Useful information
i This Operator's Manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops (Y page 25). SmartKey
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the transmission out of park position P
R start the vehicle's drive system.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. G
WARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident. Do not attach any heavy or large objects to the
SmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
! Keep the SmartKey away from strong
magnetic fields. Otherwise, the remote
control function could be affected.
Strong magnetic fields can occur in the
vicinity of powerful electrical installations.
Do not keep the SmartKey: R with electronic devices, e.g. a mobile
phone or another SmartKey.
R with metallic objects, e.g. coins or metal
foil.
R inside metallic objects, e.g. a metal case.
Vehicles with KEYLESS-GO start function: do not keep the SmartKey in the cargo com-
partment. Otherwise, the SmartKey may not
be detected, e.g. when starting the drive sys- tem using the Start/Stop button. SmartKey functions
:
& To lock the vehicle
; % To unlock the vehicle
If you do not open the vehicle within approx-
imately 40 seconds of unlocking, the vehicle
will lock again.
If you do not open the vehicle within approx-
imately 40 seconds of unlocking:
R the vehicle is locked again.
R protection against theft is reactivated.
X To lock centrally: press button:.72
SmartKeyOpening and closing
X
To deactivate: press the&button on
the SmartKey twice in rapid succession.
The battery check lamp of the SmartKey
(Y page 75) lights up twice briefly and
KEYLESS-GO is deactivated.
X To activate: press any button on the
SmartKey or insert the SmartKey into the
ignition lock.
KEYLESS-GO and all of its associated fea-
tures are available again. KEYLESS-GO start function
Bear in mind that the engine can be started by any of the vehicle occupants if there is a
SmartKey in the vehicle. Changing the settings of the locking
system
You can change the settings of the locking
system. This means that only the driver's door and the charge socket flap are unlocked when the vehicle is unlocked. This is useful if you
frequently travel on your own.
X To change the setting: simultaneously
press the %and& buttons for
approximately 6 seconds until the battery
check lamp (Y page 75) flashes twice.
i If the setting of the locking system is
changed within the signal range of the vehi- cle, pressing the &or% button:
R locks or
R unlocks the vehicle
The SmartKey now functions as follows:
X To unlock the driver's door: press the
% button once.
X To unlock centrally: press the%but-
ton twice.
X To lock centrally: press the&button. The KEYLESS-GO function is changed as fol-
lows:
X To unlock the driver's door: touch the
inner surface of the door handle on the
driver's door.
X To unlock centrally: touch the inner sur-
face of the door handle on the front-
passenger door or the rear door.
X To lock centrally: touch the outer sensor
surface on one of the door handles.
X To restore the factory settings: simulta-
neously press the %and& buttons
for approximately 6 seconds until the bat-
tery check lamp flashes twice
(Y page 75). Mechanical key
General notes If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door or the trunk lid, the
anti-theft alarm system will be triggered
(Y page 69).
There are several ways to turn off the alarm:
X To turn the alarm off with the SmartKey:
press the %or& button on the
SmartKey.
or X Insert the SmartKey into the ignition lock.
or
X To deactivate the alarm with KEYLESS-
GO: press the Start/Stop button in the igni-
tion lock. The SmartKey must be in the
vehicle.
or X Lock or unlock the vehicle using KEYLESS-
GO. The SmartKey must be outside the
vehicle. 74
SmartKeyOpening and closing
Problem
Possible causes/consequences and
M
MSolutions KEYLESS-GO is malfunctioning.
X Lock/unlock the vehicle using the remote control function of
the SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Unlock (Y page 80) or lock (Y page 81) the vehicle using the
mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. The drive system can-
not be started using the
SmartKey. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the drive system again.
If this does not work:
X Check the 12 V battery and charge it if necessary (Y page 287).
or
X Check the high-voltage battery and charge it if necessary
(Y page 141).
or
X Jump-start the vehicle (Y page 290).
or
X Consult a qualified specialist workshop. The drive system can-
not be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 75) and replace it if nec-
essary (Y page 75).
If this does not work:
X Start your vehicle with the SmartKey in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock. 78
SmartKeyOpening and closing
Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the SmartKey to position 1or 2in the
ignition lock (Y page 131).
X To open manually: press and hold the cor-
responding switch.
X To open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
X To close manually: pull the corresponding
switch and hold it.
