2015 VOLKSWAGEN POLO ESP

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 Introduction
This chapter contains information on the following subjects:
 → Vehicle key  
 → Indicator lamp in the vehicle key  
 → Replacing the battery  
 → Synchronising the vehicle key  
Additional information and warnings:
Settings in the Volkswagen information system  → Volkswagen information system  
Central locking system  → Central locking system  
Starting and stopping the engine  → Starting and stopping the engine  
Consumer information  → Consumer information  
Manual opening and closing  → Manual opening and closing  
Vehicle key
Vehicle key set
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe or even fatal injuries within a very short period of time.
Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other batteries that are larger than 20 mm out of the
reach of children.
Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
Always take all vehicle keys with you every time you leave the vehicle. Children or third parties could lock the doors and tailgate, start the
engine or switch on the ignition and thus operate electrical equipment, such as the electric windows.
Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle in an emergency and
may not be able to get themselves to safety. For example, locked vehicles may be subjected to very high or very low temperatures,
according to season. This can cause serious injuries and illness or fatalities, especially for small children.
Never remove the vehicle key from the ignition lock when the vehicle is in motion. The steering lock may be activated and you will no longer
be able to steer the vehicle.
WARNING

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Fig. 22 Vehicle key
First read and observe the introductory information and safety warnings →Introduction 
Vehicle key
The key can be used to lock and unlock the car from a distance  → Central locking system   .
The remote control transmitter and the battery are integrated in the key. The receiver is located in the vehicle interior. The remote control range is
several metres around the vehicle when the battery is fully charged.
If the vehicle cannot be opened and closed using the vehicle key, the vehicle key will have to be re-synchronised  → Synchronising the vehicle
key   , or the battery in the key replaced  → Replacing the battery   .
Several vehicle keys can be used.
Opening and closing the key bit
Press button  → Fig. 22 ①   to release the key bit and open it.
To fold in, press button ① and simultaneously fold in the key bit until it clicks into place.
Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional remote control keys.
Each new key contains a microchip which must be encoded with the data for the vehicle's electronic immobilizer. The vehicle key will not work if it
is not fitted with a microchip, or if the microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified workshops and authorised key services that are
qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Go to a qualified workshop.
Press the buttons on the key only if the corresponding function is actually needed. Pressing a button when the function is not required
could lead to the vehicle being unlocked unintentionally or the alarm going off. This also applies even when you are not within the effective range.
The function of the vehicle key can be affected temporarily if there is more than one transmitter in the direct vicinity working on the same
frequency (e.g. a two-way radio or mobile telephone).
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can reduce the range of the remote control.
If the buttons on the vehicle key  → Fig. 22  or one of the central locking buttons  → Central locking system   are pressed repeatedly within a
short period of time, the central locking system will switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
Indicator lamp in the vehicle key
Every vehicle key contains electronic components. Protect the key from damage, moisture and excessive vibration.
NOTICE

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Additional information and warnings:
Exterior views  → Exterior views  
Infotainment system  → Infotainment system 
Vehicle key set  → Vehicle key set  
Doors  → Doors  
Tailgate  → Tailgate  
Electric windows  → Electric windows  
Electric panorama sliding/tilting roof  → Electric panorama sliding/tilting glass roof  
Mirrors  → Mirrors  
Towing a trailer  → Towing a trailer  
Cleaning and caring for the vehicle exterior  → Caring for and cleaning the vehicle exterior  
Manual opening and closing  → Manual opening and closing  
Indicator lamp
First read and observe the introductory information and safety warnings →Introduction 
The central locking system indicator lamp is located in the driver door  → Vehicle interior  .
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm and a SAFELOCK mechanism  → SAFELOCK mechanism   .
After locking the vehicleMeaning
Without anti-theft alarmWith anti-theft alarm and
SAFELOCK mechanism
A red LED flashes for approximately 2 seconds, firstly at short
intervals and then more slowly.Vehicle is locked.Vehicle is locked and SAFELOCK is
activated.
A red LED flashes for approximately 2 seconds and then goes
out. The light starts to flash again after approximately 30
seconds.
–Vehicle is locked and SAFELOCK is
deactivated.
A red LED flashes for approximately 2 seconds in short
Improper use of the central locking system could lead to serious injury.
The central locking system locks all doors. Locking the vehicle from the inside can prevent accidental opening of the doors and unauthorised
persons from entering the vehicle. However, locked doors can delay assistance to passengers inside the vehicle in the event of an accident
or emergency.
Never leave children or people requiring assistance alone in the vehicle. All doors can be locked from the inside using the central locking
button. This may mean that people lock themselves in the vehicle. People locked in the vehicle may be subjected to very high or very low
temperatures.
Temperatures inside a locked vehicle may reach extremes of heat or cold, according to season. This can cause serious injuries and illness
or fatalities, especially to small children.
Never leave anyone inside a locked vehicle. People in the vehicle could become trapped in an emergency and may not be able to get
themselves to safety.
WARNING

