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Access features work using the built-in cellular connec-
tion. Only Voice Texting the Uconnect® Access App and
Via Mobile Apps require a compatible smartphone to
work with your Uconnect® Access system.
9-1-1 Call
Access To Emergency Services At The Push Of A Button
Uconnect® Access In-Vehicle Assistance Features
With Uconnect® Access, your vehicle has on-board assis-
tance features located on the rear view mirror designed to
enhance your driving experience if you should ever need
assistance or support.
Description
9-1-1 Call is a feature that, at the push of a button, can
contact emergency services. It’s a convenient way to get
in contact with a 9-1-1 operator in the event of an
emergency. When the connection between the vehicle
and a 9-1-1 operator is made, your vehicle will automati-
cally transmit location information to the 9-1-1 operator.
How It Works
1. Push the “9-1-1” Call button on the Rearview Mirror;
the indicator light will turn green indicating a call has
been placed.
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NOTE:In case the “9-1-1” Call button is accidentally
pushed, there is a 10 second delay before the 9-1-1 call is
placed. The system will verbally alert you that a call is
about to be made. To cancel the 9-1-1 Call connection,
push the “9-1-1” Call button on the Rearview Mirror or
press the “Cancellation” button on the Phone Screen.
2. Once a connection between the vehicle and a 9-1-1
operator is made, the 9-1-1 Call system will transmit
the following important vehicle information to a 9-1-1
operator:
•Indication that the occupant placed a 9-1-1 Call.
•The vehicle brand.
•The last known GPS coordinates of the vehicle.
3. You should be able to speak with the 9-1-1 operator
through the vehicle audio system to determine if
additional help is needed.
If a connection is made between a 9-1-1 operator and
your vehicle, you understand and agree that 9-1-1 opera-
tors may, like any other 9-1-1 call, record conversations
and sounds in and near your vehicle upon connection.
9-1-1 Call System Limitations
Vehicles sold in Canada and MexicoDO NOThave 9-1-1
Call system capabilities. 9-1-1 or other emergency line
operators in Canada and Mexico may not answer or
respond to 9-1-1 system calls. If the 9-1-1 Call system
detects a malfunction, any of the following may occur at
the time the malfunction is detected.
•The Rearview Mirror light will continuously be illu-
minated red.
•The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
•An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
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Requirements
•This feature is available only on vehicles sold in the
US.
•Vehicle must be properly equipped with the
Uconnect® Access System.
•Vehicle must be in range of a usable and authorized
cellular signal.
•Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning elec-
trical system.
WARNING!
•Never place anything on or near the vehicle’s
wireless and GPS antennas. You could prevent
wireless and GPS signal reception, which can pre-
vent your vehicle from placing an emergency call.
Wireless and GPS signal reception is required for
the 9-1-1 Call system to function properly.
•Failure to perform scheduled maintenance and
regularly inspect your vehicle may result in vehicle
damage, accident or injury.
•Ignoring the Rearview Mirror light could mean you
will not have 9-1-1 Call services if needed. If the
Rearview Mirror light is illuminated, have an au-
thorized dealer service the 9-1-1 Call system imme-
diately.
(Continued)
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WARNING!(Continued)
•The Occupant Restraint Controller (ORC) turns on
the Air Bag Warning Light on the instrument panel
if a malfunction in any part of the air bag system is
detected. If the Air Bag Warning Light is illumi-
nated, the air bag system may not be working
properly and the 9-1-1 system may not be able to
send a signal to a 9-1-1 operator. If the Air Bag
Warning Light is illuminated, have an authorized
dealer service your vehicle immediately.
•If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from a
9-1-1 operator. All occupants should exit the vehicle
immediately and move to a safe location.
(Continued)
WARNING!(Continued)
•Do not add any aftermarket electrical equipment to
the vehicle’s electrical system. This may prevent
your vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the 9-1-1 Call system to fail, never add
aftermarket equipment (e.g., two-way mobile ra-
dio, CB radio, data recorder, etc.) to your vehicle’s
electrical system or modify the antennas on your
vehicle. If your vehicle loses power for any reason
(including during or after an accident) the
Uconnect® features, Apps and services among oth-
ers will not operate.
