Driving abroad
An extensive Mercedes-Benz Service network is
also available in other countries. You can obtain further information from any Mercedes-Benz
Service Centre. Care
General notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! For cleaning your vehicle, do not use any of
the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
! Do not park up your vehicle for a long period
of time immediately after cleaning, particu-
larly after cleaning the wheel rim with wheel
cleaner. Wheel cleaner may lead to increased corrosion of the brake discs and pads. You
should therefore drive for a few minutes after
cleaning. By heating up the brakes, the brake discs and pads dry. The vehicle can then be
parked up for a long period of time.
Regular care of your vehicle is a condition for
retaining quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after the vehicle has been washed. There is a risk of an acci-
dent.
After washing the vehicle, brake carefully
while paying attention to the traffic conditions in order to restore full braking efficiency.
! If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the unintentional
opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
! Make sure:
R the side windows are closed completely.
R the blower for the ventilation/heating is
switched off.
R the windscreen wiper switch is at position
0.
R the reversing camera is switched off.
The vehicle could otherwise be damaged.
! When washing your vehicle in a tow-through
car wash, use the key instead of the Start/
Stop button.
Start the engine using the key. Move the
transmission to Nwith the E-SELECT lever.
Use the key to switch the engine off again and
then turn the key to position 2. Make sure that
you then leave the key in position 2. You may
otherwise damage the vehicle, the transmis-
sion or the car wash.
Check the transmission position in the instru-
ment cluster.
! Use the E‑SELECT lever to shift the trans-
mission to Nbefore switching the engine off.
If you open the driver's or front-passenger
door, the transmission remains in this posi-
tion for up to 30 minutes if the key is in the
ignition, even if the engine is switched off. If
you do not shift the transmission to Nusing
the E ‑SELECT lever beforehand, it shifts auto- 238
CareMaintenance and care
the middle, e.g. with a white cloth
(30 x 30 cm). This makes other road users
aware that a vehicle is being towed.
R only secure the tow rope to the towing eye.
R observe the brake lamps of the towing vehi-
cle while driving. Always maintain a dis-
tance so that the tow rope does not sag.
R do not use steel cables or chains to tow
your vehicle. You could otherwise damage
the vehicle.
! Do not use the towing eyes for recovery pur-
poses as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
! Shift the automatic transmission to
Nand
do not open the driver's or front passenger's
door during towing. The automatic transmis-
sion may otherwise shift to position P, which
could damage both vehicles.
! You may tow the vehicle for a maximum of
50km. A towing speed of 50 km/h must not
be exceeded.
For towing distances over 50 km, the entire
vehicle must be lifted up and transported.
! Observe the transmission fluid temperature
(AMG menu) in the on-board computer when
towing. The transmission fluid temperature
must not exceed 120 †. If this occurs, you
must stop towing immediately.
! Tow-starting the vehicle is not permitted.
The transmission may otherwise be damaged.
Also observe the following notes: R Observe the legal requirements in each indi-
vidual country when towing.
R If the engine does not start, try jump-starting
it (Y page 253). Tow-starting the vehicle is not
permitted.
R If it is not possible to jump-start the vehicle,
have it transported to the nearest qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre.
If the vehicle can no longer be driven because of an accident or breakdown, you have the follow-
ing options:
R transporting the vehicle As a rule, you should have the vehicle trans-
ported.
R towing the vehicle with a tow rope or tow bar
Only tow the vehicle in exceptional cases. The
engine must be running if you tow the vehicle with a tow rope or tow bar.
If the vehicle has suffered transmission damage, have it transported on a transporter or trailer.
Observe the display messages in the instrument
cluster.
The battery must be connected and charged.
Otherwise, you:
R will not be able to switch on the ignition with
the Start/Stop button
R cannot start the engine
R cannot release the electric parking brake
R cannot shift the automatic transmission to
position N
Deactivate the automatic locking feature before
towing the vehicle (Y page 70). You could oth-
erwise be locked out when pushing or towing
the vehicle.
Deactivate tow-away protection before the vehi-
cle is towed away (Y page 61). Fitting/removing the towing eye
Fitting the towing eye The bracket for the screw-in towing eye is
behind the radiator trim.
X Remove the towing eye from the vehicle tool
kit (Y page 246). X
Fold cover :forwards and leave it to hang
from the retaining strap.
X Lever off the cover behind it using a flat tool
and fold it out.
X Screw in the towing eye clockwise to the stop. Towing away and tow-starting
257Breakdown assistance Z
Removing the towing eye
X
Loosen the towing eye and unscrew it.
X Fold down the inner cover until it engages.
X Attach cover at the bottom and press it in at
the top until it engages.
X Put the towing eye back into the vehicle tool
kit. Towing the vehicle with all wheels on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 256).
The automatic transmission automatically shifts to position Pwhen you open the driver's or front-
passenger door or when you remove the key
from the ignition lock. In order to ensure that the automatic transmission stays in position N
when towing away the vehicle, you must
observe the following points:
X Insert the key into the ignition lock. You must
use the key instead of the Start/Stop button
(Y page 103).
X Start the engine and leave it running during
the entire towing procedure.
X Depress the brake pedal and keep it
depressed.
X Move the transmission to position Nwith the
E-SELECT lever.
X Check the transmission position using the
indicator in the multifunction display
(Y page 111).
X Release the brake pedal.
X Release the electric parking brake.
X Switch on the hazard warning lamps
(Y page 90).
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch as usual. In this case, only the turn signals for
the desired direction flash. When you reset the
combination switch, the hazard warning lamps
start flashing again. Transporting the vehicle
!
When the vehicle is loaded for transport, the
front and rear axles must be stationary and on the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transportation.
X Insert the key into the ignition lock. You must
use the key instead of the Start/Stop button
(Y page 103).
X Start the engine and leave it running during
the entire loading operation.
X Move the transmission to position Nwith the
E-SELECT lever.
X Check the transmission position using the
indicator in the multifunction display
(Y page 111).
As soon as the vehicle is loaded:
X Prevent the vehicle from rolling away by
applying the electric parking brake.
X Shift the automatic transmission to position
P.
X Turn the key to position 0in the ignition lock
and remove it.
X Secure the vehicle. 258
Towing away and tow-startingBreakdown assistance