vehicle's high-voltage electri-
cal system
The vehicle's high-voltage electrical system is
not activated when the vehicle is started if:
Ra serious electrical insulation malfunction
is detected in the vehicle's high-voltage
electrical system.
Ran electrical connection in the vehicle's
high-voltage electrical system is discon-
nected.
Automatic switching off of the charging
process
The charging process is deactivated automat-
ically if:
Rthe high-voltage battery is fully charged
The charging process is interrupted automat-
ically if:
Ra serious electrical insulation malfunction
is detected in the vehicle's high-voltage
electrical system.
Ran electrical connection in the vehicle's
high-voltage electrical system is discon-
nected.
High-voltage switch-off device
!The high-voltage system must only be
switched off at vehicle standstill by spe-
cially trained service engineers. Otherwise
the high-voltage system may be damaged.
Your vehicle is equipped with a high-voltage
switch-off device :which can be used to
24Introduction

Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-
tions
Rwork on electronic components
Rwork on the drive system
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle:
Rthe safety notes in this manual
Rthe vehicle technical data
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses. In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153
);go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
26Introduction

Limited Warranty
!
Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the New or Used-Vehicle Warranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the event of an accident, rescue services can use
the QR code to quickly find the appropriate
rescue card for your vehicle. The current res-
cue card contains the most important infor-
mation about your vehicle in a compact form,
e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, mal-
functions, and user settings. This may include information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.
COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbracesystem.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
Rhow various systems in your vehicle are
operating
Rwhether or not the driver and passenger
seat belts are fastened
Rhow far (if at all) the driver is depressing the
accelerator and/or brake pedal and
Rhow fast the vehicle is traveling
This data can help provide a better under-
standing of the circumstances in which
crashes and injuries occur. NOTE: EDR data is
recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal driving conditions and
no personal data (e.g., name, gender, age,
and crash location) are recorded. However,
other parties, such as law enforcement, can
combine the EDR data with the type of per-
sonal identification data routinely acquired
during a crash investigation.
Introduction27
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COLLISION PREVENTION ASSISTPLUS can
help you to minimize the risk of a front-end
co llision with a vehicle ahead or reduce the
effects of such a collision.
If COLLISION PREVENTION AS SISTPLUS
detects that there is a risk of a collision, you
will be warned visually and acoustically. If you
do not react to the visual and audible collision
warning, autonomous braking can be initiated
in critical situations. If you apply the brake
yourself in a critical situation, the COLLISION
PREVENTION AS SISTPLUS adaptive Brake
Assist assists you.
Important safety notes
Detection of hazardous situations can be par-
ticularly impaired by:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthereisinterference by other radar sources
Rthere are strong radar reflections, for
example in parking garages
Ra narrow vehicle traveling in front, e.g. a
motorbike
Ra vehicle traveling in front on a different line
Rnew vehicles or after a service on the COL-
LISI ON PREVENTION AS SISTPLUS system
Observe the important safety notes in the
"Breaking-in notes" section (
Ypage 130).
Fo llowing damage to the front end of the vehi-
cle, have the configuration and operation of
the radar sensor checked at a qualified spe-
cialist workshop. This also applies to colli-
sions at low speeds where there is no visible
damage to the front of the vehicle.
Switching on/off
The COLLISION PREVENTION AS SISTPLUS is
automatically active after switching on the
ignition.
You can activate or deactivate COLLISION
PREVENTION AS SISTPLUS in the on-board
computer (
Ypage 194). When deactivated, the distance warning function and the auton-
omous braking function are also deactivated.
If COLLISION PREVENTION AS SISTPLUS is
deactivated, the æsymbol appears in the
assistance graphics display.
Distance warning function
General info rmation
The distance warning function can help you to
minimize the risk of a front-end collision with
a vehicle ahead or reduce the effects of such a co llision. Ifthe distance warning function
detects that there is ariskofacollision, you
will be warned visually and acoustically.
Important safety notes
iObserve the "Important safety notes" sec-
tion for driving safety systems (
Ypage 62).
GWARNING
The distance warning function does not react:
Rto people or animals
Rto oncoming vehicles
Rto crossing traffic
Rwhen cornering
Thus, the distance warning function cannot
provide a warning in all critical situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake.
GWARNING
The distance warning function cannot always
clearly identify objects and complex traffic
situations.
In such cases, the distance warning function
may:
Rgive an unnecessary warning
Rno t giveawarning
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and do not rely solely on the distance
warning function.
64Driving safety systems
Safety

XTo stop the alarm using KEYLESS-GO:
grasp the outside door handle. The Smart-
Key must be outside the vehicle.
The alarm is switched off.
or
XPress the Start/Stop button on the dash-
board. The SmartKey must be inside the
vehicle.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that triggered it, for
example.
iIf the alarm continues for more than
30 seconds, the mbrace emergency call
system automatically notifies the Cus-
tomer Assistance Center. This is done
either by text message or data connection.
The emergency call system sends the mes-
sage or data provided that:
Ryou have subscribed to the mbrace ser-
vice.
Rthe mbrace service has been activated
properly.
Rthe necessary mobile phone network is
available.
70Protection against theft
Safety

Do not use a bulb that has been dropped or if
its glass tube has been scratched.
The bulb may explode if:
Ryou touch it
Rit is hot
Ryou drop it
Ryou scratch it
Only operate bulbs in enclosed lamps
designed for that purpose. Only install spare
bulbs of the same type and the specified volt- age.
Marks on the glass tube reduce the service
life of the bulbs. Do not touch the glass tube
with your bare hands. If necessary, clean the
glass tube when cold with alcohol or spirit and
rub it off with a lint-free cloth.
Protect bulbs from moisture during opera-
tion. Do not allow bulbs to come into contact
with liquids.
There are bulbs other than the Xenon bulbs
that you cannot replace. Only replace the
bulbs listed (
Ypage 105). Have the bulbs that
you cannot replace yourself changed at a
qualified specialist workshop.
If you require assistance replacing bulbs, con-
sult a qualified specialist workshop.
If the new bulb still does not light up, consult
a qualified specialist workshop.
Bulbs and lamps are an important aspect of
vehicle sa fety. You must therefore make sure
that these function correctly at all times.
Have the headlamp setting checked regularly.
Overview: changing bulbs/bulb types
You can replace the following bulbs. The bulb
type can be found in the legend.
Vehicles with halogen headlamps
:
Turn signal lamp: PY 21 W
;High-beam headlamp: H7 55 W
=Parking lamp/standing lamp: W 5 W LL
?Low-beam headlamp: H7 55 W
Vehicles with Bi-Xenon headlamps
:
Cornering lamp: H7 55 W
Tail lamps (vehicles with halogen headlamps)
:
Rear fog lamp: P 21 W
;Backup lamp: W 16 W
Replacing bulbs105
Lights and windshield wipers
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