2015 FORD F250 SUPER DUTY change time

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE4200 Wilson Boulevard, Suite 800Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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Customer Assistance

Adding Engine Coolant
WARNINGS
Do not add engine coolant when theengine is hot. Steam and scaldingliquids released from a hot coolingsystem can burn you badly. Also, you canbe burned if you spill coolant on hot engineparts.
Do not put engine coolant in thewindshield washer fluid container. Ifsprayed on the windshield, enginecoolant could make it difficult to seethrough the windshield.
To reduce the risk of personal injury,make sure the engine is cool beforeunscrewing the coolant pressurerelief cap. The cooling system is underpressure; steam and hot liquid can comeout forcefully when the cap is loosenedslightly.
Do not add coolant further than theMAX mark.
Note:Do not use stop leak pellets, coolingsystem sealants, or additives as they cancause damage to the engine cooling orheating systems. This damage would notbe covered under your vehicle’s warranty.
Note:During normal vehicle operation, theengine coolant may change color fromorange to pink or light red. As long as theengine coolant is clear and uncontaminated,this color change does not indicate theengine coolant has degraded nor does itrequire the engine coolant to be drained, thesystem to be flushed, or the engine coolantto be replaced.
•Do not mix different colors or types ofcoolant in your vehicle. Make sure thecorrect coolant is used. Mixing ofengine coolants may harm yourengine’s cooling system. The use of animproper coolant may harm engine andcooling system components and mayvoid the warranty. Use predilutedengine coolant meeting the Fordspecification. See Capacities andSpecifications (page 301).
•In case of emergency, a large amountof water without engine coolant maybe added in order to reach a vehicleservice location. In this instance, thecooling system must be drained,chemically cleaned with Motorcraft®Premium Cooling System Flush, andrefilled with engine coolant as soon aspossible. Water alone (without enginecoolant) can cause engine damagefrom corrosion, overheating or freezing.
•Do not use alcohol, methanol, brine orany engine coolants mixed with alcoholor methanol antifreeze (coolant).Alcohol and other liquids can causeengine damage from overheating orfreezing.
•Do not add extra inhibitors or additivesto the coolant. These can be harmfuland compromise the corrosionprotection of the engine coolant.
Unscrew the cap slowly. Any pressure willescape as you unscrew the cap.
Add prediluted engine coolant meeting theFord specification. See Capacities andSpecifications (page 301).
Whenever coolant has been added, thecoolant level in the coolant reservoirshould be checked the next few times youdrive the vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the proper level.
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Maintenance

•the engine coolant temperature gaugemoves fully into the red (hot) area
•the coolant temperature warning lightilluminates
•the service engine soon indicatorilluminates.
WARNING
Never remove the coolant reservoircap while the engine is running or hot.
1. Pull off the road as soon as safelypossible and place the vehicle in P(Park).
2. Leave the engine running until thecoolant temperature gauge needlemoves away from the H range. Afterseveral minutes, if this does nothappen, follow the remaining steps.
3. Turn the engine off and wait for it tocool before checking the coolant level.
4. If the coolant level is normal, you mayrestart your engine and continue on.
5. If the coolant is low, add coolant,restart the engine and take your vehicleto an authorized dealer. See Addingengine coolant in this chapter for moreinformation. Refer to fail-safe coolingfor additional information.
AUTOMATIC TRANSMISSION
FLUID CHECK
Have an authorized dealer check andchange the transmission fluid and filter atthe correct service interval. SeeScheduled Maintenance (page 440).
Do not use supplemental transmissionfluid additives, treatments or cleaningagents. The use of these materials mayaffect transmission operation and resultin damage to internal transmissioncomponents.
Checking Automatic TransmissionFluid (If Equipped)
For scheduled intervals of the fluid checksand changes, See ScheduledMaintenance (page 440). Yourtransmission does not consume fluid.However, the fluid level should be checkedif the transmission is not working properly,i.e., if the transmission slips or shifts slowlyor if you notice some sign of fluid leakage.
Automatic transmission fluid expandswhen warmed. To obtain an accurate fluidcheck, drive the vehicle until it is at normaloperating temperature (approximately19 mi (30 km)). Verify that thetransmission fluid temperature gauge,located on the instrument cluster, is withinnormal range.
1. Drive the vehicle 19 mi (30 km)until itreaches normal operating temperature.
2.Park the vehicle on a level surface andengage the parking brake.
3.With the engine running, parking brakeengaged and your foot on the brakepedal, move the gearshift lever throughall of the gear ranges. Allow sufficienttime for each gear to engage.
4.Latch the gearshift lever in P and leavethe engine running.
5. Remove the dipstick, wiping it cleanwith a clean, dry lint free rag. Ifnecessary, refer to the Under HoodOverview in this chapter for thelocation of the dipstick.
6.Install the dipstick making sure it is fullyseated in the filler tube.
7. Remove the dipstick and inspect thefluid level. The fluid should be in thedesignated area for normal operatingtemperature or ambient temperature.
Low Fluid Level
Type A
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Maintenance

