
Deactivating and activating
If you do not intend to use the vehicle for an
extended period of time, you can deactivate
KEYLESS-GO. The key will then use very little
power, thereby conserving battery power. For
the purposes of activation or deactivation, the
vehicle does not have to be nearby.
X To deactivate: press the&button on the
key twice in rapid succession.
The battery check lamp of the key flashes
twice briefly and lights up once, then KEY-
LESS-GO is deactivated (Y page 66).
X To activate: press any button on the key.
or X Insert the key into the ignition lock.
KEYLESS-GO and all of its associated features
are available again. KEYLESS-GO start function
General notes Bear in mind that the engine can be started by
any of the vehicle occupants if there is a key in
the vehicle (Y page 104). Changing the settings of the locking
system
You can change the settings of the locking sys-
tem. This means that only the driver's door and
the fuel filler flap are unlocked when the vehicle is unlocked. This is useful if you frequently travel
alone.
X To change the setting: press and hold down
the % and& buttons simultaneously
for about six seconds until the battery indica-
tor lamp flashes twice (Y page 66).
If the setting of the locking system is changed
within the signal range of the vehicle, pressing
the & or% button:
R locks or
R unlocks the vehicle
The key now functions as follows:
X To unlock: press the%button once.
X To unlock centrally: press the%button
twice.
X To lock: press the &button. The KEYLESS-GO functions can be changed as
follows:
X To unlock the driver's door: touch the inner
surface of the door handle on the driver's
door.
X To unlock centrally: touch the inner surface
of the front-passenger door handle.
X To lock centrally: touch the outer sensor
surface on one of the door handles.
X To restore the factory settings: press and
hold down the %and& buttons simul-
taneously for approximately six seconds until
the battery check lamp flashes twice
(Y page 66). Emergency key element
General notes If the vehicle can no longer be unlocked with the
key or KEYLESS-GO, use the emergency key ele-
ment.
If you use the emergency key element to unlock
and open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(Y page 60).
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the key
into the ignition lock.
Removing the emergency key element X
Push release catch :in the direction of the
arrow and, at the same time, remove emer-
gency key element ;from the key. Key
65Opening and closing Z

X
Repeatedly tap the key against your palm until
battery =falls out.
X Insert the new battery with the positive ter-
minal facing upwards. Use a lint-free cloth to
do so.
X Make sure that the surface of the battery is
free of lint, grease and other contamination. X
Insert the front tabs of battery compartment
cover :into the housing and then press to
close it.
X Insert emergency key element ;into the key
(Y page 66).
X Check the function of all key buttons on the
vehicle. Problems with the key
Problem
Possible causes/consequences and
M MSolutions You can no longer lock or
unlock the vehicle using
the key. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 66) and replace if necessary
(Y page 66).
If this does not work: X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element. The key is faulty.
X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock or
unlock the vehicle using
KEYLESS-GO. KEYLESS-GO has been deactivated.
X Reactivate KEYLESS-GO (Y page 64). The key battery is discharged or nearly discharged.
X Check the key battery (Y page 66) and replace if necessary
(Y page 66).
If this does not work: X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element. Key
67Opening and closing Z

Problem
Possible causes/consequences and
M
MSolutions There is interference from a powerful source of radio waves.
X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element. There is a fault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of the
key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle cannot be locked/unlocked even using the remote con-
trol function:
X Unlock (Y page 70) or lock (Y page 70) the vehicle using the
emergency key element.
X Have the vehicle and key checked at a qualified specialist work-
shop. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 252).
or X Jump-start the vehicle (Y page 253).
or X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 66) and replace if necessary
(Y page 66).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 68
KeyOpening and closing

Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 62). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. The anti-theft
alarm system is triggered if the door is opened
from the inside. Switch off the alarm
(Y page 60).
All countries: G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves.
Children could also set the vehicle in motion, for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave children unattended in the vehicle. Always
keep the key out of reach of children.
When a door is opened, the side window on that
side opens slightly. When the door is closed, the side window is raised again.
! The side windows will not open/close if the
battery is discharged or if the side windows
have iced up. It will then not be possible to
close the door. Do not attempt to force the
door to close. You could otherwise damage
the door or the side window. Unlocking and opening the doors
from the inside
United Kingdom only: if the vehicle has been
locked with the key or with KEYLESS-GO, the
double lock function is activated as standard. It
is then not possible to open the doors from
inside the vehicle. You can deactivate the dou-
ble lock function by deactivating the interior
motion sensor (Y page 62). The doors can then
be opened from the inside after the vehicle has been locked from the outside. The anti-theft
alarm system is triggered if the door is opened
from the inside. Switch off the alarm
(Y page 60).
For all countries except the United Kingdom:
You can open a door from inside the vehicle
even if it has been locked. If the vehicle has pre- viously been locked with the key or with KEY-
LESS-GO, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm (Y page 60). X
Pull door handle ;.
If the door is locked, locking knob :pops up.
The door is unlocked and opens. Doors
69Opening and closing Z

Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the vehicle
from the inside. The switches are on the driver's door. X
To unlock: press button :.
X To lock: press button ;.
If the front-passenger door is closed, the vehi-
cle locks.
This does not lock or unlock the fuel filler flap.
You cannot unlock the vehicle centrally from the
inside if the vehicle has been locked with the key or KEYLESS-GO.
For all countries except the United Kingdom:
The doors can be opened from the inside.
If the vehicle has previously been locked with
the key or with KEYLESS-GO, opening a door
from the inside will trigger the anti-theft alarm
system. Switch off the alarm (Y page 60).
United Kingdom only: if the vehicle has been
locked with the key or with KEYLESS-GO, the
double lock function is activated as standard. It is then not possible to open the doors from
inside the vehicle. You can deactivate the dou-
ble lock function by deactivating the interior
motion sensor (Y page 62). It is then possible to
operate the doors as follows. The doors can be
opened from the inside.
When a locked door is opened from inside the
vehicle, the previous unlocking process will be
observed if the vehicle has been:
R locked with the locking button for the central
locking or
R locked automatically
The vehicle will be fully unlocked if it had previ-
ously been fully unlocked. Only the door that has been opened from the inside is unlocked if only
the driver's door had previously been unlocked. Automatic locking feature
X
To deactivate: press and hold button :for
approximately five seconds until a tone
sounds.
X To activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing.
Therefore, you could be locked out if:
R the vehicle is being pushed
R the vehicle is being towed
R the vehicle is being tested on a dynamometer
i You can also switch the automatic locking
function on and off using the multimedia sys-
tem (see the Digital Owner's Manual). Unlocking/locking the driver's door
using the emergency key element
i To lock all of the vehicle's locks with the
emergency key element, begin by pushing the
button for the interior locking mechanism.
Then lock the driver's door using the emer-
gency key element. 70
DoorsOpening and closing

Opening/closing from outside
Opening X
Press the Fbutton on the key.
The tailgate opens slightly.
X Raise the tailgate.
Closing X
Pull the tailgate down using recess :and let
it drop into the lock.
X Lock the vehicle if necessary with the &
button on the key or with KEYLESS-GO
(Y page 64). Unlocking with KEYLESS-GO
Important safety notes G
WARNING
The vehicle exhaust system can become very
hot. If you unlock the luggage compartment
with KEYLESS-GO, you could burn yourself by touching the exhaust system. There is a risk of
injury. Always ensure that you only make the required kicking movement within the detec-
tion range of the sensors.
! If the key is within the rear detection range
of KEYLESS-GO, the following situations, for
example, could lead to the unintentional
opening of the tailgate:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle.
General notes Vehicles with KEYLESS-GO without carbon
package:
you can unlock the tailgate without
using your hands. This is useful if you have your hands full. To do this, make a kicking movement
under the rear bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance, e.g. on ice. R
Always ensure that you only make a kicking
movement within the detection range of sen- sors :.
R Stand at least 30 cm away from the rear area
while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
R Unlocking with KEYLESS-GO does not func-
tion when the engine is started. 72
Luggage compartmentOpening and closing

R
Dirt caused by road salt around sensors :
may restrict functionality.
Using HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
R If a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, the sensors could be triggered. Therefore, the tailgate cannot beunlocked unintentionally if, for example, you:
- sit on the edge of the luggage compartment
- set down or lift up an object behind the
vehicle
- polish the rear of the vehicle
Do not carry the KEYLESS-GO key about your
person in such situations. This prevents the
tailgate from being unlocked unintentionally.
Operation X
To unlock: kick into sensor detection
range :below the bumper with your foot.
The tailgate opens slightly.
X To open: raise the tailgate.
X If the tailgate does not unlock after sev-
eral attempts: wait at least ten seconds and
then kick under the bumper once again.
If you hold your foot under the bumper for too
long, the tailgate does not unlock. Repeat the
kicking movement more quickly if this occurs. Unlocking from inside the vehicle
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
You can open the tailgate from the driver's seat
when the vehicle is stationary and unlocked.
X Press remote operating switch :for tailgate
until the tailgate is unlocked.
The tailgate opens slightly. Tailgate emergency release
Use the emergency release if the tailgate can no
longer be unlocked:
R using the key
R using HANDS-FREE ACCESS
R using the remote operating switch on the
instrument panel
X Climb into the luggage compartment via the
vehicle interior.
Unhook the luggage compartment cover, if
necessary (Y page 218).
X Remove the warning triangle from the warn-
ing triangle holder (Y page 245). Luggage compartment
73Opening and closing Z

X
To close manually: pull the corresponding
button and hold it.
X To close fully: pull the button beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation: press/
pull the corresponding switch again.
If you press/pull the switch beyond the point of resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
again.
You can still operate the side windows when you switch off the power supply or the ignition. This
function remains active for five minutes or until
you open a door. Convenience opening feature
General notes You can ventilate the vehicle before you start
driving.
If the key is in close proximity to the vehicle, the
convenience opening function is available.
To do so, open the side windows using the key.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening feature X
After unlocking the vehicle, press and hold
the % button on the key until the side win-
dows begin to open.
or X When the vehicle is unlocked, press and hold
the % button until the side windows have
reached the desired position.
X To interrupt convenience opening: release
the % button. Convenience closing feature
Important safety notes G
WARNING
When using convenience closing, you could
become trapped within the sweep of the clos- ing window. There is a risk of injury. Monitor the entire closing procedure when
using convenience closing. When closing,
make sure that no one has any parts of the
body within the closing area.
When you lock the vehicle, you can close the
windows at the same time.
Using the key X
Press and hold the &button until the side
windows are fully closed.
X Make sure that all the side windows are
closed.
X To interrupt convenience closing: release
the & button.
Using KEYLESS-GO The driver's door and the door at which the han-
dle is used must both be closed. The key must beoutside the vehicle. The gap between the key
and the corresponding door handle should not
be greater than 1 m. X
Touch recessed sensor surface :on the
door handle until the side windows are fully
closed.
Make sure you only touch recessed sensor
surface :.
X Make sure that all the side windows are
closed.
X To interrupt convenience closing: release
recessed sensor surface :on the door han-
dle. Resetting the side windows
If a side window can no longer be closed fully,
you must reset it. Side windows
75Opening and closing Z