Useful information
i
This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
iRead the information on qualified special-
ist workshops (
Ypage 26).
SmartKey
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshift the transmission out of park position P
Rstart the vehicle's drive system.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to theSmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
!Keep the SmartKey away from strong
magnetic fields. Otherwise, the remote
control function could be affected.
Strong magnetic fields can occur in the
vicinity of powerful electrical installations.
Do not keep the SmartKey:
Rwith electronic devices, e.g. a mobile
phone or another SmartKey.
Rwith metallic objects, e.g. coins or metal
foil.
Rinside metallic objects, e.g. a metal case.
Vehicles with KEYLESS-GO start function:
do not keep the SmartKey in the cargo com-
partment. Otherwise, the SmartKey may not
be detected, e.g. when starting the drive sys-
tem using the Start/Stop button.
SmartKey functions
:& To lock the vehicle
;%To unlock the vehicle
XTo unlock centrally: press the%but-
ton.
If you do not open the vehicle within
approximately 40 seconds of unlocking:
Rthe vehicle is locked again.
Rprotection against theft is reactivated.
XTo lock: press the &button.
72SmartKey
Opening and closing
For the purposes of activation/deactivation,
the vehicle must not be nearby.
XTo deactivate:press the&button on
the SmartKey twice in rapid succession.
The battery check lamp of the SmartKey
flashes twice briefly and lights up once,
then KEYLESS-GO is deactivated
(
Ypage 75).
XTo activate: press any button on the
SmartKey.
or
XInsert the SmartKey into the ignition lock.
KEYLESS-GO and all of its associated fea-
tures are available again.
KEYLESS-GO start function
General notes
Bear in mind that the drive system can be
started by any of the vehicle occupants if
there is a key in the vehicle.
Changing the settings of the locking
system
You can change the settings of the locking
system. This means that only the driver's door
and the charge socket flap are unlocked when
the vehicle is unlocked. This is useful if you
frequently travel on your own.
XTo change the setting: press and hold the
% and& buttons simultaneously for
approximately six seconds until the battery
check lamp flashes twice (
Ypage 75).
If the setting of the locking system is changed
within the signal range of the vehicle, press-
ing the &or% button:
Rlocks or
Runlocks the vehicle The SmartKey now functions as follows:
XTo unlock:
press the%button once.
XTo unlock centrally: press the%but-
ton twice.
XTo lock centrally: press the&button.
The KEYLESS-GO function is changed as fol-
lows:
XTo unlock the driver's door: touch the
inner surface of the door handle on the
driver's door.
XTo unlock centrally: touch the inner sur-
face of the door handle on the front-
passenger door or the rear door.
XTo lock centrally: touch the outer sensor
surface on one of the door handles.
XTo restore the factory settings: press
and hold the %and& buttons simul-
taneously for approximately six seconds
until the battery check lamp flashes twice
(
Ypage 75).
Mechanical key
General notes
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door or the trunk lid, the
anti-theft alarm system will be triggered
(
Ypage 69).
There are several ways to turn off the alarm:
XTo deactivate the alarm with the key:
press the %or& button on the key.
or
XInsert the SmartKey into the ignition lock.
or
XTo deactivate the alarm with KEYLESS-
GO: press the Start/Stop button in the igni-
tion lock. The SmartKey must be in the
vehicle.
74SmartKey
Opening and closing
ProblemPossible causes/consequences andMSolutions
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of
the SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
XUnlock (Ypage 80) or lock (Ypage 81) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
The drive system can-
not be started using the
SmartKey.the on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the drive system again.
If this does not work:
XCheck the 12 V battery and charge it if necessary (Ypage 289).
or
XCheck the high-voltage battery and charge it if necessary
(
Ypage 141).
or
XJump-start the vehicle (Ypage 292).
or
XConsult a qualified specialist workshop.
The drive system can-
not be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 75) and replace it if nec-
essary (
Ypage 75).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
78SmartKey
Opening and closing
XTurn the SmartKey to position1or 2in the
ignition lock (
Ypage 131).
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo interrupt automatic operation:
press/pull the corresponding switch again.
iIf you press/pull the switch beyond the
point of resistance, automatic operation is
started in the corresponding direction. You
can stop automatic operation by pressing/
pulling the switch again.
iYou can continue to operate the side win-
dows after switching off the drive system or
removing the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened.
iWhen the override feature for the side
windows is activated (
Ypage 62), the side
windows cannot be operated from the rear.
Convenience opening
Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive Package or
AMG Exclusive Package: you can ventilate
the vehicle before you start driving.
The SmartKey can also be used to carry out
the following functions simultaneously:
Runlock the vehicle
Ropen the side windows
The convenience opening feature can only be
operated using the SmartKey.
The "convenience opening" feature is also
available when the vehicle is unlocked.