10. For the park or turn lamp bulb,remove the bulb by turning itcounterclockwise and pulling itstraight out.
11. Install the new bulb(s) in reverseorder.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented toaccommodate normal changes in pressure.Condensation can be a natural by-productof this design. When moist air enters thelamp assembly through the vents, there isa possibility that condensation can occurwhen the temperature is cold. Whennormal condensation occurs, a thin film ofmist can form on the interior of the lens.The thin mist eventually clears and exitsthrough the vents during normal operation.Clearing time may take as long as 48 hoursunder dry weather conditions.
Examples of acceptable condensation are:
•Presence of thin mist (no streaks, dripmarks or droplets).
•Fine mist covers less than 50% of thelens.
Examples of unacceptable moisture(usually caused by a lamp water leak) are:
•Water puddle inside the lamp.
•Large water droplets, drip marks orstreaks present on the interior of thelens.
Take your vehicle to a dealer for service ifany of the above conditions ofunacceptable moisture are present.
Replacing Front Clearance andIdentification Lamp Bulbs (IfEquipped)
1. Make sure the headlamps are off.
2. Remove the screw and lens from thelamp assembly.
3. Separate the bulb from the bulbsocket.
4. Install the new bulb in reverse order.
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MaintenanceE163824 E163825

A.P: Indicates a tire, designatedby the Tire and Rim Association,that may be used for service oncars, sport utility vehicles,minivans and light trucks.Note: Ifyour tire size does not begin witha letter this may mean it isdesignated by either the EuropeanTire and Rim TechnicalOrganization or the Japan TireManufacturing Association.
B.215: Indicates the nominalwidth of the tire in millimetersfrom sidewall edge to sidewalledge. In general, the larger thenumber, the wider the tire.
C.65: Indicates the aspect ratiowhich gives the tire's ratio ofheight to width.
D.R: Indicates a radial type tire.
E.15: Indicates the wheel or rimdiameter in inches. If you changeyour wheel size, you will have topurchase new tires to match thenew wheel diameter.
F.95: Indicates the tire's loadindex. It is an index that relates tohow much weight a tire can carry.You may find this information inyour owner’s manual. If not,contact a local tire dealer.
Note:You may not find thisinformation on all tires because itis not required by federal law.
G.H: Indicates the tire's speedrating. The speed rating denotesthe speed at which a tire isdesigned to be driven for extendedperiods of time under a standardcondition of load and inflationpressure. The tires on your vehiclemay operate at differentconditions for load and inflationpressure. These speed ratings mayneed to be adjusted for thedifference in conditions. Theratings range from 81 mph (130km/h) to 186 mph (299 km/h).These ratings are listed in thefollowing chart.
Note:You may not find thisinformation on all tires because itis not required by federal law.
mph ( km/h)Letterrating
81 mph (130 km/h)M
87 mph (140 km/h)N
99 mph (159 km/h)Q
106 mph (171 km/h)R
112 mph (180 km/h)S
118 mph (190 km/h)T
124 mph (200 km/h)U
130 mph (210 km/h)H
149 mph (240 km/h)V
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Wheels and Tires

Potential station issues
ActionCauseIssues
No action required. This is abroadcast issue.This is poor time alignmentby the radio broadcaster.Echo, stutter, skip or repeatin audio.Increase or decrease inaudio volume.
No action required. Thereception issue may clear upas you continue to drive.
The radio is shifting betweenanalog and digital audio.Sound fading or blending inand out.
No action required. This isnormal behavior. Wait untilthe audio is available.
The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is avail-able.
There is an audio mutedelay when selecting HD2 orHD3, multicast preset orDirect Tune.
No action required. Thestation is not available inyour current location.
The previously storedmulticast preset or directtune is not available in yourcurrent reception area.
Cannot access HD2 or HD3multicast channel whenrecalling a preset or from adirect tune.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.Text information does notmatch currently playingaudio.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.There is no text informationshown for currently selectedfrequency.
No action required. This isnormal behavior.Pressing Scan disablesHD2-HD7 channel search.HD2-HD7 stations not foundwhen Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany and iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
SATELLITE RADIO (IF EQUIPPED)
SIRIUS® broadcasts a variety of music,news, sports, weather, traffic andentertainment satellite radio channels. Formore information and a complete list ofSIRIUS satellite radio channels, visitwww.siriusxm.com in the United States,www.sirius.ca in Canada, or call SIRIUS at1-888-539-7474.
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Audio System

Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
Satellite Radio Reception Factors
Potential satellite radio reception issues
For optimal reception performance, keep the antennaclear of snow and ice build-up and keep luggage and othermaterial as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage andthunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeatingtower, a stronger signal may overtake a weaker one andthe audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate theinterference and the audio system may mute.Satellite radio signal interfer-ence
SIRIUS® Satellite Radio Service
Note:SIRIUS reserves the unrestricted rightto change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
SIRIUS satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSIRIUS satellite radio system includeshardware and a limited subscription term,which begins on the date of sale or leaseof your vehicle. See an authorized dealerfor availability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and acomplete list of SIRIUS satellite radiochannels, and other features, please visitwww.siriusxm.com in the United States,www.sirius.ca in Canada, or call SIRIUS at1-888-539-7474.
Satellite Radio Electronic SerialNumber (ESN)
You need your ESN to activate, modify ortrack your satellite radio account. When insatellite radio mode, press Options.
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Audio SystemE142593

Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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SYNC™ (If Equipped)