Problems with the engine
Problem
Possible causes/consequences and
M
MSolutions The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the SmartKey
in the ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrument cluster go out.
X Try to start the engine again (Y page 191). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged.
X Jump-start the vehicle (Y page 432).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it.
X Have the cause rectified immediately at a qualified specialist
workshop. The coolant tempera-
ture gage shows a value
above 248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 408). Observe the warning
notes as you do so and add coolant if necessary. 196
DrivingDriving and parking
Automatic transmission
Important safety notes
G
WARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate. G
WARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Observe the important safety notes for PLUG-
IN HYBRID vehicles (Y page 46).DIRECT SELECT lever
Overview of transmission positions j
Park position with parking lock
k Reverse gear
i Neutral
h Drive
The DIRECT SELECT lever is on the right of the
steering column. The DIRECT SELECT lever always returns to
its original position. The current transmission
position P,R, Nor Dappears in the transmis-
sion position display (Y page 199) in the mul-
tifunction display.
Engaging park position P !
If the engine speed is too high or the vehi-
cle is moving, do not shift the automatic
transmission directly from Dto R, from Rto
D or directly to P. The automatic transmis-
sion could otherwise be damaged. j
Park position with parking lock
k Reverse gear
i Neutral
h Drive
X Push the DIRECT SELECT lever in the direc-
tion of arrow P.
Engaging park position P automatically Park position
Pis automatically engaged if:
R you switch off the engine using the Smart-
Key and remove the SmartKey.
R you switch off the engine using the Start/
Stop button and open the driver's door.
R you open the driver's door when the vehicle
is stationary or driving at very low speed
and the transmission is in position Dor R.
Engaging reverse gear R !
Only shift the automatic transmission to
R
when the vehicle is stationary. Automatic trans
mission
197Driving an d parking Z
X
If the transmission is in position Dor N:
push the DIRECT SELECT lever up past the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up past the first point of
resistance.
The ECO start/stop function is not available
when reverse gear is engaged. Further infor-
mation on the ECO start/stop function
(Y page 193).
Shifting to neutral N G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
X If the transmission is in position Dor R:
push the DIRECT SELECT lever up or down to the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of
resistance.
If the engine has been switched off, the auto- matic transmission automatically shifts to N.If the automatic transmission is to remain in
neutral
N, e.g. for washing the vehicle in car
washes with a towing device, please observe
the following instructions:
Using the SmartKey:
R Make sure that the ignition is switched on.
R When the vehicle is stationary, depress the
brake pedal and keep it depressed.
R Shift to neutral N.
R Release the brake pedal.
R If the electric parking brake is engaged,
release it.
R Switch off the ignition and leave the Smart-
Key in the ignition lock.
With the Start/Stop button:
R Make sure that the ignition is switched on.
R When the vehicle is stationary, depress the
brake pedal and keep it depressed.
R Engage park position P.
R Release the brake pedal.
R Pull the Start/Stop button out of the igni-
tion.
R Insert the SmartKey into the ignition lock.
R Switch on the ignition.
R Depress the brake pedal and keep it
depressed.
R Shift to neutral N.
R Release the brake pedal.
R If the electric parking brake is engaged,
release it.
R Switch off the ignition and leave the Smart-
Key in the ignition lock.
Engaging drive position D X
If the transmission is in position Ror N:
push the DIRECT SELECT lever down past
the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever down past the first point of
resistance. 198
Automatic transmissionDriving and parking
Transmission position display
General notes !
If the transmission position display in the
multifunction display is not working, you
should pull away carefully to check whether the desired transmission position is
engaged. For this purpose, we recommend
selecting transmission position Dand auto-
matic drive program E(drive program Cin
AMG vehicles, drive program E+in PLUG-IN
HYBRID vehicles) or S.
The current transmission position is shown in
the multifunction display.
The arrows in the transmission position dis-
play show how and into which transmission
positions you can change using the DIRECT
SELECT lever.
All vehicles (except AMG vehicles) :
Transmission position
; Gear
= Drive program AMG vehicles :
Transmission position
; Drive program Transmission positions
B Park position
Do not shift the transmission into
position
P(Ypage 220) unless the
vehicle is stationary. The parking
lock should not be used as a brake when parking. Always apply the
electronic parking brake in addi-
tion to the parking lock in order to
secure the vehicle.
