2015 FORD EXPEDITION phone

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
516MyFord Touch® (If Equipped)
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
MyFord Touch® (If Equipped)517
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
518MyFord Touch® (If Equipped)
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
MyFord Touch System Reset
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
MyFord Touch® (If Equipped)519
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

License Limitations on Transfer:Your limited license does not allow
transfer or resale of the Data, except on the condition that you may
transfer the Data and all accompanying materials on a permanent basis
if: (a) you retain no copies of the Data; (b) the recipient agrees to the
terms of this End-User License Agreement; and (c) you transfer the Data
in the exact same form as you purchased it by physically transferring the
original media (e.g., the CD-ROM or DVD you purchased), all original
packaging, all Manuals and other documentation. Specifically, Multi-disc
sets may only be transferred or sold as a complete set as provided to you
and not as a subset thereof.
Additional License Limitations:Except where you have been
specifically licensed to do so by HERE in a separate written agreement,
and without limiting the preceding paragraph, your license is conditioned
on use of the Data as prescribed in this agreement, and you may not (a)
use this Data with any products, systems, or applications installed or
otherwise connected to or in communication with vehicles capable of
vehicle navigation, positioning, dispatch, real time route guidance, fleet
management or similar applications; or (b) with, or in communication
with, including without limitation, cellular phones, palmtop and handheld
computers, pagers, and personal digital -assistants or PDAs.
This Data may contain inaccurate or incomplete information due to the
passage of time, changing circum-stances, sources used and the nature of
collecting comprehensive geographic Data, any of which may lead to
incorrect results.
No Warranty:This Data is provided to you “as is”, and you agree to use it
at your own risk. HERE and its licensors (and their licensors and
suppliers) make no guarantees, representations or warranties of any kind,
express or implied, arising by law or otherwise, including but not limited
to, content, quality, accuracy, completeness, effectiveness, reliability, fitness
for a particular purpose, usefulness, use or results to be obtained from this
Data, or that the Data or server will be uninterrupted or error free.
Disclaimer of Warranty:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES,
EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States, Territories and Countries do not
allow certain warranty exclusions, so to that extent the above exclusion
may not apply to you.
Disclaimer of Liability:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU
IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE
Appendices533
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

911 Assist™ ......................405, 482
A
ABS (see Brakes) .....................212
Accessing and using your
USB port ....................................461
Accessing call history/phone
book during active call .............394
Accessing your calendar ..........481
Accessing your media menu
features ......................................418
Accessing your phone menu
features ......................................396
Accessory delay ..........................98
Active call menu options .........394
Adding (pairing) a phone ........468
Advanced menu
options ...............................403, 424
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................403
Airbag supplemental restraint
system ..........................................47
and child safety seats ..............48
description ................................47
disposal ......................................53
driver airbag ..............................47
passenger airbag .......................47
side airbag ...........................47–48
Air cleaner filter .......303–304, 360
Air conditioning ................136, 138
manual heating and air
conditioning system .......136, 138
Air filter .............................304, 360All Wheel Drive (AWD),
driving off road .........................203
Ambient mood/lighting .............488
Ambulance packages ..................15
AM/FM .......................................449
Antifreeze
(see Engine coolant) ................294
Anti-lock brake system
(see Brakes) ..............................212
Anti-theft system ..................79, 82
arming the system ..............79, 82
disarming a triggered
system .......................................82
AppLink™ .................................413
Ashtray(s) .................................176
Audio system
Single CD ........................370, 375
Audio system
(see Radio) ........................370, 375
Automatic transmission
driving an automatic
overdrive .................................194
fluid, adding ............................298
fluid, checking ........................298
fluid, refill capacities ..............356
fluid, specification ..................356
Selectshift (SST) ....................197
Auxiliary Input Jack .................458
Auxiliary input jack
(Line in) ....................................383
Auxiliary powerpoint ................173
A/V inputs ..........................385, 465
Axle
lubricant specifications ..........356
refill capacities ........................356
556Index
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

B
Battery .......................................300
acid, treating emergencies .....300
jumping a disabled battery ....271
maintenance-free ....................300
replacement, specifications ...360
servicing ..................................300
Blind Spot Information
System .......................................230
Booster seats ...............................30
Brakes ........................................212
anti-lock ...................................212
anti-lock brake system (ABS)
warning light ...........................212
brake warning light ................212
fluid, checking and adding ....299
fluid, refill capacities ..............356
fluid, specifications .................356
lubricant specifications ..........356
parking ....................................213
shift interlock ..................199–200
trailer ...............................254–255
C
Capacities for refilling fluids ....356
Cargo management system ......244
CD ......................................370, 375
CD player ..........................368, 460
CD voice commands .................461
Cell phone use ............................16
Changing a tire .........................347
Changing the air filter ..............304
Child safety seats
automatic locking mode
(retractor) .................................38
LATCH .......................................23Child safety seats -
booster seats ...............................30
Cleaning the touchscreen ........440
Cleaning your vehicle ...............313
engine compartment ..............315
instrument panel ....................318
interior .....................................317
plastic parts ............................314
washing ....................................313
waxing .....................................315
wheels ......................................320
wiper blades ............................316
Climate control
(see Air conditioning or
Heating) .............................136, 138
Climate voice commands .........500
Clock ..................................370, 486
Console
overhead ..........................101, 176
Controls
power seat ...............................153
Coolant ......................................294
checking and adding ..............294
refill capacities ........................356
specifications ..........................356
Cross Traffic Alert ....................230
Cruise control ...........................228
Customer Assistance ................268
Ford Extended Service
Plan ..........................................365
Getting roadside assistance ...268
Getting the service you
need .........................................274
Ordering additional owner’s
literature .................................280
Utilizing the
Mediation/Arbitration
Program ...................................278
Index557
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)

Locks
autolock .....................................71
childproof ..................................34
doors ..........................................69
Lubricant specifications ...........356
Lug nuts ....................................354
M
Making and receiving calls .......469
MAP DVD - Loading and
Unloading ..................................469
Map icons ..................................509
Map mode ..................................507
Map preferences .......................506
Map updates ..............................511
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................422
Message center
warning messages ...................125
Mirrors .................................98, 100
fold away ...................................98
programmable memory ............58
side view mirrors (power) .......98
signal .......................................100
Moon roof ..................................102
Motorcraft® parts .............313, 360
MyFord Touch™ system ..........436
MyKey ..........................................62
N
Navigation features ...................502
Navigation voice commands ....511
Notifications ..............................481O
Octane rating ............................186
P
Pairing other phones ........392, 468
Pairing your phone ...................468
Pairing your phone for the
first time ............................391, 468
Parental MyKey programming ...62
Parking brake ............................213
Parts
(see Motorcraft® parts) ..........360
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................402
Phone redial ..............................396
Phone settings ..................472, 494
Phone voice commands ............473
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................420
POI categories ...........................503
Point of Interest (POI) .............503
Power deployable running
boards ........................................246
Power distribution box
(see Fuses) .......................282, 286
Power door locks ........................69
Power liftgate ..............................74
Power mirrors .............................98
Powerpoint ................................173
Power steering ..........................235
fluid, checking and adding ....299
560Index
2015 Expedition(exd)
Owners Guide gf, 1st Printing, July 2014
USA(fus)