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TABLE OF CONTENTSIndex
6
AVENSIS_OM_OM20B88E_(EE)
5-1. Essential information
Emergency flashers ............  596
If your vehicle 
needs to be towed ............  597
If you think something is 
wrong ................................  607
Fuel pump shut off system 
(gasoline engine) ..............  6085-2. Steps to take in an emergency
If a warning light turns on 
or a warning buzzer 
sounds... .........................  609
If a warning message is 
displayed ..........................  616
If you have a flat tire 
(vehicles with a spare 
tire for sedan) ...................  640
If you have a flat tire 
(vehicles with a spare 
tire for wagon) ..................  654
If you have a flat tire 
(vehicles with emergency 
tire puncture repair kit) .....  668
If the engine will not start ...  693
If the shift lever cannot be 
shifted from “P” ................  696
If the parking brake 
cannot be released ..........  697
If you lose your keys ..........  703
If you cannot operate the trunk 
opener (sedan).................  704
If you cannot operate the back 
door opener (wagon)........  705
If the electronic key does 
not operate properly .........  706
If the battery is 
discharged .......................  709
If your vehicle overheats ....  714
If you run out of fuel and 
the engine stalls 
(diesel engine) .................  718
If the vehicle becomes 
stuck.................................  719
If your vehicle has to be 
stopped in an 
emergency .......................  721
5When trouble arises 
     
        
        Page 39 of 776
39
1
Before driving
AVENSIS_OM_OM20B88E_(EE)
1-2. Opening, closing and locking the doors
Smart entr y & start system
: If equipped
The following operations can be performed simply by carrying the
electronic key on your person, for example in your pocket.
(The driver should always carry the electronic key.)
Unlocks and locks the doors and trunk/back door (P. 40)
Unlocks and locks the trunk/back door (P.  4 0 )
Starts and stops the engine (P. 200) 
     
        
        Page 43 of 776
43 1-2. Opening, closing and locking the doors
1
Before driving
AVENSIS_OM_OM20B88E_(EE)Effective range (areas within which the electronic key is
detected)
Sedan
When locking or unlocking
the side doors
The system can be operated
when the electronic key is
within about 0.7 m (2.3 ft.) of
either of the outside front
door handles.
When starting the engine
or changing “ENGINE
START STOP” switch
modes
The system can be operated
when the electronic key is
inside the vehicle.
When locking or unlocking
the trunk/back door
The system can be operated
when the electronic key is
within about 0.7 m (2.3 ft.) of
the trunk/back door opener
switch.
Wagon 
     
        
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46 1-2. Opening, closing and locking the doors
AVENSIS_OM_OM20B88E_(EE)
Electronic key battery depletion
The standard battery life is 1 to 2 years. (The battery becomes depleted
even if the electronic key is not used.) If the smart entry & start system or
the wireless remote control function does not operate, or the detection
area becomes smaller, the battery may be depleted. Replace the battery
when necessary. (P. 556)
If the battery becomes low, an alarm will sound in the cabin when the
engine stops. (P. 48)
To avoid serious deterioration, do not leave the electronic key within 1 m
(3 ft.) of the following electrical appliances that produce a magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Recharging cellular phones or cordless phones
• Glass top ranges
• Table lamps
To operate the system properly
Make sure to carry the electronic key when operating the system. Do not get
the electronic key too close to the vehicle when operating the system from
the outside of the vehicle.
Depending on the position and holding condition of the electronic key, the
key may not be detected correctly and the system may not operate properly.
(The alarm may go off accidentally, or the door lock prevention may not func-
tion.) 
     
        
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47 1-2. Opening, closing and locking the doors
1
Before driving
AVENSIS_OM_OM20B88E_(EE)
Note for the smart entry & start system
Even when the electronic key is within the effective range (detection
areas), the system may not operate properly in the following cases.
• The electronic key is too close to the window or outside door handle,
near the ground, or in a high place when the doors are locked or
unlocked.
• The electronic key is near the ground or in a high place, or too close to
the rear bumper center when the trunk or back door is locked/
unlocked.
• The electronic key is on the instrument panel, package tray (sedan),
luggage cover (wagon), floor or in the glove box when the engine is
started or “ENGINE START STOP” switch modes are changed.
Do not leave the electronic key on top of the instrument panel or near the
door pockets when exiting the vehicle. Depending on the radio wave
reception conditions, it may be detected by the antenna outside the cabin
and the door will become lockable from the outside, possibly trapping the
electronic key inside the vehicle.
As long as the electronic key is within the effective range, the doors may
be locked or unlocked by anyone.
Even if the electronic key is not inside the vehicle, it may be possible to
start the engine if the electronic key is near the window.
The doors may unlock or lock if a large amount of water splashes on the
door handle, such as in the rain or in a car wash when the electronic key
is within the effective range. (The doors will automatically be locked after
approximately 30 seconds if the doors are not opened and closed.)
If the key is kept near the vehicle while it is being washed, water applied
to a door handle may cause the door to lock and unlock repeatedly. In
this event, place the key in a location 2 m (6 ft.) or more from the vehicle,
taking care not to lose the key. 
     
