System Interaction and Feedback
The system provides feedback throughaudible tones, prompts, questions andspoken confirmations depending on thesituation and the chosen level ofinteraction (voice settings). You cancustomize the voice recognition system toprovide more or less instruction andfeedback.
The default setting is to a higher level ofinteraction in order to help you learn to usethe system. You can change these settingsat any time.
Adjusting the Interaction Level
Push the voice icon. Say "Voicesettings" when prompted, thenany of the following:
The system:When you say:
Provides more detailed interaction andguidance."Interaction mode standard"
Provides less audible interaction and moretone prompts."Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questionsthe system asks when it is not sure of yourrequest or when there are multiple possibleresponses to your request. For example,the system may ask "Phone, is thatcorrect?". If turned off, the system simplymakes a best guess as to what yourequested and may ask you to confirmsettings.
The system:When you say:
Makes a best guess from the command;you may still occasionally be asked toconfirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion."Confirmation prompts on"
The system creates candidate lists whenit has the same confidence level of severaloptions based on your voice command.When turned on, it may prompt you withas many as four possibilities forclarification.
For example, say "Say 1 after the tone tocall John Doe at home. Say 2 after the toneto call Johnny Doe on mobile. Say 3 afterthe tone to call Jane Doe at home." Youcould also say "Say 1 after the tone to playJohn Doe, Say 2 after the tone to playJohnny Doe."
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You can:When you select:
Note: The system attempts to automatically re-downloadyour phonebook and call history each time your phoneconnects to SYNC (if the auto download feature is on andyour Bluetooth-enabled cellular phone supports thisfeature).
Access and call any contacts in your previously down-loaded phonebook.Phonebook1,2
1. Press OK to confirm and enter. If your phonebook hasfewer than 255 listings, they appear alphabetically in flatfile mode. If there are more than 255 entries, the systemorganizes them into alphabetical categories.2. Scroll until the desired contact appears, then press OK.3. Press OK or the phone button.
Send, download and delete text messages.Text Message1
View your phone's status, set ring tones, select yourmessage notification, change phone book entries andautomatically download your cellular phone among otherfeatures.
Phone Settings 1
Access the SYNC Services portal where you can requestvarious types of information, traffic reports and directions.SYNC Services3
Place an emergency call to a 911 operator for you after anaccident, when used properly.911 Assist4
Create and receive a diagnostic report card on your vehicle.Vehicle Health Report3
Interact with SYNC-capable mobile applications on yoursmartphone.Mobile Apps3
Access Bluetooth Devices menu listings (Add, Connect,Set as Primary, On and Off, Delete) as well as Advancedmenu listings (prompts, languages, defaults, master reset,install application and system information).
System Settings
Exit the phone menu by pressing OK.Exit Phone Menu
1 This is a phone-dependent feature.2 This is a phone-dependent and speed-dependent feature.3 This is an optional feature and available in the United States only.4 This is an optional feature and available in the United States and Canada only.
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You can:When you select:
If your phone supports in-band ringing, your phone's ringtone plays when you choose Phone Ringer.
Have the option of hearing an audible tone to notify youwhen a text message arrives.Message Notification
1. Press OK to select and scroll between Message Notific-ation On and Message Notification Off.2. Press OK to select.
Modify the contents of your phonebook (such as add,delete or download). Press OK to choose between:Modify Phonebook
Add Contacts: Press OK to add more contacts from yourphone book. Push the desired contact(s) on your phone.See your phone's manual on how to push contacts.
Delete Phonebook: Press OK to delete the current phonebook and call history. When Delete Phonebook appears,press OK to confirm. SYNC takes you back to the PhoneSettings menu.
Download Phonebook: Press OK to select, then and pressOK again when Confirm Download? appears.
Automatically download your phone book each time your
phone connects to SYNC.*Auto Download
Press OK to select. When Auto Download On? appears,press OK to have your phonebook automatically down-
loaded each time.**
Select Off if you do not want to download your phonebookevery time your phone connects to SYNC. Your phonebook,call history and text messages can only be accessed whenyour specific phone is connected to SYNC.
Exit the current menu.Return
*Downloading times are phone-dependent and quantity-dependent.**When Auto Download is on, it automatically deletes any changes, additions or deletionssaved since your last download.
System Settings
This menu provides access to yourBluetooth Devices and Advanced menufeatures. Use the arrow buttons to scrollthrough the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows youto add, connect and delete devices, set aphone as primary as well as turn yourBluetooth feature on and off.
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You can:If you select:
Press OK to select.
This is a Bluetooth component, which can further helpyour phone with the exchange of text messages.MAP Profile
Exit the current menu.Return
SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,your cellular phone must be compatiblewith SYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
WARNINGS
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
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1.Press the phone button to enter phonemenu.
2. Scroll to select Vehicle Health, andthen press OK.
3. Scroll to select from the followingoptions:
Vehicle health report options
Automatic Reports: Press OK to and select On or Off.Select On to have SYNC automatically prompt you to run
a health report at certain mileage intervals.*
User Preferences: Press OKto select and enter themenu. Scroll to select from:
Mileage Intervals: Press OK. Scroll to select between5000, 7500 or 10000-mile intervals and press OK to makeyour selection.
