
Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents

Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
8
MKZ (CC9) IntroductionE162384 E71340 E91392

Note:
When you select windshield
defrosting and defogging, the instrument
panel and footwell level functions
automatically switch off and air
conditioning switches on. Outside air flows
into your vehicle.
Heating the Interior Quickly
1. Press the AUTO button.
2. Adjust the temperature control to the desired setting.
Recommended Settings for Heating
1. Press the AUTO button.
2. Adjust the temperature control to a comfortable setting.
Cooling the Interior Quickly
1. Press the MAX A/C button.
2. Adjust the temperature control to the desired setting.
Recommended Settings for Cooling
1. Press the AUTO button.
2. Adjust the temperature to a comfortable setting.
Side Window Defogging in Cold
Weather
1. Press the defrost button.
2. Adjust the temperature control to the desired setting. HEATED WINDOWS AND
MIRRORS
Heated Rear Window
Note:
You must switch the ignition on to
use this feature.
Press the button to clear the rear window
of thin ice and fog. Press the button again
within 10 minutes to switch it off. It
switches off automatically after 10 minutes,
or when you switch the ignition off.
Do not use razor blades or other sharp
objects to clean the inside of the rear
window or to remove decals from the
inside of the rear window. This may
cause damage to the heated grid lines,
which your warranty does not cover.
Heated Exterior Mirror
Note: Do not remove ice from the mirrors
with a scraper or attempt to readjust the
mirror glass if it has frozen in place. These
actions could cause damage to the glass
and mirrors.
Note: Do not clean the housing or glass
of any mirror with harsh abrasives, fuel or
other petroleum-based cleaning products.
Both heated mirrors remove ice, mist and
fog when you switch on the heated rear
window.
CABIN AIR FILTER
Your vehicle is equipped with a cabin air
filter. It is located behind the glove box.
126
MKZ (CC9) Climate Control

Do not use supplemental transmission fluid
additives, treatments or cleaning agents.
The use of these materials may affect
transmission operation and result in
damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating
range; there is no need to add fluid. If the
fluid levels are outside of the normal
operating range, the performance of the
system could be compromised; seek
service from your authorized dealer
immediately.
POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase
the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 302).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze agents
should be used only if they provide cold
weather protection without damaging the
vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow flames,
sparks or lighted substances to come near
the battery. When working near the
battery, always shield your face and
protect your eyes. Always provide proper
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the vent
caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners.
260
MKZ (CC9) Maintenance

Engine
•
The engine oil and filter should be
changed prior to storage, as used
engine oil contain contaminates that
may cause engine damage.
• Start the engine every 15 days. Run at
fast idle until it reaches normal
operating temperature
• With your foot on the brake, shift
through all the gears while the engine
is running.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the
fuel pump nozzle.
Cooling system
• Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm there are no cooling system
leaks, and fluid is at the recommended
level.
Battery
• Check and recharge as necessary.
Keep connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, it
may be advisable to disconnect the
battery cables to ensure battery charge
is maintained for quick starting.
Note: If battery cables are disconnected,
it will be necessary to reset memory
features. Brakes
•
Make sure brakes and parking brake
are fully released.
Tires
• Maintain recommended air pressure.
Miscellaneous
• Make sure all linkages, cables, levers
and pins under your vehicle are
covered with grease to prevent rust.
• Move vehicles at least 25 feet (8
meters) every 15 days to lubricate
working parts and prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out
of storage, do the following:
• Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check under the hood for any foreign
material that may have collected
during storage (mice/squirrel nests).
• Check the exhaust for any foreign
material that may have collected
during storage.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle 15 feet (4.5 meters) back
and forth to remove rust build-up.
274
MKZ (CC9) Vehicle Care

Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.
Every 5000 miles (8000 km)
or six months
Perform multi-point inspection.
Exceptions
There are some exceptions to your Normal
Scheduled Maintenance:
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service. Hot climate oil change intervals: Vehicles
operating in the Middle East, North Africa,
Sub-Saharan Africa or locations with
similar climates using an American
Petroleum Institute (API) Certified for
Gasoline Engines (Certification mark) oil
of SM or SN quality, the normal oil change
interval is 5000 miles (8000 kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter and cabin air filter
replacement
: The life of the engine air
filter and cabin air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter and
cabin air filter.
NORMAL SCHEDULED MAINTENANCE Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer
for requirements.
417
MKZ (CC9) Scheduled Maintenance