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intervals. The lamp will then light up without interruption for
approximately 30 seconds.
Fault in the locking system. Go
to a qualified workshop.
Fault in the locking system. Go to a qualified
workshop.
Description of the central locking system
First read and observe the introductory information and safety warnings →Introduction 
The central locking system enables you to lock or unlock all the doors, the tailgate and tank flap from one central point:
From outside the vehicle with the vehicle key  → Locking and unlocking the vehicle from the outside   .
From inside the vehicle with the central locking button  → Locking and unlocking the vehicle from the inside   .
Certain central locking functions can be activated or deactivated in the infotainment system using the button and the and
Opening and closing function buttons  → Menu and system settings (SETUP)   , or the vehicle can be taken to a qualified workshop.
The doors, the tailgate and the tank flap can be locked or unlocked manually if the vehicle key or central locking system fails  → Manual opening
and closing   .
Automatic locking (Auto Lock)
The vehicle may lock itself automatically at speeds of approximately 15 km/h (10 mph) and above  → Menu and system settings (SETUP)   . The
indicator lamp  in the central locking button will light up yellow when the vehicle is locked  → Fig. 28 .
Automatic unlocking (Auto Unlock)
In some cases, the vehicle automatically unlocks all doors and the tailgate. This will happen in any of the following situations  → Menu and system
settings (SETUP)   .
The vehicle is at a standstill and the vehicle key has been removed.
In vehicles with an automatic gearbox: the selector lever is in position P and the ignition has been switched off.
In an accident, when airbags have triggered  → Manual opening and closing   .
Automatic unlocking gives emergency response crew access to the vehicle.
If the buttons on the vehicle key  → Fig. 26  or  → Fig. 27  or one of the central locking buttons  → Fig. 28  are pressed repeatedly within a
short period of time, the central locking system will switch off briefly to prevent overloading. The vehicle is then unlocked for approximately 30
seconds. If the doors or the tailgate are not opened during this time the vehicle will lock again automatically.
Locking and unlocking the vehicle from the outside
Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.
NOTICE

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Fig. 32 In the right rear door: childproof lock  switched off,  switched on
First read and observe the introductory information and safety warnings →Introduction 
The childproof lock prevents the rear doors from being opened from the inside, e.g. so that children cannot open the doors accidentally while the
vehicle is in motion. When the childproof lock is activated the door can only be opened from the outside.
Switching the childproof lock on and off
Unlock the vehicle and open the appropriate rear door.
Fold the key bit out of the vehicle key  → Vehicle key set   .
Use the key bit to turn the slot to the required position.
Slot position  → Fig. 31  or  → Fig. 32 :
Childproof lock is switched off.
Childproof lock is switched on.
 Introduction
This chapter contains information on the following subjects:
 → Warning lamp  
 → Opening the tailgate  
 → Closing the tailgate  
Additional information and warnings:
Exterior views  → Exterior views  
Central locking system  → Central locking system  
When the childproof lock is activated, the door cannot be opened from the inside.
Never leave children or people requiring assistance alone in the vehicle when the doors are locked. This may mean that these people lock
themselves in the vehicle. They could become trapped in the vehicle in an emergency and may not be able to get themselves to safety.
People locked in the vehicle may be subjected to very high or very low temperatures.
Temperatures inside a locked vehicle may reach extremes of heat or cold, according to season. This can cause serious injuries and illness
or fatalities, especially to small children.
WARNING
Tailgate

