Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
· Make sure that your VIN iscorrectly listed in youraccount.
When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.
The preferred dealerinformation did not loadcorrectly.
I am unable to retrieve thereport on the website, or Ireceive a system error.
· Update your cellularnumber in your account onthe website.
· This could be due to yourphone's compatibility.· Bad signal strength.
I am unable to submit areport.
· Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.
· You did not activate yourphone on the website.
· Try deleting your phoneand performing a cleanpairing.
· This is a free feature, butyou must first register onlineto use it.
· You did not activate thisphone for this service.· Your phone has ID blockeractive.
I heard a commercial whenI tried to use Traffic, Direc-tions and Information.· Turn off ID blocker on yourphone as the system recog-nizes you by your phonenumber.· Make sure the currentlyconnected phone is thesame one that is registeredon your SYNCMyRideaccount.
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This system uses a four-corner strategy toprovide quick access to several vehiclefeatures and settings. The touchscreenprovides easy interaction with your cellularphone, multimedia, climate control andnavigation system. The corners display anyactive modes within those menus, such asphone status or the climate temperature.
Note:Some features are not available whileyour vehicle is moving.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 30 minutes afteryou switch the ignition off (and no doorsopen).
PHONE
Press to select any of the following:
•Phone
•Quick Dial
•Phonebook
•History
•Messaging
•Settings
NAVIGATION
Press to select any of the following:
•My Home
•Favorites
•Previous Destinations
•Point of Interest
•Emergency
•Street Address
•Intersection
•City Center
•Map
•Edit Route
•Cancel Route
CLIMATE
Press to select any of the following:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
SETTINGS
Press to select any of the following:
•Clock
•Display
•Sound
•Vehicle
•Settings
•Help
HOME
Press to access your homescreen. Depending on yourvehicle’s option package and software,your screens may vary in appearance fromthe descriptions in this section. Yourfeatures may also be limited depending onyour market. Check with an authorizeddealer for availability.
INFORMATION
Press to select any of the following:
•Services
•Travel Link
•Alerts
•Calendar
•Apps
ENTERTAINMENT
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Voice settings using voice commands
"Interaction mode novice"
"Media candidate lists off"
"Media candidate lists on"
"Phone candidate lists off"
"Phone candidate lists on"
"Help"
Using Voice Commands with theTouchscreen Options
Your voice system has a dual mode featurewhich allows you to switch between usingvoice commands and making on-screenselections. This is available only when thesystem displays a list of candidatesgenerated during a voice session. Forexample, when entering in a street addressor trying to call a contact from the phoneyou paired to the system.
SETTINGS
ClockA
DisplayB
SoundC
VehicleD
SettingsE
HelpF
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Under this menu, you can setyour clock, access and adjust thedisplay, sound and vehiclesettings as well as access settings forspecific modes or the help feature.
Clock
Note:You cannot manually set the date.Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected,your vehicle needs to acquire a GPS signalto update the clock. Once your vehicleacquires the signal, it may take a fewminutes for the update to display the correcttime.
1.Press the Settings icon > Clock.
2.Press + and - to adjust the time.
From this screen, you can also make otheradjustments such as 12-hour or 24-hourmode, activate GPS time synchronizationand have the system automatically updatenew time zones.
You can also turn the outside airtemperature display off and on. It appearsat the top center of the touchscreen, nextto the time and date.
The system automatically saves anyupdates you make to the settings.
Display
You can adjust the touchscreen displaythrough the touchscreen or by pressing thevoice button on your steering wheelcontrols and when prompted, say, "Displaysettings".
Press the Settings icon >Display, to access and makeadjustments using thetouchscreen.
•Brightness allows you to make thescreen display brighter or dimmer.
•Auto DIM, when set to On, lets you usethe Auto Dim Manual Offset feature.When set to Off, screen brightnessdoes not change.
•Mode allows you to set the screen toa certain brightness or have the systemautomatically change based on theoutside light level, or turn the displayoff.
•If you select AUTO or NIGHT, youhave the options of turning thedisplay's Auto Dim feature on or offand changing the Auto Dim ManualOffset feature.
•Auto Dim Manual Offset allows youto adjust screen dimming as theoutside lighting conditions change fromday to night. This feature also allowsyou to adjust screen brightness usingthe instrument panel dimming control.
•Edit Wallpaper
•You can have your touchscreendisplay the default photo or uploadyour own.
Uploading Photos for Your HomeScreen Wallpaper
Note:You cannot load photos directly fromyour camera. You must access the photoseither from your USB mass storage deviceor from an SD card.
Note:Photographs with extremely largedimensions (such as 2048 x 1536) may notbe compatible and appear as a blank(black) image on the display.
Your system allows you to upload and viewup to 32 photos.
To access, press the Settingsicon > Display > EditWallpaper, and then follow thesystem prompts to upload yourphotographs.
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Only the photograph(s), which meets thefollowing conditions, display:
•Compatible file formats are as follows:.jpg, .gif, .png, .bmp
•Each file must be 1.5 MB or less.
•Recommended dimensions: 800 x 384
Sound
Press the Settings icon > Sound,then select from the following:
Sound
Bass
Midrange
Treble
Set Balance and Fade
DSP*
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these soundsettings.