X To close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation:
press/pull the corresponding switch again.
i If you press/pull the switch beyond the
point of resistance, automatic operation is
started in the corresponding direction. You
can stop automatic operation by pressing/ pulling the switch again.
i You can continue to operate the side win-
dows after switching off the drive system or
removing the SmartKey. This function is available for up to five minutes or until the
driver's or front-passenger door is opened.
i When the override feature for the side
windows is activated (Y page 62), the side
windows cannot be operated from the rear. Convenience opening
Vehicles with KEYLESS-GO, the KEYLESS-
GO start function, Exclusive Package or
AMG Exclusive Package: you can ventilate
the vehicle before you start driving.
The SmartKey can also be used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows
i The convenience opening feature can
only be operated using the SmartKey.
X Vehicles with Exclusive Package or
AMG Exclusive Package but without
KEYLESS-GO and the KEYLESS-GO start
function: for the following operations,
point the tip of the SmartKey at the door
handle on the driver's door. The SmartKey
must be close to the driver's door handle.
i Vehicles with KEYLESS-GO or the KEY-
LESS-GO start function: the SmartKey
must be in close proximity to the vehicle.
X Press and hold the %button until the
side windows are in the desired position.
X To interrupt convenience opening:
release the %button. Convenience closing feature
Important safety notes G
WARNING
When using the convenience closing feature,
parts of the body could be trapped in the clos- ing area when a side window is being closed. There is a risk of injury. 84
Side windowsOpening and closing
R
in transmission position N
R during and after ESP stability control
If you do not make an additional effort to
apply the brake yourself, the braking effect
may not be sufficient. If necessary, counter-
act the reduced regenerative braking effect
by applying the brake yourself.
Before commencing your journey, ensure that the charging cable required for charging the
high-voltage battery is in the vehicle. Key positions
SmartKey g
To remove the SmartKey
(shift the transmission to position P)
1 Power supply for some consumers, such
as the windshield wipers
2 Ignition (power supply for all consumers)
and drive position
3 To start the engine
i The SmartKey can be turned in the igni-
tion lock even if it is not the correct Smart- Key for the vehicle. The ignition is not
switched on. The drive system cannot be
started.
Start/Stop button General notes
Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS- GO function and a detachable Start/Stop but-
ton. A check which periodically establishes a radio
connection between the vehicle and the
SmartKey determines whether a valid Smart- Key is in the vehicle. This occurs, for example,
when starting the drive system.
When you insert the Start/Stop button into
the ignition lock, the system needs approx-
imately two seconds recognition time. You
can then use the Start/Stop button.
Pressing the Start/Stop button several times
in succession corresponds to the different
key positions in the ignition lock. This is only
the case if you are not depressing the brake
pedal.
If you depress the brake pedal and press the
Start/Stop button, the drive system starts
immediately.
To start the vehicle without actively using the SmartKey:
R the Start/Stop button must be inserted in
the ignition lock.
R the SmartKey must be in the vehicle.
R the vehicle must not be locked with the
SmartKey or KEYLESS-GO (Y page 73).
Do not keep the KEYLESS-GO key:
R with electronic devices, e.g. a mobile
phone or another SmartKey.
R with metallic objects, e.g. coins or metal
foil.
R inside metallic objects, e.g. a metal case.
This can affect the functionality of KEYLESS-
GO.
If you lock the vehicle with the SmartKey's
remote control or with KEYLESS-GO, after a
short time:
R you will not be able to switch on the ignition
with the Start/Stop button.
R you will not be able to start the drive system
with the Start/Stop button until the vehicle is unlocked again.
If you lock the vehicle centrally using the but-
ton on the front door (Y page 80), you can
continue to start the drive system with the
Start/Stop button. Driving
131Driving and parking Z
The drive system can be switched off while
the vehicle is in motion by pressing and hold- ing the Start/Stop button for three seconds.
Key positions with the Start/Stop button :
Start/Stop button
; Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light up. Further information on situations where
an indicator lamp either fails to go out after
starting the drive system or lights up while
driving (Y page 229).
If Start/Stop button :has not yet been
pressed, this corresponds to the key being
removed from the ignition.
X To switch on the power supply: press
Start/Stop button :once.
The power supply is switched on. You can
now activate the windshield wipers, for
example.
The power supply is switched off again if:
R the driver's door is opened and
R you press Start/Stop button :twice when
in this position
X To switch on the ignition: press Start/
Stop button :twice.
The ignition is switched on.