Exterior Mirrors............................................84
Auto-Dimming Feature...................................85
Blind Spot Monitor...........................................86
Fold-Away Exterior Mirrors............................85
Heated Exterior Mirrors..................................85
Integrated Blind Spot Mirrors.......................85
Memory Mirrors................................................85
Power Exterior Mirrors....................................84
Signal Indicator Mirrors..................................85
F
Fastening the Safety Belts.......................30 Rear Inflatable Safety Belt.............................33
Restraint of Pregnant Women........................31
Safety Belt Extension Assembly...................34
Safety Belt Locking Modes.............................
31
Flat Tire Inflation See: Temporary Mobility Kit........................276
Floor Mats
..................................................224
Fog Lamps - Front See: Front Fog Lamps....................................80
Ford Extended Service Plan (ESP)......409 SERVICE PLANS (CANADA ONLY)..............411
SERVICE PLANS (U.S. Only)........................409
Front Fog Lamps........................................80
Front Passenger Sensing System...........41
Fuel and Refueling...................................158
Fuel Consumption
....................................163
Calculating Fuel Economy...........................163
Filling the Tank................................................163
Fuel Filter
...................................................260
Fuel Quality................................................159 Choosing the Right Fuel...............................159
Octane Recommendations..........................159
Fuel Shutoff...............................................226
Fuses...........................................................239
Fuse Specification Chart........................239 Passenger Compartment Fuse Panel......246
Power Distribution Box................................239 G
Garage Door Opener
See: Universal Garage Door Opener........139
Gauges..........................................................89 Common Displays............................................90
Left Information Display.................................89
Right Information Display..............................90
General Information on Radio Frequencies..............................................48
Intelligent Access.............................................48
General Maintenance Information
........412
Multi-point Inspection....................................415
Owner Checks and Services.......................414
Protecting Your Investment..........................413
Why Maintain Your Vehicle?.........................412
Why Maintain Your Vehicle at Your
Dealership?..................................................412
Getting Assistance Outside the U.S. and Canada.....................................................235
Getting the Services You Need
............232
Away From Home..........................................232
Global Opening and Closing...................84 Closing the Windows......................................84
Opening the Windows....................................
84
H
Hazard Warning Flashers
......................226
Headlamp Exit Delay.................................78
Head Restraints.........................................129 Adjusting the Head Restraint......................130
Tilting Head Restraints ..................................131
Heated Seats
.............................................135
Rear Heated Seats.........................................136
Heated Steering Wheel.............................73
Heated Windows and Mirrors................126 Heated Exterior Mirror..................................126
Heated Rear Window....................................126
Heating See: Climate Control......................................124
434
MKZ (CC9) Index

Using Adaptive Cruise Control.............192
Blocked Sensor...............................................197
Changing the Set Speed..............................195
Detection Issues.............................................196
Disengaging the System..............................195
ECO Cruise Control.......................................198
Following a Vehicle........................................193
Hilly Condition Usage...................................196
Low Speed Automatic Cancellation..........196
Overriding the System..................................195
Resuming the Set Speed..............................196
Setting a Speed..............................................193
Setting the Gap Distance.............................
194
Switching the System Off.............................196
Switching the System On.............................192
Switching to Normal Cruise Control..........
198
System Not Available....................................197
Using Cruise Control.................................191 ECO Cruise Control.......................................192
Switching Cruise Control Off.......................192
Switching Cruise Control On........................
191
Using MyKey With Remote Start Systems......................................................55
Using Snow Chains
.................................296
Using Stability Control..............................181 AdvanceTrac® ..................................................181
Using Traction Control.............................179 Switching the System Off Using a
Switch
............................................................179
Switching the System Off Using the Information Display Controls...................
179
System Indicator Lights and Messages.....................................................179
Utilizing the Mediation/Arbitration Program (Canada Only).......................235
V
Vehicle Care
..............................................268
General Information......................................268
Vehicle Certification Label
....................305
Vehicle Identification Number..............304 Vehicle Storage
........................................273
Battery..............................................................274
Body..................................................................273
Brakes...............................................................274
Cooling system...............................................274
Engine...............................................................274
Fuel system.....................................................274
General.............................................................273
Miscellaneous.................................................274
Removing Vehicle From Storage...............274
Tires...................................................................274
Ventilated Seats
.........................................137
Heated and ventilated seat air filter
replacement (if equipped)........................137
Ventilation See: Climate Control......................................124
VIN See: Vehicle Identification Number..........
304
Voice Control
...............................................72
440
MKZ (CC9) Index