Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents
Safety alert
See Owner's Manual
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
8
MKZ (), enUSA Introduction E162384 E71340
Speedometer
C
Fuel gauge
D
Engine coolant temperature gauge
E
Information Display
Odometer
Located in the bottom of the information
display Registers the accumulated distance
your vehicle has traveled.
Outside Air Temperature
Shows the outside air temperature.
Trip Computer
See (page 107).
Vehicle Settings and Personalization
See
(page 107). Fuel Gauge
Note:
The fuel gauge may vary slightly when
your vehicle is moving or on a gradient.
Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is left
in the fuel tank. The arrow adjacent to the
fuel pump symbol indicates on which side of
your vehicle the fuel filler door is located.
The needle should move toward F when you
refuel your vehicle. If the needle points to E
after adding fuel, this indicates your vehicle
needs service soon.
After refueling some variability in needle
position is normal: •
It may take a short time for the needle to
reach F after leaving the gas station. This
is normal and depends upon the slope
of pavement at the gas station.
• The fuel amount dispensed into the tank
is a little less or more than the gauge
indicated. This is normal and depends
upon the slope of pavement at the gas
station.
• If the gas station nozzle shuts off before
the tank is full, try a different gas pump
nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
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MKZ (), enUSA Instrument Cluster
Variations:
Distance-to-empty
Fuel gauge position
Driving type (fuel economy conditions)
35 miles to 80 miles (56 km to 129 km)
1/16th
Highway driving
35 miles (56km)
1/16th
Severe duty driving (trailer towing, extended idle)
Engine Coolant Temperature Gauge
Indicates engine coolant temperature. At
normal operating temperature, the level
indicator will be in the normal range. If the
engine coolant temperature exceeds the
normal range, stop the vehicle as soon as
safely possible, switch off the engine and let
the engine cool. WARNING
Never remove the coolant reservoir
cap while the engine is running or hot. WARNING LAMPS AND
INDICATORS
The following warning lamps and indicators
will alert you to a vehicle condition that may
become serious. Some lamps will illuminate
when you start your vehicle to make sure
they work. If any lamps remain on after
starting your vehicle, refer to the respective
system warning lamp for further information.
Note:
Some warning indicators appear in
the information display and function the
same as a warning lamp, but do not display
when you start your vehicle. Adaptive Cruise Control (If Equipped) The speed control system indicator
light changes color to indicate
what mode the system is in:
See
Using Adaptive Cruise Control (page 204).
On (white light): Illuminates when the
adaptive cruise control system is turned on.
Turns off when the speed control system is
turned off.
Engaged (green light): Illuminates when the
adaptive cruise control system is engaged.
Turns off when the speed control system is
disengaged.
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MKZ (), enUSA Instrument ClusterE144524
Engine Coolant Temperature
Illuminates when the engine
coolant temperature is high. Stop
the vehicle as soon as possible,
switch off the engine and let cool. See
Engine Coolant Check (page 285).
Engine Oil If it illuminates with the engine
running or when you are driving,
this indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the engine
oil level. See Engine Oil Check (page 284).
Note: Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked by your authorized
dealer immediately.
Fasten Safety Belt It will illuminate and a chime will
sound to remind you to fasten your
safety belt.
See Safety Belt
Minder (page 38). Front Airbag If it fails to illuminate when you
start your vehicle, continues to
flash or remains on, it indicates a
malfunction. Have the system checked by
your authorized dealer.
Heads Up Display
(If Equipped) A red beam of lights will illuminate
on the windshield in certain
instances when using adaptive
cruise control and/or the collision warning
system. It will also illuminate momentarily
when you start your vehicle to make sure the
display works.
High Beam It will illuminate when you switch
the high beam headlamps on. It
will flash when you use the
headlamp flasher. Hood Ajar Displays when the ignition is on
and the hood is not completely
closed.
Low Fuel Level It will illuminate when the fuel level
is low or the fuel tank is nearly
empty. Refuel as soon as possible.
Low Tire Pressure Warning It will illuminate when your tire
pressure is low. If the lamp remains
on with the engine running or
when driving, check your tire pressure as
soon as possible.
It will also illuminate momentarily when you
switch the ignition on to confirm the lamp is
functional. If it does not illuminate when you
switch the ignition on, or begins to flash at
any time, have the system checked by your
authorized dealer.
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MKZ (), enUSA Instrument Cluster E156133 E159324
Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warningstays on or continues to come on with your engine running, contact your \
authorized dealer as soon as possible.
LOW Engine Oil Pressure
Displayed when the engine oil life remaining is 10% or less. See Engine Oil Check (page 284).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine Oil Check (page 284).
Oil Change Required
Indicates the brake fluid level is low and the brake system should be inspected immediately.See
Brake Fluid Check (page 292).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop the vehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessively high.
Engine Coolant Overtemperature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order to help reduce high \
coolant temperatures.
Power Reduced to Lower Engine Temp
Displays to indicate that the vehicle is still in Transport or Factory mode. This may not allow somefeatures to operate properly. See your authorized dealer.
Transport / Factory Mode
Informs the driver that the powertrain needs service due to a powertrain\
malfunction.
See Manual
122
MKZ (), enUSA Information Displays
WARNINGS
Do not use your heater with
ungrounded electrical systems or
two-pronged adapters. There is a risk of
electrical shock. Note:
The heater is most effective when
outdoor temperatures are below 0°F (-18°C).
The heater acts as a starting aid by warming
the engine coolant. This allows the climate
control system to respond quickly. The
equipment includes a heater element
(installed in the engine block) and a wire
harness. You can connect the system to a
grounded 120-volt AC electrical source. We recommend that you do the following for
a safe and correct operation:
•
Use a 16-gauge outdoor extension cord
that is product certified by Underwriter’ s
Laboratory (UL) or Canadian Standards
Association (CSA). This extension cord
must be suitable for use outdoors, in cold
temperatures, and be clearly marked
Suitable for Use with Outdoor
Appliances. Do not use an indoor
extension cord outdoors. This could
result in an electric shock or become a
fire hazard.
• Use as short an extension cord as
possible.
• Do not use multiple extension cords.
• Make sure that when in operation, the
extension cord plug and heater cord plug
connections are free and clear of water.
This could cause an electric shock or fire.
• Make sure your vehicle is parked in a
clean area, clear of combustibles.
• Make sure the heater, heater cord and
extension cord are firmly connected. •
Check for heat anywhere in the electrical
hookup once the system has been
operating for approximately 30 minutes.
• Make sure the system is unplugged and
properly stowed before driving your
vehicle. Make sure the protective cover
seals the prongs of the block heater cord
plug when not in use.
• Make sure the heater system is checked
for proper operation before winter.
Using the Engine Block Heater
Make sure the receptacle terminals are clean
and dry prior to use. Clean them with a dry
cloth if necessary.
The heater uses 0.4 to 1.0 kilowatt-hours of
energy per hour of use. The system does not
have a thermostat. It achieves maximum
temperature after approximately three hours
of operation. Using the heater longer than
three hours does not improve system
performance and unnecessarily uses
electricity.
160
MKZ (), enUSA Starting and Stopping the Engine
UNDER HOOD OVERVIEW - 2.0L ECOBOOST™
Engine coolant reservoir cap.
A
Engine oil dipstick.
B
280
MKZ (), enUSA MaintenanceE179024