XVehicles with Exclusive Package or
AMG Exclusive Package but without
KEYLESS-GO and the KEYLESS-GO start function: for the following operations,
point the tip of the SmartKey at the door
handle on the driver's door. The SmartKey
must be close to the driver's door handle.
iVehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey
must be in close proximity to the vehicle.
XPress and hold the %button until the
side windows reach the desired position.
XTo interrupt convenience opening:
release the %button.
Convenience closing feature
Important safety notes
GWARNING
When using the convenience closing feature,
parts of the body could be trapped in the clos-
ing area when a side window is being closed.
There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Vehicles with KEYLESS-GO, the KEYLESS- GO start function, Exclusive Package or
AMG Exclusive Package: when you lock the
vehicle, you can close the side windows at the same time.
iNotes on the automatic reversing feature
for the side windows (
Ypage 83).
Using the SmartKey
XVehicles with Exclusive Package or
AMG Exclusive Package but without
KEYLESS-GO and the KEYLESS-GO start
function: for the following operations,
point the tip of the SmartKey at the door
84Side windows
Opening and closing
Rin transmission positionN
Rduring and after ESP stability control
If you do not make an additional effort to
apply the brake yourself, the braking effect
may not be sufficient. If necessary, counter-
act the reduced regenerative braking effect
by applying the brake yourself.
Before commencing your journey, ensure that the charging cable required for charging the
high-voltage battery is in the vehicle.
SmartKey positions
SmartKey
gTo remove the SmartKey
(shift the transmission to position P)
1Power supply for some consumers, such
as the windshield wipers
2Ignition (power supply for all consumers)
and drive position
3To start the engine
iThe SmartKey can be turned in the igni-
tion lock even if it is not the correct Smart- Key for the vehicle. The ignition is not
switched on. The drive system cannot be
started.
Start/Stop button
General notes
Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS-GO function and a detachable Start/Stop but-
ton. A check which periodically establishes a radio
connection between the vehicle and the
SmartKey determines whether a valid Smart-
Key is in the vehicle. This occurs, for example,
when starting the drive system.
When you insert the Start/Stop button into
the ignition lock, the system needs approx-
imately two seconds recognition time. You
can then use the Start/Stop button.
Pressing the Start/Stop button several times
in succession corresponds to the different
key positions in the ignition lock. This is only
the case if you are not depressing the brake
pedal.
If you depress the brake pedal and press the
Start/Stop button, the drive system starts
immediately.
To start the vehicle without actively using the
SmartKey:
Rthe Start/Stop button must be inserted in
the ignition lock.
Rthe SmartKey must be in the vehicle.
Rthe vehicle must not be locked with the
SmartKey or KEYLESS-GO (
Ypage 73).
Do not keep the KEYLESS-GO key:
Rwith electronic devices, e.g. a mobile
phone or another SmartKey.
Rwith metallic objects, e.g. coins or metal
foil.
Rinside metallic objects, e.g. a metal case.
This can affect the functionality of KEYLESS-
GO.
If you lock the vehicle with the SmartKey's
remote control or with KEYLESS-GO, after a
short time:
Ryou will not be able to switch on the ignition
with the Start/Stop button.
Ryou will not be able to start the drive system
with the Start/Stop button until the vehicle is unlocked again.
If you lock the vehicle centrally using the but-
ton on the front door (
Ypage 80), you can
continue to start the drive system with the
Start/Stop button.
Driving131
Driving and parking
Z
The drive system can be switched off while
the vehicle is in motion by pressing and hold-
ing the Start/Stop button for three seconds.
Key positions with the Start/Stop button
:Start/Stop button
;Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. Further information on situations where
an indicator lamp either fails to go out after
starting the drive system or lights up while
driving (
Ypage 231).
If Start/Stop button :has not yet been
pressed, this corresponds to the key being
removed from the ignition.
XTo switch on the power supply: press
Start/Stop button :once.
The power supply is switched on. You can
now activate the windshield wipers, for
example.
The power supply is switched off again if:
Rthe driver's door is opened and
Ryou press Start/Stop button :twice when
in this position
XTo switch on the ignition: press Start/
Stop button :twice.
The ignition is switched on.
If you press Start/Stop button :once
when in this position, the ignition is
switched off again. Removing the Start/Stop button
You can remove the Start/Stop button from
the ignition lock and start the vehicle as nor-
mal using the SmartKey.
You can only switch between Start/Stop but-
ton mode and SmartKey operation when the
vehicle is stationary.
You must also engage park position P.
XRemove Start/Stop button:from ignition
lock ;.
