
between the key and the corresponding door
handle must not be greater than 1 m.
A brief radio connection between the vehicle and the key determines whether a valid key isin, or in the direct vicinity of, the vehicle. This
occurs, for example:
R when starting the engine
R whilst driving
R when using HANDS-FREE ACCESS
R when the external door handles are
touched
R during convenience closing X
To unlock the vehicle: touch the inner
surface of the door handle.
X To lock the vehicle: touch sensor sur-
face :or;.
Make sure that you do not touch the inner
surface of the door handle.
X Convenience closing feature: touch
recessed sensor surface ;for an exten-
ded period.
For further information on the convenience closing feature (Y page 111).
X To unlock the tailgate: pull the tailgate
handle.
Deactivating and activating If you do not intend to use a key for an exten-
ded period of time, you can deactivate the
KEYLESS-GO function of the key. The key will
then use very little power, thereby conserving battery power. For the purposes of activation or deactivation, the vehicle does not have to
be nearby.
X To deactivate: press the&button on
the key twice in rapid succession.
The battery check lamp of the key flashes
twice briefly and lights up once, then KEY-
LESS-GO is deactivated (Y page 98).
X To activate: press any button on the key.
or
X Insert the key into the ignition lock.
KEYLESS-GO and all of its associated fea-
tures are available again. KEYLESS-GO start function
Bear in mind that the engine can be started by any of the vehicle occupants if there is a key
in the vehicle. Changing the settings of the locking
system
You can change the settings of the locking
system. This means that only the driver's door and the fuel filler flap are unlocked when the
vehicle is unlocked. This is useful if you fre-
quently travel alone.
X To change the setting: press and hold
down the %and& buttons simulta-
neously for about six seconds until the bat- tery indicator lamp flashes twice
(Y page 98).
If the setting of the locking system is changed
within the signal range of the vehicle, press-
ing the &or% button:
R locks or
R unlocks the vehicle
The key now functions as follows:
X To unlock: press the%button once.
X To unlock centrally: press the%but-
ton twice.
X To lock: press the &button. 96
KeyOpening and closing

The KEYLESS-GO function is changed as fol-
lows:
X To unlock the driver's door: touch the
inner surface of the door handle on the
driver's door.
X To unlock centrally: touch the inner sur-
face of the door handle on the front-
passenger door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles.
X To restore the factory settings: press
and hold down the %and& buttons
simultaneously for approximately six sec-
onds until the battery check lamp flashes
twice (Y page 98). Emergency key element
General notes If the vehicle can no longer unlocked with the
key or KEYLESS-GO, use the emergency key
element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered. Switch
off the alarm (Y page 90).
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the
key into the ignition lock.
Removing the emergency key element X
Push release catch :in the direction of
the arrow and, at the same time, remove
emergency key element ;from the key.
Further information: R Unlocking the driver's door (Y page 102)
R Unlocking the luggage compartment
(Y page 109)
R Locking the vehicle (Y page 103)
Inserting the emergency key element X
Push emergency key element ;com-
pletely into the key until it engages and
release catch :is back in its basic posi-
tion. Battery of the key
Important safety notes G
WARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatal injury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention immediately. H
Environmental note Batteries contain pollutants.
It is illegal to dispose of them
with the household rubbish.
They must be collected sep-
arately and disposed of in anenvironmentally responsible
recycling system. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies. Key
97Opening and closing Z

Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 441).
or
X Jump-start the vehicle (Y page 443).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is
in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 98) and replace it if necessary
(Y page 98).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury. Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld- erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the out-
side, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor (see the sepa- 100
DoorsOpening and closing

X
To unlock: press button :.
X To lock: press button ;.
When the front-passenger door is closed,
the vehicle is locked.
This does not lock or unlock the fuel filler flap. You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the key or KEYLESS-GO.
For all countries except the United King-
dom:
If the vehicle has previously been locked with the key or with KEYLESS-GO, opening a door
from the inside will trigger the anti-theft alarmsystem. Switch off the alarm (Y page 90).
United Kingdom only: if the vehicle has
been locked with the key or with KEYLESS-
GO, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor . It is then pos- sible to operate the doors as follows. The
doors can be opened from the inside. You can
only open the rear doors from inside the vehi- cle if they are not secured by the child-proof
locks (Y page 77).
When a locked door is opened from inside the vehicle, the previous unlocking process will
be acknowledged if the vehicle:
R has been locked with the locking button for
the central locking or
R has been locked automatically
The vehicle will be fully unlocked if it had pre- viously been fully unlocked. Only the door which has been opened from the inside is
unlocked if only the driver's door had been
previously unlocked. Automatic locking feature
X
To deactivate: press and hold button :
for approximately five seconds until a tone sounds.
X To activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
Therefore, you could be locked out if:
R the vehicle is being pushed
R the vehicle is being towed
R the vehicle is being tested on a dynamom-
eter
i You can also activate and deactivate the
automatic locking function via COMAND
Online or Audio 20 (see the separate oper-
ating instructions). Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key or KEYLESS-GO, use the emergency
key element. 102
DoorsOpening and closing