The ignition is switched off when:
R the driver's door is opened and
R you press Start/Stop button :twice when
in this position =
Start/Stop button USA
? Start/Stop button Canada
Removing the Start/Stop button
You can remove the Start/Stop button from
the ignition lock and start the vehicle as nor-
mal using the SmartKey.
You can only switch between Start/Stop but-
ton mode and SmartKey operation when the
vehicle is stationary.
You must also engage park position P.
X Remove Start/Stop button :from ignition
lock ;.
You do not have to remove the Start/Stop
button from the ignition lock when you leave
the vehicle. You should, however, always take the SmartKey with you when leaving the vehi-cle. As long as the SmartKey is in the vehicle:
R the vehicle can be started using the Start/
Stop button
R the electrically powered equipment can be
operated Starting the engine
Important safety notes G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment. 132
DrivingDriving and parking
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the transmission out of park position P
R start the vehicle's drive system.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Vehicles with an electric motor generate
much less driving noise than vehicles with
internal combustion engines. As a result, your vehicle may not be heard by other road users
in certain situations. This can happen, for
example, when you are parking and your vehi-
cle is not seen by other road users. This
requires you to adopt a particularly anticipa-
tory driving style, as it is necessary to allow
for the possibility that other road users may
behave erratically.
The vehicle is equipped with a sound gener-
ator. The sound generator is activated so that
other road users can hear your vehicle better. The sound generator is activated at speeds of under 20 mph (30 km/h) and switches off
automatically at higher speeds.
Starting procedure with the Start/Stop button The Start/Stop button can be used to start
the vehicle manually without inserting the
SmartKey into the ignition lock. The Start/
Stop button must be inserted in the ignition
lock and the SmartKey must be in the vehicle.
You can start the drive system if a valid key isin the vehicle. Switch off the drive system and
always take the key with you when leaving the vehicle, even if you only leave it for a short
time. Pay attention to the important safety
notes. X
Depress the brake pedal and keep it
depressed.
X Press the Start/Stop button once
(Y page 131).
The drive system is started. Once the vehi-
cle is ready to be driven, the Ready Readydisplay
(Y page 182) appears in the lower part of
the multifunction display.
Starting procedure with the SmartKey To start the drive system using the key
instead of the Start/Stop button, pull the
Start/Stop button out of the ignition lock.
X
Turn the SmartKey to position 3
(Y page 131 )in the ignition lock and release
it.
The drive system is started. Once the vehi-
cle is ready to be driven, the Ready Readydisplay
(Y page 182) appears in the lower part of
the multifunction display. Pulling away
The vehicle is equipped with a sound gener-
ator. At low speeds, an electric vehicle makes less noise than a vehicle with a combustion
engine. The sound generator is activated so
that other road users can hear your vehicle
better. The sound generator is activated at
speeds of under 20 mph (30 km/h) and
switches off automatically at higher speeds.
X Depress the brake pedal and keep it
depressed.
X Move the DIRECT SELECT lever to position
D or R.
X Release the brake pedal.
X Carefully depress the accelerator pedal.
The electric parking brake is automatically
released (Y page 155).
The red F(USA only) or !(Canada
only) indicator lamp in the instrument clus-
ter goes out.
The vehicle locks centrally once you have
pulled away. The locking knobs in the doors Driving
133Driving an d parking Z
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
X If the transmission is in position Dor R:
push the DIRECT SELECT lever up or down
to the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of
resistance.
When the drive system is switched off, the
transmission shifts to Nautomatically.
With the SmartKey: if you then open the
driver's door or the front-passenger door or
remove the SmartKey from the ignition, the
transmission automatically shifts to P.
With the Start/Stop button: if you then
open the driver's door or the front-passenger
door, the transmission automatically shifts to P.
If you want the transmission to remain in neu-
tral N, e.g. when having the vehicle cleaned in
an automatic car wash with a towing system:
Using the SmartKey:
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
With the Start/Stop button:
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed. X
Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
Engaging drive position D X
If the transmission is in position Ror N:
push the DIRECT SELECT lever down past
the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever down past the first point of
resistance. Transmission positions
B Park position
This prevents the vehicle from roll-
ing away when stopped. Only move
the DIRECT SELECT lever to Pwhen
the vehicle is stationary.
The SmartKey can only be removed when the DIRECT SELECT lever is in
position P. When there is no Smart-
Key in the ignition lock, the DIRECT
SELECT lever is locked in position
P. C Reverse gear
Only move the DIRECT SELECT
lever to
Rwhen the vehicle is sta-
tionary. 136
TransmissionDriving and parking