You do not have to remove the Start/Stop
button from the ignition lock when you leave
the vehicle. You should, however, always take
the SmartKey with you when leaving the vehi-
cle. As long as the SmartKey is in the vehicle:
Rthe vehicle can be started using the Start/ Stop button
Rthe electrically powered equipment can be
operated
Starting the engine
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshift the transmission out of park position P
Rstart the vehicle's drive system.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
132Driving
Driving and parking
Vehicles with an electric motor generate
much less driving noise than vehicles with
internal combustion engines. As a result, your
vehicle may not be heard by other road users
in certain situations. This can happen, for
example, when you are parking and your vehi-
cle is not seen by other road users. This
requires you to adopt a particularly anticipa-
tory driving style, as it is necessary to allow
for the possibility that other road users may
behave erratically.
The vehicle is equipped with a sound gener-
ator. The sound generator is activated so that
other road users can hear your vehicle better.
The sound generator is activated at speeds of
under 20 mph (30 km/h) and switches off
automatically at higher speeds.
Starting procedure with the Start/Stop
button
The Start/Stop button can be used to start
the vehicle manually without inserting the
SmartKey into the ignition lock. The Start/
Stop button must be inserted in the ignition
lock and the SmartKey must be in the vehicle.
You can start the drive system if a valid key is
in the vehicle. Switch off the drive system and
always take the key with you when leaving the
vehicle, even if you only leave it for a short
time. Pay attention to the important safety
notes.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(
Ypage 131).
The drive system is started. Once the vehi-
cle is ready to be driven, the Ready
display
(
Ypage 182) appears in the lower part of
the multifunction display.
Starting procedure with the SmartKey
To start the drive system using the key
instead of the Start/Stop button, pull the
Start/Stop button out of the ignition lock.
XTurn the SmartKey to position 3
(
Ypage 131) in the ignition lock and release
it.
The drive system is started. Once the vehi-
cle is ready to be driven, the Ready
display
(
Ypage 182) appears in the lower part of
the multifunction display.
Pulling away
The vehicle is equipped with a sound gener-
ator. At low speeds, an electric vehicle makes
less noise than a vehicle with a combustion
engine. The sound generator is activated so
that other road users can hear your vehicle
better. The sound generator is activated at
speeds of under 20 mph (30 km/h) and
switches off automatically at higher speeds.
XDepress the brake pedal and keep it
depressed.
XMove the DIRECT SELECT lever to position
D or R.
XRelease the brake pedal.
XCarefully depress the accelerator pedal.
The electric parking brake is automatically
released (
Ypage 155).
The red F(USA only) or !(Canada
only) indicator lamp in the instrument clus-
ter goes out.
The vehicle locks centrally once you have
pulled away. The locking knobs in the doors
drop down. You can open the doors from the
inside at any time.
It is only possible to move the DIRECT SELECT
selector lever from position Pto the desired
selector lever position if you depress the
brake pedal. The parking lock is then deacti-
vated and the electrical parking brake is
released automatically. If the brake pedal is
not depressed, the DIRECT SELECT lever can
still be moved but the parking lock remains
engaged.
Make sure that no charging cable is plugged
in. The parking lock cannot be released if a
charging cable is plugged in.
Driving133
Driving and parking
Z
XIf the transmission is in positionDor R:
push the DIRECT SELECT lever up or down to the first point of resistance.
XIf the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of resistance.
When the drive system is switched off, the
transmission shifts to Nautomatically.
With the SmartKey: if you then open the
driver's door or the front-passenger door or
remove the SmartKey from the ignition, the
transmission automatically shifts to P.
With the Start/Stop button: if you then
open the driver's door or the front-passenger
door, the transmission automatically shifts to
P.
If you want the transmission to remain in neu-
tral N, e.g. when having the vehicle cleaned in
an automatic car wash with a towing system:
Using the SmartKey:
XSwitch on the ignition.
XDepress the brake pedal and keep it
depressed.
XShift to neutral N.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the Smart-
Key in the ignition lock.
With the Start/Stop button:
XRemove the Start/Stop button from the
ignition lock.
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XDepress the brake pedal and keep it
depressed.
XShift to neutral N.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the Smart-
Key in the ignition lock.
Engaging drive position D
XIf the transmission is in position Ror N:
push the DIRECT SELECT lever down past
the first point of resistance.
XIf the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever down past the first point of
resistance.
Transmission positions
BPark position
This prevents the vehicle from roll-
ing away when stopped. Only move
the DIRECT SELECT lever to Pwhen
the vehicle is stationary.
The SmartKey can only be removed
when the DIRECT SELECT lever is in
position P. When there is no Smart-
Key in the ignition lock, the DIRECT
SELECT lever is locked in position
P.
CReverse gear
Only move the DIRECT SELECT
lever to Rwhen the vehicle is sta-
tionary.
ANeutral
No power is transmitted from the
drive system to the drive wheels.
Releasing the brakes will allow you
to move the vehicle freely.
If ESP
®is faulty: only move the
DIRECT SELECT lever to Nif the
vehicle is in danger of skidding, e.g.
on icy roads.
7Drive
For driving forwards
136Transmission
Driving and parking