2014 MERCEDES-BENZ S-Class service

Warranty Information booklet will be
posted to you.
Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. 24
Introduction

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a
risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury. Introduction
25 Z

may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Introduction
27 Z

Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation,
malfunctions, and user settings. This may
include information about the performance or
status of various systems, including but not
limited to, engine, throttle, steering or brake
systems, that is stored and can be read out
with suitable devices, particularly when the
vehicle is serviced. The data obtained is used
to properly diagnose and service your vehicle
or to further optimize and develop vehicle
functions. COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in
understanding how a vehicle’s systems
performed in certain crash or near crash-like situations, such as during air bag deployment
or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened
R how far (if at all) the driver is depressing the
accelerator and/or brake pedal and
R how fast the vehicle is traveling
This data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. NOTE: EDR data
is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by
the EDR under normal driving conditions and
no personal data (e.g., name, gender, age,
and crash location) are recorded. However,
other parties, such as law enforcement, can
combine the EDR data with the type of
personal identification data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties that
have the special equipment, such as law
enforcement, can read the information by
accessing the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruction,
accident claims, and vehicle safety. Since the
Crash Data Retrieval CDR tool that is used to
extract data from the EDR is commercially
available, Mercedes-Benz USA, LLC
("MBUSA") expressly disclaims any and all
liability arising from the extraction of this
information by unauthorized Mercedes-Benz
personnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or,
if the vehicle is leased, without the consent 28
Introduction

Thus, the distance warning function cannot
provide a warning in all critical situations.
There is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake. G
WARNING
The distance warning function cannot always
clearly identify objects and complex traffic
situations.
In such cases, the distance warning function
may:
R give an unnecessary warning
R not give a warning
There is a risk of an accident.
Always pay careful attention to the traffic
situation and do not rely solely on the distance
warning function.
In particular, the detection of obstacles can
be impaired if:
R dirt on the sensors or anything else
covering the sensors
R there is snow or heavy rain
R there is interference by other radar sources
R there are strong radar reflections, for
example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
relative to the center of your vehicle
R new vehicles or after the COLLISION
PREVENTION ASSIST system has been
serviced
Observe the notes in the section on
breaking-in (Y page 170).
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle. Function
X
To activate/deactivate: activate or
deactivate the distance warning function in
the on-board computer (Y page 261).
If the distance warning function is not
activated, the 00D4symbol appears in the
assistance graphics display.
The distance warning function can help you
to minimize the risk of a front-end collision
with a vehicle ahead or reduce the effects of
such a collision. If the distance warning
function detects that there is a risk of a
collision, you will be warned visually and
acoustically. The distance warning function
cannot prevent a collision without your
intervention.
Starting at a speed of around 4 mph
(7 km/h), the distance warning function
warns you if you rapidly approach a vehicle in
front. An intermittent warning tone will then
sound and the 00BAdistance warning lamp
will light up in the instrument cluster.
X Brake immediately in order to increase the
distance from the vehicle in front.
or
X Take evasive action, provided it is safe to
do so.
Due to the nature of the system, particularly
complicated but non-critical driving
conditions may also cause the system to
display a warning.
With the help of the radar sensor system, the
distance warning function can detect
obstacles that are in the path of your vehicle
for an extended period of time.
From a speed of around 40 mph (70 km/h),
the distance warning function can also react
to stationary obstacles, such as stopped or
parked vehicles.
If you approach an obstacle and the distance
warning function detects a risk of a collision,
the system will initially alert you both visually
and acoustically. 74
Driving safety systemsSafety

Adaptive Brake Assist
i
Observe the "Important safety notes"
section (Y page 70). G
WARNING
Adaptive Brake Assist cannot always clearly
identify objects and complex traffic
situations.
In such cases, Adaptive Brake Assist may:
R intervene unnecessarily
R not intervene
There is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake. Terminate the
intervention in a non-critical driving situation. G
WARNING
Adaptive Brake Assist does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R to stationary obstacles
R when cornering
As a result, Adaptive Brake Assist may not
intervene in all critical conditions. There is a
risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake.
Due to the nature of the system, particularly
complicated but non-critical driving
conditions may also cause Brake Assist to
intervene.
If Adaptive Brake Assist is not available due
to a malfunction in the radar sensor system,
the brake system remains available with full
brake boosting effect and BAS.
In particular, the detection of obstacles can
be impaired if there is:
R dirt on the sensors or anything else
covering the sensors
R there is snow or heavy rain
R there is interference by other radar sources R
there are strong radar reflections, for
example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
relative to the center of your vehicle
R new vehicles after the first few kilometers
of driving or after the COLLISION
PREVENTION ASSIST system has been
serviced
Observe the notes in the section on
breaking-in (Y page 170).
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensor checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle.
Adaptive Brake Assist aids you in braking
during hazardous situations at speeds above
4 mph (7 km/h) and uses the radar sensor
system to evaluate the traffic situation.
With the help of Adaptive Brake Assist, the
distance warning signal can detect obstacles
that are in the path of your vehicle for an
extended period of time.
Should you approach an obstacle and
Adaptive Brake Assist has detected a risk of
collision, Adaptive Brake Assist calculates the
braking force necessary to avoid a rear-end
collision. Should you apply the brakes
vigorously, Adaptive Brake Assist will
automatically increase the braking force to a
level suitable for the traffic conditions.
X Keep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will work normally again if:
R you release the brake pedal.
R there is no longer any danger of a collision.
R no obstacle is detected in front of your
vehicle.
Adaptive Brake Assist is then deactivated.
Up to vehicle speeds of around 155 mph
(250 km/h), adaptive Brake Assist is capable Driving safety systems
75Safety Z

charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCede s(in the
USA) or 1-800-387-010 0(in Canada). ATA (anti-theft alarm system)
X
To arm: lock the vehicle with the SmartKey
or KEYLESS-GO.
Indicator lamp 0043flashes. The alarm
system is armed after approximately
15 seconds.
X To disarm: unlock the vehicle with the
SmartKey or KEYLESS-GO.
or
X Insert the SmartKey into the ignition lock.
A visual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R the vehicle with the mechanical key
R the trunk lid
R the hood
X To turn the alarm off with the
SmartKey: press the0036or0037 button
on the SmartKey.
The alarm is switched off.
or
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
The alarm is switched off. X
To stop the alarm using KEYLESS-GO:
grasp the outside door handle. The
SmartKey must be outside the vehicle.
The alarm is switched off.
or
X Press the Start/Stop button on the
dashboard. The SmartKey must be inside
the vehicle.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that triggered it, for
example.
i If the alarm stays on for more than
30 seconds, the mbrace emergency call
system automatically sends a message to
the Customer Assistance Center. This is
done either by text message or data
connection. The emergency call system
sends the message or data provided that:
R you have subscribed to the mbrace
service.
R the mbrace service has been activated
properly.
R the necessary mobile phone network is
available. Theft deterrent locking system
81Safety Z

Do not switch off the ignition while driving.
G
WARNING
If you operate mobile communication
equipment while driving, you will be
distracted from traffic conditions. You could
also lose control of the vehicle. There is a risk
of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the
country in which you are driving. Some
jurisdictions prohibit the driver from using a
mobile phone while driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 ft (approximately 14 m) per
second.
Drive sensibly – save fuel Observe the following tips to save fuel:
X
The tires should always be inflated to the
recommended tire pressure.
X Remove unnecessary loads.
X Remove roof racks when they are not
needed.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when
driving in cold weather, in stop-start traffic
and in hilly terrain. Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident is greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Emission control G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. For this
reason, all work on the engine must be carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet. 194
Driving
tipsDriving an d parking