        
        Page 48 of 776

48 1-2. Opening, closing and locking the doors
AVENSIS_OM_OM20B88E_(EE)
If the key is inside the vehicle while it is being washed, water applied to a
door handle may cause a buzzer to sound and a message to be dis-
played. In this event, locking all doors will cause the message to extin-
guish and the buzzer to stop sounding.
It may not be possible to lock the doors if the sensor area is covered by
mud, ice, snow etc. In this event, try locking again after cleaning the
area, or lock by touching the sensor area on the underside of the door
handle.
Gripping the door handle when wearing a glove may not unlock or lock
the door.
If the wireless remote control is used to lock the doors when the elec-
tronic key is near the vehicle, there is a possibility that the door may not
be unlocked by the smart entry & start system. (Use the wireless remote
control to unlock the doors.)
A sudden approach to the effective range or door handle operation may
prevent the doors from being unlocked. In this case, return the door han-
dle to the original position and check that the doors unlock before pulling
the door handle again.
When the vehicle is not driven for extended periods
To prevent theft of the vehicle, do not leave the electronic key within 2 m (6
ft.) of the vehicle.
Security feature
If a door is not opened within approximately 30 seconds after the vehicle is
unlocked, the security feature automatically locks the vehicle again.
Alarms and warning indicators
A combination of exterior and interior alarms are used to prevent theft of the
vehicle and unforeseeable accidents resulting from erroneous operation.
Take appropriate measures according to the warning message shown on the
multi-information display. (P. 616)
The following table describes circumstances and correction procedures
when only alarms are sounded. 
     
        
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49 1-2. Opening, closing and locking the doors
1
Before driving
AVENSIS_OM_OM20B88E_(EE)
AlarmSituationCorrection procedure
Interior alarm 
pings once and 
exterior alarm 
sounds once for 
10 secondsTried to lock the doors 
using the entry function 
while the electronic key is 
still inside the passenger 
compartment or trunk/lug-
gage compartmentRetrieve the elec-
tronic key and lock the 
doors again
Tried to exit the vehicle 
and lock the doors without 
first turning the “ENGINE 
START STOP” switch OFFTurn the “ENGINE 
START STOP” switch 
OFF and lock the 
doors again
Exterior alarm 
sounds once for 
5 secondsTried to lock the vehicle 
while a door, trunk or back 
door is openClose all of the doors 
and lock the doors 
again
Interior alarm 
pings continu-
ouslyThe “ENGINE START 
STOP” switch was turned 
to ACCESSORY mode 
while the driver’s door was 
open (or the driver’s door 
was opened while the 
“ENGINE START STOP” 
switch was in ACCES-
SORY mode)Turn the “ENGINE 
START STOP” switch 
OFF and close the 
driver’s door
The “ENGINE START 
STOP” switch was turned 
OFF while the driver’s door 
was openClose the driver’s 
door 
     
        
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50 1-2. Opening, closing and locking the doors
AVENSIS_OM_OM20B88E_(EE)
AlarmSituationCorrection procedure
Interior alarm 
sounds continu-
ouslyWhen the “ENGINE 
START STOP” switch is in 
IGNITION ON or ACCES-
SORY mode, an attempt 
was made to open the 
door and exit the vehicle, 
and the shift lever was not 
in “P”Shift the shift lever to 
“P” and turn the 
“ENGINE START 
STOP” switch OFF
Interior and exte-
rior alarms sound 
continuouslyWhen the “ENGINE 
START STOP” switch is in 
IGNITION ON or ACCES-
SORY mode, the driver’s 
door was closed after the 
electronic key was carried 
outside the vehicle, and 
the shift lever was not in 
“P”Shift the shift lever to 
“P”, turn the “ENGINE 
START STOP” switch 
OFF and close the 
driver’s door again
Interior alarm 
pings onceThe electronic key battery 
is lowReplace the electronic 
key battery
Tried to start the engine 
without the electronic key 
being present, or the elec-
tronic key was not func-
tioning normallyStart the engine with 
the electronic key 
present
*