Repeat the kicking movement more quickly if
this occurs.
To stop the opening or closing procedure:
R move your foot in sensor detection
range :under the bumper, or
R pull the handle on the outside of the tail-
gate, or
R press the closing button on the tailgate, or
R press the Fbutton on the key
If the tailgate closing procedure has been
stopped:
R move your foot under the bumper again and
the tailgate will open
If the tailgate opening procedure has been
stopped:
R move your foot under the bumper again and
the tailgate will close Opening and closing automatically
from the inside
Important safety notes G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the Fbutton on the key
R pull or press the remote operating switch
on the driver's door
R press the closing or locking button on the
tailgate
R pull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS: it is
also possible to stop the closing process by performing a kicking movement under the
rear bumper.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and behind the tailgate.
Two warning tones sound while the tailgate is opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 488).
Opening and closing X
To open: pull remote operating switch :
for the tailgate until the tailgate opens.
X To close: turn the key to position 1or 2in
the ignition lock (Y page 187).
X Press and hold remote operating switch for
tailgate :until the tailgate is completely
closed.
When the vehicle is stationary, you can close
the tailgate from the driver's seat. When the
vehicle is also unlocked, you can also open
the tailgate from inside. Limiting the opening angle of the tail-
gate
General notes !
Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise 108
Luggage compartmentOpening and closing

body becomes trapped, release the switch or
pull the switch to close the side window again. G
WARNING
While closing the side windows, body parts in the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the key with you and lock the vehicle.
Never leave children unattended in the vehi-
cle. Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts a side window from trav-
elling upwards during the automatic closing
process, the side window opens again auto-
matically. During the manual closing process, the side window only opens again automati-
cally after the corresponding switch is
released. The automatic reversing feature is
only an aid and is no substitute for your atten-
tion when closing a side window. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R while resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury. When closing, make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the key to position 1or 2in the ignition
lock (Y page 187).
X To open manually: press and hold the cor-
responding button.
X To open fully: press the button beyond the
point of resistance and release it.
Automatic operation is started.
X To close manually: pull the corresponding
button and hold it.
X To close fully: pull the button beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation:
press/pull the corresponding switch again.
If you press/pull the switch beyond the point
of resistance and release, automatic opera- 110
Side windowsOpening and closing

Using the key
X
Press and hold the &button until the
side windows and the sliding sunroof or the panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
X Vehicles with panorama sliding sun-
roof: press and hold the &button once
more until the roller sunblinds of the pan-
orama sliding sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The driver's door and the door at which the
handle is used must both be closed. The key
must be outside the vehicle. The gap between
the key and the corresponding door handle
should not be greater than 1 m. X
Touch recessed sensor surface :on the
door handle until the side windows and the sliding sunroof or the panorama sliding
sunroof are fully closed.
Make sure you only touch recessed sensor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
X Vehicles with panorama sliding sun-
roof: touch recessed sensor surface :on
the door handle again until the roller sun- blinds of the panorama sliding sunroof
close.
X To interrupt convenience closing:
release recessed sensor surface :on the
door handle. Resetting the side windows
If a side window can no longer be closed fully, you must reset it.
X Close all doors.
X Turn the key to position 1or 2in the ignition
lock (Y page 187).
X Pull the corresponding switch on the door
control panel until the side window is com- pletely closed (Y page 110).
X Hold the switch for an additional second.
If the side window opens again slightly: X Immediately pull the corresponding switch
on the door control panel until the side win-
dow is completely closed (Y page 110).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly. If
this is not the case, repeat the steps aboveagain. 112
Side windowsOpening and closing

G
WARNING
At high speeds the raised sliding sunroof auto- matically lowers slightly at the rear. This could
trap you or other persons. There is a risk of
injury. Make sure that nobody reaches into
the sweep of the sliding sunroof whilst the
vehicle is in motion.
If somebody becomes trapped, immediately
pull back the sliding sunroof switch. The slid- ing sunroof lifts during opening.
! Only open the panorama sliding sunroof if
it is free of snow and ice. Otherwise, mal-
functions may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
Resonance noises can occur in addition to the usual airflow noises when the sliding sunroof
is open. They are caused by minor pressure
fluctuations in the vehicle interior. Change
the position of the sliding sunroof or open a
side window slightly to reduce or eliminate
these noises. Sliding sunroof reversing feature
In this section, the term "sliding sunroof"
refers to the panorama sliding sunroof.
The sliding sunroof is equipped with an auto-
matic reversing feature. If an object blocks or restricts the sliding sunroof during the closing
process, the sliding sunroof opens again
automatically. The automatic reversing fea-
ture is only an aid and is no substitute for your attention when closing the sliding roof. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no body parts
are in the closing area.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the
automatic closing process
The closing process is stopped. Operating the panorama sliding sun-
roof
Opening and closing :
To raise
; To open
= To close/lower
The panorama sliding sunroof can only be
operated when the roller sunblinds are open. X Turn the key to position 1or 2in the ignition
lock (Y page 187).
X Press or pull the 3switch in the corre-
sponding direction.
If you press or pull the 3switch beyond
the point of resistance, automatic operation
is started in the corresponding direction. You can stop automatic operation by pressing or
pulling again.
If the panorama sliding sunroof is raised at
the rear, it automatically lowers slightly at
higher speeds. The noise level in the vehicle 114
Panorama sliding sunroofOpening and closing