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Transporting  → Driving tips  
Manual opening and closing  → Manual opening and closing  
Warning lamp
First read and observe the introductory information and safety warnings →Introduction 
Lit upPossible causeAction
The tailgate is open or not properly closed.
Do not drive on!
Open the tailgate and close it again.
Several warning and indicator lamps will light up briefly as a functional check when the ignition is switched on. They will go out after a few
seconds.
A warning lamp appears in the instrument cluster display if the tailgate is open or not properly closed.
Incorrect and unsupervised unlocking, opening or closing of the tailgate can cause accidents and serious injuries.
Therefore the tailgate should only be opened or closed when you are sure there is no-one in its path.
Never close the tailgate by pushing it down with your hand on the window. The rear window could shatter and cause injuries.
After closing the tailgate, check to make sure that it is closed and locked correctly so that it does not open while the vehicle is in motion. The
closed tailgate must be flush with the surrounding body panels.
Always keep the tailgate closed while the vehicle is in motion so that no toxic exhaust fumes can enter the vehicle interior.
Never open the tailgate if there is a load attached to it, e.g. a rack or luggage carrier. It may also not possible to open the tailgate if there are
objects attached to it, e.g. bicycles. The additional load might cause the open tailgate to close by itself. Support the tailgate as necessary or
remove the load from the surface.
Close and lock the tailgate and all vehicle doors when the vehicle is not in use. Make sure there is no-one left in the vehicle.
Never leave children playing unattended in or around the vehicle, especially when the tailgate is open. Children could climb into the luggage
compartment and shut the tailgate, thereby trapping themselves inside. Temperatures inside a locked vehicle may reach extremes of heat or
cold, according to season. This can cause serious injuries and illness or fatalities, especially to small children.
WARNING
Before opening the tailgate, please check that there is enough space to open and close the tailgate, e.g. when towing a trailer or when in a
garage.
NOTICE
Never use the gas-filled strut or the rear spoiler (depending on the equipment level of the vehicle) to fix or hold a load. This could result in
damage preventing closure of the tailgate, or could even lead to the rear spoiler being ripped off.
NOTICE

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Before closing the tailgate, check that the vehicle key is not in the luggage compartment.
 Introduction
This chapter contains information on the following subjects:
 → Opening or closing the windows electrically  
 → Electric windows – functions  
 → Roll-back function for the electric windows  
Additional information and warnings:
Volkswagen information system  → Volkswagen information system  
Infotainment system  → Infotainment system 
Central locking system  → Central locking system  
Cleaning and caring for the vehicle exterior  → Caring for and cleaning the vehicle exterior  
Opening or closing the windows electrically
Serious injuries can occur if the tailgate is closed incorrectly or without due care and attention.
Never leave children playing unattended in or around the vehicle, especially when the tailgate is open. Children could climb into the luggage
compartment and shut the tailgate, thereby trapping themselves inside. Temperatures inside a locked vehicle may reach extremes of heat or
cold, according to season. This could cause serious injuries or illness, or even have fatal consequences.
WARNING
Electric windows
Careless or unsupervised use of the electric windows can cause serious injuries.
The electric windows should only be opened or closed when you are sure that nobody is in their operating area.
Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked. The windows can no longer be opened
in an emergency.
Always take all vehicle keys with you every time you leave the vehicle. The windows can still be operated using the buttons several minutes
after the ignition has been switched off, provided that the driver door and front passenger door are not opened.
When transporting children on the rear bench seat, the rear electric windows should always be deactivated using the safety button so that
they cannot be opened or closed.
WARNING
During sudden rain showers, water can enter the vehicle interior via open windows and cause damage to the vehicle.
NOTICE

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Fig. 36 In the driver door: buttons for the front and rear electric windows with one­touch opening and closing
First read and observe the introductory information and safety warnings →Introduction 
Buttons in the driver door with one-touch opening and closing
Key to  → Fig. 36 :
Buttons for the windows in the front doors.
Buttons for the windows in the rear doors.
Safety button for switching the electric childproof lock on and off.
Opening and closing windows with one-touch opening and closing
FunctionAction
OpeningPress the  button.
ClosingPull the  button.
Stopping the one-touch functionPress or pull the button for the appropriate window again.
The safety switch  → Fig. 36 ③   deactivates the electric window buttons in the rear doors. The yellow
indicator lamp in the button will light up.
The electric windows will only function when the ignition is switched on.
The windows can still be operated using the buttons several minutes after the ignition has been switched off, provided that the driver door and
front passenger door are not opened. If the vehicle key is removed from the ignition lock and the driver door is opened, all electric windows can
be opened or closed by operating and holding the corresponding window button in the driver door. After a few seconds, convenience
opening/closing is started  → Convenience opening and closing   .
Electric windows – functions
First read and observe the introductory information and safety warnings →Introduction 
One-touch opening and closing
One-touch opening and closing makes it possible to fully open and close the windows. The individual buttons do not have to be held down to do
this.
For one-touch closing: pull the button for the appropriate window up briefly into the second position.