Troubleshooting tips
Action
Cause
Radio display
No action required. This message should
disappear shortly.
Radio requires more than two seconds to
produce audio for the selected channel.
Acquiring...
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service.
There is an internal module or system failure
present.
Sat Fault/Sirius System Failure.
Tune to another channel or choose another
preset.
The channel is no longer available.
Invalid Channel.
Contact Sirius at 1-888-539-7474 to subscribe
to the channel, or tune to another channel.
Your subscription does not include this
channel.
Unsubscribed Channel.
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the Sirius satellite or
Sirius tower to your vehicle antenna.
No Signal.
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating.
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MKZ (), enUSA MyLincoln Touch™
Troubleshooting tips
Action
Cause
Radio display
Contact Sirius at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Call Sirius
1-888-539-7474.
Use the channel guide to turn off the Lock or
Skip function on that station.
All the channels in the selected category are
either skipped or locked.
None found. Check Channel Guide.
No action required.
Sirius has updated the channels available for
your vehicle.
Subscription Updated.
Sirius Satellite Radio Voice Commands If you are listening to Sirius satellite
radio, press the voice button on
the steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to Sirius satellite radio,
press the voice button and, after the tone,
say "Sirius", then any of the following
commands. "SIRIUS"
"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2"
"SAT 2 preset <#>" "SIRIUS"
"SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>" "Sirius off ""Sirius on"
"Sports game" *
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MKZ (), enUSA MyLincoln Touch™E142599
Similar Music
This feature allows you to choose music
similar to what is currently playing.
More Info
Touch this button to see disc information
such as current track, artist name, album and
genre.
Options
Touch this button to view and adjust various
media settings.
Sound Settings allows you to adjust settings
for:
• Bass
• Midrange
• Treble
• Balance and Fade
• THX Deep Note Demo
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume. Note:
Your vehicle may not have all these
sound settings.
Media Player Settings
allows you to select
more settings, which is under Media Player.
See
Settings (page 387).
Device Information
displays software and
firmware information about the currently
connected media device.
Update Media Index
indexes your device
when you connect it for the first time and
each time the content changes (such as
adding or removing tracks) to make sure you
have the latest voice commands available
for all media on the device.
Browse
This feature allows you to view the contents
of the device. It also allows you to search by
categories, such as genre, artist or album.
If you want to view song information such as
Title, Artist, File, Folder, Album, and Genre,
touch the on-screen album art. You can also touch
What’
s Playing to hear
how the system pronounces the current band
and song. This can be helpful when using
voice commands to make sure the system
correctly plays your request.
Playing Video from Your Device
To access and play video from your device,
your vehicle's transmission must be in
position
P with the ignition in accessory
mode. See Starting and Stopping the
Engine (page 156).
SD Card and USB Voice Commands If you are listening to a USB device
or an SD card, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to a USB device or an
SD card, press the voice button and, after
the tone, say "USB" or "SD card", then any
of the following commands.
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MKZ (), enUSA MyLincoln Touch™E142599
The first thing you must do to use the phone
features of SYNC is to pair your
Bluetooth-enabled cellular phone with SYNC.
This allows you to use your phone in a
hands-free manner.
Note:
Put the transmission in park (P). Switch
on your vehicle ignition and the radio.
1. Touch Add Phone in the upper left
corner of the touchscreen. Find SYNC
appears on the screen, and instructs you
to begin the pairing process from your
device.
2. Make sure that Bluetooth is set to On and
that your cellular phone is in the proper
mode. See your device ’s manual if
necessary.
Note: Select
SYNC, and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your device, it does not support Secure Simple
Pairing. To pair, enter the PIN displayed
on the touchscreen. Skip the next step. 4.
When prompted on your phone ’s display,
confirm that the PIN provided by SYNC
matches the PIN displayed on your
cellular phone.
5. The display indicates when the pairing is
successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your device's manual
and visit the website.
Pairing Subsequent Phones
Note: Put the transmission in park (P). Switch
on your vehicle ignition and the radio.
1. Press the
Phone corner of the
touchscreen > Settings > BT Devices >
Add Device.
2. Make sure that Bluetooth is set to On and
that your cellular phone is in the proper
mode. See your device ’s manual if
necessary.
Note: Select
SYNC, and a six-digit PIN
appears on your device. 3. If prompted to enter a PIN on your
device, it does not support Secure Simple
Pairing. To pair, enter the PIN displayed
on the touchscreen. Skip the next step.
4. When prompted on your phone ’s display,
confirm that the PIN provided by SYNC
matches the PIN displayed on your
cellular phone.
5. The display indicates when the pairing is
successful.
SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your device's manual
and visit the website.
Making Calls Press the voice button on your
steering wheel controls. When
prompted, say, "Call
say "Dial", then the desired number. To end the call or exit phone
mode, press and hold this phone
button on your steering wheel
controls.
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MKZ (), enUSA MyLincoln Touch™E142599 E142632
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available.
Accept the call by pressing Accept
on the touchscreen or by pressing
this phone button on your steering
wheel controls. Reject the call by pressing Reject
on the touchscreen or by pressing
and holding this phone button on
your steering wheel controls.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen
to select from the following options: Phone
Touch this button to access the on-screen
numerical pad to enter a number and place
a call. During an active call, you can also
choose to:
•
Mute the call.