If the vehicle electronics are mal-
functioning, the transmission may
be locked in position P. Have the
vehicle electronics checked imme-
diately at a qualified specialist
workshop. C Reverse gear
Only shift the transmission to
R
when the vehicle is stationary. Automatic transmission
199Driving and parking Z
A Neutral
Do not shift the transmission to
N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brakes will allow you
to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty:
shift the transmission to position N
if the vehicle is in danger of skid-
ding, e.g. on icy roads.
! Rolling in neutral
Ncan damage
the drive train. 7 Drive
The automatic transmission
changes gear automatically. All
forward gears are available.
Driving tips
Changing gear The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D. This automatic gear shift-
ing behavior is determined by:
R the selected drive program (Y page 200)
R the position of the accelerator pedal
(Y page 200)
R the road speed
Accelerator pedal position Your style of driving influences how the auto-
matic transmission shifts gear:
R little throttle: early upshifts
R more throttle: late upshifts Kickdown Use kickdown for maximum acceleration.
X Depress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to a
lower gear depending on the engine speed.
X Ease off the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts back up.
Rocking the vehicle free Rocking the vehicle free by shifting back and
forth between transmission positions Dand R
can help to free a vehicle that has become
stuck in mud or snow. The vehicle's engine
management restricts switching between
transmission positions Dand Rto speeds up
to a maximum of 5 mph (9 km/h). To shift
back and forth between transmission posi-
tions Dand R, move the DIRECT SELECT lever
up and down past the point of resistance. Program selector button
This section describes the program selector
button for all vehicles except PLUG-IN
HYBRID vehicles. Information on automatic
drive programs for PLUG-IN HYBRID vehicles (Y page 285). X
All vehicles (except AMG vehicles and
PLUG-IN HYBRID vehicles): press pro-200
Automatic transmissionDriving an
d parking
gram selector button
:to change the
drive program.
The selected drive program appears in the
multifunction display. X
AMG vehicles: press program selector
button :repeatedly until the letter of the
desired drive program appears in the mul-
tifunction display.
The program selector button influences: R the drive program (Y page 202)
R the engine management
In AMG vehicles, drive program Eis called
drive program C.
When the engine is started, the automatic
transmission always switches to automatic
drive program E(drive program Cin AMG
vehicles).
All vehicles (except AMG vehicles and
PLUG-IN HYBRID vehicles) E
Economy Comfortable, economical
driving
S
Sport Sporty driving style
You can also activate manual drive program
M
using the steering wheel paddle shifters
(Y page 202). In manual drive program M,
you can briefly change gear yourself by using the steering wheel paddle shifters. AMG vehicles C
Controlled
Efficiency Comfortable, economical
driving
S
Sport Sporty driving style
M
Manual Manual gear shifting
Permanent drive program
Mis only available
for AMG vehicles.
Further information about permanent drive
program M(Y page 203).
You can also activate manual drive program
M using the steering wheel paddle shifters
(Y page 202). In manual drive program M,
you can briefly change gear yourself by using
the steering wheel paddle shifters.
For further information on the automatic drive
program, see (Y page 202). Steering wheel paddle shifters
You can activate manual drive program
Min
the E(C in AMG vehicles) and Sautomatic
drive programs using steering wheel paddle
shifters :and ;(Ypage 202). In manual
drive program M, you can briefly change gear
yourself by using the steering wheel paddle
shifters.
AMG vehicles: you can also activate manual
drive program Mwith the program selector
button (Y page 203). In manual drive pro-
gram M, you can permanently change gear
yourself by using the steering wheel paddle
shifters. Automatic transmission
201Driving and parking Z
Automatic drive program
Automatic drive program E Drive program
E(drive program Con MAG
vehicles) is characterized by the following:
R comfort-oriented engine settings.
R optimal fuel consumption resulting from
the automatic transmission shifting up
sooner.
R the vehicle pulling away more gently in
forward and reverse gears, unless the
accelerator pedal is depressed fully.
R increased sensitivity. This improves driving
stability on slippery road surfaces, for
example.