Vehicle
Press the Settings icon >Vehicle, then select from thefollowing:
•Vehicle Health Report
•Rear View Camera
•Enable Valet Mode.
Vehicle Health Report
Turn Automatic Reminders on and offand set the mileage interval at which youwould like to receive the reports. Press ?for more information on these selections.
When done making your selections, pressRun Vehicle Health Report Now if youwant your report.
You can find more information on VehicleHealth Report in this chapter. SeeInformation (page 399).
Rear View Camera
This menu allows you to access settingsfor your rear view camera.
Press the Settings icon >Vehicle > Rear View Camera,then select from the followingsettings:
•Rear Camera Delay
•Visual Park Aid Alert
•Guidelines.
You can find more information on the rearview camera in another chapter. See RearView Camera (page 173).
Enable Valet Mode
Valet mode allows you to lock the system.No information is accessible until thesystem is unlocked with the correct PIN.You can create your own four-digit PIN tolock and unlock the system.
1.Press the Settings icon > Vehicle >Enable Valet Mode.
2.When prompted, enter a four-digit PIN.
After you press Continue, the system locksuntil you enter the PIN again.
Note:If the system locks, and you need toreset the PIN, enter 3681 and the systemunlocks.
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"TUNE"
"HD <#>"*
"Preset <#>"
"Help"
* If available.
SIRIUS® Satellite Radio (IfActivated)
Press the lower left corner of thetouchscreen, and then select theSIRIUS tab.
Memory Presets
Save a channel by pressing and holdingone of the memory preset areas. There isa brief mute while the radio saves thechannel. Sound returns when finished.
ALERT
Save the current song, artist, or team as afavorite. The system alerts you when itplays again on any channel.
Replay
Replay audio on the current channel. Youcan replay approximately 45 minutes ofaudio as long as you have remained tunedto the current station. Changing stationserases the previous audio.
While in replay mode:
•Press and release the seek buttons tohear the previous or next song.
•Press and hold the seek buttons toreverse or fast forward in the currenttrack.
•Press play or pause to play or pausethe audio.
•Press Replay to return to live audio ifyou have been using the feature toreplay audio.
Scan
Touch this button to hear a brief samplingof channels.
Options
Touch this button to view and adjustvarious media settings.
Sound Settings
Touch this button to adjust settings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all thesesound settings.
Set Category for Seek/Scan
This allows you to select a category ofmusic you would like to search for. You canthen choose to either seek or scan for thestations playing that category.
Parental Lockout
This allows you to lock and unlockchannels, change or reset your PIN orunlock all channels. To use this feature,you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists,Titles and Teams that you would like thesystem to alert you to when they areplaying on other channels. Press Edit Alertsto delete or turn off alerts. You can alsoset all alerts to on or off. When an alertappears on the screen, you can choose to
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Tune to the channel, to Cancel the alert orto Disable Alerts. If you are listening to asporting event, you can save your favoriteteams so that the system can alert youwhen they are playing on a satellite radiochannel.
Note:SIRIUS does not support the Alertfeature on all channels. Ford MotorCompany shall not be responsible for Alertfeature variation.
Electronic Serial Number (ESN)
SIRIUS requires this number whencommunicating with you about youraccount.
Direct Tune
Touch this button to manually enter thedesired satellite channel number. TouchEnter when you are done.
Browse
Touch this button to view a list of allavailable stations. Scroll to see morecategories. Touch the station you want tolisten to.
Touch Skip if you want to skip thischannel.
Touch Lock if you do not want anyone tolisten to this channel.
Touch Title or Artist to see song andartists on other stations.
SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted rightto change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
SIRIUS satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSIRIUS satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SIRIUS satellite radio channels, andother features, please visitwww.siriusxm.com in the United States,www.sirius.ca in Canada, or call SIRIUS at1-888-539-7474.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
Satellite Radio Electronic Serial Number(ESN)
You need your ESN to activate, modify ortrack your satellite radio account. The ESNis on the System Information Screen (SRESN:XXXXXXXXXXXX). To access yourESN, touch the bottom left corner of thetouchscreen. Touch SIRIUS > Options.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antennaclear of snow and ice build-up and keep luggage and othermaterials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage andthunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeatingtower, a stronger signal may overtake a weaker one andthe audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate theinterference and the audio system may mute.Satellite radio signal interfer-ence
Troubleshooting tips
ActionCauseRadio display
No action required. Thismessage should disappearshortly.
Radio requires more thantwo seconds to produceaudio for the selectedchannel.
Acquiring...
If this message does notclear shortly, or with an igni-tion key cycle, your receivermay have a fault. See anauthorized dealer for service.
There is an internal moduleor system failure present.Sat Fault/SIRIUS SystemFailure.
Tune to another channel orchoose another preset.The channel is no longeravailable.Invalid Channel.
Contact SIRIUS at 1-888-539-7474 to subscribe tothe channel, or tune toanother channel.
Your subscription does notinclude this channel.Unsubscribed Channel.
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicleantenna.
No Signal.
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