• Put the call on hold.
• Turn on the privacy feature.
• Join two calls.
• End the call.
Quick Dial
Set up favorite contacts from your
phonebook or history folder.
Phonebook
Touch this button to access and call any
contacts in your previously downloaded
phone book. The system places the entries
in alphabetical categories summarized at the
top of the screen. To switch on contact picture settings, if your
device supports this feature, press
Phone >
Settings > Manage Phonebook > Download
photos from Phonebook > On.
History
After you connect your Bluetooth-enabled
phone to SYNC, you can access any
previously dialed, received or missed calls.
You can also choose to save these to your
Favorites or to Quick Dial.
Note: This is a phone-dependent feature. If
your phone does not support downloading
call history using Bluetooth, SYNC keeps
track of calls made with the SYNC system.
Messaging
Send text messages using your touchscreen.
See
Text messaging later in this section.
Settings
Touch this button to access various phone
settings, such as turning Bluetooth on and
off, managing your phonebook and more.
See
Phone settings later in this section.
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MKZ (), enUSA MyLincoln Touch™ E142632
Text Messaging
Note:
Downloading and sending text
messages using Bluetooth are
phone-dependent features.
Note: Certain features in text messaging are
speed-dependent and not available when
your vehicle is traveling at speeds over 3
mph (5 km/h).
Note: SYNC does not download read text
messages from your phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, such as
LOL.
1. Touch the top left corner of the display to access the Phone menu.
2. Select
Messaging.
3. Choose from the following:
• Listen (speaker icon).
• Dial.
• Send Text.
• View.
• Delete. Composing a Text Message
Note:
This is a speed-dependent feature. It
is unavailable when your vehicle is traveling
at speeds over 3 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access the
Phone menu.
2. Touch
Messaging > Send Text.
3. Enter a phone number or choose from your phonebook.
4. You can select from the following options:
• Send
, which sends the message as it is.
• Edit Text
, which allows you to customize
the pre-defined message or create a
message on your own.
You can then preview the message, verify
the recipient as well as update the message
list. Text message options
I’ll call you back in a few minutes. I just left, I’ll be there soon.Can you give me a call? I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early. I’m outside.
I’ll call you when I get there. OK
Yes No
Thanks
Stuck in traffic. Call me later. LOL
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MKZ (), enUSA MyLincoln Touch™
Receiving a Text Message
Note:
If you select View and your vehicle is
traveling over 3 mph (5 km/h), the system
offers to read the message to you instead
of allowing you to view it while driving.
When a new message arrives, an audible
tone sounds and the screen displays a
pop-up with the caller name and ID, if
supported by your phone. You can press:
• View to view the text message.
• Listen
for SYNC to read the message to
you.
• Dial
to call the contact.
• Ignore
to exit the screen.
Phone Settings
Press
Phone > Settings.
Bluetooth Devices
Touch this tab to connect, disconnect, add
or delete a device, as well as save it as a
favorite. Bluetooth
Touch this tab to turn Bluetooth off or on.
Do Not Disturb
Touch this tab if you want all calls to go
directly to your voice mail and not ring in the
vehicle. When this feature is on, text
message notifications do not ring inside the
cabin either.
911 Assist
Switch on or switch off the 911 Assist feature.
See
Information (page 429).
Phone Ringer
Select the ring tone you want to hear when
you receive a call. Choose from possible
system ring tones, your currently paired
phone ’s ring tone, a beep, text-to-speech or
a silent notification. Text Message Notification
Select a text message notification, if
supported by your phone. Choose from
possible system alert tones, text-to-speech
or silent.
Internet Data Connection
If your phone is compatible, use this screen
to adjust your internet data connection.
Select to make your connection profile with
the personal area network or to switch off
your connection. You can also choose to
adjust your settings or have the system
always connect, never connect when
roaming or query on connect. Press
? for
more information.
Manage Phonebook
Touch this button to access features such as
automatic phonebook download,
re-download your phonebook, add contacts
from your phone as well as delete or upload
your phonebook.
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MKZ (), enUSA MyLincoln Touch™
speak with an operator when it has
difficulty matching your voice request.
The live operator can assist you by
searching for businesses by name or by
category, residential addresses by street
address or by name or specific street
intersections. Operator Assist is a feature
of your SYNC Services subscription. For
more information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your Destination. After the route download is
finished, the phone call automatically
ends. If your vehicle is not equipped with
Navigation:
•
Turn-by-turn directions appear in the
information display, in the status bar of
your touchscreen system and on the
SYNC Services screen. You also receive
driving instructions from audible prompts.
• When on an active route, you can select
Route Summary or Route Status using
the touchscreen controls or voice
commands to view the
Route Summary
Turn List or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route. If you miss a turn, SYNC automatically asks
if you want the route updated. Just say, "Yes"
when prompted and the system delivers a
new route to your vehicle.
If your vehicle is equipped with Navigation,
SYNC Services downloads your requested
destination to the navigation system. The
navigation system then calculates the route
and provides driving instructions.
See
Navigation (page 444).
Disconnecting from SYNC Services
1. Press and hold the hang-up phone button
on the steering wheel.
2. Say "Good-bye" from the SYNC Services
main menu.
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MKZ (), enUSA MyLincoln Touch™