R the automatic transmission shifting up
sooner. This results in the vehicle being
driven at lower engine speeds and the
wheels being less likely to spin.
Automatic drive program S Drive program
Sis characterized by the fol-
lowing:
R sporty engine settings
R the vehicle pulling away in first gear
R the automatic transmission shifting up
later.
R the fuel consumption possibly being higher
as a result of the later automatic transmis- sion shift points.
Manual drive program M General notes
In this drive program, you can briefly change
gear yourself by using the steering wheel pad-
dle shifters. The transmission must be in posi- tion D.
You can activate manual drive program Min
the E(C in AMG vehicles) and Sautomatic
drive programs.
AMG vehicles: as well as temporary drive
program M, you can also activate permanent drive program
M. Further information about
permanent drive program M(Y page 203).
Activating X Shift the transmission to position D.
X Pull the left or right steering wheel paddle
shifter (Y page 201).
Manual drive program Mis temporarily acti-
vated.
All vehicles except AMG vehicles: M and
the selected gear appear in the multifunc-
tion display.
Further information on activating manual
drive program Mon PLUG-IN HYBRID vehicles
(Y page 286).
Shifting gears
If you pull on the left or right steering wheel
paddle shifter, the automatic transmission
switches to manual drive program Mfor a
limited amount of time. Depending on which
paddle shifter is pulled, the automatic trans-
mission immediately shifts into the next gear down or up, if permitted.
X To shift up: pull the right-hand steering
wheel paddle shifter (Y page 201).
The automatic transmission shifts up to the
next gear.
If the maximum engine speed on the cur-
rently engaged gear is reached and you
continue to accelerate, the automatic
transmission automatically shifts up in
order to prevent engine damage.
AMG vehicles: the automatic transmission
will not shift up to the next gear when the
engine speed is very low.
X To shift down: pull on the left-hand steer-
ing wheel paddle shifter (Y page 201).
The automatic transmission shifts down to
the next gear.
If the engine exceeds the maximum engine speed when shifting down, the automatic
transmission protects against engine dam- age by not shifting down. 202
Automatic trans
missionDriving and parking
Automatic down shifting occurs when
coasting.
Shift recommendation The gearshift recommendations assist you in
adopting an economical driving style. The rec- ommended gear is shown in the multifunction
display.
X Shift to recommended gear ;according
to gearshift recommendation :when
shown in the multifunction display of the
instrument cluster.
Deactivating
If you have activated manual drive program
M , it will remain active for a certain amount of
time. Under certain conditions the minimum
amount of time is extended, e.g. in the case of lateral acceleration, during an overrun phase
or when driving on steep terrain.
If manual drive program Mhas been deacti-
vated, the automatic transmission shifts into
the automatic drive program that was last
selected.
You can also deactivate manual drive pro-
gram Myourself:
X Pull on the right-hand steering wheel pad-
dle shifter and hold it in place (Y page 201).
or X Use the DIRECT SELECT lever to switch the
transmission position. or
X Use the program selector button to change
the drive program (Y page 200).
Manual drive program Mis deactivated.
The automatic transmission switches to
the previously activated drive program E
(drive program Con AMG vehicles) or S. Manual drive program (AMG vehicles)
General information In this drive program, you can permanently
change gear yourself by using the steering
wheel paddle shifters. The transmission must
be in position D.
Manual drive program Mis different from
drive program Swith regard to spontaneity,
responsiveness and smoothness of gear
changes.
As well as this permanent drive program M,
you can also activate temporary drive pro-
gram M(Y page 202).
Switching on the manual drive program In manual drive program
M, you can change
gear using the steering wheel paddle shifters
if the transmission is in position D. You can
see the currently selected drive program and
which gear is engaged in the multifunction
display.
X Press the program selector button
(Y page 200) repeatedly until Mappears in
the multifunction display.
Upshifting !
In manual drive program
M, the automatic
transmission does not shift up automati-
cally even when the engine limiting speed
for the current gear is reached. When the
engine limiting speed is reached, the fuel
supply is cut to prevent the engine from
overrevving. Always make sure that the
engine speed does not reach the red area of Automatic transmission
203Driving and parking Z