Return: Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle'sdiagnostic systems and send the results to Ford where itcombines with scheduled maintenance information, openrecalls and other field service actions and vehicle inspec-tion items that still need servicing from an authorizeddealer.
Run Report?
*You must first turn this feature on before you can select the desired mileage interval.
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,Ford Motor Company may collect yourcellular phone number (to process yourreport request) and diagnostic informationabout your vehicle. Certain versions orupdates to Vehicle Health Report may alsocollect more vehicle information. Ford mayuse your vehicle information it collects forany purpose. If you do not want to discloseyour cellular phone number or vehicle
information, do not run the feature or setup your Vehicle Health Report profile atwww.SYNCMyRide.com. Seewww.SYNCMyRide.com (Vehicle HealthReport Terms and Conditions, and PrivacyStatement) for more information.
SYNC Services: Traffic, Directions& Information (TDI) (If Equipped,Unites States Only)
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
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Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due toholidays.
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. See an authorized dealer.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 3 mph (5 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information,such as Point of Interest reviews andratings, SIRIUS Travel Link sportsscores, movie times or ski conditions.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contactsor recent phone call entries).
See the following chart for more specificexamples.
Restricted features
Pairing a Bluetooth phoneCellular Phone
Adding phonebook contacts or uploading phonebookcontacts (from a USB)
List entries are limited for phone contacts and recentphone call entries
Editing the keypad codeSystem Functionality
Enabling Valet Mode
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Under this menu, you can setyour clock, access and adjust thedisplay, sound and vehiclesettings as well as access settings forspecific modes or the help feature.
Clock
Note:You cannot manually set the date.Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected,your vehicle needs to acquire a GPS signalto update the clock. Once your vehicleacquires the signal, it may take a fewminutes for the update to display the correcttime.
1. Press the Settings icon > Clock.
2. Press + and - to adjust the time.
From this screen, you can also make otheradjustments such as 12-hour or 24-hourmode, activate GPS time synchronizationand have the system automatically updatenew time zones.
You can also turn the outside airtemperature display off and on. It appearsat the top center of the touchscreen, nextto the time and date.
The system automatically saves anyupdates you make to the settings.
Display
You can adjust the touchscreen displaythrough the touchscreen or by pressing thevoice button on your steering wheelcontrols and when prompted, say, "Displaysettings".
Press the Settings icon >Display, to access and makeadjustments using thetouchscreen.
•Brightness allows you to make thescreen display brighter or dimmer.
•Auto DIM, when set to On, lets you usethe Auto Dim Manual Offset feature.When set to Off, screen brightnessdoes not change.
•Mode allows you to set the screen toa certain brightness or have the systemautomatically change based on theoutside light level, or turn the displayoff.
•If you select AUTO or NIGHT, youhave the options of turning thedisplay's Auto Dim feature on or offand changing the Auto Dim ManualOffset feature.
•Auto Dim Manual Offset allows youto adjust screen dimming as theoutside lighting conditions change fromday to night. This feature also allowsyou to adjust screen brightness usingthe instrument panel dimming control.
•Edit Wallpaper
•You can have your touchscreendisplay the default photo or uploadyour own.
Uploading Photos for Your HomeScreen Wallpaper
Note:You cannot load photos directly fromyour camera. You must access the photoseither from your USB mass storage deviceor from an SD card.
Note:Photographs with extremely largedimensions (such as 2048 x 1536) may notbe compatible and appear as a blank(black) image on the display.
Your system allows you to upload and viewup to 32 photos.
To access, press the Settingsicon > Display > EditWallpaper, and then follow thesystem prompts to upload yourphotographs.
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Potential station issues
ActionCauseIssues
No action required. This is abroadcast issue.This is poor time alignmentby the radio broadcaster.Echo, stutter, skip or repeatin audio.Increase or decrease inaudio volume.
No action required. Thereception issue may clear upas you continue to drive.
The radio is shifting betweenanalog and digital audio.Sound fading or blending inand out.
No action required. This isnormal behavior. Wait untilthe audio is available.
The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is avail-able.
There is an audio mutedelay when selecting HD2 orHD3, multicast preset orDirect Tune.
No action required. Thestation is not available inyour current location.
The previously storedmulticast preset or directtune is not available in yourcurrent reception area.
Cannot access HD2 or HD3multicast channel whenrecalling a preset or from adirect tune.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.Text information does notmatch currently playingaudio.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.There is no text informationshown for currently selectedfrequency.
No action required. This isnormal behavior.Pressing Scan disablesHD2-HD7 channel search.HD2-HD7 stations not foundwhen Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany and iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Radio Voice Commands
If you are listening to the radio,press the voice button on thesteering wheel controls. Whenprompted, say any of the followingcommands.
If you are not listening to the radio, pressthe voice button and, after the tone, say"Radio", then any of the followingcommands.
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