
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call the Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off.
JUMP STARTING THE VEHICLE WARNINGS
Connect batteries with only the same
nominal voltage. Failure to follow
this warning could result in serious
personal injury. Always use booster cables with
insulated clamps and adequate size
cable. Failure to follow this warning
could result in serious personal injury. Note:
This procedure is only for the 12 volt
under hood battery.
Note: Your vehicle has a 12 volt battery that
is easily accessible under the hood. The 12
volt battery controls the switches and
contacts that engage the high voltage
battery. Do not jump start the high voltage
battery using a standard 12 volt battery. You
must tow your vehicle to an authorized
dealer if the high voltage battery does not
accept a regular charge.
Note: Do not attempt to push start your
vehicle. You may cause transmission
damage.
Note: Do not disconnect the 12 volt battery
from your vehicle electrical system.
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To Connect the Booster Cables
Vehicle with low charge battery
A
Booster battery vehicle
B
Positive connection cable
C
Negative connection cable
D WARNINGS
Do not connect directly to the
negative (–) terminal of the battery
with low charge. A spark may cause
an explosion of the gases that surround
the battery or a surge within the battery. Make sure that the cables are clear
of any moving parts. Failure to follow
this warning could result in serious
personal injury or death. 1. Position the vehicles so that they do
not touch one another. 2. Switch off the electric motor and any
electrical equipment.
3. Connect the positive (+) terminal of vehicle B with the positive (+) terminal
of vehicle A (cable C). Battery positions
may vary. 4. Connect the negative (-) terminal of
vehicle B to the ground connection of
vehicle A (cable D).
To Start Your Vehicle
1. Run the engine of vehicle B at a moderately high speed.
2. Move the transmission selector lever of vehicle A to position P.
3. Switch on the ready to drive mode. See
Starting the Electric Motor
(page
112).
4. Run both vehicles for a minimum of three minutes before disconnecting the
cables.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.
Disconnect the cables in the reverse order.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving
an electric vehicle (EV) or
hybrid-electric vehicle (HEV):
•
Always assume the high-voltage
battery and associated components
are energized and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting/off-gassing high-voltage
battery vapors are potentially toxic and
flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle Information and General
Safety Practices
• Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and recommended
safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If possible
•
Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and move
your key(s) at least 16 feet (5 meters)
away from the vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine
compartment, as a shock hazard may
exist.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
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•
As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance from the
vehicle and try to stay clear of the
smoke.
• Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.
Post-Incident
• Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 50 feet (15
meters) of any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).
• For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear
gurgling or bubbling from the
high-voltage battery. POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
•
You press the hazard control button.
• You press the panic button on the
remote entry transmitter (if equipped).
• Your vehicle runs out of power.
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FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle has a pre-fuse box located in
the electric motor compartment on the
front of the 12 volt battery box. It is
connected to the 12 volt battery positive
terminal. This fuse box contains several
high current fuses. If replacement of these
high current fuses is required, contact an
authorized dealer. Circuits protected
Fuse rating
Fuse
Electronic power assist steering.
80A
F1
12 volt battery charge.
150A
F2
Power distribution box.
100A
F3
Body control module (KL30A supply).
50A
F4
High voltage battery coolant element one and two.
70A
F5
Load compartment fuse box.
70A
F6
Not used.
-
F7
Electric fan control module.
50A
F8
Body control module (KL30B supply).
50A
F9
High voltage battery coolant element three.
40A
F10
Electric Motor Compartment Fuse
Box WARNING
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. Always disconnect the 12 volt
battery before servicing high current fuses. This fuse box contains several high current
fuses that protect your vehicle's main
electrical systems from overloads.
If the 12 volt battery is disconnected and
reconnected, some features need to be
reset.
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Lift the release lever at the rear of the cover
to remove it.
Circuits protected
Fuse rating
Fuse
Anti-lock brake system.
40A **
F7
Stability control (KL30V).
Anti-lock brake system.
30A **
F8
Stability control (KL30P).
Not used.
-
F9
Blower motor module.
40A **
F10
Brake vacuum pump.
40A **
F11
Electric motor control relay.
40A **
F12
Battery charging control module.
40A **
F13
Coolant heater one.
40A **
F14
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Circuits protected
Fuse rating
Fuse
Body control module (KL30C supply).
30A **
F15
Coolant heater two.
40A **
F16
Not used.
-
F17
Windshield wiper.
20A **
F18
Anti-lock brake system.
5A *
F19
Stability control (KL15).
Horn.
15A *
F20
Stop lamp switch.
5A *
F21
Battery monitoring system.
15A *
F22
Relay coils.
5A *
F23
Lighting control switch module.
5A *
F24
Not used.
-
F25
Powertrain control module.
10A *
F26
Charge port light ring.
15A *
F27
Vacuum pump monitor.
5A *
F28
Not used.
-
F29
Transmission control module (12V supply).
5A *
F30
Smart data link/on-board diagnostic connector.
10A *
F31
Coolant valve.
10A *
F32 Air conditioning solenoid.
Chiller solenoid.
Powertrain control module/A/C compressor PSR
feedback.
10A *
F33
High voltage battery.
15A *
F34
Not used.
-
F35
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