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FAQs
1.What Happens If I Accidentally Push The 9-1-1
Button On The Mirror?You have 10 seconds after
pushing the 9-1-1 button to cancel the call. To cancel
the call, either push the “9-1-1” button again, or press
the “cancel” button on the in-vehicle touchscreen.
2.What Type Of Information Is Sent When I Call 9-1-1
From My Vehicle?Certain vehicle information, such
as make and model, is transmitted along with last
known GPS location. Also note that 9-1-1 operators
may record conversations and sounds within your
vehicle once a connection is made, and that by using
the service you consent to having this information
shared.
3.When Could I Use The 9-1-1 Button?You can use the
9-1-1 button to make a call if you or someone else
needs emergency assistance.
Roadside Assistance Call
Easy Call To Roadside Assistance 24/7 Using Assist
Button
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Requirements
•This feature is available only on vehicles sold in the
US.
•Vehicle must be properly equipped with the
Uconnect® Access System.
•Vehicle must be in range of a usable and authorized
cellular signal.
•Vehicle must be registered with Uconnect® Access and
have an active subscription that includes the appli-
cable feature or App.
•Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning elec-
trical system.
Disclaimers
If Roadside Assistance is provided to your vehicle, you
agree to be responsible for any additional roadside
assistance service costs that you may incur. In order to
provide Uconnect® Services to you, we may record and
monitor your conversations with Roadside Assistance,
Uconnect® Care or Vehicle Care, whether such conver-
sations are initiated through the Uconnect® Services in
your vehicle, or via a landline or mobile telephone, and
may share information obtained through such recording
and monitoring in accordance with regulatory require-
ments. You acknowledge, agree and consent to any
recording, monitoring or sharing of information obtained
through any such call recordings.
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10.How come I don’t see the same results when I use
Yelp® on my smart phone?This is because Yelp® is
only returning locations that have been rated by
Yelp® users. Un-rated locations do not show up in
the search results. This is an enhancement that will be
coming soon.
11.Can I use Yelp® to search for places based on my
end destination, instead of just places around me?
Yes, you can say “Pizza in Chicago,” and add it as a
stop on your road trip.
Theft Alarm Notification
Notifies you via email or text message (SMS) when the
vehicle’s factory-installed theft alarm system has been
set-off.
Description
The Theft Alarm Notification feature notifies you via
email or text message (SMS) when the vehicle’s factory-
installed theft alarm system has been set-off. You’ve
probably seen this before, a vehicle’s alarm goes off in a
parking lot or out on the street, and the owner is nowhere
to be found. With Theft Alarm Notification your vehicle
will alert you of the situation.
Should you receive a notification that your theft alarm
has been set-off, please react with caution. There are a
number of reasons why your alarm may have been
triggered, one of which could be that your vehicle was
stolen. If so, please see the details of the Stolen Vehicle
Assistance service below.
How It Works
Theft Alarm Notification can send you an email or text
message (SMS) should the alarm go off. The following
instructions will help you manage your notifications.
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Requirements
•Vehicle must be properly equipped with the
Uconnect® 8.4A or 8.4AN.
•Vehicle must be in active and usable range of autho-
rized 3G wireless signal (802.11G, 54 Mbps).
•Vehicle must be registered with Uconnect® Access and
have an active WiFi Hotspot subscription ( WiFi Out-
post will be turned off if there is no active
subscription).
•Vehicle must be in the ON/RUN or ACC (Accessory)
position and have a properly operating electrical sys-
tem for any of the in-vehicle Uconnect® features to
function.
Disclaimers
•Factors affecting the performance of WiFi Hotspot
include: cellular network signal strength and quality,
time of day, number of channels used by the service
provider, type of connection, number of clients using
WiFi Hotspot and client device.
•WiFi Hotspot does not enable direct communication
between multiple in-vehicle devices.
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